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Student Finance (Student Loans Company) (Read 120,277 times)
studentsaver
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Student Finance (Student Loans Company)
Mar 21st, 2009 at 11:57am
 
Hi all

* Who is the company? - Student Finance England - the new company that handles student loan applications
* What is the nature of your call? Customer services, complaints, new business etc. Application/customer services
* Where is the company based? A full address is always useful. The only address I can find is a PO BOX: Student Finance England
PO Box 210
Darlington
DL1 9HJ

* Why do you want to contact them? Enquiry about application, change of passwords and other codes

Thanks in advance for any help



~ Edited by Dave: Thread title amended
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« Last Edit: Oct 4th, 2009 at 7:52pm by Dave »  
 
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jgxenite
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Re: Student Finance England 0845 300 50 90
Reply #1 - Mar 21st, 2009 at 12:26pm
 
From what I can tell, the Student Loans Company still administers everything to do with Student Finance England. Their number (from our database) is 0141 243 3929 - please let us know if that helps you.
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« Last Edit: Mar 21st, 2009 at 12:33pm by jgxenite »  

I don't mind helping you with your request as long as you read the instructions!
 
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Re: Student Finance England 0845 300 50 90
Reply #2 - Mar 21st, 2009 at 12:27pm
 
Website: www.direct.gov.uk/studentfinance

The address above is a PO Box. This page from Gateshead Council gives the real address:

Student Finance Direct
Lingfield Point
Darlington
DL1 9RW

Local dialling code is 01325.

See these Google results for 01325 391 199

Please let us know how you get on.
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« Last Edit: Mar 21st, 2009 at 12:28pm by Dave »  
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Re: Student Finance England 0845 300 50 90
Reply #3 - Mar 21st, 2009 at 12:36pm
 
01325 391199 is the number for UCAS - they don't deal with student finance enquiries.

I think the best route is to try the existing SLC numbers - although the numbers are for Glasgow, those are the numbers the SLC still gives if you have problems accessing your account.
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Re: Student Finance England 0845 300 50 90
Reply #4 - Mar 21st, 2009 at 1:10pm
 
Hi all

Thank you for all your responses.

I'm not at home at the moment, but I will report back on how I get on when I try using the info you've provided.

Thanks again
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Re: Student Finance England 0845 300 50 90
Reply #5 - Sep 9th, 2009 at 10:26am
 
I had the same "All operators are busy" message on the usual number.

Call 0141 306 2000 and ask for Student finance England.

Worked a treat for me.

(PS If too many people use this approach they seem to like to close the line, as is sadly the case for the 0141 2433929 number)
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Re: Student Finance England 0845 300 50 90
Reply #6 - Sep 11th, 2009 at 12:13pm
 
Rick_Callander wrote on Sep 9th, 2009 at 10:26am:
Call 0141 306 2000 and ask for Student finance England.

This, and possibly other Glasgow (0141) numbers were/are used for the Student Loans Company. Maybe the Student Loans Company is no more, maybe its name has been changed.

Thus, the numbers for it might be relevant for "Student Finance England" or whatever it is called today. Is there a "Student Finance Scotland", "Student Finance Wales" and "Student Finance Northern Ireland" as well?
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« Last Edit: Sep 11th, 2009 at 12:15pm by Dave »  
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Re: Student Finance England 0845 300 50 90
Reply #7 - Sep 12th, 2009 at 10:00am
 
The Student Loans Company (SLC) still run all the "background" stuff related to Student Finance, despite the fact the "front-end" has been re-branded. The alternative Glasgow numbers should still work to contact Student Finance (unless they shut them down of course).
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Student Finance England/Wales/Northern Ireland
Reply #8 - Oct 4th, 2009 at 4:09pm
 
The number referred to above, 0141 2433929, now answers with a recording saying it is "no longer available" and redirects to 0845 300 5090. I have removed it from the database.

The 0845 607 7577 number is listed in our database for student finance for a number of local authorities. It is, however, answered in exactly the same way as 0845 300 5090.

The recording starts of by saying that "Student Finance Direct" has been "re-branded" as "Student Finance England". Good of them to get their priorities right. Roll Eyes Roll Eyes Roll Eyes


The male voice on the 0845 numbers is the same as that on many of the Student Loans Company numbers, so it's for certain they direct to one or more of its 0141 numbers.

Alternatives are:

  • Student Finance England 0845 300 5090 / 0141 243 3600
  • Student Finance Wales 0845 602 8845 / 0141 243 3960
  • Student Finance Northern Ireland 0845 600 0662 / 0141 243 3591

These 0141 numbers answer in exactly the same way as the respective 0845 numbers.

Please provide any feedback on use of these numbers by posting on this thread.



Some further information on The Student Room here which gives a number for Darlington office 01325 215208. This may or may not be one of the numbers that the main menu directs to. I haven't listed it as we already have a 0141 number with the menu on.
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« Last Edit: Oct 6th, 2009 at 8:41pm by Dave »  
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Re: Student Finance (Student Loans Company)
Reply #9 - Nov 2nd, 2009 at 11:57am
 
Brilliant, thank you so much. Phone bills for 0845 numbers were starting to mount up.  I've recently moved house and have spent what seems like hours trying to ring expensive phone numbers to change details.
Student finance England have been holding onto some evidence documents of mine for far too long and I was fed up with waiting on 0845 numbers in long queues. Rang the 01412433600 number and spoke to someone within two minutes.

Cheers!
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Re: Student Finance (Student Loans Company)
Reply #10 - Nov 2nd, 2009 at 4:56pm
 
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Re: Student Finance (Student Loans Company)
Reply #11 - Nov 2nd, 2009 at 5:08pm
 
mainbass wrote on Nov 2nd, 2009 at 4:56pm:

I believe e-mail addresses are of the form firstname_lastname@slc.co.uk (Note the underscore between first and last names)
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Re: Student Finance (Student Loans Company)
Reply #12 - Apr 1st, 2010 at 8:18am
 
Thank you for your work on this site - this 0141 number is still working today. Smiley
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Re: Student Finance (Student Loans Company)
Reply #13 - Apr 4th, 2010 at 1:15pm
 
wendyrjr wrote on Apr 1st, 2010 at 8:18am:
Thank you for your work on this site - this 0141 number is still working today. Smiley



Not sure if this helps, so don't shoot me but a bit of digging for SLC came up with THIS

Seems to have a 0141 number for overseas enquiries,

Personally the Govt needs to stop using these numbers, especially for Students/Unemployed etc... but I digress..



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Re: Student Finance (Student Loans Company)
Reply #14 - Sep 14th, 2010 at 7:46pm
 
Heya, registered just to reply, the 01412433600 number worked for my wife, although she has been on hold for like 10 minutes (10 more minutes till closeing time for them)

*edit, they just answered Smiley, cheers guys Cheesy
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« Last Edit: Sep 14th, 2010 at 7:47pm by MohammedK »  
 
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