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Time out subsciptions 0844 245 6975 (Read 10,755 times)

allegro Senior Member Offline Posts: 335 Joined: Nov 28^th, 2006	Time out subsciptions 0844 245 6975 May 7^th, 2015 at 9:33am	Print Post
	In the past I have used 0800 068 0050 to contact Time Out about problems with my subscription. This is now giving "unobtainable". A search on Sayno gives 01795 592827 which is also unobtainable. https://timeout.subscribeonline.co.uk/login Can anyone help please. Under current legislation they shouldn't be using an 0844 number for customer support anyway.


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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Time out subsciptions 0844 245 6975 Reply #1 - May 7^th, 2015 at 9:52am	Print Post
	You can report the breach to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506. The regulations have been in place for almost 11 months so there is no excuse. If you end up calling the 0844 number you are entitled to a refund of all call costs over and above whatever you would have paid to call an 01, 02 or 03 number. Be sure to claim the money back.
	« Last Edit: May 7^th, 2015 at 10:58am by Ian01 »

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mainbass Full Member Offline Posts: 198 Joined: Jul 24^th, 2009	Re: Time out subsciptions 0844 245 6975 Reply #2 - May 7^th, 2015 at 12:02pm	Print Post
	Hi Time Out Group HQ is at 4TH FLOOR 125 SHAFTSBURY AVENUE LONDON WC2H 8AD & number is 020 7813 3000 Good luck.


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bigjohn Supreme Member Offline Posts: 2,316 Joined: Mar 31^st, 2005 Gender:	Re: Time out subsciptions 0844 245 6975 Reply #3 - May 7^th, 2015 at 5:11pm	Print Post
	The subscription service call centre appears to be run by these people http://www.dovetailservices.com/ You might wish to try there 01795 number.

	BJ.
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allegro Senior Member Offline Posts: 335 Joined: Nov 28^th, 2006	Re: Time out subsciptions 0844 245 6975 Reply #4 - May 7^th, 2015 at 5:47pm	Print Post
	As I said in my OP, the 01795 number was also unobtainable. I phoned the HQ shortly after my OP. Apparently they can't get hold of the distribution people either at the moment. They noted my problem (2 weeks of non-delivery) and said somebody would phone me back. Not holding my breath.


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bigjohn Supreme Member Offline Posts: 2,316 Joined: Mar 31^st, 2005 Gender:	Re: Time out subsciptions 0844 245 6975 Reply #5 - May 7^th, 2015 at 6:44pm	Print Post
	allegro wrote on May 7^th, 2015 at 5:47pm: As I said in my OP, the 01795 number was also unobtainable. I phoned the HQ shortly after my OP. Apparently they can't get hold of the distribution people either at the moment. They noted my problem (2 weeks of non-delivery) and said somebody would phone me back. Not holding my breath. Yes you did but if you look at the link i posted your find a different 01795 displayed. Did you try that one ?
	« Last Edit: May 7^th, 2015 at 6:53pm by bigjohn »
	BJ.
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allegro Senior Member Offline Posts: 335 Joined: Nov 28^th, 2006	Re: Time out subsciptions 0844 245 6975 Reply #6 - May 14^th, 2015 at 5:36am	Print Post
	Turns out I rang on the day their entire phone and internet system was in meltdown. The 0800 and 01795 numbers now work. I've also told them that it's now illegal for them to use an 0844 number for customer support. The 01795 and 0800 numbers I put in my original post could usefully be put as confirmed alternatives for Time out subsciptions 0844 245 6975


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