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Care Quality Commission (CQC) (Read 4,183 times)
pannacotta
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Care Quality Commission (CQC)
Mar 22nd, 2018 at 1:36pm
 
Hi I'm trying to urgently call the Care Quality Commission (oversees care homes for the elderly) from abroad. Does anyone have a number that is not the

03000 616161?

website is cqc.org.uk

I sent them an email but no response!

Many thanks and congrats for this website - it's been a lifesaver as I arrange and follow care for my elderly parents in the UK.

I wish all companies would understand that people live in other countries and need to call the UK numbers too!

Edited:
Thread title edited by Dave.
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« Last Edit: Mar 22nd, 2018 at 11:25pm by Dave »  
 
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Ian01
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Re: Quality Care Commission (calling from overseas)
Reply #1 - Mar 22nd, 2018 at 2:56pm
 

Ofcom rules in place since 2007 ensure that when called from within the UK, calls to 03 numbers are charged on the same basis as calls to 01 and 02 numbers. For the most part, calls to 01, 02 and 03 numbers are covered by inclusive call allowances. This also applies when roaming within the EU. If roaming further afield, calls to 03 numbers will be chargeable, but usually on the same basis as caling 01 and 02 numbers.

What is your issue with the 03 number? Is it an expectation of high cost such that you have postponed the call, or have you already tried to call and found yourself unable to get through? Where are you calling from? Is it a landline or a mobile? If a mobile, which country is the mobile number registered in?

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« Last Edit: Mar 22nd, 2018 at 3:03pm by Ian01 »  
 
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Dave
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Re: Care Quality Commission (CQC)
Reply #2 - Mar 22nd, 2018 at 11:31pm
 
The reason for requesting and alternative to the 0300 number is because the call is to be made from overseas.

From the CQC contact page:
Quote:
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Page on Yell.com:
Quote:
Care Quality Commission

City Gate Gallowgate, Newcastle Upon Tyne, Tyne And Wear, NE1 4PA
Tel 0191 233 3563

Try the above highlighted number and report back how you get on. Let us know whether it gets straight through to the Customer Service Centre, or whether it is some other part of the organisation, or the main switchboard or reception where you have to ask to be put through (assuming they will put you through).
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« Last Edit: Mar 22nd, 2018 at 11:33pm by Dave »  
 
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Ian01
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Re: Care Quality Commission (CQC)
Reply #3 - Mar 23rd, 2018 at 1:12am
 
Dave wrote on Mar 22nd, 2018 at 11:31pm:
The reason for requesting and alternative to the 0300 number is because the call is to be made from overseas.

Yes, but what is the actual issue with the 03 number? Is it simply an expectation of high cost such that calling has been postponed, or has an attempt been made to call but was unable to get through? Where is the caller calling from? Is it from a landline or from a mobile? If a mobile, which country is the mobile number registered in? All these things could be useful in understanding the actual question.
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