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HMRC Alternative - Please remove. (Read 28,455 times)
HMRC
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HMRC Alternative - Please remove.
Nov 3rd, 2010 at 9:15am
 
An alternative number for the HMRC Contact Centre 0845 3000 627 has been given on this site as 02920 326 ***. This is the number for cancelling appointments with the Cardiff Enquiry Centre only. Our appointments coordinator has no taxes training and does not have access to a switchboard. Since last week we’ve been getting 40-50 inappropriate calls a day, all of which have been traced back to this site. This is causing a great deal of frustration for the callers as we cannot assist them and have to ask them to call back on the 0845 number. We are now in a situation where genuine Enquiry Centre customers are complaining they are having trouble getting through to us. Having this number posted on the site is more of a hindrance to the public than help.

If any of the moderators have access to the database would you please remove the number and allow our appointments coordinator to do her job rather than field disruptive calls all day.

-------

EDIT: Thank you for removing the number.
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« Last Edit: Nov 3rd, 2010 at 9:56am by HMRC »  
 
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SilentCallsVictim
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Re: HMRC Alternative - Please remove.
Reply #1 - Nov 3rd, 2010 at 10:00am
 
I see that the unsuitable alternative number has now been removed - well done to the Moderator.

Black marks to the site users who failed to report that an unverified alternative was unsuitable and to the user who proposed an unsuitable alternative in the first place.

One hopes that HMRC will recognise the amount of annoyance caused to all those who do not make calls through BT who are incurring a premium charge, as all callers subsidise the cost of HMRC answering queries (in this case about its own errors). The way in which they express their annoyance is undesireable and fruitless, but one must acknowledge that they have a genuine grievance.

The 0345 alternative for every HMRC 0845 number could readily be brought into use to end this unacceptable practice of charging for complaining and enquiring. 0345 3000 627 would be the alternative in this case. I am sure that this site would contribute greatly to publicity of such a facility, which would not necessarily demand expensive changes to all publicity of telephone numbers. A simple statement, repeated widely, that one may dial 0345 in place of 0845 would do the job for the time being.

In the present financial climate, such pragmatic approaches are exactly what is required. There is no money for a major re-numbering exercise, but the principle of fairness must be applied. The present favouritism towards those who benefit from the uniquely regulated call charges that BT must offer for calls to 084 numbers must be removed. The excessive additional costs (e.g. an additional 40p per minute) imposed on those who have no landline must be removed at a time when all budgets are under pressure.

With the 0845 numbers retained and the 0345 alternative providing access to exactly the same service, BT callers could continue to benefit from low rates without this being at the expense of others.
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Dave
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Re: HMRC Alternative - Please remove.
Reply #2 - Nov 3rd, 2010 at 10:23am
 
I have removed the entry in question. It is not the intention of this website to case a nuisance and waste peoples' time and this manner and I certainly do not put copious amounts of my time in to be repaid in this way.

It is sadly apparent that there are people who visit the site to alternative look-up numbers but do not bring to our attention any they find which require attention. By failing to report such numbers, they have:

1. no care for the people receiving the calls who are unable to deal with enquiries (for cases where a number is still in service and answered);
2. no care for other site users who will follow in their footsteps and try the same number, thereby wasting others' time; and
3. have no courtesy to people like myself who put in many hours to create what is a free service.

In short, they choose to take out of the website but not put anything in where required.


I really hope that the site administration will carry out desparately needed improvement work. I have suggested many times that it must be clearer on how to provide feedback to us who run it. I always suggest people post such messages on the forum as I will see them and act on them quickly. This also has the advantage that they are on record in public.
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HMRC
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Re: HMRC Alternative - Please remove.
Reply #3 - Nov 3rd, 2010 at 11:38am
 
For those of you who are near an Enquiry Centre (a list of which can be found here: http://www.hmrc.gov.uk/enq/main.htm) you can call in and use our phones free of charge to call our different departments. You can also save time as well as money because we use speed dials for our most popular departments, such as the HMRC Contact Centre, Tax Credit Office and Child Benefit Office.
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« Last Edit: Nov 3rd, 2010 at 11:40am by HMRC »  
 
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Dave
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Re: HMRC Alternative - Please remove.
Reply #4 - Nov 3rd, 2010 at 1:43pm
 
I echo SilentCallsVictim's comment about HMRC switching on its respective 0345 numbers. I previously made the call: HMRC, switch on your 0345 numbers!

If this were to be done, then we could list alternatives for the 0845 numbers which are answered in exactly the same way. Any other alternatives, such as those provided for callers from overseas, could then be removed from our listings.


HMRC wrote on Nov 3rd, 2010 at 11:38am:
For those of you who are near an Enquiry Centre (a list of which can be found here: http://www.hmrc.gov.uk/enq/main.htm) you can call in and use our phones free of charge to call our different departments. You can also save time as well as money because we use speed dials for our most popular departments, such as the HMRC Contact Centre, Tax Credit Office and Child Benefit Office.

I have added an entry to the database which mentions Enquiry Centres and the link provided by HMRC, so thanks for that.
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mc661
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Re: HMRC Alternative - Please remove.
Reply #5 - Nov 3rd, 2010 at 7:56pm
 
That is if you can find one that is open, or that has not been closed down yet.
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derrick
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Re: HMRC Alternative - Please remove.
Reply #6 - Nov 4th, 2010 at 10:21am
 
HMRC wrote on Nov 3rd, 2010 at 11:38am:
For those of you who are near an Enquiry Centre (a list of which can be found here: http://www.hmrc.gov.uk/enq/main.htm) you can call in and use our phones free of charge to call our different departments. You can also save time as well as money because we use speed dials for our most popular departments, such as the HMRC Contact Centre, Tax Credit Office and Child Benefit Office.



And for those of us that are not near an Enquiry Centre?,which will be most!

Then there will be the expense of getting there!

Invoke the 0345 number that is sitting and waiting to be implemented, problem gone!!
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DavyB
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Re: HMRC Alternative - Please remove.
Reply #7 - Nov 6th, 2010 at 3:28pm
 
derrick wrote on Nov 4th, 2010 at 10:21am:
HMRC wrote on Nov 3rd, 2010 at 11:38am:
For those of you who are near an Enquiry Centre (a list of which can be found here: http://www.hmrc.gov.uk/enq/main.htm) you can call in and use our phones free of charge to call our different departments. You can also save time as well as money because we use speed dials for our most popular departments, such as the HMRC Contact Centre, Tax Credit Office and Child Benefit Office.


And for those of us that are not near an Enquiry Centre?,which will be most!

Then there will be the expense of getting there!

Invoke the 0345 number that is sitting and waiting to be implemented, problem gone!!


ALWAYS LOOK FOR THE "If you're calling from abroad please telephone: +44 135 535 9022"

If you drill down through their website beyond http://www.hmrc.gov.uk/enq/main.htm which is a poor link  Cry  
you get to somewhere else i.e put in a location e.g. your POSTTOWN you get a map with the nearest enquiry offices(5)
on the left is a link "find a specialist office" http://www.hmrc.gov.uk/menus/officesmenu.htm a much more useful link  Wink
you then get to their contact us page http://search2.hmrc.gov.uk/kbroker/hmrc/contactus/start.jsp an even more useful link  Shocked
the "find your tax office" link http://search2.hmrc.gov.uk/kbroker/hmrc/locator/locator.jsp?type=1
- the type=1 clause means individual (0=corporate 2=employers)
entering location info here will get you to http://www.hmrc.gov.uk/enq/index.htm

Drilling around the HMRC site is a pain/funny when I use my local POSTTOWN and I always get presented with between 4 and 7 alternative villages (with populations in the low hundreds) when my POSTTOWN and 1 of the two National HMRC (ex-IR) collection computer centres i.e. Accounts Offices have the SAME PostTown (population in the tens-of-thousands) and the physical distance is less than that to the local telephone exchange  Roll Eyes
- mind you the local city is worse with 9 to 13 alternatives

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NGMsGhost
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Re: HMRC Alternative - Please remove.
Reply #8 - Dec 15th, 2010 at 7:20pm
 
HMRC you do not reveal your precise position with the said organisation but from the content of your post I would tend to believe that you are not that senior but merely a middle manager in a call centre.

With that being so and you clearly not being part of the villainous senior management structure at HMRC (most notoriously led by Leslie Strathie who perpetrated the same despicable 0845 phone numbers scam on the public when she was in charge at DWP) can you please comment on what the ordinary front line staff are told about HMRC's continued justification for using ripoff 0845 numbers that are almost never included in mobile phone bundled minutes, are charged at a premium of 1900% per minute compared to 03 numbers from BT Payphones and also excluded from low cost 5p per call tariffs for 01/02/03 numbers from landlines such as that offered by www.18185.co.uk

HMRC continues to insult the public by telling them that "tax doesn't have to be taxing" but self evidently HMRC is lieing because it repeatedly attempts to covertly tax the public whenever they need to phone it by using 0845 numbers from which it receives substantial hidden benefits in kind from its telco such as reduced cost outgoing calls or free of charge telephone switchboard equipment maintenance. Angry
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