Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Pages: 1 ... 7 8 9 10 11 ... 13
Send Topic Print
Hall of Shame: Companies changing numbers (Read 348,350 times)
NGMsGhost
Supreme Member
*****
Offline


The Forum Ghost of NonGeographicalMan<b
r />

Posts: 2,702
Surrey, United Kingdom
Gender: male
Re: Hall of fame
Reply #120 - Apr 15th, 2008 at 6:37pm
 
Dave wrote on Apr 11th, 2008 at 11:32pm:
Relate has switched from 0845, which it described http://www.relate.org.uk/aboutus/contactus/]until recently[/url] as "lo-call" to a 0300 number. This proves that charities can change and stand to any costs of 03xx numbers, so why do corporates not do the same?


Surely this isn't a Hall of Shame post though Dave but a "congratulations for seeing the light" posting?

The difference is surely that Relate actually genuinely want to help the people who call them and don't want to put any obstacles in the way of callers whereas the other customer service departments we are actually talking about don't want their customers to contact them at all. Wink Angry
Back to top
 

<div style=
 
IP Logged
 
toomanysues
Newbie
*
Offline



Posts: 1
Re: Hall of Shame: Companies changing numbers
Reply #121 - Jun 7th, 2008 at 5:06pm
 
i recently found that BT have changed all its 0845 number to 0800 free phone numbers good for them
Back to top
 
 
IP Logged
 
NGMsGhost
Supreme Member
*****
Offline


The Forum Ghost of NonGeographicalMan<b
r />

Posts: 2,702
Surrey, United Kingdom
Gender: male
Re: Hall of Shame: Companies changing numbers
Reply #122 - Jun 7th, 2008 at 5:43pm
 
toomanysues wrote on Jun 7th, 2008 at 5:06pm:
i recently found that BT have changed all its 0845 number to 0800 free phone numbers good for them 


But unfortunately BT still appears to be earning hundreds of millions a year in revenue share from all the unsuitable 084 and 087 numbers their NGN number vending division has sold to almost everyone else through a plethora of outrageous lies about  the cost of calls to these numbers by the consumer.

One of the most atrocious examples is the sale of an entirely unsuitable 0845 number to NHS Direct by BT Global Services. Shocked Angry
Back to top
 

<div style=
 
IP Logged
 
AP
Newbie
*
Offline



Posts: 4
Re: Hall of Shame: Companies changing numbers
Reply #123 - Jul 27th, 2008 at 12:19pm
 
Capital One - The freephone number 0800 9525150 is no longer working. There is a message telling you to ring 0845 8400400.

Please add Capital One to Hall of Shame From Freephone to 0845.
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,899
Yorkshire
Gender: male
Re: Hall of Shame: Companies changing numbers
Reply #124 - Jul 27th, 2008 at 2:47pm
 
AP wrote on Jul 27th, 2008 at 12:19pm:
Capital One - The freephone number 0800 9525150 is no longer working. There is a message telling you to ring 0845 8400400.

Please add Capital One to Hall of Shame From Freephone to 0845.

Thanks. I've removed this 0800 number and replaced it with one of the other freephone numbers which was shown as an extra number.

I've also added Capital One to the Hall of Shame.

Also note that Capital One lies about 0845 supposedly being "local rate" on its contact page.
Back to top
« Last Edit: Jul 27th, 2008 at 2:51pm by Dave »  
 
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: Hall of Shame: Companies changing numbers
Reply #125 - Jul 28th, 2008 at 11:57am
 
Dave wrote on Jul 27th, 2008 at 2:47pm:
AP wrote on Jul 27th, 2008 at 12:19pm:
Capital One - The freephone number 0800 9525150 is no longer working. There is a message telling you to ring 0845 8400400.

Please add Capital One to Hall of Shame From Freephone to 0845.

Thanks. I've removed this 0800 number and replaced it with one of the other freephone numbers which was shown as an extra number.

I've also added Capital One to the Hall of Shame.

Also note that Capital One lies about 0845 supposedly being "local rate"
on its contact page.


I am in the middle of complaining to them about this, they also make the same claim on their monthly bills, I am waiting for a call from someone at Corporate affairs, as I have  already emailed the vice president and he has passed my emails on
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,899
Yorkshire
Gender: male
Re: Hall of Shame: Companies changing numbers
Reply #126 - Aug 12th, 2008 at 6:07pm
 
I am in the process of redoing hall of fame and hall of shame.

I think it will be useful to keep the public and private sector separate so it will be easy to see which public sector organisations are good and which are bad.
Back to top
 
 
IP Logged
 
irrelevant
Senior Member
****
Offline



Posts: 409
Re: Hall of Shame: Companies changing numbers
Reply #127 - Sep 9th, 2009 at 6:55pm
 
One for the hall of shame.  Quality Repair Centres, owned by RSA, have moved from 0870 to 0844 numbers. I've been trying to find the Stockport one with no success so far.  (0844 544 4123 from 0870 067 0760.)
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,899
Yorkshire
Gender: male
Re: Hall of Shame: Companies changing numbers
Reply #128 - Sep 9th, 2009 at 10:13pm
 
The courier firm City Link has earned its place in the Hall of Shame as it is changing its number from 08700 007 007 to 08444 930 930.
Back to top
 
 
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: Hall of Shame: Companies changing numbers
Reply #129 - Sep 10th, 2009 at 11:19am
 
Yep, notice how they are all keeping their greedy snouts in the revenue sharing trough! And how a while back companies like these said one of the reasons they could not change from 0845/0870 numbers was the cost!
Funny how the cost doesn't matter when the 0870 stopped revenue sharing!
Back to top
 
 
IP Logged
 
kasg
Senior Member
****
Offline



Posts: 307
West Sussex
Gender: male
Re: Hall of Shame: Companies changing numbers
Reply #130 - Sep 10th, 2009 at 12:51pm
 
Dave wrote on Sep 9th, 2009 at 10:13pm:
The courier firm City Link has earned its place in the Hall of Shame as it is changing its number from 08700 007 007 to 08444 930 930.

Bizarre. I should have thought that the value of a number like 08700 007 007 would exceed its cost. Highly memorable and cheaper for most customers to call.
Back to top
 
 
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: Hall of Shame: Companies changing numbers
Reply #131 - Sep 10th, 2009 at 2:06pm
 
kasg wrote on Sep 10th, 2009 at 12:51pm:
Dave wrote on Sep 9th, 2009 at 10:13pm:
The courier firm City Link has earned its place in the Hall of Shame as it is changing its number from 08700 007 007 to 08444 930 930.

Bizarre. I should have thought that the value of a number like 08700 007 007 would exceed its cost. Highly memorable and cheaper for most customers to call.



A company like this will receive hundreds of calls per day, 0870 numbers now cost the recipient a charge, whereas 0844 cost the caller a premium and the recipient gets a cut, (revenue share), of each and every call, companies like this, using premium rate revenue sharing numbers, do not care about their customers, hence why they use this type of number!
Back to top
 
 
IP Logged
 
mert
Newbie
*
Offline



Posts: 2
Re: Hall of Shame: Companies changing numbers
Reply #132 - Feb 5th, 2010 at 10:27am
 
You don't mention Flybe. They have 0871 numbers charged at 10p per minute. As you have to hold on for at least 20 minutes (I have had to wait 50 minutes to change a flight) this mounts up.  I tried using the numbers listed on "Saynoto0870" (01392 268529 for instance) only to get the same recorded announcement saying calls would be charged at 10p per minute.  How can they do this with an 01 number?
Back to top
 
 
IP Logged
 
jgxenite
Supreme Member
*****
Offline


Help us to help you -
read the instructions!!

Posts: 1,454
Gender: male
Re: Hall of Shame: Companies changing numbers
Reply #133 - Feb 5th, 2010 at 10:34am
 
Welcome to the forum Mert. While the recording may say it is costing 10p a minute to call the 01 number, this is not the case - the call can only be charged at the price you pay for 01/02/03 numbers (which may be inclusive of your phone bill). The recording will be aimed at those using the 0871 number.
Back to top
 

I don't mind helping you with your request as long as you read the instructions!
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,899
Yorkshire
Gender: male
Re: Hall of Shame: Companies changing numbers
Reply #134 - Feb 5th, 2010 at 10:39am
 
mert wrote on Feb 5th, 2010 at 10:27am:
You don't mention Flybe. They have 0871 numbers charged at 10p per minute. As you have to hold on for at least 20 minutes (I have had to wait 50 minutes to change a flight) this mounts up.  I tried using the numbers listed on "Saynoto0870" (01392 268529 for instance) only to get the same recorded announcement saying calls would be charged at 10p per minute.  How can they do this with an 01 number?

This "Hall of Shame" is intended for companies changing their numbers and I don't know what Flybe used to use. I know that a number of the airlines, including the folded FlyGlobespan use(d) 0871 numbers.

On the subject of the message about being charged at 10 pence per minute, don't worry about that; you will be charged as per a call to a geographic number.

What happens is the 0871 points (or diverts if you like) to a geographic number. That number has the recording on of the call rate so when you ring the 0871 number, it tells you the cost. So if you ring it directly, you will still hear the message even though it doesn't actually apply.

The fact that it does tell you the price suggests strongly that it gets to the same place as ringing the 0871 number, which is what listing the alternative is about.
Back to top
« Last Edit: Feb 5th, 2010 at 10:39am by Dave »  
 
IP Logged
 
Pages: 1 ... 7 8 9 10 11 ... 13
Send Topic Print
(Moderators: Forum Admin, Dave, bbb_uk, CJT-80, DaveM)

Website and Content © 1999-2019 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2019. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge