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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › Worst call centres for long queues

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Worst call centres for long queues (Read 1,461 times)

Dave

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Worst call centres for long queues
Apr 16^th, 2012 at 6:24pm

A survey carried out by WeQ4U shows some of the longest waiting times at UK call centres.

The Sun has done a piece on this today... "1hr 8min to moan at easyJet"

This story was discussed on today's Radio Wales Phone-in one hour in at 1pm.

Also, there is a Telegraph story EasyJet and BA call centres criticised.

Sky customer services, which must be one of the most popular alternatives on SayNoTo0870 comes in fourth.

Edited:

Link to WeQ4U survey added.

« Last Edit: Apr 19^th, 2012 at 12:21pm by Dave »

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allegro Full Member Offline Posts: 110	Re: Worst call centres for long queues Reply #1 - Apr 17^th, 2012 at 7:41am At the other end of the scale the best call centre must surely be First Direct. A real, intelligent and helpful human answers your call 24/7, usually within a few seconds.
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samwsmith1

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Re: Worst call centres for long queues
Reply #2 - Apr 19^th, 2012 at 12:05am

allegro wrote on Apr 17^th, 2012 at 7:41am:

At the other end of the scale the best call centre must surely be First Direct. A real, intelligent and helpful human answers your call 24/7, usually within a few seconds.

I was just about to say that!
Not only are they at the end of the phone 24/7 they're also on Twitter 24/7

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ihate0845 Newbie Offline Posts: 33 UK Gender:	Re: Worst call centres for long queues Reply #3 - Apr 19^th, 2012 at 8:48am didnt the sun ring the DWP then? ring any time after 3pm and you be lucky to get answered by the time it cuts off in the evening. I think I had a call on hold for 3hrs 40mins 3 weeks ago on 0845.
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