RoseRodent wrote on Jun 23
rd, 2015 at 9:40am:
… it is impossible to connect to text relay (used by deaf, hard of hearing and speech impaired customers) using the current system of non-geographic numbers, I just get a text saying I cannot be connected. This is of huge concern to me …
RoseRodent:
The fair telecoms campaign shares your concern. I am sure that our contacts at Ofcom who support text relay would also share that concern. 03 numbers must be equally accessible for all, and there is no GOOD reason for them not being equally accessible with actual geographic numbers. It is imperative that the reason for your difficulties is identified and resolved.
Please contact me personally by email (see below). We have been involved in resolving a number of issues for text relay users (and there have been many) and I would hope to be able to resolve yours.