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Birmingham Midshires (Halifax Plc/HBOS) (Read 16,375 times)
onesexylady
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Birmingham Midshires (Halifax Plc/HBOS)
Sep 7th, 2006 at 11:10am
 
I have a big problem in my bank account and they have told me at my branch that I have to call Halifax head office in Birmingham. I've tried to find the addresss but I can't, the only thing they gave me was this number

0845 6000718

Its going to take some tim to sort out so I dont want to call that number plus this is not my fault it's thier mistake

~ Thread title edited by Dave
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« Last Edit: Sep 8th, 2006 at 9:14pm by Dave »  
 
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Heinz
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Re: HALIFAX HEAD OFFICE BIRMINGHAM
Reply #1 - Sep 7th, 2006 at 1:22pm
 
I don't think Halifax head office is in Birmingham.

The bottom entry on http://www.halifax.co.uk/contactus/callus.shtml gives a geographical number for 'all product areas'
Quote:
International Dialling - (calls are charged at international rates)

For all product areas  - 0044 1133 809 574:   24 Hours

so a call to 0113 380 9574 (which is Leeds) has to be worth a try.
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ESSEX COUNTY COUNCIL - When are you going to STOP ignoring government guidelines and RIPPING OFF Council Tax payers with your use of 0845 numbers?
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jrawle
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Re: HALIFAX HEAD OFFICE BIRMINGHAM
Reply #2 - Sep 7th, 2006 at 2:36pm
 
They do seem to have regional offices, so certain branches come under a particular regional head office, one of which is in Birmingham. They once told me the Leicester branches come under the "Newcastle" office (presumably -under-Lyme, but knowing illogical Halifax, it wouldn't surprise me if it's -upon-Tyne).

I can't find that particular 0845 number anywhere. There are lots of entries for Halifax on 192.com. They also own Birmingham Midshires, which has its office in Birmingham.
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onesexylady
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Re: HALIFAX HEAD OFFICE BIRMINGHAM
Reply #3 - Sep 7th, 2006 at 3:05pm
 
Thanx for looking I couldnt get it anywhere but I did phone the leeds one and they did do some things for me but have to wait till tomorrow to see whats happened. I got passed to Birmingham midshires god knows how many times Halifax are terrible when theres a problem
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Dave
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Re: HALIFAX HEAD OFFICE BIRMINGHAM
Reply #4 - Sep 8th, 2006 at 9:14pm
 
At the bottom of the Birmingham Midshires homepage it says "Birmingham Midshires is a division of Halifax plc..."

The contact page gives a PO Box:

Birmingham Midshires Corporate Centre
P.O. Box 81
Pendeford Business Park
Wobaston Road
Wolverhampton WV9 5HZ

A check of 192.com reveals the real address:

BIRMINGHAM MIDSHIRES MORTGAGE SERVICES LTD
BALLIOL BUSINESS PARK WOBASTON ROAD
WOLVERHAMPTON
WEST MIDLANDS
WV9 5EU

Tel 01902 302 000
Fax 01902 302 811
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lompos
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #5 - Sep 9th, 2006 at 8:38am
 
Birmingham Midshires also have a free callback service via the following link:

http://my.hyperphonelink.com/hpl/hyperphone.asp?id=390811

It works most of the time (but not always).
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Dave
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #6 - Sep 24th, 2006 at 12:34am
 
The number for Birmingham Midshires Savings & Investments is 01902 302832Wink
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lompos
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #7 - Sep 24th, 2006 at 8:22am
 
One can also (presumably) get any department, not only savings,  through their switchboard number which is 01902 302 000
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derrick
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #8 - Sep 24th, 2006 at 1:19pm
 
Dave wrote on Sep 24th, 2006 at 12:34am:
The number for Birmingham Midshires Savings & Investments is 01902 302832Wink


Or even:- 0800 0329127, which is free from a landline Wink
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penmore
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Birmingham Midshires
Reply #9 - Oct 2nd, 2008 at 7:43pm
 
Does anyone know what has happened to the BM geographical numbers as none of them seem to work ? Sad
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lompos
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #10 - Oct 6th, 2008 at 5:11pm
 
I also tried today all geographical and freephone numbers listed in the database for savings but none work.

Can anyone help?
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penmore
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #11 - Oct 6th, 2008 at 6:57pm
 
I'm wondering if they have combined them with HBOS numbers - will try and check tomorrow.

Peter
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penmore
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #12 - Oct 10th, 2008 at 10:09am
 
I have just tried this one 01422 380880 which puts you through to the switchboard and you just need to ask for BM savings.

This number is listed on the database, the other number doesn't work.

Peter
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Dave
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #13 - Oct 10th, 2008 at 11:31am
 
Have they moved location? With the number of numbers which either redirect or are unobtainable, maybe they have moved elsewhere or at least moved those customer service operations we had alternatives for.
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Dave
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Re: Birmingham Midshires (Halifax Plc/HBOS)
Reply #14 - Oct 10th, 2008 at 12:10pm
 
01902 302800 is now unobtainable and was "Savings for British Gas" (0845 6098952)
01902 302801 /02 /09 /888 were for the mortgage contact centre but are now unobtainable
01902 302832 is now unobtainable and was listed as alternative for Savings & Investments
01902 302833 has redirection message for "Collection Team" on 0845 6032652

The number we had for switchboard, 01902 508000, has a recording (which is aimed at internal callers) saying that you have dialled 0 and that switchboard is on 7583 33333. Perhaps this number goes through to another switchboard elsewhere. We do have reception which is 01902 302001.

A number of 0845 and 0800 numbers now are either not recognised or have recordings giving new 0845 numbers.

According to the Wikipedia article, it became a division of Bank of Scotland Plc in 2007.

See also this recent article in the Birmingham Post about job cuts at BM.


If they have moved, then the best alternative we have at the moment is Halifax's switchboard number, 01422 380880. At least they will put you through.
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« Last Edit: Oct 10th, 2008 at 12:11pm by Dave »  
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