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Santander Bank - residual 0845 numbers (Read 3,005 times)
Senior Member

Posts: 318
Santander Bank - residual 0845 numbers
Nov 19th, 2019 at 4:09pm
Santander Bank claim to have got rid of 0845 numbers but they seem to live on. When I log out of my Santander account there's still that page with an 0845 number for technical help. I queried this several years ago and was told that they had phased out their 0845 numbers.

I've just taken out cash from a Santander branch. The receipt has an 0845 number pre-printed on the back. Have they really not used up all their old receipt rolls?

Googling Santander 0845 gives several hits such as: https://retail.santander.co.uk/Estatico/ALP_LOGSUK_Logon/Html/migracionv1_contac
I suspect these are orphaned pages but they still shouldn't be there.
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Posts: 767
Re: Santander Bank - residual 0845 numbers
Reply #1 - Nov 20th, 2019 at 12:55am

The most important point is what happens if the 0845 number is called.

If it still works and connects callers to the callcentre, they stand in clear breach of FCA regulations in force since October 2015.
If the number plays a message telling all callers to hang up and re-dial a new number, there's no real problem other than a bit of inconvenience to those callers.
If the number returns Number Unobtainable tone, they make themselves look stupid and disorganised. They also risk callers becoming scam victims if they start searching Google for a phone number as there are many fake premium rate phone numbers posted on scam websites to trap the unwary.

It is poor form that more than four years after the rule change they have still not managed to eradicate all mentions of their old phone numbers from their own paperwork, website, and apps. It is prudent to realise they will never be able to remove them from third-party websites. Those pages may well promote old numbers for many decades (just look at how many web pages are still out there with old London 01, 071, 081, 0171 and 0181 phone numbers detailed on them).

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« Last Edit: Nov 20th, 2019 at 3:28pm by Ian01 »  
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