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SAYNOTO0870.COM › Main Forum › Geographical Requests › Ferrysavers.com

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ForceChaplain Newbie Offline Posts: 1 Joined: Apr 3^rd, 2015 Gender:	Ferrysavers.com Apr 3^rd, 2015 at 1:56pm	Print Post
	The only number for the above company, given on the website, is 0844 371 8021 They have not replied to an e-mail sent at the beginning of the week, and I wish to check on changing a booking. Any assistance would be greatly appreciated. Thank you.


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: Ferrysavers.com Reply #1 - Apr 3^rd, 2015 at 2:25pm	Print Post
	There were two entries, both unverified, in the database: Alternative: 01235 845697 Note: The geographical number cited is the one that showed up on my caller display when Ferry Savers called me. They refuse to confirm a geographical number. I can't get a reply on the 01235845697 number. Alternative: 01235 845100 Note: The one already there doesn't work... it just rings. The one I have provided has been used by me and does work I've removed them pending further investigation. If I were you I would try 01253 845100 and see how you go. Please provide feedback; I will list a number when you confirm one as working.
	« Last Edit: Apr 3^rd, 2015 at 3:31pm by Dave »

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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Ferrysavers.com Reply #2 - Apr 3^rd, 2015 at 3:06pm	Print Post
	If you are contacting them about something you have already purchased, and they provide access by telephone for this, Regulation 41 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require they provide an 01, 02 or 03 number for you to call. Where telephone access is provided but you have to call an 084, 087 or 09 number, Regulation 41(2) gives you the right to a refund of the call costs incurred over and above whatever the call would have cost had it been made to an 01, 02 or 03 number. The regulations came into force on 13 June 2014. You can also report the non-compliance to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506.
	« Last Edit: Apr 5^th, 2015 at 9:44am by Ian01 »

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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: Ferrysavers.com Reply #3 - Apr 5^th, 2015 at 9:09am	Print Post
	ForceChaplain wrote on Apr 3^rd, 2015 at 1:56pm: The only number for the above company, given on the website, is 0844 371 8021 They have not replied to an e-mail sent at the beginning of the week, and I wish to check on changing a booking. Any assistance would be greatly appreciated. Thank you. FerrySavers terms state that their customer services is LCT Support Services who are also based at the same registered address as FerrySavers.com see here The Dialling code for that area is: 01235, which matches Dave's info. Please let us know how you get on with contacting them. It may also be worth pointing out under the regulations Ian has provided they must provide an 01/02/03 number for any customer service related enquiries.
	« Last Edit: Apr 5^th, 2015 at 9:10am by CJT-80 »
	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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