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UK Power Networks - what a mess of numbers (Read 2,894 times)
allegro
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UK Power Networks - what a mess of numbers
Jul 27th, 2022 at 1:47pm
 
If you visit the Statement of Services link from UK Power Networks wesbite you will see an inglorious mess of 0800, 0845 and mis-statements about the costs of calls:

https://www.ukpowernetworks.co.uk/statement-of-services?dm_i=1T2Q,7Y66A,A3WU1I,W...

For example on one page it says in a footnote about an 0800 number: " Calls to these numbers will cost no more than a local rate number from a mobile. If you get inclusive minutes
in your mobile phone package, calls to these numbers are included.". These calls are always free.

There are 0845 numbers in palces where they are not allowed (probably now outdated) with no declaration of costs.

And this bit of inglorious nonsense: "We understand calling 0800 numbers from mobile phones or abroad is expensive so calls to these numbers will be charged at your standard network rate for calling landlines.
Calls to these numbers are normally included in any inclusive minutes you have on your mobile contract."
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CJT-80
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Re: UK Power Networks - what a mess of numbers
Reply #1 - Jul 27th, 2022 at 8:56pm
 
allegro wrote on Jul 27th, 2022 at 1:47pm:
If you visit the Statement of Services link from UK Power Networks wesbite you will see an inglorious mess of 0800, 0845 and mis-statements about the costs of calls:

https://www.ukpowernetworks.co.uk/statement-of-services?dm_i=1T2Q,7Y66A,A3WU1I,W...

For example on one page it says in a footnote about an 0800 number: " Calls to these numbers will cost no more than a local rate number from a mobile. If you get inclusive minutes
in your mobile phone package, calls to these numbers are included.". These calls are always free.

There are 0845 numbers in palces where they are not allowed (probably now outdated) with no declaration of costs.

And this bit of inglorious nonsense: "We understand calling 0800 numbers from mobile phones or abroad is expensive so calls to these numbers will be charged at your standard network rate for calling landlines.
Calls to these numbers are normally included in any inclusive minutes you have on your mobile contract."


Good Evening allegro,

Having had a look over the PDF Document (provided via that link) the entire document looks like it needs updating. Incorrect or vague call pricing info, and generally misleading info as well.

Once I have some time available I will endeavour to contact UK Power Networks via their website.
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CJT-80

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CJT-80
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Re: UK Power Networks - what a mess of numbers
Reply #2 - Jun 5th, 2024 at 5:27pm
 
Following on from my previous post some years ago, I have now contacted UK Power Networks as their 2024 leaflet still contains an 0845 number with no call charge info.

Angry
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« Last Edit: Jun 10th, 2024 at 11:11am by CJT-80 »  

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
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