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Wolverhampton City Council. 0870 (Read 3,923 times)
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Wolverhampton City Council. 0870
Oct 3rd, 2015 at 8:24pm
Council own and run The Wolves Civic Halls.

See : http://www.wolvescivic.co.uk/

Box Office uses a 0870 number and has done for a very long time never changed it.

Does not comply with recent regulations ,as no† mention of† the 0870 service charge etc  whatsoever....


Does mention a geographical number for enquiries.

But does not show a number for after sale ticket enquiries so could be in breach of Consumer Contracts Regulations.

As it belongs to a Public Sector authority. Should it be using 0870 anyway ?

Not as if they haven't had enough time now to sort these things out.
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« Last Edit: Oct 3rd, 2015 at 8:47pm by bigjohn »  

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Re: Wolverhampton City Council. 0870
Reply #1 - Oct 3rd, 2015 at 10:18pm

They are not exempt from Regulation 41 of the Consumer Contracts Regulations. Any post-sales helpline should begin 01, 02, 03 or 080.

This isn't exactly a 'public service', so the Cabinet Office guidance may not directly apply.

Any 084, 087 or 09 number that remains in use must be accompanied by a declaration of the applicable Service Charge, everywhere the number is advertised.

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« Last Edit: Oct 3rd, 2015 at 10:45pm by Ian01 »  
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