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Free Calls From BT Landlines To BT Mobiles. (Read 15,112 times)
bigjohn
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Re: Free Calls From BT Landlines To BT Mobiles.
Reply #15 - Feb 9th, 2017 at 8:26pm
 
Yes when i am referring to Plusnet Minutes i mean Plusnet Minutes not BT . Wink

Let me make it clearer.

When i called BT to register i wanted to leave within 30 days† †i asked what they meant by i would lose† my free calls, the BT Rep† responded† your free calls you had to mobiles. ( The letter mentioning free calls was sent out in response to my initial enquiry about leaving.)

I dug the† link out† Learn about Free Calls to BT Mobiles, after this call.

I have now had a further chance to look at the correspondence from BT and it said.

" You'll lose your bonus unlimited BT Mobile minutes when you stop your phone line
You won't get unlimited calls from your home phone and unlimited minutes on your mobile anymore. You'll stay on the mobile plan you signed up for but will just get the standard monthly allowance of minutes instead. We'll let you know before that happens."

I was not made aware that i had these bonus unlimited minutes† in the first place.

I have just dug around and found this post on the BT Community Pages which explains what they are https://community.bt.com/t5/Bills-Packages/Adding-products-together/td-p/1617574


My move to Plusnet went well and i am saving a decent amount of money, plus† i have got the benefit of inclusive calls to uk mobiles subject to fair use policy.

I moved my mobile to a decent sim only deal with EE which is cheaper and much† better then what BT could offer to keep me. Smiley

I moved my line and broadband through TopCashBack and i have cashback showing due to me.

I ordered my EE sim only deal from a Special Offers Sales Group who called me back after i declined the normal sales teams offer.

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« Last Edit: Feb 9th, 2017 at 8:54pm by bigjohn »  

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