If you let us know the complete number, what organisation it belongs to, and the sort of call you are making, then it's possible that there are alternatives available.

However, unlike 08 numbers, in general 09 numbers are often used specifically to raise revenue to fund the service being provided, are widely recognised as high-cost numbers used as such, and are therefore recognised as being a valid use of these numbers.

There are plenty of numbers in the database for Acer - are they all unsuitable?

There is an unverified number in there for the software helpline, with an 0906 quoted that is one digit different to the one you gave.  Please let us know if that works, or if it doesn't..

Which site are you looking on to find the unverified number please?

We have sympathy with your position, but they are entitled to charge fees for services. Many of us feel that a premium rate number is not a fair or effective way to do it and the charge may not be good value for money. They may be able to call you back or communicate by email if you can persuade them not to charge you in this way.

If the product is faulty or does not match the specification under which it was sold you may have to take, or send, it back to wherever it was bought from. If you bought it from someone other than Acer, they may be able to help get you the advice you need. If it is purely a software problem, the software company may be able to help. (Apologies if you have already tried these routes.)

A quick look on the Acer website shows that the UK Service Department is open from 9.00 to 5.30 Monday to Friday. That may not help with your problem, but it could explain why the numbers "do not work" this evening. If you can, you may want to try them again on Monday morning.

Jennie wrote on Aug 8^th, 2009 at 7:28am:

Good luck. If he would be happy for his number to be published in the database as an alternative for Acer, I am sure that many fellow sufferers of the problems you are having would be grateful.

Jennie wrote on Aug 8^th, 2009 at 7:28am:

Is that not what all of us with PCs do?

If you need advice, you have to pay for it. If you take your computer to a shop for them to sort it out, they are not going to do it for free, so why should anybody at the end of the phone do it for free? If you go  to a solicitor for advice they aren't going to give it for nothing anymore than anyone else would in any other profession or trade. Nothing in this world is free Jennie, we all have to make a living.