Council are getting stick for still using 0845 number for the hotline.

See http://www.thewestmorlandgazette.co.uk/news/14404716.County_Council_charge_premi...

As pointed out in the article they are in breach of regulations as they dont display service charge in a prominent position, and in close proximity to the telephone number'. see http://www.cumbria.gov.uk/planning-environment/flooding/floodriskassessment.asp
Despite the fact they say have changed site to show this.

They talk of in the future of having  a FREE 03 number  which is not the case unless the caller has inclusive minutes.

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CJT80

post edited to avoid url redirect