Hi I tried the IdealWorld Customer Services Number 01733 887127 you get through to an English sounding person not the Indian Call Centre you would expect, anyway she asks you for your Customer Number which I gave them I have rang there on three separate occassions on different days.

Any the person on the phone says she is just taking "Messages" and she will have someone call you back it NEVER  happens I am just wondering is this just Idealworlds way of us ringing on Ordinary Landlines and NoT the 0871
numbers they prefer.
After all Customer Services is effectively a complains line the only money in this
are the Premium rate 0871 10 pence per minute rate.
Of course I am sure if you use the Normal landlines to place an order they will have your call prioritised and they cash you in through sales straight away:)

Just want to know what people's experiences with this company have been.
If they continue to behave like this I finnished buying stuff from them.
Regards,

Heidy

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Ideal World Shopping TV Customer Services 24hrs call centre in India

Tel number is 0870 0700 802 they say there open 24hrs considering Customer Services are listed as a 9 to 5 pm Mon to Fri Operation Only

They were open when I called them on the Expensive line:)
The other numbers for Ideal World besides The Sales Line and InFirst need to be deleted they do not work.

I tried www.192.com no luck there.

Thanks

On a positive Note Idealworld Customer Services rarely if ever respond to email this is obviously so that you will ring them up and Earn them more money:(
There is no cash is answering email,
I got 1 email response from them today thats after a lot of telephone calls and emails sent.
This is getting confusing I guess there is a element of luck too:)


Moneysaver

Idealword Shopping Constantly Engaged?

01733 887123

01733 887100

If this continues they will obviously haved blocked these Numbers they want you dialing their 0871 numbers see www.idealworld.tv

It seems I am going to have to resort to using a registered letter to sort things out there Customer Services in India are deplorable the Call Centre is coming back to the United Kingdom in Oct/Nov 2008 avoid this Company like the Plague QVCuk www.qvcuk.com are excellent by comparision and use Freephone Custom Services Numbers

Regards,

Heidy

DaveM wrote on Oct 18^th, 2007 at 12:36am:



Nothing Works the numbers in Database don't work anylonger noticed this yesterday 21st August 2008

I have tried also and got nowhere ringing either the plug is pulled or engaged all the time
Create&craft there sister company is exactly the same.

08431 680 680 IdealWorld New Customer Services Number Routed To UK & India

08717 123 456 Ideal World Sales Line they say 10 pence Sterling Minimum from BT Landline More from other networks and mobiles.

08700 777 002 Another IdealWorld Customer Services Number

http://www.idealworld.tv/Contact_Us.aspx

The Alternative Numbers listed in the database just ring out no good at all

www.192.com ; and www.yell.com ; yield no results this company IdealWorld Shopping www.idealworld.tv ; PRETEND to have email customer services you send them an email and they respond with a UK National Rate Non Geographic Telephone Number To Bump Up Their Profits.


I guess it best not to buy from a company like this the first place or use Registered Post to communicate with them in the event of things going wrong etc.


HHeidy

0843 numbers, like 0844 numbers, cost between 0.5p and 5p per minute to call (depends on subsequent digits).

Similarly, 0872 and 0873 nunbers, like 0871 numbers, cost between 6p and 10p/ per minute (depends on subsequent digits).

BT's charges for them are detailed HERE.  Other providers can (and some do) charge whatever they like.