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  SAYNOTO0870.COM › Main Forum › Government and Public Sector › Surrey Trading Standards & Checkatrade 0845
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Normal Topic Surrey Trading Standards & Checkatrade 0845 (Read 16,097 times)
bigjohn
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Surrey Trading Standards & Checkatrade 0845
Jul 12th, 2015 at 11:59am
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No access charge etc being given for the 0845 number used by them,

and surely Trading Standards should know better and not be involved in the use of a 0845 number.


http://new.surreycc.gov.uk/business-and-consumers/approved-traders-scheme/checka...

« Last Edit: Jul 12th, 2015 at 12:07pm by bigjohn »  
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CJT-80
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Re: Surrey Trading Standards & Checkatrade 0845
Reply #1 - Jul 13th, 2015 at 9:57am
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Better still perhaps they can be encouraged to get the up to date phone number for Checkatrade?

As they now seem to use an 03 number.. http://www.checkatrade.com/Contact/
  
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CJT-80
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Re: Surrey Trading Standards & Checkatrade 0845
Reply #2 - Jul 14th, 2015 at 10:13am
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I have e-mail Surrey CC to advise them of the change. 

Smiley
  
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Re: Surrey Trading Standards & Checkatrade 0845
Reply #3 - Jul 15th, 2015 at 5:01pm
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It's amazing what a little bit of feedback can do... Surrey Trading Standards - CheckaTrade

Seems they have now updated the number for CheckaTrade.com  Smiley
  
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Heinz
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Re: Surrey Trading Standards
Reply #4 - Jul 20th, 2015 at 10:36am
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It appears they are a little confused themselves though!

Quote:
Call charges

Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of a call to an 0345 number will depend on the network. Please check with your provider. BT customers may be able to call 0345 numbers for free.

Or did they just forget to delete that wording when they changed the 8's for 3's in that paragraph?
  
After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Heinz
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Re: Surrey Trading Standards & Checkatrade 0845
Reply #5 - Jul 29th, 2015 at 8:45am
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Oh well, I tried - but they appear not to understand the simple suggestion that they delete the last 2 sentences of that paragraph!
« Last Edit: Jul 29th, 2015 at 8:46am by Heinz »  
After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Re: Surrey Trading Standards & Checkatrade 0845
Reply #6 - Jul 29th, 2015 at 10:06am
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I hadn't even noticed it, 

I previously e-mailed them and got a reply back, I will e-mail them again myself and point out the error.  Perhaps a two pronged approach may kick them into touch 

Shocked
  
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bigjohn
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Re: Surrey Trading Standards & Checkatrade 0845
Reply #7 - Aug 2nd, 2015 at 5:18pm
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The problem does not seem to be confined to Surrey CC

See: http://www.suffolk.gov.uk/community-and-safety/trading-standards-for-consumers/w...

http://www.suffolk.police.uk/safetyadvice/homesecurity/roguetraders.aspx

You would have thought checkatrade would have told them.
« Last Edit: Aug 2nd, 2015 at 5:20pm by bigjohn »  
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