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Enraged West Ham fans petition against 0871 number (Read 15,087 times)
Ian01
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Enraged West Ham fans petition against 0871 number
Oct 12th, 2016 at 11:00am
 

After many years of paying extortionate call charges when booking tickets, enraged West Ham fans have started a petition to get rid of the ticket office premium rate 0871 number.

West Ham FC
- http://www.whufc.com/Footer/Pages/Contact-Us

2014
- https://www.westhamtillidie.com/posts/2014/10/01/the-farce-that-is-the-west-ham-...

2015
- http://www.claretandhugh.info/the-hidden-west-ham-tax/

2016
- https://keefydblog.wordpress.com/2016/01/08/0871-west-ham/
- http://www.claretandhugh.info/west-hams-ticket-provider-due-to-be-replaced/
- http://www.claretandhugh.info/time-to-end-the-ticket-office-premium-call-rip-off...
- http://whu365.blogspot.co.uk/2016/03/premium-rate-number-adds-up.html
- http://kumb.com/forum/viewtopic.php?f=2&t=163127
- http://www.claretandhugh.info/hammers-face-os-ticket-challenges/

Current
- http://www.claretandhugh.info/fans-meeting-with-club-read-all-about-it/
- http://www.whufc.com/News/Articles/2016/October/6-October/Hammers-host-Supporter...
- https://az834416.vo.msecnd.net/cmsstorage/whu/media/whu2/new%20stadium/new%20sta...
- http://kumb.com/story.php?id=130382
- https://az834416.vo.msecnd.net/cmsstorage/whu/media/whu2/pdfs/01-minutes-support...
- https://www.westhamtillidie.com/posts/2016/10/07/hammers-supporters-meeting (search for 0844)
- http://www.upthehammers.co.uk/archives/71151

Petition
- http://www.claretandhugh.info/candh-campaign-to-end-premium-line-rip-off/
- http://www.thepetitionsite.com/809/708/558/say-no-to-0871-ticket-office-number/
- http://www.claretandhugh.info/premium-line-ticket-line-rip-off-fans-horror-stori...

There are some real horror stories in that final link!

Other clubs may face similar protests in the coming weeks and months.
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« Last Edit: Oct 13th, 2016 at 4:07pm by Ian01 »  
 
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #1 - Oct 15th, 2016 at 10:21am
 

It seems that West Ham's proposed solution is to replace the premium rate 0871 number with a premium rate 0844 or 0845 number.
https://www.westhamtillidie.com/posts/2016/10/14/call-to-dump-the-68p-per-minute...

This would make the calls 6p per minute cheaper on every landline and mobile but does not address the real issue. Moving to an 03 number would change the calls to be inclusive on landlines and mobiles else charged at no more than the rate charged for calling an 01 or 02 number.

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« Last Edit: Oct 15th, 2016 at 10:21am by Ian01 »  
 
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Heinz
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Re: Enraged West Ham fans petition against 0871 number
Reply #2 - Oct 18th, 2016 at 2:36pm
 
Probably just an indication of what WHU really thinks of its fans - they're just cash cows.

Personally, I don't find that a surprise - soccer is no longer a sport, it's big business and big business = money money money (players' salaries and transfer fees show that).
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #3 - Oct 19th, 2016 at 2:21pm
 

Pressure continues to be applied and the petition now has close to a thousand signatories:
http://www.claretandhugh.info/sign-here-help-end-ticket-line-rip-off-nightmare/

While using an 087 number for sales lines is legal, it is crazy that people buying tickets by telephone incur an extra £50 or more on their telephone bill as they do.
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« Last Edit: Oct 19th, 2016 at 2:29pm by Ian01 »  
 
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CJT-80
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Re: Enraged West Ham fans petition against 0871 number
Reply #4 - Oct 22nd, 2016 at 12:14pm
 
It would appear they even discriminate against accessibility users as well:

Accessibility

Email: accessibility@westhamunited.co.uk
Tel: +44 (0) 845 174 0174
(Calls cost 7p per minute plus your phone provider's access charge)

Read more at http://www.whufc.com/Footer/Pages/Contact-Us#mOksL5jCChA1dMoK.99

**The above URL was included as part of the information I copied from the WHUFC website **
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #5 - Oct 24th, 2016 at 2:36pm
 

The petition reached 1600 and was submitted to West Ham.

A few days later...
http://www.upthehammers.co.uk/archives/71490
http://www.claretandhugh.info/victory-west-ham-to-ditch-premium-rate-numbers/

Time for Burnley, Crystal Palace and Sunderland fans to get on the case...
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Re: Enraged West Ham fans petition against 0871 number
Reply #6 - Oct 25th, 2016 at 9:33am
 
Excellent news!

Clearly the voice of the fans was loud enough for WHUFC to take notice.

With regards to Burnley they can't even get the call charge info right:
Ticket Hotline: 0871 221 1914
NB: Calls to 0871 numbers cost 10p per minute from a BT landline, but will vary depending
on your phone company or if using a mobile phone

Read more at http://www.burnleyfootballclub.com/club/contact_the_club/index.aspx#0j8Z7j83FHE8...

** PS the above URL was auto included from the link copied from Burnley FC's website **
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #7 - Nov 7th, 2016 at 4:56pm
 

That issue is now moot.

Seeing which way the wind is blowing, Burnley are dumping their 0871 number...

http://www.burnleyfootballclub.com/news/article/2016-17/burnley-fc-phone-number-...

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CJT-80
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Re: Enraged West Ham fans petition against 0871 number
Reply #8 - Nov 7th, 2016 at 8:05pm
 
Ian01 wrote on Nov 7th, 2016 at 4:56pm:
That issue is now moot.

Seeing which way the wind is blowing, Burnley are dumping their 0871 number...

http://www.burnleyfootballclub.com/news/article/2016-17/burnley-fc-phone-number-...



Excellent, lets hope they get it sorted soon Smiley
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Heinz
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Re: Enraged West Ham fans petition against 0871 number
Reply #9 - Nov 8th, 2016 at 2:18pm
 
Ian01 wrote on Nov 7th, 2016 at 4:56pm:
Excellent, lets hope they get it sorted soon Smiley

They appear not to be able to grasp how long the term 'next week' means though - see the below extract posted on 22/10/16.

Quote:
..... understands the club are to make an official announcement next week to scrap the use of the unpopular Premium rate telephone numbers.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #10 - Nov 8th, 2016 at 4:26pm
 

Blame the yobs for that. A few hours before the announcement (that the number will be changing) was due to be made, there was violent disorder at the stadium and their press office then had to spend the next week or more dealing with the fallout from that.

It would have been silly to try to change the subject away from such a serious issue. Delaying the announcement by a week or two is a sensible option. It also means the announcement, when it comes, is more likely to state the date things are changing rather than be just a vague commitment that it will change at some point in the future.

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« Last Edit: Nov 8th, 2016 at 4:27pm by Ian01 »  
 
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #11 - Nov 9th, 2016 at 7:44am
 
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« Last Edit: Nov 9th, 2016 at 12:20pm by Ian01 »  
 
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CJT-80
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Re: Enraged West Ham fans petition against 0871 number
Reply #12 - Nov 9th, 2016 at 10:17pm
 
and they still can't get the calling info right...

* calls are charged at National Rate... no they are not they are standard geographic rates...

never mind  Shocked
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Ian01
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Re: Enraged West Ham fans petition against 0871 number
Reply #13 - Nov 10th, 2016 at 1:01am
 

The "national rate" wording comes from Ofcom's information written in 2007.

http://ask.ofcom.org.uk/help/telephone/03number
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CJT-80
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Re: Enraged West Ham fans petition against 0871 number
Reply #14 - Nov 10th, 2016 at 6:19pm
 
Ah I see Ian

Well that proves how inept they are, since as you and I have discussed "national" rate does not exist...

Shocked
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