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Enraged West Ham fans petition against 0871 number (Read 30,651 times)

Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Enraged West Ham fans petition against 0871 number Oct 12^th, 2016 at 10:00am	Print Post
	After many years of paying extortionate call charges when booking tickets, enraged West Ham fans have started a petition to get rid of the ticket office premium rate 0871 number. West Ham FC - http://www.whufc.com/Footer/Pages/Contact-Us 2014 - https://www.westhamtillidie.com/posts/2014/10/01/the-farce-that-is-the-west-ham-... 2015 - http://www.claretandhugh.info/the-hidden-west-ham-tax/ 2016 - https://keefydblog.wordpress.com/2016/01/08/0871-west-ham/ - http://www.claretandhugh.info/west-hams-ticket-provider-due-to-be-replaced/ - http://www.claretandhugh.info/time-to-end-the-ticket-office-premium-call-rip-off... - http://whu365.blogspot.co.uk/2016/03/premium-rate-number-adds-up.html - http://kumb.com/forum/viewtopic.php?f=2&t=163127 - http://www.claretandhugh.info/hammers-face-os-ticket-challenges/ Current - http://www.claretandhugh.info/fans-meeting-with-club-read-all-about-it/ - http://www.whufc.com/News/Articles/2016/October/6-October/Hammers-host-Supporter... - https://az834416.vo.msecnd.net/cmsstorage/whu/media/whu2/new%20stadium/new%20sta... - http://kumb.com/story.php?id=130382 - https://az834416.vo.msecnd.net/cmsstorage/whu/media/whu2/pdfs/01-minutes-support... - https://www.westhamtillidie.com/posts/2016/10/07/hammers-supporters-meeting (search for 0844) - http://www.upthehammers.co.uk/archives/71151 Petition - http://www.claretandhugh.info/candh-campaign-to-end-premium-line-rip-off/ - http://www.thepetitionsite.com/809/708/558/say-no-to-0871-ticket-office-number/ - http://www.claretandhugh.info/premium-line-ticket-line-rip-off-fans-horror-stori... There are some real horror stories in that final link! Other clubs may face similar protests in the coming weeks and months.
	« Last Edit: Oct 13^th, 2016 at 3:07pm by Ian01 »

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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Enraged West Ham fans petition against 0871 number Reply #1 - Oct 15^th, 2016 at 9:21am	Print Post
	It seems that West Ham's proposed solution is to replace the premium rate 0871 number with a premium rate 0844 or 0845 number. https://www.westhamtillidie.com/posts/2016/10/14/call-to-dump-the-68p-per-minute... This would make the calls 6p per minute cheaper on every landline and mobile but does not address the real issue. Moving to an 03 number would change the calls to be inclusive on landlines and mobiles else charged at no more than the rate charged for calling an 01 or 02 number.
	« Last Edit: Oct 15^th, 2016 at 9:21am by Ian01 »

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Heinz Supreme Member Offline Posts: 1,362 Location: Essex Joined: Mar 4^th, 2005	Re: Enraged West Ham fans petition against 0871 number Reply #2 - Oct 18^th, 2016 at 1:36pm	Print Post
	Probably just an indication of what WHU really thinks of its fans - they're just cash cows. Personally, I don't find that a surprise - soccer is no longer a sport, it's big business and big business = money money money (players' salaries and transfer fees show that).

	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Enraged West Ham fans petition against 0871 number Reply #3 - Oct 19^th, 2016 at 1:21pm	Print Post
	Pressure continues to be applied and the petition now has close to a thousand signatories: http://www.claretandhugh.info/sign-here-help-end-ticket-line-rip-off-nightmare/ While using an 087 number for sales lines is legal, it is crazy that people buying tickets by telephone incur an extra £50 or more on their telephone bill as they do.
	« Last Edit: Oct 19^th, 2016 at 1:29pm by Ian01 »

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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: Enraged West Ham fans petition against 0871 number Reply #4 - Oct 22^nd, 2016 at 11:14am	Print Post
	It would appear they even discriminate against accessibility users as well: Accessibility Email: accessibility@westhamunited.co.uk Tel: +44 (0) 845 174 0174 (Calls cost 7p per minute plus your phone provider's access charge) Read more at http://www.whufc.com/Footer/Pages/Contact-Us#mOksL5jCChA1dMoK.99 The above URL was included as part of the information I copied from the WHUFC website

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Enraged West Ham fans petition against 0871 number Reply #5 - Oct 24^th, 2016 at 1:36pm	Print Post
	The petition reached 1600 and was submitted to West Ham. A few days later... http://www.upthehammers.co.uk/archives/71490 http://www.claretandhugh.info/victory-west-ham-to-ditch-premium-rate-numbers/ Time for Burnley, Crystal Palace and Sunderland fans to get on the case...


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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: Enraged West Ham fans petition against 0871 number Reply #6 - Oct 25^th, 2016 at 8:33am	Print Post
	Excellent news! Clearly the voice of the fans was loud enough for WHUFC to take notice. With regards to Burnley they can't even get the call charge info right: Ticket Hotline: 0871 221 1914 NB: Calls to 0871 numbers cost 10p per minute from a BT landline, but will vary depending on your phone company or if using a mobile phone Read more at http://www.burnleyfootballclub.com/club/contact_the_club/index.aspx#0j8Z7j83FHE8... PS the above URL was auto included from the link copied from Burnley FC's website

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Enraged West Ham fans petition against 0871 number Reply #7 - Nov 7^th, 2016 at 4:56pm	Print Post
	That issue is now moot. Seeing which way the wind is blowing, Burnley are dumping their 0871 number... http://www.burnleyfootballclub.com/news/article/2016-17/burnley-fc-phone-number-...


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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: Enraged West Ham fans petition against 0871 number Reply #8 - Nov 7^th, 2016 at 8:05pm	Print Post
	Ian01 wrote on Nov 7^th, 2016 at 4:56pm: That issue is now moot. Seeing which way the wind is blowing, Burnley are dumping their 0871 number... http://www.burnleyfootballclub.com/news/article/2016-17/burnley-fc-phone-number-... Excellent, lets hope they get it sorted soon

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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Heinz Supreme Member Offline Posts: 1,362 Location: Essex Joined: Mar 4^th, 2005	Re: Enraged West Ham fans petition against 0871 number Reply #9 - Nov 8^th, 2016 at 2:18pm	Print Post
	Ian01 wrote on Nov 7^th, 2016 at 4:56pm: Excellent, lets hope they get it sorted soon They appear not to be able to grasp how long the term 'next week' means though - see the below extract posted on 22/10/16. Quote: ..... understands the club are to make an official announcement next week to scrap the use of the unpopular Premium rate telephone numbers.

	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Enraged West Ham fans petition against 0871 number Reply #10 - Nov 8^th, 2016 at 4:26pm	Print Post
	Blame the yobs for that. A few hours before the announcement (that the number will be changing) was due to be made, there was violent disorder at the stadium and their press office then had to spend the next week or more dealing with the fallout from that. It would have been silly to try to change the subject away from such a serious issue. Delaying the announcement by a week or two is a sensible option. It also means the announcement, when it comes, is more likely to state the date things are changing rather than be just a vague commitment that it will change at some point in the future.
	« Last Edit: Nov 8^th, 2016 at 4:27pm by Ian01 »

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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Enraged West Ham fans petition against 0871 number Reply #11 - Nov 9^th, 2016 at 7:44am	Print Post
	West Ham United has now introduced replacement 0330 numbers. http://www.claretandhugh.info/new-irons-ticket-line-number-after-candh-petition/ http://www.whufc.com/News/Articles/2016/November/9-November/Hammers-introduce-na...
	« Last Edit: Nov 9^th, 2016 at 12:20pm by Ian01 »

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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: Enraged West Ham fans petition against 0871 number Reply #12 - Nov 9^th, 2016 at 10:17pm	Print Post
	and they still can't get the calling info right... * calls are charged at National Rate... no they are not they are standard geographic rates... never mind

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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Ian01 Supreme Member Offline Posts: 767 Joined: Feb 28^th, 2015	Re: Enraged West Ham fans petition against 0871 number Reply #13 - Nov 10^th, 2016 at 1:01am	Print Post
	The "national rate" wording comes from Ofcom's information written in 2007. http://ask.ofcom.org.uk/help/telephone/03number


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CJT-80 Global Moderator Offline Posts: 1,721 Location: Manchester Joined: Aug 23^rd, 2009 Gender:	Re: Enraged West Ham fans petition against 0871 number Reply #14 - Nov 10^th, 2016 at 6:19pm	Print Post
	Ah I see Ian Well that proves how inept they are, since as you and I have discussed "national" rate does not exist...

	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com
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