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Avanti Gas emergency number (Read 641 times)
Senior Member

Posts: 307
West Sussex
Gender: male
Avanti Gas emergency number
May 9th, 2019 at 10:20am
I have just switched my LPG supplier to Avanti (at a saving of 40%!) but although their main contact numer is an 0808, the 24-hour emergency number is 0870 753 9999. This does not appear in the database and I find it quite incredible that they would use such a number. Also, there is no charging information displayed or printed with the number. I will contact them to express my dismay at this, but if anyone knows an alternative number it could be helpful. Thank you.
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« Last Edit: May 9th, 2019 at 10:21am by kasg »  
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Supreme Member

Posts: 720
Re: Avanti Gas emergency number
Reply #1 - May 9th, 2019 at 1:49pm

You can go much further than expressing dismay. If this is a consumer purchase or contract you can point out they are in breach of two sets of regulations from BIS and Ofcom.

The BIS regulations ban the use of 084, 087 or 09 numbers for after-sales issues and the Ofcom regulations require call charges to be stated alongside all 084, 087 and 09 numbers.

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« Last Edit: May 9th, 2019 at 3:21pm by Ian01 »  
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