And !?  ???

I know we are a Psychic lot (could be psychotic ...) but a little information would be A LOT of help in this case.  

Who (are they), What (do they do), Where (are they located), (lets forget the why and how!) and Which department (I'll guess Customer services from the thread title).

We don't ask for much, just a little . . . . . we're ever so 'umble !!

Thanks for the additional info Dave.

Now I've got those details to work with, I might be able to take it further.

First Great Eastern railways, phone : 0845 9505000  and  fax : 01473 693745
The location from the fax no. - Belstead, Ipswich, Suffolk although Main office is in London, as they are part of:
Another number you could also try from BT is 0207 2910500 which is possibly the main switchboard. Hope that sorts that one out satisfactorily.