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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › 0871 Users Seem Reluctant to change

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0871 Users Seem Reluctant to change (Read 30,503 times)

speedy

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Posts: 148
Dartford
Gender: female

Re: 0871 Users Seem Reluctant to change
Reply #15 - Jul 19^th, 2014 at 10:13pm

What evidence do you need to claim 0871 overcharge back, when I said I would be claiming the 3 calls made on and since Fri.13th June while at the time asking for a geographic or 03 number and not given, the 3 calls totaling £4.95p when I eventually got a call from a Supervisor after 7 months of asking and was told that 03 number would be on an Order Invoice only and to claim they would have to see phone bill.

How should I give this Bill evidence hardcopy for the last 3 calls, print out itemised page and black marker the rest of calls on the page.

I want to get it right for these 3 calls and will have to put up with the loss of £9.75 of calls since December to sort their order mess out.

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speedy

Full Member

Offline

Posts: 148
Dartford
Gender: female

Re: 0871 Users Seem Reluctant to change
Reply #16 - Jul 29^th, 2014 at 2:14pm

Have sorted my question end of above post.

Another question regarding 0871 Sales numbers, many Mail Order and Online Retail, most like Afibel and Darmatex open an Account for you to pay monthly, if you bought an Item could you legitimately phone the 03 number (usually hidden in T & C as in these cases) to make your monthly payments.

Surely the clue is in the title 'Customer Service' but most of this catagory of Retail hide the 03 number in their Complaints Section. If they tell you to use the 0871 Front Number for Payments they have locked you into making at least 20 monthly calls to their 0871 Numbers, a hefty amount added to their Accnt Service charge (Interest) another nice little earner for them on the quiet. Angry

Has anyone any detailed knowledge on how a Customer would stand in this scenario ? Just out of interest and more ammunition in my and anyone else's problems with Mail Order Retailers.

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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat

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