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Describing 0300 wrongly as a Freephone Number. (Read 10,199 times)
bigjohn
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Describing 0300 wrongly as a Freephone Number.
Aug 22nd, 2014 at 5:09am
 
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« Last Edit: Aug 22nd, 2014 at 5:18am by bigjohn »  

BJ.
 
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CJT-80
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Re: Describing 0300 wrongly as a Freephone Number.
Reply #1 - Aug 27th, 2014 at 11:15am
 
I agree it's really bad practice of them to call it Free in any way!

Sadly Ofcom aren't much better: "Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls." from here... NATIONAL RATE.. there is no such rate! (well not for 95% of the UK) Angry

Off to give feedback to those organisations now!

EDIT: The second one appears to have been amended....
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« Last Edit: Aug 27th, 2014 at 11:19am by CJT-80 »  

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
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SilentCallsVictim
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Re: Describing 0300 wrongly as a Freephone Number.
Reply #2 - Aug 27th, 2014 at 1:04pm
 
CJT-80 wrote on Aug 27th, 2014 at 11:15am:
... NATIONAL RATE.. there is no such rate! (well not for 95% of the UK) Angry

I am happy to be corrected, but I understand that whilst local calls and national calls remain distinct, it is the distinction between the rates charged for calling them that has now disappeared from residential landline tariffs. It is right to say that the term "national rate" is meaningless if it is being used to create a distinction from "local rate", because that distinction no longer exists.

The Ofcom statement covers the possibility that telcos may (as Talk Talk did for a time) re-introduce a distinction between charges for local and national calls by residential customers. I understand that the distinction remains in some business tariffs.

We use the term "geographic rate" and now "basic rate" to refer to that charged for calling 01, 02 and 03 numbers. It will be interesting to see what terms Ofcom will use in the upcoming communications activity about the 26 June 2015 changes.
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Heinz
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Re: Describing 0300 wrongly as a Freephone Number.
Reply #3 - Aug 27th, 2014 at 4:38pm
 
CJT-80 wrote on Aug 27th, 2014 at 11:15am:
EDIT: The second one appears to have been amended....

Sorry, I should have posted that I emailed them on 23/8/14.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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bigjohn
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Re: Describing 0300 wrongly as a Freephone Number.
Reply #4 - Aug 27th, 2014 at 8:31pm
 
CJT-80 wrote on Aug 27th, 2014 at 11:15am:
The second one appears to have been amended....


No !!!

It still currently says in the text.

" As well as the Friends and Family test we will continue to actively seek patient views on our care and services provided. If you wish to give a compliment, raise a concern or make a complaint please contact the Patient Experience Team by Freephone: 0300 555 0110 or via email at talktous@nwas.nhs.uk "
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« Last Edit: Aug 27th, 2014 at 8:31pm by bigjohn »  

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