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ALthough it exists company refused to give number (Read 4,354 times)
sidney
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ALthough it exists company refused to give number
Feb 13th, 2004 at 3:13pm
 
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I tried to contact DHLOmega (courier company formally known as Securicor) asking for the number to call from abroad when ordering collection. Although they admitted  the number exists they refused to give it, saying their website can be used when making orders from abroad,

Is there any other way toaccess this number/do we have any rights to get it?

Please help

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RBJ
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Re: ALthough it exists company refused to give num
Reply #1 - Mar 18th, 2004 at 11:36am
 
When I come across this sort of problem I conclude that revenue from 0870/0845 is an integral part of their business plan. If they refuse to give the number you can always refuse to deal with them. However if you have a parcel in the system you may have no alternative until someone puts the number on this site.

A useful prompt is to say that your phone system cannot access 0870/0845. Mine cannot. I have to bypass normal routing to access 0870/0845.

Meantime you might try...

Securicor Omega logistics.
Charles Downie
Director, Marketing and Strategy
Telephone: 01394 606000

John Davies
General Manager, Business Development
Telephone: 01480 437810
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Say No! To 0870.
 
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houseofpat
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Re: ALthough it exists company refused to give num
Reply #2 - Mar 19th, 2004 at 10:43am
 
I know this is a month after your post but I searched the DHL site under international and looked for the UK and it came up with (00) 44 1332 816960 as the phone number to call from abroad.
Hope this helps
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