Please be aware of the free calls from Carphone warehouse.  I merely asked for the contract documents to be sent to me.  After having read the small print, I realised it was a scam and so I told them in writing that I did not want to go ahead.  They confirmed this in writing.

Nevertheless, a month later I started getting bills, even though I never signed anything or used their service. I complained and Customer Services apologised.  But four months later, a debt collection agency from Glasgow started harassing me for £69-00 with strange letters and phone calls.  I wrote to them twice but the harassment continued until this Easter weekend when they called me again and said they would 'visit' me.  I have now asked Carphone Warehouse for  £320-00 in my time costs. They apologised for the mistake but refuse to pay up.  I will be reporting this to Ofcom.

But beware, of Carephone Warehouse deals- do not even ask for their literature. My husband has a mobile deal with them and also suffered similarly for months.

I presume you are on about Talk Talk!When you say its a scam exactly what do you mean. I used it before 18866 and i got free calls and cheaper calls as published in there tariffs. Agencies also sell the product for CPW and its sounds like some irresponsible person just signed you up without your sayso.Surely you must have had some bills before the Glasgow Mafia became involved.CPW normally send out a couple of reminders before they refer it to Debt Collection!!!!!

I also have had difficulties with Carphone Warehouse, but via their mobile division - FRESH.

I had to cancel my mobile FRESH account, because even when I made no calls at all they were automatically debiting my account balance and then when that was down to zero they carried on debiting my credit card every month as well. I deliberately had to stop making any calls to catch them at it. I had begun to suspect something was wrong since my balance kept going down at a much faster rate than it should have done for the calls I was making and the top-ups which I therefore also had to keep making. I had three FRESH accounts, one for me and two for other members of my family. The same thing was happening with all three accounts. It was like a sink with the tap running and the plug being removed! My cash just kept flowing down the sink.

I got a Vodafone account and compared the difference, with the same call pattern. Although the declared call rate was much higher (25p per minute instead of 10 p per minute) the same calls were actually costing me much less with Vodafone, since I was only being charged the correct amounts.

So I would suggest you check your Carphone Warehouse billing and charging rather carefully. They have still not replied to my repeated queries and complaints about this. I think they just hope I will give up and go away?