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Hot Topic (More than 10 Replies) Samsung Customer Services (Read 36,858 times)
Phil T
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Samsung Customer Services
Mar 29th, 2012 at 2:48pm
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Do you have an alternative number please for Samsung Customer Services UK - currently it is 0904 2561162. Thanks.
  
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sherbert
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Re: Samsung Customer Services
Reply #1 - Mar 29th, 2012 at 3:12pm
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Welcome to the forum Smiley

Have a look here

http://www.samsung.com/uk/info/contactus.html#footContactUs2


Click on the second one 'Call Product & Customer Support'

Is that any good?
  
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a very nice man
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Re: Samsung Customer Services
Reply #2 - Apr 21st, 2012 at 4:39pm
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or prefer not to use 0330 SAMSUNG, you can call +44 (0)1932 454358
  
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CJT-80
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Re: Samsung Customer Services
Reply #3 - Apr 22nd, 2012 at 12:22pm
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Phil T wrote on Mar 29th, 2012 at 2:48pm:
Do you have an alternative number please for Samsung Customer Services UK - currently it is 0904 2561162. Thanks.



Hello PhilT where exactly did you get that number from?

  
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a very nice man
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Re: Samsung Customer Services
Reply #4 - Apr 22nd, 2012 at 12:39pm
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It seems to have come from here
http://www.contact-helpline.info/samsung.html

You ring at £1.53 per min and get a recorded message that gives you the real number.
Basically an expensive directory inquiry service

"Calls cost £1.53 per call plus network extras
Dialling the above number will read out a recorded message that will provide you with the telephone number to contact the above service. Users must be eighteen years plus. Please have a pen and paper to hand. You will not be connected directly to a telephone advisor. "
  
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CJT-80
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Re: Samsung Customer Services
Reply #5 - Apr 22nd, 2012 at 12:47pm
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What an absolute con!

Surely if anyone can search for that they could of searched for Samsung's site directly! 

  
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a very nice man
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Re: Samsung Customer Services
Reply #6 - Apr 22nd, 2012 at 1:20pm
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Try Googling Samsung customer service
This is the first one to come up
samsung.contactnumberuk.com

25th hit http://findphonenumbers.co.uk/c/42/samsung-phone-number.html

and more after.

Simple scam.
Buy a block of premium numbers and forward them to popular landlines, then heavily advertise. Reap profits.
  
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Re: Samsung Customer Services
Reply #7 - Apr 22nd, 2012 at 1:23pm
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At least this company is honest and upfront about their service.
http://www.findphonenumbers.co.uk/about-us.php
  
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CJT-80
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Re: Samsung Customer Services
Reply #8 - Apr 22nd, 2012 at 3:06pm
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a very nice man wrote on Apr 22nd, 2012 at 1:20pm:
Try Googling Samsung customer service
This is the first one to come up
samsung.contactnumberuk.com

25th hit http://findphonenumbers.co.uk/c/42/samsung-phone-number.html

and more after.

Simple scam.
Buy a block of premium numbers and forward them to popular landlines, then heavily advertise. Reap profits.


4th Entry down is Samsung's Official Site.. so it's not that hard to find in fairness. 

A little bit of Searching 
« Last Edit: Apr 22nd, 2012 at 3:07pm by CJT-80 »  
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catj
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Re: Samsung Customer Services
Reply #9 - Apr 23rd, 2012 at 10:27am
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Quote:
Quote from website
or prefer not to use 0330  SAMSUNG, you can call +44  1932  454358

But why do they say that?

Both of those numbers are charged at exactly the same rate.
  
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CJT-80
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Re: Samsung Customer Services
Reply #10 - Apr 24th, 2012 at 4:33pm
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catj wrote on Apr 23rd, 2012 at 10:27am:
Quote:
Quote from website
or prefer not to use 0330  SAMSUNG, you can call +44  1932  454358

But why do they say that?

Both of those numbers are charged at exactly the same rate.


Indeed... perhaps they are being cautious, as the 03 range is still not understood by all.. including companies or organisations who have 03 numbers. 

Sad
  
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Re: Samsung Customer Services
Reply #11 - Jul 30th, 2012 at 2:05pm
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catj wrote on Apr 23rd, 2012 at 10:27am:
Both of those numbers are charged at exactly the same rate.

Today I received an email from Samsung support which included. " You can contact our Mobile Support Team on 0330 726 7864 option 3, then 2. ...
Calls to 0330 numbers cost no more than 5 pence per minute + set-up fee for BT residential customers;.".  My call had over 2.5 mins of 'talk' before I was connected to support. 

Yet the Ofcom guide 'Prices correct as at 18/07/2012' says "How much do [03] calls cost? Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged between 2p and 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles are included in free call packages.".

I'll check my BT 'anytime' bill in 48 hrs. Wink
  
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Re: Samsung Customer Services
Reply #12 - Jul 30th, 2012 at 5:19pm
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Seejuu wrote on Jul 30th, 2012 at 2:05pm:
Yet the Ofcom guide 'Prices correct as at 18/07/2012' says "How much do [03] calls cost? Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged between 2p and 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles are included in free call packages.".

I'll check my BT 'anytime' bill in 48 hrs. Wink

Hello and welcome to SayNoTo0870.com.

The information from Ofcom is correct. All 03 numbers are charged at no more than geographic rate from all phone services (landline, mobile and payphone). They are also included in bundles or packages on the same terms.
  
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