Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Page Index Toggle Pages: 1
Send Topic Print
Lincolnshire Police Using 0871 !! (Read 3,961 times)
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
Lincolnshire Police Using 0871 !!
Jul 19th, 2015 at 5:12am
 
I was surprised to see Lincolnshire Police using a 0871 number for people to find out more information about incidents.

From what i can see they dont seem to ever have mentioned the cost of calling it .Let alone observing the new guidelines and saying a stonking 13p a minute service charge applies plus  suppliers access charge.
http://www.lincs.police.uk/News-Centre/News-Releases-2015/Man-Assaulted-in-Linco...


Also as a Public Body they appear to breach Govt Guidelines.
https://www.gov.uk/government/publications/hmg-guidance-for-customer-service-lin...

Back to top
« Last Edit: Jul 19th, 2015 at 5:29am by bigjohn »  

BJ.
 
IP Logged
 
SilentCallsVictim
Supreme Member
*****
Offline


aka NHS.Patient, DH_fairtelecoms

Posts: 2,486
Re: Lincolnshire Police Using 0871 !!
Reply #1 - Jul 19th, 2015 at 9:25am
 
bigjohn wrote on Jul 19th, 2015 at 5:12am:
I was surprised to see Lincolnshire Police using a 0871 number for people to find out more information about incidents.

From what i can see they dont seem to ever have mentioned the cost of calling it .Let alone observing the new guidelines and saying a stonking 13p a minute service charge applies plus  suppliers access charge.

Also as a Public Body they appear to breach Govt Guidelines.

From my reading of the news release, and further research, it seems that this "Voicebank" facility is used by many public bodies to provide journalists with access to updates on news releases.

If, as may be the case, use of a 0871 number means that the service is paid for only by those who use it, rather than being a cost to the Council Tax-payer, it could be well argued that this is a perfectly fair way of providing news media with this facility.

In principle, services to business users are not covered by the provisions of the "Clear Call Rates for Everyone" regulations, because telcos are not required to bill business lines using the "unbundled tariff" - although it seems that many have chosen to do so. Even if the Phonepay Plus code does not apply, one would however think it good practice for the level of the Service Charge to be declared.

The Cabinet Office Guidance is only mandatory for central government departments and it does include provision for the possibility of use of Premium Rate (and 084) numbers in cases where a charge on the caller can be justified.

The news release advises that 101 is the number for public non-emergency calls to Lincolnshire Police. Unfortunately the "Calling the Police" page of its website fails to give the alternative number (01522 532222) for those who can call this more cheaply, and would rather avoid paying the standard charge of 15p per call.


Whilst two useful pieces of information are not provided where they should be, I do not think it unfair that Lincolnshire Police has perhaps taken advantage of a convenient opportunity for an additional service to journalists to be funded only by those who use it.

If anyone can find a case where this number is given in the context of information to the public (as opposed to information for distribution through the media) then I will be happy to think again.
Back to top
 
WWW  
IP Logged
 
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
Re: Lincolnshire Police Using 0871 !!
Reply #2 - Jul 19th, 2015 at 10:05am
 
As you are aware people use google to search for info.

EG Mr Joe Public heres about a stabbing in Boston Lincs . He wants to find out more. He googles stabbing , Boston, Lincs.

This is one of the links that comes up. He reads it because its straight from the horses mouth as it were.

http://www.lincs.police.uk/News-Centre/News-Releases-2015/Man-Stabbed-in-Boston....

Nowhere does it say the 0871 number is only for media use. He calls the number.
Back to top
« Last Edit: Jul 19th, 2015 at 10:13am by bigjohn »  

BJ.
 
IP Logged
 
SilentCallsVictim
Supreme Member
*****
Offline


aka NHS.Patient, DH_fairtelecoms

Posts: 2,486
Re: Lincolnshire Police Using 0871 !!
Reply #3 - Jul 19th, 2015 at 10:56am
 
bigjohn wrote on Jul 19th, 2015 at 10:05am:
As you are aware people use google to search for info.

Nowhere does it say the 0871 number is only for media use. He calls the number.

Fair point.

If someone is inclined to use the full content of a published news release as if it were intended as public information, then it is perhaps difficult to say who is at fault - that person?, the publisher?, Google?

It is common for news releases to separate out the content of the release itself, by giving further information under the heading "Notes for Editors". Perhaps that approach could be commended to Lincolnshire Police, if there is a serious danger of misunderstanding.
Back to top
 
WWW  
IP Logged
 
Page Index Toggle Pages: 1
Send Topic Print
(Moderators: Forum Admin, Dave, bbb_uk, CJT-80, DaveM)

Website and Content © 1999-2019 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2019. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge