Ian01 wrote on Jun 12
th, 2016 at 10:20pm:
Therein lies the complexity.
It falls to Trading Standards to enforce the use of 01, 02, 03 or 080 numbers for after-sales enquiries. Breaches can be reported via the Citizen's Advice national Consumer Helpline on 0345 404 0506.
Very complies as they do have an 0344 number for that, but it is on a different page, so may not be seen by all. Is it clear that the 0844 number is for orders only?
The ASA needs to be involved only when an 084, 087, 09 or 118 number is promoted without an immediately adjacent indication of price - as is the case here.
Yes of course. But Re: Very Mail Order . 0844 Number Not Complying.
Reply #3 - Yesterday at 7:49pm Quote Modify Ian01 wrote Yesterday at 6:27am:
As it is the first number that people see, I suspect a large number of after-sales enquiries are dealt with on that premium rate number.
Yes of course But has the ASA ever slapped anybodies wrist from any company on this,and come to that have Trading Standards ever taken action against anybody in the area covered by them ?