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Sky Protect (formerly Sky Repair Plan) (Read 28,534 times)
Babygerle
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Sky Protect (formerly Sky Repair Plan)
Aug 25th, 2006 at 7:01pm
 


Hi,

Could anyone please, please help me with a phone number for SKY REPAIR PROTECTION PLAN, Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP.  Apparently they are known as Domestic & General Insurance.
NOT 0870 Number please.  I cannot dial from my phone and whilst waiting forever on the line with some stupid music for 30mins when I got through, my card expired.
Please help, Ta.
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« Last Edit: Feb 27th, 2012 at 3:41pm by Dave »  
 
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Heinz
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Re: DOMESTIC & GENERAL SKY REPAIR PLAN
Reply #1 - Aug 25th, 2006 at 8:13pm
 
Have you tried checking the database?

http://www.saynoto0870.com/search.php

There are 2 or 3 possibilities there.
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« Last Edit: Aug 25th, 2006 at 8:14pm by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Babygerle
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Re: DOMESTIC & GENERAL SKY REPAIR PLAN
Reply #2 - Aug 25th, 2006 at 8:50pm
 
OMG Heinz,

Thank you!!soooo!!!much!!!!!!  HA!  I bless the day I found this site, yesssssssssssssssss,
lol. Grin
Off to jump on more tables!!!, See you later, byeee
From a very happy bunny, hehe.
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Gsbrielle
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domestic and general insurance
Reply #3 - Aug 22nd, 2007 at 6:03pm
 
anybody know alternative number for domestic and general insurance 0870 8500916
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lompos
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Re: domestic and general insurance
Reply #4 - Aug 22nd, 2007 at 6:39pm
 
DOMESTIC & GENERAL GROUP PLC
17 LEICESTER HOUSE
LEICESTER STREET
BEDWORTH CV128JP

phone:  024 7664 3466
fax: 024 7664 3322
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Dave
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Re: domestic and general insurance
Reply #5 - Aug 22nd, 2007 at 6:52pm
 
Gsbrielle wrote on Aug 22nd, 2007 at 6:03pm:
anybody know alternative number for domestic and general insurance 0870 8500916

There are loads of entries in the database for Domestic & General.
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Kuddles
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Re: Domestic & General Services (Sky Repair Plan)
Reply #6 - Sep 25th, 2007 at 10:15am
 
Quote:
DOMESTIC & GENERAL GROUP PLC 
17 LEICESTER HOUSE 
LEICESTER STREET 
BEDWORTH CV128JP

phone:  024 7664 3466
fax: 024 7664 3322


Just a quick query for some reason I thought DomGen had a Leeds number or am I getting it mixed up with another company?  I haven't used the number above yet but will certainly give it a try though Thanks!
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Love & huggies&&&&From&&&&Kuddles&&xxxx
 
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lompos
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Re: Domestic & General Services (Sky Repair Plan)
Reply #7 - Sep 25th, 2007 at 11:19am
 
They are in Bedworth, Warwickshire. See http://www.domgen.com/contact-us/index.html

Customer Care Department
Domestic & General Insurance PLC
Leicester House
17 Leicester Street
Bedworth
Warwickshire CV12 8JP
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bigmatt
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Re: Sky Protect (formally Sky Repair Plan)
Reply #8 - Feb 5th, 2008 at 6:37pm
 
Hi, I'm new to the site, but I thought I'd let you know about a success I had tonight that prompted me to join. I had a letter from Domestic and General under the guise of their Sky Repair Plan, asking me to renew. I decided not to renew, which entails a phone call to them on an 0870 number. The number they list on the renewal reminder is 0870 2 41 02 93. I nearly phoned it, but remembered I had been sent a link to this site, so I thought I'd give it a go. On your listing of unconfirmed numbers, you have D & G listed with the number 0870 2 40 41 42., and the geographic alternative as 0208 946 7777. I phoned it half expecting to be told I had come through to a wrong number, but they answered after three rings and put me through to Customer Services without batting an eyelid. It would seem that 08702 40 41 42 and 41 01 93 link to the same place, and 0208 946 7777 serves as an alternative for both. A cynic might say they've changed their 0870 number recently to ensure they keep trapping people!
Anyway, just thought I'd say "well done" and let you know that the alternative number definitely works. Will definietly be using the site all the time from now on!
All the best,
Bigmatt
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« Last Edit: May 6th, 2009 at 7:41pm by Dave »  
 
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jgxenite
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Re: Sky Protect (formally Sky Repair Plan)
Reply #9 - Feb 6th, 2008 at 7:22am
 
Welcome to the site and thanks for your report. I've notified the site admins about your message and they should be able to update (and confirm!) the relevant entry in the database.
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« Last Edit: May 6th, 2009 at 7:40pm by Dave »  

I don't mind helping you with your request as long as you read the instructions!
 
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Dave
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Re: Sky Protect (formally Sky Repair Plan)
Reply #10 - Feb 6th, 2008 at 7:41am
 
jgxenite wrote on Feb 6th, 2008 at 7:22am:
Welcome to the site and thanks for your report. I've notified the site admins about your message and they should be able to update (and confirm!) the relevant entry in the database.

I have amended the entry to the verified listings.
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« Last Edit: May 6th, 2009 at 7:40pm by Dave »  
 
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calvin
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Re: Sky Protect (formally Sky Repair Plan)
Reply #11 - Feb 25th, 2009 at 3:34am
 
03:00 Wed 25th Feb. 01506 831002 still works. Unfortunately, Sky aren't the 'warranty' providers that my Mum signed up with, so they kindly offered a £65 visit or Domestic & General's helpline number (who apparently cover a lot of the 'warranty' schemes).
Imagine how pi**ed off I'd be now if I'd had to pay for an 0870 call, just to be told that! Now I have find out who SkyProtect are, or wait for her to find some paperwork. G00gle, here I come...

01506 677005 - None of these work
01506 677006 - None of these work
01506 677007 - None of these work
01506 677008 - None of these work
01506 677009 - None of these work
01506 831600 - None of these work
01506 831741 - None of these work

0207 9799500 - Still seems to be "off the hook".

NGMsGhost, how do you subscribe and unsubscribe? Surely you have to be a new customer for 12 months. And then if you unsubscribe, you have to pay to re-subscribe? Or is that only if you need equipment? I may join you on this, if only to provide minor irritation to the uncaring behemoth that is Murdoch. Sorry, I mean Sky.
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« Last Edit: May 6th, 2009 at 7:40pm by Dave »  
 
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calvin
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Re: Sky Protect (formally Sky Repair Plan)
Reply #12 - Feb 25th, 2009 at 3:54am
 
Sky Protect, despite the lady apparently not recognising it, is a Domestic & General scheme endorsed by and listed by Sky on the Sky website. Perhaps it was because she wanted to offer a £49.95 HD deal, saying that it was better than a £65 callout and would include at least 3 months warranty free of charge.

I can't see the Sky Protect number listed on this site (0844 481 0255), so I'll try their email option and see if it's better than Sky's. I'll see if I can log a 'no number listed' thread on this website too.

Goodnight all
dave
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« Last Edit: May 6th, 2009 at 7:40pm by Dave »  
 
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NGMsGhost
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Re: Sky Protect (formally Sky Repair Plan)
Reply #13 - Feb 25th, 2009 at 9:47am
 
calvin wrote on Feb 25th, 2009 at 3:34am:
03:00 Wed 25th Feb. 01506 831002 still works. Unfortunately, Sky aren't the 'warranty' providers that my Mum signed up with, so they kindly offered a £65 visit or Domestic & General's helpline number (who apparently cover a lot of the 'warranty' schemes).

Imagine how pi**ed off I'd be now if I'd had to pay for an 0870 call, just to be told that! Now I have find out who SkyProtect are, or wait for her to find some paperwork. G00gle, here I come...


If you visit www.skyprotect.com you will notice the familiar Sky corporate branding and the link at the bottom of this web page to Sky Corporate.  However it does also say "Sky Protect is provided and administered by Domestic & General Services Ltd, Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales. Company No: 1970780."  Note it is only administered by Domestic & General but that Sky seems to be very keen indeed to proclaim this as  being their repair service under their branding.

If you check the existing list of geographic alternate numbers on the saynoto0870.com website you will then find:-

Quote:
Sky Repair Plan (BSkyB)       0870 2404142             020 89467777             Provided by Domestic & General (D&G)
Also for: 0870 2410193


When I called 020 8946 7777 just now the numbered was answered by Domestic & General and when I asked the switchboard lady about Sky Protect she said she would transfer me to customer services.  Is this the number you were perhaps after? Wink

Quote:
NGMsGhost, how do you subscribe and unsubscribe? Surely you have to be a new customer for 12 months. And then if you unsubscribe, you have to pay to re-subscribe? Or is that only if you need equipment? I may join you on this, if only to provide minor irritation to the uncaring behemoth that is Murdoch. Sorry, I mean Sky.


It seems you are subject to the perpetual Murdoch brainwashing that you can only subscribe to Sky for a minimum of 12 months.  This is not so.  It is only a normal free equipment install Sky standard, Sky + or Sky HD setup that has a 12 month minimum contract.  But once you reach the end of the 12 months the equipment is yours and still continues to work for all the free channels including Sky Three, FIVER and Five USA (the only ones that still require the Sky viewing card to be in the slot for you to view them). After 11 months you can give one months notice to cancel and you can then come back to Sky at any time and a customer who is out of contract and who has their own Sky equipment and viewing card can then immediately give one month's notice (including on the day they resubscribe) to cancel your Sky viewing at any time.

You don't even need to be subscribed for 12 months as the one off flat payment of £73.40 Sky Pay Once Watch Forever (see www.freesatfromsky.co.uk) gives you a Sky dish and box install and viewing of four Sky Mixes for four months and you can then cancel at any time up the end of the four months.  You should then again be able to come back to Sky for as little as one month by giving 30 days notice at any time.  Their staff may well try to con you in to signing up for 12 months again (many Sky call centre tactics seem to be based on deliberate breaches of Trading Standards legislation) but it is not true.  Customers resubscribing with their own equipment only have to subscribe for a minimum of one month.

So it is possible as I have described to only subscribe to Sky now and again when you need to except that doing so always involves long and burdensome phone calls to subscribe and unsubscribe as they cussedly refuse to provide this facility throught their online account management portal despite escalating that issue more than once to CEO level. Shocked Angry Smiley Smiley Smiley
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« Last Edit: May 6th, 2009 at 7:39pm by Dave »  

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Dave
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Re: Sky Protect (formally Sky Repair Plan)
Reply #14 - Feb 25th, 2009 at 9:55pm
 
calvin wrote on Feb 25th, 2009 at 3:54am:
I can't see the Sky Protect number listed on this site (0844 481 0255), so I'll try their email option and see if it's better than Sky's. I'll see if I can log a 'no number listed' thread on this website too.

As I think you've already discovered, Sky Protect (or whatever it is called today) is provided by Domestic & General. I have amended the database entry NGMsGhost referred to. It is now titled "Sky Protect (BSkyB)" and includes the 0844 number you quoted.

All they have done is changed the name from "Sky Repair Plan" and, naturally, switched from 0870 to 0844 premium numbers in true $ky fashion.
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« Last Edit: May 6th, 2009 at 7:39pm by Dave »  
 
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