Swan Products Ltd, PO Box 3117, Stoke on Trent ST4 9GD.  Customer Service No for Irons is 0871 200 0003, whereas some other products have geographical numbers, but they only answer for the related products.  Any advise please

Swan sells these steam generator irons direct using an ST postcode, or through other sources with another postcode. (Look under the base for the code)

They are unaware that the law has changed in respct of 0871 numbers. The House of Commons briefing paper at para 1.7 - Number CPB5761, 20 October 2016 advises that 0871 numbers should not be used by traders to support their products.

If you did buy a Steam Generating iron from Swan and it has an ST postcode and you were forced to use the 0871 number then you can claim back the extra cost of dialling that number from Swan and this piece of legislation says that you can; para 41 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The relevant bit is;

"If in those circumstances a consumer who contacts a trader in relation to a contract is bound to pay more than the basic rate, the contract is to be treated as providing for the trader to pay to the consumer any amount by which the charge paid by the consumer for the call is more than the basic rate"

It won't let me show links as I've newly registered.

This law applies to ALL traders.