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Hall of Shame: Companies changing numbers (Read 144,748 times)
mert
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Re: Hall of Shame: Companies changing numbers
Reply #135 - Feb 5th, 2010 at 11:58am
 
Thanks jgexenite and Dave for your replies.  That's a relief - and thanks also to "Sayno" as always  for supplying the alternative numbers!

Just as an aside:  Flybe ought to be on some Hall of Shame (even if not yours) because they also charge 6 to pay by DEBIT card (on top of their change-a-flight fee)!
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Tolkny
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Re: Hall of Shame: Companies changing numbers
Reply #136 - Mar 31st, 2010 at 7:54pm
 
Hall of Shame, http://www.leytonorient.com/page/ContactsDirectory/0,,10439,00.html Became 0871 from 02089261010(Office) and 02089261111(tickets) I have a sense that calls to the 0871 numbers are answered first!

They made this change several years ago.

I am sure there are many more organisations deserving of a mention here!
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Dave
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Re: Hall of Shame: Companies changing numbers
Reply #137 - Jun 7th, 2010 at 3:36pm
 
Maplin Electronics has long charged customers a premium to ring up its head office for customer services and orders. It has now given its branches 0843 numbers.  Lips Sealed
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CJT-80
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Re: Hall of Shame: Companies changing numbers
Reply #138 - Jun 7th, 2010 at 9:46pm
 
Dave, nothing surprises me... I need to return something to the, so will be voicing my opinion to them!

On a side note, does any one know if there was a "ruling" about calling 084 numbers Local Rate?

Cheers,

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derrick
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Re: Hall of Shame: Companies changing numbers
Reply #139 - Jun 8th, 2010 at 10:14am
 
CJT-80 wrote on Jun 7th, 2010 at 9:46pm:
Dave, nothing surprises me... I need to return something to the, so will be voicing my opinion to them!

On a side note, does any one know if there was a "ruling" about calling 084 numbers Local Rate?

Cheers,



It is an offence under the Consumer Protection Act 1987 (partIII), Misleading Price Indications.
some examples of the ASA informing companies not to describe them as such;-

http://www.asa.org.uk/asa/adjudications/non_broadcast/Adjudication+Details.htm?a...


http://www.asa.org.uk/asa/adjudications/Public/TF_ADJ_43684.htm


The following are from East Suffolk TS, read under "Law and Penalties"


http://www.eastsussex.gov.uk/NR/rdonlyres/735C4641-4E0A-48DA-BA19-8A5007CE0AB6/0 /BSN0800numbers.pdf

http://www.eastsussex.gov.uk/business/tradingstandards/detail.aspx?ref=180805&da...


And one from Hereford TS;-

http://www.herefordshire.gov.uk/business/trading_standards/detail.aspx?id=180805...


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CJT-80
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Re: Hall of Shame: Companies changing numbers
Reply #140 - Jun 8th, 2010 at 11:15am
 
Thanks Derrick,

Ironically East Sussex (the link you provided for them) is my local MAIN council.

I will have a look into it

Smiley
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CJT-80
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Re: Hall of Shame: Companies changing numbers
Reply #141 - Jun 8th, 2010 at 11:30am
 
Just to advise I have put a number on relating to Maplin Electronics Eastboune

0843 227 7416  - 01323 507157
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Dave
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Re: Hall of Shame: Companies changing numbers
Reply #142 - Jun 8th, 2010 at 2:40pm
 
CJT-80 wrote on Jun 8th, 2010 at 11:30am:
Just to advise I have put a number on relating to Maplin Electronics Eastboune

0843 227 7416 - 01323 507157

Thanks. I've verified this entry.  Smiley
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blutak
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0844 is a "free" number!!
Reply #143 - Jan 19th, 2011 at 8:58pm
 
St. Modwen property developers trading as Wembley Central (www.wembley-central.co.uk) publicise their sales telephone number for their new development in Wembley High Road as 0844 371 1301 I spoke to their sales manager who was adamant that this was a "free" number to callers. She denied that it was a Revenue Share. How do I counter this argument?
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CJT-80
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Re: 0844 is a "free" number!!
Reply #144 - Jan 19th, 2011 at 10:31pm
 
blutak wrote on Jan 19th, 2011 at 8:58pm:
St. Modwen property developers trading as Wembley Central (www.wembley-central.co.uk) publicise their sales telephone number for their new development in Wembley High Road as 0844 371 1301 I spoke to their sales manager who was adamant that this was a "free" number to callers. She denied that it was a Revenue Share. How do I counter this argument?


Welcome to SayNoTo0870.com,

Who is your current telephone provider and it is a mobile or landline?

Whoever it is, should have a copy of their current price list for "non geographic" numbers which 0844 is, and you can direct him to this. Should point him squarely in the right direction,

Grin
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« Last Edit: Jan 19th, 2011 at 10:32pm by CJT-80 »  

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CJT-80
 
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sherbert
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Re: 0844 is a "free" number!!
Reply #145 - Jan 20th, 2011 at 8:42am
 
blutak wrote on Jan 19th, 2011 at 8:58pm:
How do I counter this argument?


Report them to the trading standards officer or the Advertising Standards Authority
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Heinz
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Re: 0844 is a "free" number!!
Reply #146 - Jan 20th, 2011 at 12:30pm
 
sherbert wrote on Jan 20th, 2011 at 8:42am:
blutak wrote on Jan 19th, 2011 at 8:58pm:
How do I counter this argument?


Report them to the trading standards officer or the Advertising Standards Authority

The website doesn't make that ridiculous claim so, regardless of what the ignorant sales manager said, neither will do anything.
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« Last Edit: Jan 20th, 2011 at 12:35pm by Heinz »  
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blutak
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0844 is a "free" number!!
Reply #147 - Jan 20th, 2011 at 3:11pm
 
Thank  you, Heinz, for your reply. Unfortunately you are correct: Trading Standards are powerless in this case because no call cost was stated in writing. I am contacting Brent Council (who are partners in the development) to take the matter further.
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CJT-80
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Re: Hall of Shame: Companies changing numbers
Reply #148 - Jan 20th, 2011 at 10:24pm
 
Dave wrote on Jun 7th, 2010 at 3:36pm:
Maplin Electronics has long charged customers a premium to ring up its head office for customer services and orders. It has now given its branches 0843 numbers. Lips Sealed


Dave I have recently "e-mailed" Maplin over it's incorrect statement regarding calls costs to it's 0844 head office number, which it states are "local rate" - here

I have also asked them for an explanation as to why they have changed all their store numbers to 0843.

I am awaiting a response.

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CJT-80
 
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derrick
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Re: Hall of Shame: Companies changing numbers
Reply #149 - Jan 28th, 2011 at 4:55pm
 
CJT-80 wrote on Jan 20th, 2011 at 10:24pm:
Dave wrote on Jun 7th, 2010 at 3:36pm:
Maplin Electronics has long charged customers a premium to ring up its head office for customer services and orders. It has now given its branches 0843 numbers. Lips Sealed


Dave I have recently "e-mailed" Maplin over it's incorrect statement regarding calls costs to it's 0844 head office number, which it states are "local rate" - here

I have also asked them for an explanation as to why they have changed all their store numbers to 0843.

I am awaiting a response.



I also emailed them pointing out the error and informing if they did not change the wording I would report them.

They responded 3 days later with;-

"
Thank you for your email i apologise for the delay in replying to you.

I apologise as it seems the information is incorrectly stated on our website, i have passed the information over to our web team to amend where necessary.

Please don't hesitate to contact us if you have anymore queries.

Kind Regards

Mrs Jamie Parker
Customer Care Department
Maplin Electronics Ltd
"



I emailed on the 21st, and as of today they have changed the wording so as to remove the "Local Rate" term, although no explanation as to why they have changed the numbers! But we know why don't we


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« Last Edit: Jan 28th, 2011 at 4:56pm by derrick »  
 
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