01430 433605 worked fine for me.

As for ebuyer themselves, I have had no problems with them that haven't been resolved quickley and amicably. Electronic equipment fails. So some people will always be dissapointed.

There response now is much improved over that a couple of years ago.

As much as  I don't want to be tied to one supplier, Ebuyer consistently beat their competition on price and delivery. So I keep going back to them.

armandoebuyer wrote on Dec 8^th, 2009 at 5:53pm:


This is just to confirm that the number provided by Armando at Ebuyer still worked perfectly today (January 11th 2012) and I got through very quickly to first a call adviser and then a supervisor who explained extremely comprehensively how their various different shipping and delivery choices worked (there is a choice from 1 to 5 days plus a free 5 day delivery option on small packages over £50) and who the courier used (Parcelforce) normally was and whether goods could arrive quicker than 5 days on the 5 day service in practice.

My main disappointment is that Ebuyer have not yet moved to showing an 01, 02 or 03 prefixed number as standard in place of their 0871 number as Armando suggested might happen.

However I also find it extremely disappointing that Ebuyers marketing personnel currently seem to deliberately abuse the spirit if not the letter of PhonePayPlus's call price disclosure rules for 0871 numbers by not publishing the call cost of the number at the top of their Contact Us page where the large 0871 number is shown and instead hide it at the bottom of the Contact Us page that only customers who scroll down that far will notice.  I intend to raise this matter with Phone Pay Plus as a potential breach of the current regulatory requirements.

idlehanz wrote on Dec 8^th, 2009 at 6:14pm:


As to Idelhanz'c above comments I am afraid I do not agree that these days people do not wish to speak to call centres for advice and in reality they are usually also forced in to calling them because a website's FAQs often does not properly cover their issues (as with my issues on Ebuyers delivery methods) and/or an emailed query is not responded to within a reasonable time frame such as only a few hours. 

I am afraid that to me Idlehanz sounds like a card carrying apologist for the operators of call centres using 084/7 and especially 0844 and 0871 prefixed numbers all of whom always claim that most customers don't actually want to call them any more as one of their standard excuses for using these numbers.  But if that was actually true then why would it be necessary to charge a covert premium rate at all to either put customers off calling or to cover part of the cost of them calling if almost nobody uses the telephone to contact customers services any more

I think Idlehanz is quite clearly in reality someone who does not like customers apart apparently from him/herself ringing call centres and who prefers to put them off doing so or charge extra for them doing so but faced with the prospect that a customer might not call at all (especially as this in case a sale might be lost) he perhaps grudgingly has to concede that the geographic alternative number being published on a site like www.saynoto0870.com that only NTS revenue share resistant customers will be aware of is a compromise he/she can live with.

Just an additional note..

I contacted ebuyer via Facebook, and congratulated them for FINALLY changing numbers for Home Customer Services, but not yet for Business.

I also pointed out that they were advising incorrectly that the 03 number is charged at local rates.....

I got the following reply:

"thank you for taking the time to leave this feedback for us. Your comments in regards to us changing our customer support number are greatly received and I will pass them across to be reviewed further internally by the relevant department."

So lets see what happens...