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NHS 111 service (Read 32,964 times)
sherbert
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Re: NHS 111 service
Reply #15 - Mar 28th, 2013 at 6:43pm
 
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sherbert
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Re: NHS 111 service
Reply #16 - Apr 10th, 2013 at 1:14pm
 
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kasg
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Re: NHS 111 service
Reply #17 - Apr 10th, 2013 at 2:21pm
 
I'm not sure how helpful it is to report every apparent failure of the 111 service here, and there will doubtless be many reported in the papers - it isn't really a telecoms issue. In this case, I think most people are rather puzzled as to why he didn't use the 999 service earlier.
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SilentCallsVictim
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Re: NHS 111 service
Reply #18 - Apr 10th, 2013 at 4:15pm
 
kasg wrote on Apr 10th, 2013 at 2:21pm:
I'm not sure how helpful it is to report every apparent failure of the 111 service here, and there will doubtless be many reported in the papers - it isn't really a telecoms issue. In this case, I think most people are rather puzzled as to why he didn't use the 999 service earlier.

Hear Hear!

Had the initial call in question been made to NHS Direct on 0845 4647, rather than 111, then the caller would have had to call again to make contact with the GP out of hours service for the area. This could have been through a 084 number used by their GP or directly to the out of hours provider, some of whom use 084 numbers. It may be that subsequent calls to chase up would have been answered more promptly, although hanging on for an answer on 111, at no cost to the caller, may have been cheaper than hanging on for an answer on another number. (It was not the actual call cost which caused the caller to hang up and try again later during the day.)

This is a most unhappy story, but the issues raised are not directly related to the choice of telephone number for 111. There may be an indirect relationship

One fears that the most significant point may be the failure to rigidly enforce the principle that 111 is only for urgent, but non-emergency cases. The health information and advice telephone service offered by NHS Direct to cover non-urgent cases is being withdrawn. This information and advice is largely still available from other sources, but it is uneconomic to provide it in parallel with a telephone service intended for urgent cases, where calls need to be answered promptly. If, as may have happened in this case, the subsequent calls to 111 were not answered promptly because agents were dealing with non-urgent cases, then an argument could be made for setting a charge for calling 111. I would not support such an argument, but if the resources cannot be committed to 111 to ensure prompt access for urgent callers, then steps must be taken to stop 111 being used unnecessarily. One hopes that charging would be the last option to be considered!
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bigjohn
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Re: NHS 111 service
Reply #19 - Apr 27th, 2013 at 6:19am
 

NHS Direct has abandoned plans to down-band frontline staff because it needs to retain people to run its NHS 111 service

http://www.hsj.co.uk/news/commissioning/exclusive-nhs-direct-abandons-cost-cut-p...
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« Last Edit: Apr 27th, 2013 at 6:21am by bigjohn »  

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CJT-80
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Re: NHS 111 service - to be launched in Scotland
Reply #20 - Jan 4th, 2014 at 9:13pm
 
I couldn't find anywhere else to put this.. so here it is..

From April 2014 NHS 24's number will be replaced with NHS 111.. More info here: http://www.scotland.gov.uk/News/Releases/2013/01/111-number23012013

Smiley

edit: must learn to spell check!  Roll Eyes
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« Last Edit: Mar 12th, 2015 at 7:57pm by CJT-80 »  

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Ian G
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Re: NHS 111 service
Reply #21 - Feb 19th, 2014 at 12:22pm
 
Usage of 0845 46 47 in England by NHS Direct has now ended.

Usage of 0845 46 47 continues only in Wales.
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SilentCallsVictim
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Re: NHS 111 service
Reply #22 - Feb 19th, 2014 at 1:38pm
 
For the sake of clarity, the Health Information and Advice Service provided by NHS Direct on 0845 4647 has been withdrawn in England. (This should have happened on 1 April 2013, but it had to be extended.) A new, locally-based service on 111 has been introduced to address only URGENT, but non-emergency, requirements. The "NHS Direct" service continues in Wales.

NHS 24, the Scottish equivalent of the former NHS Direct Service, is changing its telephone number from 0845 4 24 24 24 to 111.

"NHS Direct" is not only the name of the telephone service, but also of a special NHS Trust, set up to run both the telephone service (in England and, separately, in Wales) and also a on-line information service. This Trust was largely responsible for creating the confusion around 111, as it tendered for 111 contracts and tried to pretend that the same services could be provided at the lesser budget which was assigned. It subsequently had to withdraw from 111 contracts.

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Laura Anthony
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Re: NHS 111 service
Reply #23 - Mar 5th, 2015 at 12:56pm
 
I called the New NHS Service 111 and needed a ambulance spoke to the doctor on the phone. His words were we only get ambulance coming to your house address.
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SilentCallsVictim
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Re: NHS 111 service
Reply #24 - Mar 5th, 2015 at 1:18pm
 
Laura Anthony wrote on Mar 5th, 2015 at 12:56pm:
I called the New NHS Service 111 and needed a ambulance spoke to the doctor on the phone. His words were we only get ambulance coming to your house address.

The 111 service is NOT FOR EMERGENCIES. All emergencies (e.g. emergency ambulances) are handled by the 999 service.

111 should be able to connect you to the emergency service, or contact it themselves - if they recognise that this is what is required.

There may be a problem in getting across the message that 111 is for URGENT, but NON-EMERGENCY access to the NHS by telephone. Non-urgent enquiries should be made to the GP or any relevant specialist service.

If this was a request for "patient transport" (sometimes referred to as an "ambulance", but different to the emergency situation in which the term is normally understood), then there was obviously a misunderstanding. 111 should have been able to redirect the call to the appropriate patient transport provider.


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CJT-80
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Re: NHS 111 service
Reply #25 - Mar 12th, 2015 at 7:59pm
 
Laura Anthony wrote on Mar 5th, 2015 at 12:56pm:
I called the New NHS Service 111 and needed a ambulance spoke to the doctor on the phone. His words were we only get ambulance coming to your house address.


It maybe worth reading this info on NHS 111: http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pag...
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tony8
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Re: NHS 111 service
Reply #26 - Aug 24th, 2015 at 6:52pm
 
It will be interesting to see how this pans out
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« Last Edit: Aug 24th, 2015 at 6:52pm by tony8 »  
 
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