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  SAYNOTO0870.COM › Main Forum › Geographical Requests › BT Openworld/Internet Technical Support line
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Normal Topic BT Openworld/Internet Technical Support line (Read 10,235 times)
jno
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BT Openworld/Internet Technical Support line
Jun 7th, 2004 at 12:24pm
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Hi,

does anyone know this? I can't believe they want 50p per minute for technical support, surely there is a cheaper alternative - the obvious one being changing to a different provider.
  
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DaveM
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Re: BT Openworld/Internet Technical Support line
Reply #1 - Jun 7th, 2004 at 9:34pm
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The cheapest choice is to do like me and become a support engineer; if you want a job doing properly then do it yourself !  Shocked
Most support lines ask silly rates for support now to pay for it. Not reasonable you say ! You haven't been on the other end of the support line. I can assure you that 09xx reduces the number of silly calls. Oh, we still get them, but it leaves room for the deserving cases. If I came on a callout for a silly call it would cost you a Basic charge for 1.5 hours, at £40/hr, plus travel costs, plus parts (plus VAT) !
You work out the cheapest method and tell me which you'd rather pay   Lips Sealed

I don't suppose the BT Broadband support line (0870 2404650) is any good to you; 01912 184102  8)

If not, I will keep my eyes open for you just in case.
  
                      It stops hurting when I stop banging it against the wall !! Roll Eyes
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Rick
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Re: BT Openworld/Internet Technical Support line
Reply #2 - Jun 12th, 2004 at 10:35am
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IMHO, complaint (sorry, customer service) lines should always be free. Complaints are some of the most valuable information a company can get.

Okay, as a compromise, have one free complaint number and one premium-rate one for those in a hurry and willing to pay to jump the queue.

Some BT Openworld numbers I have that may help:
0845-6007020   BT Openworld Helpdesk
0800-1690199   BT Openworld Status Update
The latter is a recorded message informing you of known problems, e.g. no broadband to Ipswich today!

cheers
  
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DaveM
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Re: BT Openworld/Internet Technical Support line
Reply #3 - Jun 22nd, 2004 at 11:50pm
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Quote:
. . . customer service lines should always be free. Complaints are some of the most valuable information a company can get.
Not disagreeing with you in the least but the request was for the Internet Technical Support number not the customer service number.
If you look carefully, I think you'll find their CS number is free ! Roll Eyes The Helpdesk is Support NOT CS !!
  
                      It stops hurting when I stop banging it against the wall !! Roll Eyes
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