Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Pages: 1 2 
Send Topic Print
BBC article stating 0870 to be national rate (Read 17,408 times)
NFH
Newbie
*
Offline



Posts: 46
BBC article stating 0870 to be national rate
Nov 3rd, 2005 at 7:04pm
 
The BBC are incorrectly stating in a news article today at http://news.bbc.co.uk/1/hi/uk/4401900.stm (towards the end) that 0870 is national rate. I've submitted a factual error report at http://news.bbc.co.uk/newswatch/ukfs/hi/newsid_3950000/newsid_3955200/3955259.st... pointing out that 0870 is not national rate. The BBC do update factual errors if enough people point them out. Perhaps if everyone could spend a minute doing this, they might correct the article to perhaps say "premium rate 0870 number" or "revenue generating 0870 number".
Back to top
 
 
IP Logged
 
gdh82
Full Member
***
Offline



Posts: 226
Re: BBC article stating 0870 to be national rate
Reply #1 - Nov 3rd, 2005 at 11:41pm
 
Quote:
The BBC are incorrectly stating in a news article today at http://news.bbc.co.uk/1/hi/uk/4401900.stm (towards the end) that 0870 is national rate. I've submitted a factual error report at http://news.bbc.co.uk/newswatch/ukfs/hi/newsid_3950000/newsid_3955200/39 55259.stm pointing out that 0870 is not national rate.



Thanks for pointing that out, NFH.  As you say the more people report such inaccuracies (just done mine!), the less these half-truths and misunderstandings regarding 0870 will continue.  I, too, would encourage others to do spend two minutes doing the same using the links you've helpfully provided.
Back to top
 

There's more of us that them, stick together and challenge 0870/0845 etc etc
 
IP Logged
 
MEMBER02
Newbie
*
Offline



Posts: 26
Re: BBC article stating 0870 to be national rate
Reply #2 - Nov 4th, 2005 at 12:52am
 
Just posted my complaint.
Back to top
 
 
IP Logged
 
mc661
Senior Member
****
Offline


Habitual FOI requester.

Posts: 432
West-Norfolk
Gender: male
Re: BBC article stating 0870 to be national rate
Reply #3 - Nov 4th, 2005 at 7:05am
 
same done here.
Back to top
 
 
IP Logged
 
firestop
Full Member
***
Offline


Do unto others, before
they get a chance to
do....

Posts: 164
Re: BBC article stating 0870 to be national rate
Reply #4 - Nov 4th, 2005 at 7:16am
 
ditto
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,901
Yorkshire
Gender: male
Re: BBC article stating 0870 to be national rate
Reply #5 - Nov 4th, 2005 at 1:23pm
 
Message sent:
Quote:
The reference to the 0870 telephone number being charged as being "national rate" is misleading. 0870 is charged at upto 7.51p/min from the majority of BT landlines. "National" calls are charged at upto 3p/min from the majority of BT landlines.


Also send a message regarding this link:
http://news.bbc.co.uk/1/hi/england/london/4404316.stm
Back to top
 
 
IP Logged
 
Sonny
Newbie
*
Offline



Posts: 22
Re: BBC article stating 0870 to be national rate
Reply #6 - Nov 5th, 2005 at 9:29pm
 
I'm another who has responded using the BBC link you have so thoughtfully provided.

This is foremost a matter of public perception - I reckon that only one in ten people I meet from day to day are aware of the premium-rate nature of 087/084 numbers.  That's only 10% of the public who share our "perception".  Somehow, we must up that percentage.

The BBC is virtually the best mouthpiece we've got.  Let's use it for all we're worth.
Back to top
 

Sonny
 
IP Logged
 
mikeinnc
Full Member
***
Offline


Ofcom - quis custodiet
ipsos custodes?

Posts: 225
Perth Western Australia
Gender: male
Re: BBC article stating 0870 to be national rate
Reply #7 - Nov 5th, 2005 at 11:35pm
 
I replied, too. It is important that the point that these are Premium Rate numbers is hammered home at every opportunity. Until the perception of them as some sort of vaguely benign and useful number is destroyed, and the public at large made aware of the scam that is being foisted on them, it will continue to be an uphill battle.
Back to top
 
 
IP Logged
 
NonGeographicalMan
Ex Member


Re: BBC article stating 0870 to be national rate
Reply #8 - Nov 6th, 2005 at 12:56am
 
If you had tried to probe the 0870 issue with the BBC as much as I have you would come to realise they are unrepentant quite deliberate serial liars and abusers on the matter of 0870 and in fact in my opinion are the biggest and/or highest profile abusers of 0870 in the UK.

They have endless lines using 0870, including their main BBC Information that takes thousands of listener calls a day.  The staff in this call centre alway claim 0870 is the BT national rate if challenged.  I pushed one of these people very hard one day that surely he wasn't that stupid and that when he went home and picked up his own phone in Belfast he knew perfectly well that 0870 cost loads of money.  Under pressure he cracked and admitted of course he knew this but it was part of his training by Capita Call Ripoffs Inc to always tell callers who complained that 0870 was just the BT National Rate call. And of course thanks to the useless Ofcom they can actually claim it is BT National Rate as indeed it still is on the BT Standard Tariff paid by only Light User customers. Roll Eyes Angry

I have pursued the BBC very hard over the BBC Coast series which repeatedly rammed 0870 numbers to be called from mobile phones down viewers throats.  BBC Information at various levels made various trite responses about there being other ways to get the information from their website etc and that one didn't have to call the 0870 number on their coastal walks, even though in fact one would come across huge signs promoting the 0870 number several times during those walks.

Having exhausted all customer service channels on the 0870 issue at the BBC I am about to complain about the BBC Coast's program to the Governors Complaints Committee.  I will probably take up the more general issue of the BBC's overall use of 0870 at the same time.

http://www.bbc.co.uk/complaints/complaints_process.shtml#new

But anyhow since the ASA Stop the Call Confusion Guidance the official BBC position is to not quote a call price at all, since broadcast media are not covered by Stop the Call Confusion requiring cost to be quoted in adverts, but the BBC do now seem to have got a vague inkling that using the term National Rate is no longer publicly acceptable.  However the brain washed culture of lying about 0870 at the BBC is so deep and ingrained that its very hard indeed to get them out of the habit.  And what's the betting that if 0870 is changed to geographic rates the BBC will then move over to 0845> Shocked
Back to top
 
 
IP Logged
 
bbb_uk
Global Moderator
*****
Offline



Posts: 2,041
Re: BBC article stating 0870 to be national rate
Reply #9 - Nov 6th, 2005 at 2:17am
 
Quote:
...And what's the betting that if 0870 is changed to geographic rates the BBC will then move over to 0845> Shocked
I suspect they'll move to an 0844 costing 5ppm all the time.

That way they'll only lose a bit of revenue daytime but make up for it for any calls received during evening & weekend.
Back to top
 
 
IP Logged
 
barclay55
Newbie
*
Offline



Posts: 11
London
Gender: male
Re: BBC article stating 0870 to be national rate
Reply #10 - Nov 6th, 2005 at 6:01pm
 
I think a majority part of the BBC, its employees, its associates and their employees, are merely reflecting the fog that has been generated for years on this issue aimed at defrauding the general public. If your average Call Centre employee knows no better and is (deliberately?) not trained better then clearly their replies are going to be woolly or just plain wrong. Such employees are not encouraged to think for themselves. How would anyone know the difference between 'national', 'trunk', 'standard', 'universal', 'normal', 'general', and other similar words.

However if we must have a word to describe rates, 'premium' has struck a chord with people effectively, through premium rate sex lines, unsolicited reverse-charge text messages, scam switching internet diallers etc. Thatís why it has been encouraging of late to see London BBC TV local news describe 0870 as premium, and of course, we have the BBC Watchdog climbdown. We are not likely to get much better publicity on this issue than on BBC1 television at 7pm in the evening, although as a consumer programme they did miss a golden opportunity to expand their change of number into an item to explain why they were changing their contact number from an 0870 and exactly what difference it will mean. We will see what mention is made of this on the more specialised Money programme 'The Great Phone Call Con' this Friday 11th Nov BBC2 at 7pm, although the previews do suggest they are examining just the premium rate issues as defined above.

The other part of BBC and its associates DOES know exactly what they're doing and saying re 0870 numbers.
You're right I guess it does have to be mainly management. Now that we are beginning to hit home in some areas, we need to expose the management in the other areas for the hypocrites they are.

And as we hit home the number of other ways to describe 0870 rates is actually increasing:
to mix metaphors  - if the fog thins, generate more wool!
Back to top
 
 
IP Logged
 
farci
Full Member
***
Offline



Posts: 190
Glasgow
Gender: male
BBC Five Live - Success!
Reply #11 - Nov 7th, 2005 at 11:28am
 
Just listened (1120) to Five Live's traffic report. At the end we are urged to call the Traffic Hotline on '08700 100 500 - costing no more than 8p/min'. Grin

Pop the champagne or right hand vs left hand?
Back to top
 
 
IP Logged
 
NonGeographicalMan
Ex Member


Re: BBC Five Live - Success!
Reply #12 - Nov 7th, 2005 at 11:57am
 
Quote:
Just listened (1120) to Five Live's traffic report. At the end we are urged to call the Traffic Hotline on '08700 100 500 - costing no more than 8p/min'. Grin

Pop the champagne or right hand vs left hand?


Steady on the champagne there as they are still using an 0870 number. Wink Shocked

However the BBC's various program teams do seem to be slowly getting the message that they cannot go on using the term National Rate. †But unfortunately it seems to be erratic and some parts of the BBC are still continuing with the National Rate lie.
Back to top
« Last Edit: Nov 7th, 2005 at 11:58am by N/A »  
 
IP Logged
 
Sonny
Newbie
*
Offline



Posts: 22
Re: BBC article stating 0870 to be national rate
Reply #13 - Nov 7th, 2005 at 11:59am
 
As an earlier post pointed out, we don't usually carry our landline phones in the car.  My mobile operator is Orange (Virgin tariff), and their 0870 charge is 10p per minute, 24x7.

So I shall be sending another post in to the Bebe using the link previously provided.
Back to top
 

Sonny
 
IP Logged
 
NonGeographicalMan
Ex Member


Re: BBC article stating 0870 to be national rate
Reply #14 - Nov 7th, 2005 at 12:07pm
 
Quote:
As an earlier post pointed out, we don't usually carry our landline phones in the car. †My mobile operator is Orange (Virgin tariff), and their 0870 charge is 10p per minute, 24x7.

So I shall be sending another post in to the Bebe using the link previously provided.


The BBC are only trying to follow the ASA's Stop the Call Confusion guidance which only asks that the maximum call cost from a BT landline to 0870 be quoted.

Suggest you complain to Virgin about why they charge extra for 0870, although I would have to say that as mobile phone operators go being asked to pay 10p per minute for calling 0870 is cheap! Shocked

After all they aren't charging any more in the weekday daytime than the Post Office are for their landline service.
Back to top
 
 
IP Logged
 
Pages: 1 2 
Send Topic Print
(Moderators: Forum Admin, Dave, bbb_uk, CJT-80, DaveM)

Website and Content © 1999-2020 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2021. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge