Breaches of the regulations can be reported to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506.

Presumably, no Lebara customers have bothered to make a complaint.


Numerous other landline and mobile providers are non-compliant.

The regulations are in place, but it needs a complaint to kick the process off.

The Lebara Mobile contact page, is very bad as well...

Lets take a few examples:

Out of the UK
If calling from abroad, please ring:
+44 (0207) 031-0791  Good Luck ringing that number from outside the UK.... it won't work... it should be +44 20 7031 0791 (which IS the format further down).

Now lets look at the 0870 number which appears 3 times on that page:

Customer services from a fixed line or other mobile phones - 0870 075 5588 - Standard service provider rates - No they don't.. it's 2p per minute plus the access charge as noted elsewhere on that page!

And lastly:
Voicemail from a fixed line      +447836121121. Calls charged at your service providers national rate .... How did they work that one out?  Surely it's charged at a rate set by your landline provider? 

Not only am I raising a complaint regarding the continued use of the 0870 number but also about their conflicting information!