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FOI Response - DLA / AA (Read 24,607 times)
bbb_uk
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FOI Response - DLA / AA
Jul 17th, 2005 at 12:15am
 
I've done an FOI on Warbreck house, Blackpool that deal with enquiries regarding DLA (Disability Living Allowance) / AA (Attendance Allowance).

I'll shall reply here with their response. †I hope they don't do the delay tactic and excemptions that Highways Agency & BBC have used!

I had to send it via snail-mail. I believe this is because they were hoping I'd forget it due to the slightly extra work/time involved in writing and sending it as snail-mail as opposed to a quick email.

Hence to say they were wrong! †lol.
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« Last Edit: Aug 6th, 2005 at 10:42am by bbb_uk »  
 
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nutellajunkie
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Re: FOI Request - DLA / AA
Reply #1 - Jul 19th, 2005 at 3:00pm
 
I wish you luck there, I know DLA are rather difficult to deal with.

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Re: FOI Response - DLA / AA
Reply #2 - Aug 6th, 2005 at 10:41am
 
Just received a reply from the DWP with regards to the Disability Living Allowance (DLA) / Attendance Allowance (AA) geographical helpline number for the main office in Blackpool. †The reply was in snail-mail format so I've only wrote the important/relevant paragraphs.

Quote:
I am writing to confirm that I am now in a position to reply to your request for information about the geographical termination number that our DLA/AA Helpline (08457 123456) points to, which we received on 11/07/05.

The number you have requested is 01253 598900. †With reference to the points you raise about the costs involved in telephoning a non-geographical number, I would like to thank you for bringing this to our attention, and to assure you that this is now being looked into.

If you are not entirely satisfied with my handling........

I have now added this to the database.

Long live the Freedom of Information Act!  lol Grin
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« Last Edit: Aug 6th, 2005 at 10:44am by bbb_uk »  
 
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nutellajunkie
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Re: FOI Response - DLA / AA
Reply #3 - Aug 31st, 2005 at 8:56pm
 
I spoke of this site with my support worker while I was sitting in the queue to talk to DLA, but the call promptly was ended after the hitting 20 minute mark.

Fingers crossed folks, I should have a copy of the geographic number if my support worker can find it in files. Even if its for "internal" folks, its better leaked than kept to themselves. Lips Sealed
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Re: FOI Response - DLA / AA
Reply #4 - Sep 20th, 2005 at 9:55pm
 
I now have a copy of the direct DLA line - and confirmed it just now.

Shall add it promptly.

One thing that gets me is, this direct number doesnt put you on a queue, and there is practically nil time to wait for an answer.. Makes one wonder?
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« Last Edit: Sep 21st, 2005 at 8:20am by nutellajunkie »  


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Re: FOI Response - DLA / AA
Reply #5 - Apr 5th, 2012 at 3:47pm
 
Unfortunately the 01253 598900 number no longer works. Nor do any of the other numbers for DLA/AA listed in the database such as 01253 331392.

Has anyone obtained a more up to date number that works ?
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Re: FOI Response - DLA / AA
Reply #6 - Apr 5th, 2012 at 4:58pm
 
Graham wrote on Apr 5th, 2012 at 3:47pm:
Unfortunately the 01253 598900 number no longer works. Nor do any of the other numbers for DLA/AA listed in the database such as 01253 331392.

Has anyone obtained a more up to date number that works ?

The first alternative given when searching by 0845 number is:

0845 712 3456 = 01367 730222

This is a verified entry. Does this work? Perhaps best to withhold your number using 141.
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