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Enraged West Ham fans petition against 0871 number (Read 20,999 times)
Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #15 - Nov 10th, 2016 at 7:36pm
 

Well, that's where things get a bit tricky. Certainly, there is no longer such a thing as 'local rate' (a lower charge for a local call) for calls to 01 and 02 numbers.

In 2004, most landline providers scrapped the price differential between local and national calls and moved subscribers on to call plans with inclusive calls to geographic 01 and 02 numbers.

In framing the regulations on call costs for 03 numbers, just three years later, Ofcom were wholly justified in using the phrase 'charged no more than a national rate call to an 01 or 02 number' as this is unambiguous.

However, when users of these numbers declare their call costs, there is a different emphasis. Users should start off by mentioning that calls to 03 numbers are inclusive on landlines and mobiles as that is how the vast majority of these calls are made. After that, they should continue by saying that non-inclusive calls are charged at geographic rate - and leave the caller to find out from their phone provider exactly how much that actually is.

Any declaration of call costs should not say 'national rate' because at one time there was one landline provider that did charge different rates for national and local calls to 01 and 02 numbers and charged calls to 03 numbers at the same rate as a local call to an 01 or 02 number.

This is very subtle. Not everyone gets it.

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« Last Edit: Nov 10th, 2016 at 7:42pm by Ian01 »  
 
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #16 - Nov 20th, 2016 at 6:41am
 

Looks like the national press have noticed this issue:
http://www.mirror.co.uk/news/uk-news/football-fans-still-forced-call-9295289

Numerous clubs appear to be operating in breach of the consumer protection regulations introduced by BIS in June 2014. These require an 01, 02, 03 or 080 number for after-sales issues and enquiries.

Calls to 084 numbers cost up to 19p per minute from landlines or up to 62p per minute from mobiles.
Calls to 087 numbers cost up to 25p per minute from landlines or up to 68p per minute from mobiles.

A number of clubs appear to be also operating in breach of Ofcom's requirement, introduced in July 2015, to declare call costs alongside these numbers.


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« Last Edit: Nov 20th, 2016 at 7:05am by Ian01 »  
 
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #17 - Dec 5th, 2016 at 2:13pm
 

Sunderland AFC has today dumped their premium rate 0871 number:

http://www.safc.com/news/club-news/2016/december/safc-new-phone-numbers

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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #18 - Apr 8th, 2017 at 11:36pm
 

NUFC has got rid of the 0844 number used by disabled fans and replaced it with a cheaper number.

Everyone else still have to call an expensive number:

https://www.nufc.co.uk/news/latest-news/disability-hotline

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