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SAYNOTO0870.COM › Main Forum › Geographical Requests › NHS Pension Scheme making profit from pensioners

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NHS Pension Scheme making profit from pensioners (Read 5,922 times)

ramon.alban

Newbie

Offline

Posts: 1

NHS Pension Scheme making profit from pensioners
Jan 27^th, 2005 at 1:31pm

I had to call the NHS Pension Scheme to change my Bank payment details on the following number

0870 197 1500

I could not find an alternate number and the adviser would not give me a geographic alternative.

With all the call centre delay, waiting for an adviser and security detail verification, the call time was nearly 8 minutes.

So: two questions

1 are the NHS pension Scheme making a profit every time a pensioner calls their office. Wow! that must be a hell of a lot of calls?

2 how can we find an alternative?

Ramon

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bill

Ex Member

Re: NHS Pension Scheme making profit from pensione
Reply #1 - Jan 27^th, 2005 at 1:53pm

A Google search for

NHS "0870 197 1500"

produces, amongst other things, THIS LINK.

Part thereof is:
Quote:

The Paymaster Communications Centre is open from 8am to 6pm Monday to Friday. However, our lines are always extremely busy on a Monday. If your call is not urgent you may find it more convenient to contact us between Tuesday and Friday. The number to call is:

0870 197 1500

If you live abroad and want to telephone Paymaster please call:

+44 1293 591959

Calls may be monitored or recorded for quality and training purposes.

Our address is:
PAYMASTER
RUSSELL WAY
CRAWLEY
WEST SUSSEX
RH10 1UH

Our fax number is: 01293 604024

Our e-mail address for general enquiries is: nhspensions@paymaster.co.uk

Although the

"If you live abroad ...."

part is obviously intended to discourage use by UK residents, I am sure a lot of people need to phone +44 1293 591959 whilst they are abroad on holiday.

They may even realise that they could dial that same geographical number upon their return to the UK by simply substituting a zero for the +44 part and dialling 01293 591959. Dialling

140

01293 591959 might be a good idea though!

« Last Edit: Jan 27^th, 2005 at 1:55pm by bill »

If it's bold, it's bold for a reason. Click on it!

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Tanllan Supreme Member Offline Posts: 797 Gender:	Re: NHS Pension Scheme making profit from pensione Reply #2 - Jan 27^th, 2005 at 4:08pm Quote: 14001293 591959 might be a good idea though! 141 to withhold one's number. Not very friendly, withholding, but it may aid the idea of seeming to be aborad - if otherwise refused.
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