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Message started by terry_s on Aug 5th, 2003 at 8:44pm

Title: Sky Customer Services
Post by terry_s on Aug 5th, 2003 at 8:44pm
the numbers for sky dont work most intrested in 08702404020 08702404040 08705800822 please help im spending £50 per month thanks terry

~ Thread title edited by Dave

Title: Re: sky digital
Post by Forum Admin on Aug 5th, 2003 at 10:18pm
Terry,

Which numbers did you try, as I have used them myself over the last few days without any problem?

Thanks
Daniel

Title: Re: sky digital
Post by terry_s on Aug 6th, 2003 at 9:20pm
thanks daniel for quick response but i am having proplems as follows 08702424242=01506484001 this number works but is not one i use takes forever to answer--------08702404040=08456506123 this is wrong connects to ntl    02077053000 this is wrong connects to sky studio-------08702414141=01383814219 this is wrong mandy mc clarrin voice mail     the numbers i use are 08702 404020 use option 1 to upgrade when through talk about any thing 08705800822 installer number 08702435000 sky tec 08702 404040 main number    please help im spending £'s thanks terry

Title: Re: sky digital
Post by James Bond on Jan 31st, 2004 at 12:06pm
With reference to the following telephone numbers for Sky Digital:

01506 484040

01506 484001

I must state that with both of these numbers, you are waiting an eternity for someone to answer, in fact it would be a great deal quicker to dial 100 and ask an appointment for the Pope!!!  Someone out there must have a quicker / more efficent number for 08702 404040 - I am spending a bomb trying to get through to Sky and waiting.  The shortest time has been 25 minutes at a cost of 10 p per minute!!!!

Come on guys and gals - lets find an alternative geographic number for Sky Digital Customer Services that works quicker.

Thank you.

James Bond

Title: SKY Numbers
Post by PhilH on Mar 16th, 2005 at 7:54am
All the SKY Numbers listed no longer seem to work.
Anyone got any new ones for Sales, Customer Service Technical etc ?

Thanks Phil

Title: Re: SKY Numbers
Post by mike206 on Mar 16th, 2005 at 11:33am
I just phoned SKY on the geo number
I was told they could not connect to coustomer services.
They said I should call the 0870 number and ask for a callback. I asked for the supervisor and said my phone was barred from 0870 numbers. no problem job sorted.

mike206

Title: Re: SKY Numbers
Post by PhilH on Mar 16th, 2005 at 3:06pm
Hi

Thanks. But, can  you please say which Geographic Number you used to get through in the first place in order to request the call-back.
I tried several of the listed numbers today today, the reply said that the number was not now valid and I should use the 0870 number.

Thanks Phil

Title: Re: SKY Numbers
Post by jamesbond on Mar 16th, 2005 at 8:44pm
Hi Guys & Gals !!!!

If you want to get through to Sky TV and are unable to use the numbers in the listings, try the following:

00353 818719852 - this is the number in Eire.

Use the cheap telephone providers such as One.Tel, Alpha Telecom etc and it will not break the bank.  Remember, Sky do not know where you phoning from when using this number!

Try the number and let me know please.

Thank you.

James Bond - licenced to thrill!!!

Title: Re: SKY Numbers
Post by PhilH on Mar 17th, 2005 at 9:48am
Thanks James

This number does not work.
You just get a continuous beep.
Is that the number you used ? If so when ?
SKY seem to have eliminated all the other numbers posted so maybe they have killed this one too.

If they go to such great lengths to force people to use their 0870 numbers it makes you wonder just how much money they make from these. Also, how much business they lose by alienating people such as ourselves.

I have just E-Mailed them to say that. if I am unable to communicate effectively with my  TV Provider, they may as well cancel my subscription altogether.
I am awaiting their reply.

Phil

Title: Re: SKY Numbers
Post by jamesbond on Mar 17th, 2005 at 6:21pm
I used that Irish number last night ( March 16th 2005 ) and it worked no problem - once connected, it was just like phoning in the UK!!

I will try and find another lot of Irish numbers and I will post them asap.

Sorry for any inconvenience caused.

James Bond

Title: Re: SKY Numbers
Post by jamesbond on Mar 17th, 2005 at 7:02pm
Hi there!

I have been trying the number:

00353 818719852

and I must admit, that there could well be a fault with the telephone exchange in Dublin ???? however I am on the case, if you pardon the expression, because I use this Irish number as well!!!

Apologies to all - hopefully normal service will resume soon.

James Bond

Title: Re: SKY Numbers
Post by jamesbond on Mar 22nd, 2005 at 6:22pm
Hi there!

I have been trying to find out, why these two telephone numbers:

00353 818719819
00353 818719852

for Sky in Ireland no longer connect.  The last time, that I had dialled these two numbers was on March 13th 2005 and they connected no problem.  I have even placed an enquiry on another website to try and find out, if these were correct and also asked whether Sky TV could possibly block anyone trying to use these numbers and they were of the opinion, that it just could be the case.  

Sincere apologies to all readers of this site.

James Bond

:-[ :-[ :-[ :-[ :-[ :-[ :-[ :-[

Title: SKY
Post by woofysis74 on Mar 28th, 2005 at 10:13am
Hi there,

I am trying to find a particular number for SKY - 08702435000 but all it comes up with is a reservation number for some hotel.

Can anyone help?

Thanks

Title: Re: SKY
Post by DaveM on Mar 28th, 2005 at 10:02pm
No, but thanks for letting us know about the wrong number in our database. I've checked & corrected it.

Whilst every effort is made to check that the numbers supplied are correct, we sometimes are not able to confirm them. No website details, numbers in images on the web instead of text, strange formats (eg. 08702 435 000), etc., so it's always useful if we have something to help us verify and find other information.

This is why there are sometimes strange comments in the Unverified entries when we are unable to confirm items immediately.

See Dave's Guide to finding geographical numbers for some help (as your new to the site) in finding some more details for us to work with.

Title: Re: SKY
Post by mclarenf1 on Mar 29th, 2005 at 10:43am
phone the disney channel on 0800 279 2000 then press 1

Title: Re: SKY
Post by shelz15 on Mar 30th, 2005 at 2:51pm
;DHi,I got a letter from sky today about different packages and the number i'm given is 08706091645 open 24hours a day and 7 days a week hope this helps!   :P

Title: Re: SKY
Post by bill on Mar 30th, 2005 at 3:31pm

wrote on Mar 30th, 2005 at 2:51pm:
;DHi,I got a letter from sky today about different packages and the number i'm given is 08706091645 open 24hours a day and 7 days a week hope this helps!   :P

How would another disguised premium rate ripoff number help?

Title: Re: SKY
Post by shelz15 on Mar 31st, 2005 at 12:44pm

wrote on Mar 30th, 2005 at 3:31pm:
How would another disguised premium rate ripoff number help?
erm Bill sorry didnt understand ur last message ..But...The number i gave is to see if he can get through to sky as this is the number im given to contact sky and they give u different options on the phone so i thought this might help him out...If not im sorry,and p.s what u mean another  disguised premium rate ripoff? ??? ???

Title: Re: SKY
Post by BexTech on Apr 2nd, 2005 at 3:18am

wrote on Mar 31st, 2005 at 12:44pm:
erm Bill sorry didnt understand ur last message ..But...The number i gave is to see if he can get through to sky as this is the number im given to contact sky and they give u different options on the phone so i thought this might help him out...If not im sorry,and p.s what u mean another  disguised premium rate ripoff? ??? ???


The whole point of this website!!

0870 generate income for the company you are calling, and can cost almost 8 pence per minute from a BT line, whereas the real geographical number does not cost anywhere near this amount, so calling an 0870 number is a premium over that of the real number.

Title: Re: SKY
Post by jimbo2005 on Aug 10th, 2005 at 6:52pm
The number listed on the site for Sky Technical department is no longer available vai the number quoted either.  I do know that the internal way of calling a Sky office in Livingston where their extention is 1156xxx is 01506 406xxx

However, the numbers used for the 0870 numbers have internal numbers with extra digits in - 0818 719 852 in Ireland is internal extention 11577852.  (Perhaps I shouldn't have siad that!), but if anyone knows the UK geographic numbers which have internal numbers 11577xxx, please place it here!  :)  Hope this info is of some use.

Title: Sky Digital #s not connecting to customer service
Post by james123 on Jul 12th, 2005 at 10:05am
I have tried all the numbers for Sky Digital customer service & none of them could connect me to customer service?

Title: Re: Sky Digital #s not connecting to customer serv
Post by bigjohn on Jul 12th, 2005 at 10:36am

wrote on Jul 12th, 2005 at 10:05am:
I have tried all the numbers for Sky Digital customer service & none of them could connect me to customer service?


Go via Disney Channel Helpline 08002792000 then press opt 1 for Sky CS.

Title: Re: Sky Digital #s not connecting to customer serv
Post by james123 on Jul 12th, 2005 at 4:12pm
Thank you bigjohn I got through no problem. ;)

Title: Re: Sky Digital #s not connecting to customer serv
Post by BillH on Aug 5th, 2005 at 6:28pm
Hi! Forgive me if I'm either on the wrong thread or repeating what may have gone before, but on an ITV commercial break this evening, Sky were advertising free installation and a free month if you "call local rate 08705 66 33 66". Perhaps someone more tenacious could follow this up? Keep up the good work. Thank you all. Bill

Title: Re: Sky Digital #s not connecting to customer serv
Post by mc661 on Aug 5th, 2005 at 6:33pm
I dont think they would have a voice over on sky adverts.
Might have been "call now, 0870....."

Anyone can make a complaint about an advert on TV to Ofcom. (
You'll need to remember what daytime TV you were watching (daytime TV *shudders*), the time.

Youll prob get a response back saying it doesnt fall within their remit, talk to the ASA. Passing the Buck is normal with gov departments.


Title: Re: Sky Digital #s not connecting to customer serv
Post by BillH on Aug 5th, 2005 at 6:42pm
Hi mc661.  I confess to having Heartbeat on (for the old cars!) and couldn't believe the voice over first time and it was later repeated. It definitely said "call local rate" and gave the number in the layout as 08705 66 33 66" as I had pen and paper ready to write the exact speech with the intention of contributing to this site. Thanks. Bill

Title: Re: Sky Digital #s not connecting to customer serv
Post by bbb_uk on Aug 5th, 2005 at 7:11pm
I believe it only comes under OfCOM remit if it was a sponsorship advert for the programme in question, otherwise it comes under the ASA remit.

I know this as I emailed ASA about Domino's pizza advertising an 0871 and remaining silent on the call costs but they said it was an OfCOM matter as it was a sponsorship advert for the Simpsons.  I've made a complaint to OfCOM that is still being investigated now and has been since end of May.  My guess is that they'll wait until OfCOM finally gets round to releasing what plans they have for NGN's before they do anything.

Title: Re: Sky Digital #s not connecting to customer serv
Post by Dave on Aug 5th, 2005 at 7:40pm

wrote on Aug 5th, 2005 at 7:11pm:
...

I know this as I emailed ASA about Domino's pizza advertising an 0871 and remaining silent on the call costs but they said it was an OfCOM matter as it was a sponsorship advert for the Simpsons.  ...

It's Pizza Hut that sponsor The Simpsons! See here.

Title: Re: Sky Digital #s not connecting to customer serv
Post by bbb_uk on Aug 5th, 2005 at 7:50pm

wrote on Aug 5th, 2005 at 7:40pm:
It's Pizza Hut that sponsor The Simpsons! See here.
The advert I saw that was sponsoring The Simpsons was Domino's Pizza.  I saw it on SkyOne (I think) so maybe C4 have another sponsor for it, or it may have changed.

Title: Re: Sky Digital #s not connecting to customer serv
Post by Dave on Aug 5th, 2005 at 7:56pm

wrote on Aug 5th, 2005 at 7:50pm:
The advert I saw that was sponsoring The Simpsons was Domino's Pizza.  I saw it on SkyOne (I think) so maybe C4 have another sponsor for it, or it may have changed.

No Channel 4 still have Pizza Hut sponsoring it.

So Sky's sponsor is another pizza company which uses, let me guess, a 10p/min 0871?

Title: Re: Sky Digital #s not connecting to customer serv
Post by bbb_uk on Aug 5th, 2005 at 8:49pm

wrote on Aug 5th, 2005 at 7:56pm:
...So Sky's sponsor is another pizza company which uses, let me guess, a 10p/min 0871?
Good guess.  Just how did you know?  lol.

Title: Re: Sky Digital #s not connecting to customer serv
Post by mc661 on Aug 6th, 2005 at 1:05am
Dominos have "sponsored" the simpsons on sky one for about a year now, just changing the advert. I think when they first started advertising they had a 0845 number.

Pizza hut starting sponsoring simpsons repeats on channel 4 when C4 got the rights to show the repeats from BBC 2


Title: Re: Sky Digital #s not connecting to customer serv
Post by vals on Aug 12th, 2005 at 10:09pm

wrote on Jul 12th, 2005 at 10:36am:
Go via Disney Channel Helpline 08002792000 then press opt 1 for Sky CS.


Title: Re: Sky Digital #s not connecting to customer serv
Post by vals on Aug 12th, 2005 at 10:18pm
Big John's message re connecting to Sky Customer Services also works for connecting to Sky Technical Services ie use08002792000, key option 1 and then ask to be put through to technical service.  The number 0138308142190 which this site currently lists as an option is no longer available.  Hope this is of help.

Valerie

Title: sky
Post by gaylemcvey on Dec 27th, 2005 at 5:37pm
looking for alt number for sky 0870407868

Title: Re: sky
Post by Dave on Dec 27th, 2005 at 6:02pm
Can you check that number as it appears to be one digit short?

What is the purpose of this number?

Title: Re: sky
Post by gaylemcvey on Dec 27th, 2005 at 6:10pm
sorry the number is 08702407868 the number is used to change my pakage i am on

Title: Re: sky
Post by bigjohn on Dec 27th, 2005 at 6:29pm
Call 0800 7316965 choose option2 ,and then choose 0,enter your home phone number as requested,and that will get you through.

Title: Re: sky
Post by gaylemcvey on Dec 27th, 2005 at 7:15pm
thanks

Title: Re: sky
Post by gaylemcvey on Dec 27th, 2005 at 7:21pm
;D that worked thanks very much

Title: SKY 0800 Number
Post by ethank on Jan 8th, 2006 at 5:33pm
Hi. Sky have an 0800 number u can call. 0800 731 6965. Press Option 4 for Customer Service! Wish I could claim the credit but got it off some on MSE - http://forums.moneysavingexpert.com/showthread.html?p=1346557

Title: Re: Sky
Post by bigjohn on Jan 9th, 2006 at 11:03am
No doubt they got number from here in first place ;)

The option menu has been changed press option 2 and then opt 4 for customer service.

Title: Re: Sky
Post by mc661 on Jan 9th, 2006 at 1:29pm
We are currently experincing high call volumes, and the wait is longer then we would like.
Your call should be answered in under 1 mins.

Err 1 min on the 0800, I wonder if its 24 mins on the 0870!!!

Title: New Sky Customer Service Number???
Post by daz134 on Mar 5th, 2006 at 3:46pm
Does any one no a non geographical or free phone customer service number ofr sky

I have tried the 0800 731965 option 2 number but it just says that the service is not avalible

please can any one help

i have searched the say no to 0870 database but they are either no loger working or they dont route to customer services

Title: Re: Sky
Post by obvious on Mar 14th, 2006 at 3:25pm
Anyone got any UK geographic number for Sky where they can put me through to CS?

Both 0800's seem to be down and I don't fancy the 353 number as it costs me 15p a minute.

Edit : I rang Head Office on 0207 7053000 and they wouldn't put me through to CS so I told them they'd lose a customer and they put me through to complaints (just let it ring and it gets answered quickly) who were able to sort my problem out pretty darn quickly.

Title: Re: Sky
Post by gaylemcvey on Mar 18th, 2006 at 12:38pm
;D i just rang that number and got through no problem

Title: Sky+ Customer Services
Post by retired on Apr 1st, 2006 at 3:49pm
Probalbly flogging adead horse with this one based on all the comment i have read about Sky but is there any chance of a Geographical number for 08705 800 800 Sky+ Customer Services


~Edited by bbb_uk: to amend title

Title: Re: Sky+ Customer Services
Post by bbb_uk on Apr 2nd, 2006 at 6:19pm

retired wrote on Apr 1st, 2006 at 3:49pm:
Probalbly flogging adead horse with this one based on all the comment i have read about Sky
I'm afraid you already know the answer to this.  Even if there was one, it wouldn't be long before Sky find it and close it down like they've done before.

Title: Re: Sky
Post by bristleposh on Apr 9th, 2006 at 12:04pm

obvious wrote on Mar 14th, 2006 at 3:25pm:
Anyone got any UK geographic number for Sky where they can put me through to CS?

Both 0800's seem to be down and I don't fancy the 353 number as it costs me 15p a minute.

Edit : I rang Head Office on 0207 7053000 and they wouldn't put me through to CS so I told them they'd lose a customer and they put me through to complaints (just let it ring and it gets answered quickly) who were able to sort my problem out pretty darn quickly.


I tried head office, on above phone they gave me an e-mail address, I'll let you know how if it works. ;)

Title: Sky Digital again
Post by cranhill on Apr 28th, 2006 at 10:57am
Hi,
It now seems that all the non 0870 numbers for Sky have been switched off, has anyone found a new contact number yet?

Title: Re: Sky Digital again
Post by jamesbond on Apr 28th, 2006 at 6:47pm
Hi there!

As other members / users of this site, good ol Sky Digital look at this site for these free telephone numbers and subsequently shut them down.

James Bond

Title: Re: Sky Digital again
Post by bill on Apr 28th, 2006 at 8:23pm
8 million subscribers and they're still at it!  Incredible.

Title: Re: Sky Digital again
Post by g0bgb on Apr 29th, 2006 at 4:49pm
HI i used 0800 587 5707 and do not press * when asked , you get onto a guty in INDIA tell him what you want and he passes you back to SCOTLAND ALL FOR FREE

MIKE

Title: Re: Sky Digital again
Post by cranhill on Apr 29th, 2006 at 4:59pm
Hi, Thank you Mike, I wonder how long this one will last until the Sky accountents find out. :)

Title: Re: Sky
Post by sgterniebilko on Apr 30th, 2006 at 5:51pm
Hi!

I followed  Mike's advice to book my 2006/2007 Season Ticket for Sky's PremPlus and it worked an absolute dream. Mike you really are a *STAR*

REMEMBER DON'T PRESS * WHEN ASKED (They will ask you twice to do this) and as Mike says you will be transferred to India. Then state your business and they will take it from there.

Well done Mike!!!!

All the best

Sgterniebilko


Title: Sky TV Customer services
Post by jonwilly on Jun 8th, 2006 at 10:45am
>:( >:(Sorry about yesterdays question.  I am looking for a number to replace 08705 800 874 but any one which puts me in touch with Sky customer services will suffice.  I have rad the thread on the subject going back to 2003 and it seems that they have the thing sewn up.  Can anyone help?  Thanks [smiley=vrolijk_26.gif]

Title: Re: Sky Customer Services
Post by wesalli on Jun 20th, 2006 at 12:20pm
Hi everyone

Just to say I followed Mike's excellent advice - see below - and it worked a treat. In fact, to give the chap in India credit, he dealt with something that has taken me 4 calls to the UK call centre to get nowhere with, and did what I asked politely, efficiently, and promptly!


HI i used 0800 587 5707 and do not press * when asked , you get onto a guty in INDIA tell him what you want and he passes you back to SCOTLAND ALL FOR FREE

MIKE

Title: Re: Sky Customer Services
Post by pimpers on Jun 21st, 2006 at 2:10pm
Mike.

Thanks for this tip 0800 587 5707 and do not punch in the *'s when asked. I did not and got straight through to Scotland in under 30 seconds and without going via India ;)

About time I saved some money instead of filling Skys pocket. ;D

Title: Re: Sky Customer Services
Post by OB1 on Jun 28th, 2006 at 1:20pm
Hi,
I've just registered to let you know that I've just used the number above and  ignored the two requests to key in the *'s and got straight through to Scotland as well.
I've used the site several times since it first appeared on site of the day on Steve Wrights radio program, keep up the good work and thanks.

Title: SKY 08702 404040
Post by schiff on Jul 5th, 2006 at 2:47pm
:)

Really appreciate the 0800 number for SKY - used successfully this afternoon.
And such a clever way of doing it - whoever worked it out needs a big pat on the back!

schiff

Title: Re: Sky Customer Services
Post by baldyman on Jul 24th, 2006 at 10:55am
Like others, I just registered, to say that the 0800 number works.. ignore the two requests to press *, then it goes straight thru to scotland- completely bypassing India and the robbing 0870 number!  8-)

Title: Re: Sky Customer Services
Post by ILIKEFREECALLS on Jul 26th, 2006 at 3:10pm
I just rang the 0800 5875707 and waited for the 2 runs of the recording and then it just cutts me off  >:(
Another SKY ripp off

Biggen

Title: Re: Sky Customer Services
Post by Heinz on Jul 26th, 2006 at 3:22pm
It appears money-grabbing Sky has closed another loophole.

Title: Re: Sky Customer Services
Post by orsonkart on Jul 26th, 2006 at 4:26pm
You can still beat it ,make up a fictitious a/c number, enter  say 321 followed by # it will say it does not recognise it.Input it again after about 3 attempts it will put you through to advisor.

Title: Re: Sky Customer Services
Post by brizee on Jul 27th, 2006 at 4:40pm
I used the above method to get through to Sky today and I changed my package with them accordingly. I kept putting in fictitious numbers and hitting # and eventually the message came through that I would transferred to a supervisor. Eventually I was, to someone in India who after some time handed me over to someone in Scotland. The whole call took about 25 mins. A pain in the arse I know but satisfying not to have  paid for the call. Cheers.  :)

Title: Re: Sky Customer Services
Post by Dave on Jul 31st, 2006 at 3:41pm
I have updated the information in the database for 0800 5875707. You must enter a number followed by * and then select option 1. Do this 3 times and you will be transferred.

Title: Re: Sky Customer Services
Post by stonekins on Aug 1st, 2006 at 4:02pm
Hi,  my husband's brand new sky package arrived today, but we couldn't get it going.  Rang a couple of the numbers mentioned on the site, but didn't have much luck.  Then he rang the freephone number for SKY Card 0800 0560939 (also found on this site), which is the number for the sky card lost or stolen services.  He played dumb and was transferred over to Sky customer services who went on to sort out the problem.

Don't know if this helps anyone, but it worked for us and we went through on the freephone number.  This is all new to us, so someone more savvy may wish to try it just to confirm whether it will work for others.

Thanks for the great site. :)

Title: Re: Sky Customer Services
Post by Cyber on Aug 4th, 2006 at 3:32pm
Worked a treat for me!  Put ficticous number in three times - they answered immediately!

Title: Re: Sky Customer Services
Post by anon on Aug 5th, 2006 at 9:24pm
here's a geo number for sky

01506 831 780

this will provide access to all departments

press 3 and then  (options 1 & 2 are for broadband and hd)

3,2  customer services
3,1  downgrade
5,3  cancellations
1,1 or 2  technical
2,1 or 2 installations
4 sales or reinstates

there's more options, but those should cover most peoples needs...

enjoy!!

Title: Re: Sky Customer Services
Post by bbb_uk on Aug 6th, 2006 at 4:33pm

anon wrote on Aug 5th, 2006 at 9:24pm:
here's a geo number for sky

01506 831 780
Thanks for that.  Verified and added to main database.

Let's see how long it is before its taken out of operation?  ;)

Title: Re: Sky Customer Services
Post by fosterpad on Aug 7th, 2006 at 4:06pm
:) Worked a treat, I have just changed from Sky Talk Anytime to the new Sky Talk package at a saving of £2.99 a month.  To change to the new identical service at £2.99 a month reduction they ask you to call an 0870, how annoying is that!!!

Title: Re: Sky Customer Services
Post by TonyB on Aug 9th, 2006 at 6:22pm
9th Aug, worked great, straight to Scotland!!!!! Used 1899 & call took some 20 Mins.
Thanks, TonyB ;)

Title: Re: Sky Customer Services
Post by meb on Aug 12th, 2006 at 5:36pm
:'( hi have just found this great site! having last week become Sky customers & already falledn for the 0870 trick!  tried the last posted number 01506831780 and automaton said options have changed (already?) Customer services option 3 then 3 again (but I didn't want to speak to them so rang off) keep up the good work here chaps!!  :o

Title: Re: Sky Customer Services
Post by Loopy_loulou on Aug 14th, 2006 at 3:14pm
Hi, I just registered too!

I foned the last Geo number and i got straight through to scotland after picking my selections.

I made the call to downgrade my sky+ package as ive recently become a single mum and i found the £38 difficult to find this month,  So when i got through they said if i stay with sky+ i will get exactly what i already have for £25 a month for 3 months! so i just paid this months subscription on friday so my next payment will be £13+! and i have to call back on the 14th November to see what else they can offer me!

So thanks a bunch!  I have saved on the phone call and got a good deal with my subscription all in a 5 mins call!Keep up the good work! :)

Title: Sky TV CS 0800 number
Post by sgterniebilko on Aug 15th, 2006 at 9:33pm
I have a 0800 number for Sky TV  Customer Services. I cannot publish here as Sky will change number....please email me for number.  

Title: Re: Sky TV CS 0800 number
Post by a very nice man on Aug 15th, 2006 at 10:02pm
Unfortunately there is bound to be some body who works for Sky and who has the job of shutting down these numbers, and as such any email that you get could be from that employee.
If he gets to you before everybody gets a chance then that is a chance wasted.
There will always be other numbers.
I can't believe that we have nobody here that works for Sky that can't keep the numbers updated.

Title: Re: Sky Customer Services
Post by lukeyboyuk on Aug 17th, 2006 at 3:52pm

anon wrote on Aug 5th, 2006 at 9:24pm:
here's a geo number for sky

01506 831 780

this will provide access to all departments

press 3 and then  (options 1 & 2 are for broadband and hd)

3,2  customer services
3,1  downgrade
5,3  cancellations
1,1 or 2  technical
2,1 or 2 installations
4 sales or reinstates

there's more options, but those should cover most peoples needs...

enjoy!!


This one is still running well

Title: Re: Sky Customer Services
Post by brucewall on Aug 17th, 2006 at 4:23pm
Hi,
Just to say that I have just rung 01506 831 780 and have got through to Sky and am waiting, it said, for 45 minutes!  I have a call provider, 18866, who charge a 4p connection charge and then it is 0p per minute, so I can wait as long as I like and it won't cost me anything.  Otherwise, on the 0870 number at 10p per minute, it would be £4.70.  I am disabled and on benefits so, for me, the 0870 numbers are a scam!  On the other hand sites like this and Martin Lewis's are brilliant!
Regards,
Bruce  :)

Title: Re: Sky Customer Services
Post by Tanllan on Aug 18th, 2006 at 12:02am
Hi Bruce.
Welcome.
Try 1899 3p connection.  :)

Title: Re: Sky Customer Services
Post by daps on Aug 18th, 2006 at 4:19pm

Dave wrote on Jul 31st, 2006 at 3:41pm:
I have updated the information in the database for 0800 5875707. You must enter a number followed by * and then select option 1. Do this 3 times and you will be transferred.

.
Thanks... I just rang it and got through straight away with no * and options.. In fact he said hello before I could get the phone to my ear.

Title: Re: Sky Customer Services
Post by miketommos on Aug 18th, 2006 at 4:51pm
I rang 08005875707 and got through in 20 seconds

Title: Re: Sky Customer Services
Post by sallysinger on Aug 21st, 2006 at 5:04pm
I have just rung 08005875707  for customer service and got through very quickly. (Under 30 seconds I would say. )
The 0870 number I rang previously was going to keep me on hold for 38 mins. Thansk for the info.

Title: Re: Sky Customer Services
Post by anon on Aug 23rd, 2006 at 10:41pm
here's an 0800 number for sky

0800 0510 317

this will provide access to all departments

press 3 and then  (options 1 & 2 are for broadband and hd)

3,2  customer services
3,1  downgrade
5,3  cancellations
1,1 or 2  technical
2,1 or 2 installations
4 sales or reinstates

there's more options, but those should cover most peoples needs...

enjoy!!

Title: Re: Sky Customer Services
Post by allder on Aug 28th, 2006 at 12:19pm
First time I have used this website and what a result. On Sat (26th Aug) I phoned the 0870 sky cistomer services number and was told 50min wait.
Then phoned 0800 0510317 then options 3,5,3 with every intention of cancelling my contract. Phone answered within seconds and was offered all sports, variety mix and leisure mix for £5 a month for 4 months keeping sky plus. After considering this for  about 2 seconds I accepted.

I have put off phoning sky for months as really didn't want to loose sky plus, but I cannot justify £36 a month for the odd hour I watch that is not on freeview.

Two minute phone call £124  saved. Top result.

Title: Re: Sky Customer Services
Post by AidanAlfie on Sep 1st, 2006 at 5:03pm
I used the 0800 587 5707 number just now (1st September 2006) and the phone was answered straight away from UK by the sound of the voice. Very polite, checked my account details then transferred me (less than 1 minute on hold) to someone who could sort out my problem (faulty TV connector). Hopefully the new part will arrive within five working days as promised! :) :)

Title: Re: Sky Customer Services
Post by floella2 on Sep 7th, 2006 at 5:25pm
I just used the 0800 5875707 number for Sky customer services which was answered in a couple of minutes by a person with a Scottish accent.

:)




Title: Re: Sky Customer Services
Post by rich6400 on Sep 8th, 2006 at 9:22am
Hi, When ringing Sky always ask for a department that has a call centre based in the UK. Generally these are sales departments. Otherwise, you generally get the run around and you can often receive duff information. The sales depts. are able to assist you with your request as much as the general customer services.

If you find yourself in a queue, try pressing *2 . Often this jumps you to the top of the queue.
If you call the  0870 2404040 number. Don't select any of the options. This will put you as a priority in the customer service queue.

If you are considering subscribing to Sky, always ask for a deal. Sky always have extra freebies to give away to ensure that they sign you up. At the moment, they will give you 6 months free movies and sports when signing up to any package. But you have to ask!

If you are a returning customer, always tell Sky that your Set Top Box is broken. They will send you a new box free of charge to ensure that they sign you up.

Finally, if you don't want to pay lot's of money, Get a Freeview Card, AKA "FTA Card". (Free to air). They are a one off fee of twenty pounds and you will receive all non-sky channels for 3 years. Sky customer services should advise you of this service and the telephone number to ring, but they don't. Ring 0870 8500033 for the freeview card.


Title: Re: Sky Customer Services
Post by anderida on Sep 8th, 2006 at 10:30am
Looks like Sky have turned off the connection to customers services on the 0800 5875707 number this morning  :(

Line just goes round and round with recorded voice asking for viewing card number to continue receiving paper bills.

Tried to enter any old thing three times then voice gives out 0870 # and hangs up >:(

The 01506 still works but for how long...

Money grabbing B'stards !

Title: Re: Sky Customer Services
Post by Heinz on Sep 8th, 2006 at 10:34am
Way OT ricj6400 and not very accurate so, for the Sky virgins, corrections:

A 'Freesat' (not Freeview - that the digital terrestrial alternative) card (FTV - Free To View) will decrypt THREE channels - Channel 4, five and Sky Three only.

All other 'non-Sky' channels are FTA (Free To Air) and do not need a card of any sort.

Title: Re: Sky Customer Services
Post by dad2711 on Sep 8th, 2006 at 7:06pm
Just tried the 0800 number at 7 pm uk time  it did work but went over to india >:(

Title: Re: Sky Customer Services
Post by peterlittleton on Sep 11th, 2006 at 10:07am
The 0800 5875707 is still working well and got me speaking to someone with a Scottsh accent.

Title: Re: Sky Customer Services
Post by marcus on Sep 12th, 2006 at 2:33pm
:) Great site guys.Was an excellent help

;)Called sky today on the 01506831780 number, the phone rang once and a really helpful lady, cut my regular sky bill by 25% ;D

Thanks again! :D

Title: Re: Sky Customer Services
Post by peterlittleton on Sep 14th, 2006 at 1:17pm
The 0800 5875707 number was not working today but the 0800 0510317 number was albeit I had to wait in a 24 minute queue at sky's expense.

Title: Re: Sky Customer Services
Post by Wolfster on Sep 16th, 2006 at 4:21pm
I just used the 01506 831 780 number for Sky and it worked really well.  Went through the menu and I didn't even get put on hold - Excellent!

Thanks for the number, it's a real time as well as money saver. ;D

Title: Re: Sky Customer Services
Post by Boothy20 on Sep 19th, 2006 at 3:58pm
0800 0510317 worked fine today

Just signed up to say that my mother thanks you, my father thanks you, my brother thanks you and I thank you all.  8-)

This site rocks

Gotta Go
Paul

Title: Re: Sky Customer Services
Post by atlantis on Sep 20th, 2006 at 1:18pm
Just to say thanx to you guys.
0800 0510317 worked great today and was answered in less than a minute.
You have saved me so much tome and money. :)

Title: Re: Sky Customer Services
Post by peterlittleton on Sep 20th, 2006 at 2:47pm
Perhaps it is better to keep this number here on the forum and not to place it on the main saynoto0870 search pages, otherwise Sky will probably kill the number. ;)

Title: Re: Sky Customer Services
Post by trentham on Sep 28th, 2006 at 4:05pm
0800 0510317 was working fine two days ago when I needed it  :) but now it seems to have been closed down  >:(

01506 831 780 is still working though, and was answered straight away (in India) after the menu.  I'm quite happy to contribute my 3p to 1899 for this service!

Does anyone else have difficulty understanding what some of the options being read out when you call them are?  The Scottish lady who recorded the menu seems to speak rather quickly for ease of understanding and some of the options I can't make out what she's saying (and I'm a Scot!).  Also, some of the options I know what was said but don't understand what they mean!   :-/

Title: Re: Sky Customer Services
Post by peterlittleton on Sep 29th, 2006 at 2:13pm
Some sneeky jobsworth at Sky is obviously using this forum to obtain and then cancel the freephone numbers that we are using. However I am sure that for every jobsworth at Sky, there are also ethical employees who will continue to share their freephone numbers with us.

Until the next one appears I guess we will just pay 3p per call using the geo number and 1899.

Title: Re: Sky Customer Services
Post by Dave on Sep 29th, 2006 at 2:43pm

4PetesSake wrote on Sep 29th, 2006 at 2:13pm:
Some sneeky jobsworth at Sky is obviously using this forum to obtain and then cancel the freephone numbers that we are using. However I am sure that for every jobsworth at Sky, there are also ethical employees who will continue to share their freephone numbers with us.

What's wrong with 0800 5875707 then?

Title: Re: Sky Customer Services
Post by trentham on Sep 29th, 2006 at 3:17pm
Hmm, peterlittleton posted on 14 Sep that it wasn't working so I didn't try it.  It does seem to be there again now, however.

Title: Re: Sky Customer Services
Post by peterlittleton on Sep 29th, 2006 at 10:53pm
Dave

It is still there but effectively all it does is gives you the 0870 number!

Title: Re: Sky Customer Services
Post by swood75729 on Oct 3rd, 2006 at 3:58pm
Enter a false account number
eg. 123 then * & option 1.
Repeat three times & you'll be transferred to an operator

Title: Re: Sky Customer Services
Post by peterlittleton on Oct 4th, 2006 at 12:39pm
Thanks S Wood, you are a star, that worked perfectly.

Title: Re: Sky Customer Services
Post by LeeUK on Oct 6th, 2006 at 10:20pm
I've just phoned the freephone 0800 5875707 number and entered 123* 3 times and got transfered to an agent to reschedule my installation date for Sky. Wasn't on the phone 2 minutes.  ;D

Why do they use these sneaky freephone numbers if they don't like people using them?  :-?

Title: Re: Sky Customer Services
Post by Alloneword on Oct 11th, 2006 at 3:06pm
Oh well there at it again, just rang 0800 5875707 entered 123 * twice and then got told to redial 0870-2404040, also tried 01506-831780 but got told this number is not available from my location, interesting as my outgoing number is blocked by default.

I wonder why I have just cancelled my subscription with them thieving gits


All1

Title: Re: Sky Customer Services
Post by evilbunny on Oct 11th, 2006 at 3:17pm

Alloneword wrote on Oct 11th, 2006 at 3:06pm:
Oh well there at it again, just rang 0800 5875707 entered 123 * twice and then got told to redial 0870-2404040, also tried 01506-831780 but got told this number is not available from my location, interesting as my outgoing number is blocked by default.


If it's anything like other countries you can't block ANI even if you have CID blocked...

Also there is 2 more numbers on this site for that 0870 number...

01506485901 and 01383814000

Title: Re: Sky Customer Services
Post by Dave on Oct 11th, 2006 at 3:25pm

Alloneword wrote on Oct 11th, 2006 at 3:06pm:
Oh well there at it again, just rang 0800 5875707 entered 123 * twice and then got told to redial 0870-2404040, also tried 01506-831780 but got told this number is not available from my location, interesting as my outgoing number is blocked by default.

Perhaps anon can come back and provide another number, like he/she did here.

Title: Re: Sky Customer Services
Post by George Cuthbertson on Oct 11th, 2006 at 3:48pm
I have now tried all the options and Sky seem to have locked them all out. The head office ones (01383) just say they can't help and listen sympathetically when you say it is costing you a fortune to wait 30 minutes on an 0870 number. The 01506 numbers all say that the number is not valid 'from your location'. The 0800 5875707 number redirects you to an 0870. If anyone has any alternatives please post them - I am running out of money as well as patience.

Title: Re: Sky Customer Services
Post by Alloneword on Oct 11th, 2006 at 4:12pm
As George has said drawing a blank with these, maybe folks should just flood them with letters that will give them a headache, oh well lets hope we get another one.


All1

Title: Re: Sky Customer Services
Post by Dave on Oct 11th, 2006 at 4:20pm

Alloneword wrote on Oct 11th, 2006 at 4:12pm:
As George has said drawing a blank with these, maybe folks should just flood them with letters that will give them a headache, oh well lets hope we get another one.

Have you tried nearby numbers like 01506 831781, 782 etc?

Title: Re: Sky Customer Services
Post by bbb_uk on Oct 11th, 2006 at 4:55pm

Dave wrote on Oct 11th, 2006 at 3:25pm:
Perhaps anon can come back and provide another number, like he/she did here.


Then Sky will come back and remove any such number from their system  ;D

Title: Re: Sky Customer Services
Post by SPORTSTER1 on Oct 11th, 2006 at 5:05pm
Just managed to get straight thru on 01506 831781 - was live as of 10 mins ago

Title: Re: Sky Customer Services
Post by Alloneword on Oct 11th, 2006 at 8:20pm
BINGO!!

Thanks SPORTSTER1 worked a treat.


All1

Title: Re: Sky Customer Services
Post by peterlittleton on Oct 11th, 2006 at 8:46pm
This site rocks and deserves an award  8-)

Title: Re: Sky Customer Services
Post by Dave on Oct 11th, 2006 at 8:51pm

4PetesSake wrote on Oct 11th, 2006 at 8:46pm:
This site rocks and deserves an award  8-)

I've updated the database entry.  ;)

;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D

Title: Re: Sky Customer Services
Post by ericevans on Oct 14th, 2006 at 9:20am
I have just rung 01536 831781 and was directed to a helpful call centre operative in Livingston in less than a minute.  We are playing silly games here, though.  Sky clearly trawls through this website and blocks any lines which are advertised. Can SayNoTo come up with any means of keeping sub-sites clear from 'blocking attack'?  If not, is this something which might be raised with local trading standards offices.  What Sky are doing is clearly crass, exploitative and morally unacceptable.  Whether it is actually legal I'm not sure about. Has anyone tried this route and with any joy?

Best to all seekers after fair trading,

Eric

Title: Re: Sky Customer Services
Post by frostyinfinity on Oct 16th, 2006 at 7:31pm
I have just had a similar experience; the 0800 number lists an alternative 0870 number after two tries, but the 01506 number did the trick, spoke to a very nice Scottish lady who logged my request for an engineer without a problem.

Keep up the good work; will always use this site before calling a non-geographical number again.

Title: Re: Sky Customer Services
Post by Clothears on Oct 17th, 2006 at 8:11pm
Just got through tonight on the 01506 831781 number listed on the search page. I did not encounter any of the previously mentioned "we cannot take your call from your location" messages, but that might be because I rang from my mobile (to check the no.) & then went in for the main call from Skype on my PC.
Perhaps ringing THEM from a non-geographical number subverts their scurrilous attempts to earn money from customers who are usually ringing to fix a fault in a service that they are already paying for...  

Title: Re: Sky Customer Services
Post by bianco on Oct 18th, 2006 at 12:49pm
0800 0560939 - Sky Card, call them and they transfer you to customer service

Title: Re: Sky Customer Services
Post by boble on Dec 12th, 2006 at 3:19pm
Hi All

Just in case it has not been mentioned on this thread, if you have an O2 mobile contract phone (maybe PAYG as well) calls to 0870 and 0845 number are included as part of your "free" calls allowance. I find this comes in very handy.

Title: Re: Sky Customer Services
Post by Heinz on Dec 12th, 2006 at 4:45pm

Anti-0870 wrote on Dec 11th, 2006 at 3:28pm:
As sheargraphix said, the 0800 number in database does not work anymore But I have just been trying different number combinations and have found one that works. ;D

I won't publish it on here or post it on the database, as sky can look it up and will no doubt stop it working.

I would ask you to pm me for the number but I don't think I have enough posts to use it. So maybe best that I give the number to a moderator and you will need to pm them for the number? and we don't want sky to find the number out. ;) Could a mod please let me know how best to contact them with this number, thank you.  

Click on my username and you can e-mail it to me via the page that come up.

I'll pass it on by PM to the mods for you

Title: Re: Sky Customer Services
Post by Anti-0870 on Dec 12th, 2006 at 6:28pm
Hi, I have sent you an email with the number, you should receive it soon.

If you have not receive the email, please tell me.

Thanks

Title: Re: Sky Customer Services
Post by Heinz on Dec 12th, 2006 at 7:37pm

Anti-0870 wrote on Dec 12th, 2006 at 6:28pm:
Hi, I have sent you an email with the number, you should receive it soon.

If you have not receive the email, please tell me.

Thanks

Received (twice) thanks.

Forwarded by PM to bbb_uk and Dave and DaveM

Title: Re: Sky Customer Services
Post by bbb_uk on Dec 12th, 2006 at 8:04pm

Heinz wrote on Dec 12th, 2006 at 7:37pm:
Forwarded by PM to bbb_uk and Dave and DaveM
Received with thanks.

I've PM'd allibg5 and swood75729.

Title: Re: Sky Customer Services
Post by peterlittleton on Dec 12th, 2006 at 8:32pm

Anti-0870 wrote on Dec 11th, 2006 at 3:28pm:
As sheargraphix said, the 0800 number in database does not work anymore But I have just been trying different number combinations and have found one that works. ;D

I won't publish it on here or post it on the database, as sky can look it up and will no doubt stop it working.

I would ask you to pm me for the number but I don't think I have enough posts to use it. So maybe best that I give the number to a moderator and you will need to pm them for the number? and we don't want sky to find the number out. ;) Could a mod please let me know how best to contact them with this number, thank you.  


Hi Anti-0870

I sent you a PM regarding the above, offering to pass on the number to those who genuinely require it, however I see from the posts above the the mod's have already done this for you. Thanks guys.

Please could someone also PM me with the new 0800 number for Sky, thank you.

Title: Re: Sky Customer Services
Post by peterlittleton on Dec 12th, 2006 at 11:09pm
Heinz

Thanks for the PM with the number. I guess we will need to ensure that it is not published on here or revealed to any Sky Personnel posing as a Sky Customer. Otherwise we will be back to square one again.

Pete

Title: Re: Sky Customer Services
Post by Anti-0870 on Dec 12th, 2006 at 11:32pm
Hi peterlittleton, as I was saying above, I can not send pm's to anyone as yet because I have not enough posts, sorry.

Just to reiterate, I ask all members not to post the number on this forum or on the database, as sky will just stop it working. It is best to just use the pm system and would be up to the mods who receives the number.

Lets just hope sky don't find out what the number is.

Oh, and don't forget to use 141 before you dial, to withhold your number.

Title: Re: Sky Customer Services
Post by peterlittleton on Dec 13th, 2006 at 12:16am
Anti-0870

That is a good point about using 141 before you dial. I realised that you cannot send PM's yet, however you can receive them. Hopefully you got my PM to you OK and in it you have my e-mail address if you ever need to contact me.

Pete

Title: Re: Sky Customer Services
Post by korky69 on Dec 13th, 2006 at 12:10pm
any chance someone could pm me the $ky tel number please

....k

Title: Re: Sky Customer Services
Post by doug11 on Dec 13th, 2006 at 12:22pm
I am new to this site but fully support the concept. I signed up for Sky broadband and have spent many many hours on the phone to try and get their server to give me an IP address. If it wasn't for this site I would be bankrupt by now.
I am still havining to contact the mythical to3 dept at sky broadband only accaessed through sky technical I have read all the threads and have now joined the community can someone send me the new number.
I have emailed my disgust to Sky but in the main they seem to ignore ALL emails on whatever topic and just try limiting a complaint to 128 characters!!!!

Title: Re: Sky Customer Services
Post by No Rest on Dec 13th, 2006 at 1:40pm
Could someone PM me with the secret 0800 number?

Merry Christmas and a Happy New Year to everyone!  :)

Title: Re: Sky Customer Services
Post by Heinz on Dec 13th, 2006 at 1:44pm

4PetesSake wrote on Dec 12th, 2006 at 11:09pm:
I guess we will need to ensure that it is not published on here or revealed to any Sky Personnel posing as a Sky Customer. Otherwise we will be back to square one again.

Agreed.  I note that there are already 3 requests above from first time posters (I'll leave the decision whether to respond with bbb_uk).

Title: Re: Sky Customer Services
Post by korky69 on Dec 13th, 2006 at 2:54pm
agree with the secrecy of it,but i dare say that $ky will figure it out in the end anyway!
i just hate calling them anyway,even if its free!
they just triple charged me on an install last month,took 3 weeks to get the £100 they owed me,now to top it off they just took an extra direct debit sub today,with no doubt another 1 to follow next week!
need that just before xmas!

Title: Re: Sky Customer Services
Post by trek6700 on Dec 13th, 2006 at 3:21pm
Hi. just joined to day, been reading posts on the sky freephone number, i tried to contact sky today, on the the freephone number i have used in the past, which always worked, for some reason it as stopped! so had to dial the 0870 premium rate number, i was on at least 30 mins. i was hoping some one could give me the new number thats going about, would be much appreciated. having lots of problems with my sky dish. cheers

Title: Re: Sky Customer Services
Post by Dave on Dec 13th, 2006 at 3:31pm
Does no-one on here have an inclusive package where calls to 01/02 geographical numbers are 'free'? Does the 01 number that is in the database and that I have posted on here no longer work? If you have an inclusive package it does not make any difference to you whether you call a 01/02 number or 0800/0808 as they're both non-chargeable to you.

Title: Re: Sky Customer Services
Post by peterlittleton on Dec 14th, 2006 at 12:04am

Heinz wrote on Dec 13th, 2006 at 1:44pm:

4PetesSake wrote on Dec 12th, 2006 at 11:09pm:
I guess we will need to ensure that it is not published on here or revealed to any Sky Personnel posing as a Sky Customer. Otherwise we will be back to square one again.

Agreed.  I note that there are already 3 requests above from first time posters (I'll leave the decision whether to respond with bbb_uk).


Yes I too think that it is better for the Mods to make the decision. If they give it out to all newbies and it is quickly shut down then it is clear that Sky will stop at noting to infiltrate this site. Sorry to you genuine newbies but I am sure that you will be able to understand the current dilemma the Mods have in revealing this number to lots of new members.

As an alternative, have you tried the Geo number given on the main site, if you fail to get through on the number ending 82, just alter the last 2 digits until you succeed. It won't take you long. When you have succeeded, please, please, do not post the Geo number on here.

Title: Re: Sky Customer Services
Post by Chris_M on Dec 14th, 2006 at 3:13am
I've just registered today, as I need the Sky number to change my payment details.

I think it's unfair to perhaps deny a newbie the 0800 number simply because of a low post count.  I understand the reasoning behind it but it still is unfair.

IMO, a fairer way is to perhaps have a ratio system.  I have contributed a geographical number in the past, which can be verified via the IP logs, so despite having a low post count, I should qualify for the secret number.  ;) ;D

Title: Re: Sky Customer Services
Post by doug11 on Dec 14th, 2006 at 12:26pm
I have read the comments since my initial plea for the sky freephone number.

Whilst I can agree with some of the sentiments is not the purpose of this site to cause the greatest annoyance to the individual companies by denying them revenue from the 0870 numbers. If this is the case then surely publishing the number causes the company the greatest amount of damge. Whereas keep the number secret has no impact on the company and achieves there aim of collecting revenue from the unsuspecting public.

Yes they may cut the number as before but a new one is always found in the end.

What is this siyte for but to hit the companies where it hurts in the bank balance.

Title: Re: Sky Customer Services
Post by homerpovey on Dec 14th, 2006 at 3:32pm
Interesting!

I've just phoned Sky on the 01 number, during which I had to be transferred to Technical support but was told there was a very long wait for this and was given an 0870 number to call when less busy. I then asked for an 01 number as it would be a very expensive call and she quoted this website to get it! So Sky definitely keep tabs on this place as previously mentioned.

Title: Re: Sky Customer Services
Post by Elize on Dec 14th, 2006 at 3:36pm
hello    I have just spent 43 minutes on the phone trying to get through to sky customer services and finally got through then was disconnected :(   please does any one have the 0800 number

Title: Re: Sky Customer Services
Post by bbb_uk on Dec 14th, 2006 at 5:28pm
I would like to re-iterate Dave's comment above:-


Quote:
Does no-one on here have an inclusive package where calls to 01/02 geographical numbers are 'free'? Does the 01 number that is in the database and that I have posted on here no longer work? If you have an inclusive package it does not make any difference to you whether you call a 01/02 number or 0800/0808 as they're both non-chargeable to you


By ringing Sky on the 01/02 geographical number (providing you have 'free' mins) instead of the freephone then Sky are unaware of this.  However, ringing on a freephone, Sky would be aware simply because these numbers carry 'stats' and Sky will notice from the 'stats' the increase in calls to their freephone number and will stop it and maybe issue another one.  This really doesn't cost Sky much at all to do this so it's not really hurting them.

Mad as it seems, ringing on an 01/02 number means not only loss of revenue but also Sky are not aware of the extra increase in traffic to the number so they don't know (unless they get it from this site) but even if they do realise people are ringing on an 01/02 number, it actually costs Sky more money to stop/block a geographical number (and possibly nearby number ranges) and then having the added costs of getting new lines in from BT to replace those that they've cut off.  This will cost Sky more money than ringing on an freephone number which, as stated earlier, probably costs Sky nothing to get a new freephone number.

Also, for those fed up of ringing Sky (or any other company for that matter) using these numbers then why not email them using, as a draft, the letter here.  The more people that complain then it increases the chances that they will resort to using lower costing numbers instead.

Title: Re: Sky Customer Services
Post by nads on Dec 14th, 2006 at 6:17pm

trentham wrote on Sep 28th, 2006 at 4:05pm:
01506 831 780 is still working though, and was answered straight away (in India) after the menu.  I'm quite happy to contribute my 3p to 1899 for this service!  :-/



What's this 1899 service?  Not heard of it before can someone explain it to me or direct me to a thread that can.

Thanks

Title: Re: Sky Customer Services
Post by bbb_uk on Dec 14th, 2006 at 7:18pm

nads wrote on Dec 14th, 2006 at 6:17pm:
What's this 1899 service?  Not heard of it before can someone explain it to me or direct me to a thread that can.
For those paying BT linerental then see this thread.  However, its now 4p per call (not min) to a geographical (01/02) number now, not 3p per call and also Call18185 are generally the cheapest.  With a BT landline you can also get free evening & weekend calls with no monthly fee - just see my link.

However, those with a cable landline then you can't get calls as cheap as you can when using a BT landline but you can get a little bit cheap calls by visiting this thread.

Title: Re: Sky Customer Services
Post by nads on Dec 14th, 2006 at 11:25pm
Thanks - I'm even more confused now!  I get my line rental from BT (Option 1) but use talk talk for my calls unless I bypass them to BT by prefixing the number I'm dialling with 1280 - so instead of prefixing with 1280 I'd prefix it with 18185/1889 instead - is that correct?  If so, who do i pay for these calls?

By the way, called sky's geographical no to do an upgrade tonight and was told that I had to dial the 0870 on the letter I was sent as they couldn't deal with it or pass me through as they only dealt with cancellations!

Title: Re: Sky Customer Services
Post by Chris_M on Dec 15th, 2006 at 12:08am
A big thank you to the two forum members who supplied me with the number.

I have a TiVo pvr and to call Tivo customer services I have to call 08702 41 84 86, which is run by sky.

I wonder if the 0800 number can get me through to Tivo CS.

Title: Re: Sky Customer Services
Post by doug11 on Dec 15th, 2006 at 11:26am
Firstly many thanks to the two forum members for contacting me.

I am begining to hate Sky and its underhand dealings with a passion. I emailed them to ask for the cheapest way to upgrade to Sky HD, having been a customer for many years, I had hoped that they might actually help. No a stock reply £299 £60 fitting (to take a wire out of the sky+ box and put it in the HD box) and £10 per month.
They completely failed to mention the half price HD box offer if installed before the 24th Dec. So I emailed them to complain about this 0870 numbers lack of proffessionalism etc.
This morning THEY PHONED ME and stated that the didn't tell me about this offer 'Because it had nothing to do with Sky'
I tried to explain she may be wrong but was obviously talking to a limited poorly programmed machine.

Sorry I just had to tell someone. Sky is one of the most objectionable compamies that I have ever dealt with. Not because they are rude but if the matter falls outside the script they just keep repeating the same insane rubbish.
I wouldn't even mind usind the 0870 if the answered it directly and dealt with the issue efficiently sadly none of these words apply to this company MY OPINION after months of frustrating calls.
Inconclusion the geographical number often leads to India entertaining if you have time to waste but rarely helps if you want a reply from a real Sky person, if they really exist!
I

Title: 1899 / 18185
Post by Heinz on Dec 15th, 2006 at 12:49pm

nads wrote on Dec 14th, 2006 at 11:25pm:
Thanks - I'm even more confused now!  I get my line rental from BT (Option 1) but use talk talk for my calls unless I bypass them to BT by prefixing the number I'm dialling with 1280 - so instead of prefixing with 1280 I'd prefix it with 18185/1889 instead - is that correct?  If so, who do i pay for these calls?

That is correct - and 1899 and/or 18185 bill you by e-mail every month or every couple of months (online billing only) - you have to provide details for continuous credit card payments (not recommended) or Direct Debit (recommended) when you sign up online.

Title: Re: Sky Customer Services
Post by trek6700 on Dec 15th, 2006 at 6:35pm
Hi. just like say thank you to the forum member who pm me the sky phone number. was much appreciated. Cheers.

Title: Re: Sky Customer Services
Post by nads on Dec 16th, 2006 at 10:01am
Thanks for everyone's help - any chance someone could PM me the 0800 number please so I have it for future reference.

Title: Re: Sky Customer Services
Post by swood75729 on Dec 16th, 2006 at 5:27pm

bbb_uk wrote on Dec 12th, 2006 at 8:04pm:

Heinz wrote on Dec 12th, 2006 at 7:37pm:
Forwarded by PM to bbb_uk and Dave and DaveM
Received with thanks.

I've PM'd allibg5 and swood75729.



Many thanks much appreciated

Title: Re: Sky Customer Services
Post by Dave on Dec 16th, 2006 at 8:56pm
Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

Title: Re: Sky Customer Services
Post by No Rest on Dec 17th, 2006 at 12:02pm
I would just like to say thanks to the forum member (you know who you are) for sending me the 0800 number. I managed to cancel my Sky subscription  :)

Title: Re: Sky Customer Services
Post by nads on Dec 17th, 2006 at 9:41pm

Dave wrote on Dec 16th, 2006 at 8:56pm:
Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?



That's the number I tried and was told it was cancellations and they couldn't pass me through to another department and had to dial the 0870 number.

Thanks to the member who PM'd me the freephone number  ;)

Title: Re: Sky Customer Services
Post by Dave on Dec 17th, 2006 at 10:04pm

nads wrote on Dec 17th, 2006 at 9:41pm:
That's the number I tried and was told it was cancellations and they couldn't pass me through to another department and had to dial the 0870 number.

The number originally posted was 01506 831780 (see this post). Since then, that number and 01506 831781 have been discontinued. Hence the number listed is 782 as it appeared to work. You can try other nearby numbers as these will go through to Sky's office. Similarly, it appears 01506 484xxx numbers are Sky numbers aswell.

Title: Re: Sky Customer Services
Post by Fatmax on Dec 19th, 2006 at 11:04pm
For all the newbies out there who don't qualify for the secure 0800 just got off the phone to sky refer to post on page 10 O.K.!! ;)

Title: Re: Sky Customer Services
Post by Smasher on Dec 22nd, 2006 at 8:08pm
I'm trying to find an alternative to 08700 248 902 for Sky Digital - this is a department dealing with offers such as the current student offer at www.sky.com/students though nobody in the customer service centre knows anything about this offer  ::)  

It would be great if anyone could help find this - I've tried the obvious 192.com and BT phone book and been through to what I think is Sky's switchboard, but nobody knows about this department.  Could be a case for Mulder and Scully...  ;D

:-[ *EDIT - I'M BEING THICK AND ONLY SAW P1 BEFORE ADDING THE ABOVE MESSAGE*  :-[

Title: Re: Sky Customer Services
Post by Dave on Dec 31st, 2006 at 12:31am
Does 0800 0512595 work now as it answers with a menu?

Title: Re: Sky Customer Services
Post by doug11 on Dec 31st, 2006 at 11:01am
I tried the 0800 0512595 this morning and it works fine, full menu and spoke to technical AGAIN.
Maybe they have a limited access to numbers and circulate their ability to connect to try and confuse us?

Title: Re: Sky Customer Services
Post by 4810510 on Jan 1st, 2007 at 11:58am

Dave wrote on Dec 16th, 2006 at 8:56pm:
Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?


Hi, first post so be gentle, just called the above number and got straight through to customer services after one ring.  No menus just asked to enter my home phone number.  I think, and it's a guess based on the ansafone message, that installations is 01506 831785.

Title: Re: Sky Customer Services
Post by Nickf on Jan 1st, 2007 at 6:50pm

Dave wrote on Dec 16th, 2006 at 8:56pm:
Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

Yes. I called this number on the 30th dec. they put me thriugh to customer services and I was able to change my package with out problem.

Title: Re: Sky Customer Services
Post by IAVOID0870 on Jan 2nd, 2007 at 12:16pm

Dave wrote on Dec 16th, 2006 at 8:56pm:
Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries?



Just tried this number and it worked Ok - answered within 3 rings, requesting I put in my home tel. number including STD code...
I typed 0870 7??? ????  On asking what was the TOP package they were very helpfull and started to pass me to CS - as stated before they are installation Dept.

Title: Re: SKY Numbers
Post by amazing marie on Jan 2nd, 2007 at 1:41pm

PhilH wrote on Mar 17th, 2005 at 9:48am:
Thanks James

This number does not work.
You just get a continuous beep.
Is that the number you used ? If so when ?
SKY seem to have eliminated all the other numbers posted so maybe they have killed this one too.

If they go to such great lengths to force people to use their 0870 numbers it makes you wonder just how much money they make from these. Also, how much business they lose by alienating people such as ourselves.

I have just E-Mailed them to say that. if I am unable to communicate effectively with my  TV Provider, they may as well cancel my subscription altogether.
I am awaiting their reply.

Phil


One number I have used and it is customer services I think, they will put you through to anyone. 01506 831782 BUT DON'T PUT IN YOUR NUMBER WHEN ASKED, if you do you are stuffed. Just let it repeat twice then it seems to put you straight through

Title: Re: Sky Customer Services
Post by troybraz on Jan 2nd, 2007 at 2:15pm
I tried the 0800 0512595 today it works fine, full menu and I did get to speak to customer services, I did have to wait an estimated 6 minutes, but doesn't matter it was a freephone number

Title: Re: Sky Customer Services
Post by rsharding on Jan 2nd, 2007 at 9:59pm
I have also tried 0800 0512595 at 21.45 and got straight through to customer services. Didn't even have to wait for correct extension to be answered ! :)

Title: Re: Sky Customer Services
Post by montleberry on Jan 3rd, 2007 at 1:08pm
I also just dialled the 0800 number, successfully. However, when following the menu selections for customer services the first time I was told this service was unavailable.  So I tried a different selection (I chose `cancellations' I think) and it worked fine.  But now while writing this, I tried the customer services choice again and it worked fine too, so I don't know what happened the first time!

Title: Re: Sky Customer Services
Post by Smasher on Jan 3rd, 2007 at 2:42pm
Hey thanks Dave - this one works fine - great find (how did you find it out of interest?) :D  

Smasher  ;)

Title: Re: Sky Customer Services
Post by Dave on Jan 3rd, 2007 at 7:57pm

Smasher wrote on Jan 3rd, 2007 at 2:42pm:
Hey thanks Dave - this one works fine - great find (how did you find it out of interest?) :D

It was posted a while ago on this thread.  ::)

Read back and you will see.  ;)

Title: Re: Sky Customer Services
Post by seinfeld on Jan 8th, 2007 at 12:41pm
Hello Any chance i could have the 0800 number, i live in Spain and i can get free 0800 call on skype otherwise it will cost me a fortune ringing the 08702 number  Thanks For The Help.

Title: Re: Sky Customer Services
Post by peterlittleton on Jan 9th, 2007 at 9:37am

seinfeld wrote on Jan 8th, 2007 at 12:41pm:
Hello Any chance i could have the 0800 number, i live in Spain and i can get free 0800 call on skype otherwise it will cost me a fortune ringing the 08702 number  Thanks For The Help.


See posts 208 and 209 on the the previous page, page 14.

Title: Re: Sky Customer Services
Post by Caff68 on Jan 9th, 2007 at 3:54pm
Hi all; just got through to Sky ok through cancellations/turnaround (whatever that means!) meaning to cancel my subscription. Got talked out of it - of course! - but did secure FREE engineer call-out (was initailly offered half-price - £30!! - and declined). I'll cancel my subsciption later, once it's working properly; then I'll at least be able to watch the freeview channels - which currently don't work if it's raining (which is most of the time at the moment)!! The customer "advisor" would only give me 0870 numbers, incidentally: she told me there were none when I asked her for an alternative to an 0870 number - which was pretty amusing given that I had got through to her on the 0800 number in the first place!!! :D

Title: Re: Sky Customer Services
Post by Smasher on Jan 13th, 2007 at 2:07pm
Trying 0800 015 2595 but it rings 3-times before the BT message advises me "The other person has hung up".

I've tried it continually for the last 30 mins and either got a busy tone or this...  :-?

Title: Re: Sky Customer Services
Post by blowpipe on Jan 20th, 2007 at 12:50pm
Hi all, just found this site after an 'interesting' experience with Sky customer services. Their offer to give you a credit of £10 by ordering online falls short as the system then wouldn't let me complete the order! A call (via the 08706 number ::)) then gets me referred back to Sky customer servives on their other pricey number.

Looks like they're trying to claw their money back, so it's not such a good offer after all......

Can anyone help me with the current freephone number via PM? I appreciate I'm new on the site, but any help gratefully received.

Thanks,

Paul

Title: Re: Sky Customer Services
Post by peterlittleton on Jan 21st, 2007 at 2:15pm

blowpipe wrote on Jan 20th, 2007 at 12:50pm:
Hi all, just found this site after an 'interesting' experience with Sky customer services. Their offer to give you a credit of £10 by ordering online falls short as the system then wouldn't let me complete the order! A call (via the 08706 number ::)) then gets me referred back to Sky customer servives on their other pricey number.

Looks like they're trying to claw their money back, so it's not such a good offer after all......

Can anyone help me with the current freephone number via PM? I appreciate I'm new on the site, but any help gratefully received.

Thanks,

Paul


See posts 208 and 209 on the the previous page, page 14.

Title: Re: Sky Customer Services
Post by poppikins on Jan 29th, 2007 at 11:50am
Since we bought a digibox with viewing card and dish installation from Sky three years ago I have been grappling with them on their 0870 numbers as it does not provide the promised ITV3, Channel 4 and TCM.  It is scandalous that you have to pay on these expensive 0870 numbers for the providers’ service failures.  Sky is really the most awful company to deal with and after holding on their 0870 menus for over 30 minutes at a time as soon as we say we don’t have a contract just the installation they are either unwilling or unable to help.  Having spent over £100 in 0870 phone calls (together with a great deal of stress) I was just about to give up.  Then I found the Freephone number on this brilliant site.  Well done everybody.

Title: Re: Sky Customer Services
Post by kjtrading on Jan 29th, 2007 at 10:10pm
I have just used this FREEPHONE number!!!! 08000512595 and it works. I found it after lots of looking on this page http://www.ixat.net/Default.asp?PageID=21&PostID=8406

Hope this helps. Please let us know


Title: Re: Sky Customer Services
Post by chrisastin on Feb 7th, 2007 at 12:26pm
;) this number works great

Title: Re: Sky Customer Services
Post by blowpipe on Feb 10th, 2007 at 3:03pm

blowpipe wrote on Jan 20th, 2007 at 12:50pm:
Hi all, just found this site after an 'interesting' experience with Sky customer services. Their offer to give you a credit of £10 by ordering online falls short as the system then wouldn't let me complete the order! A call (via the 08706 number ::)) then gets me referred back to Sky customer servives on their other pricey number.

Looks like they're trying to claw their money back, so it's not such a good offer after all......

Can anyone help me with the current freephone number via PM? I appreciate I'm new on the site, but any help gratefully received.

Thanks,

Paul


Cruz,

Many thanks for your PM. Just used the number today as the brand new handset for Sky+ packed up. Straight thruogh to customer services who were actually very helpful.

Cheers again,

Paul

Title: Re: Sky Customer Services
Post by Dave on Feb 12th, 2007 at 9:06pm
Stumbled on 01506 831867 which may be of use.

Title: Re: Sky Customer Services
Post by Nick66 on Feb 13th, 2007 at 12:01pm
I tried the 0800 0512595 number but I got a message saying "one of our departments has tried to contact you, you need take no further action" or words to that effect and then I was cut off. Anyone else had this?

Title: Re: Sky Customer Services
Post by chrisr01 on Feb 13th, 2007 at 12:29pm
I have been using this number for over 6 months now and never fail to get through.  Try puting the ever faithful 141 in front of the number before dialing.  Used it last week to get my Sky+ box fixed for free, they tried the £65 callout but the threat of cancellation soon removed that. ;D Any way like i say try the number with 141 in front and good luck  ;)

Title: Re: Sky Customer Services
Post by peterlittleton on Feb 13th, 2007 at 3:33pm
I have just called Sky and spoken to CS for about 15 minutes using the 0800 0512595 number. It seems to be working fine now. I have skytalk and just dialed the number direct without using 141  ;D £1.20 Saved.

Title: Re: Sky Customer Services
Post by mcshyd23 on Feb 13th, 2007 at 4:22pm
First and foremost many thanks to this site guys great job

Reading all of this thread i ve figured out something. Going by my assumption that the 0800 number doesnt change whether its on or off i believe its to do with caller volumes which also is also in cohesion with people stating if its on or off. When its posted its on obviously many people get wind of this and make the calls = larger volumes, when its off less calls, someone tries it randomly (its then back on etc etc). Try it in off peak times.
Just a theory
As for getting freebies from sky by threatening to leave, i do believe (for those that dont know) this is apparent for many companies offering a service in exchange for money (t-mobile used to be one for example but are becoming more stringent) i do hope this helps

Title: Re: Sky Customer Services
Post by kjtrading on Feb 13th, 2007 at 5:06pm
Hi

Just tried it and it worked fine.

Title: Re: Sky Customer Services
Post by Nick66 on Feb 14th, 2007 at 8:59am
I tried it again last night and got through Ok, must have something to do with volume of calls. Didn't solve my problem (broadband activated but router not yet received) but that's another story - at least I saved 23 minutes worth of an 0870 call!

Title: Re: Sky Customer Services
Post by macdawn on Mar 7th, 2007 at 7:45pm
Hi,

I had recently moved, and was trying to call Sky to arrange for an engineer to come and install a new satellite dish. I had tried calling the 0870 number at first, but I had been tranferred from one department to the next without getting anything done (and wasting £3+ on hold).

Then I tried calling the 08000512595 I had found on this site, and was put on hold for 48 MIN without getting anything done either. The customer service guy had tried to help but as it was not a direct line to the 'Moving House' -related department, the best he could was to put me in the queue...

So, I am begging for someone, if you have any way I can get to the relevant department, please help me...

Title: Re: Sky Customer Services
Post by Dave on Mar 7th, 2007 at 8:14pm

macdawn wrote on Mar 7th, 2007 at 7:45pm:
So, I am begging for someone, if you have any way I can get to the relevant department, please help me...

Have you tried the 01506 geographical number?

Title: Re: Sky Customer Services
Post by macdawn on Mar 7th, 2007 at 8:30pm
I have tried to call the geographical number too. I am thinking perhaps I had tried calling in at the 'peak hour' periods?

I intend to try calling again tomorrow at some ungodly hour, and hopefully I can get to some living person to help me with my problem. But all the directing, press '1' for this, '2' for that... is kinda confusing, not to mention waste of time.

One thing is for sure, I am sure glad I am not using the 0870 number.  ;D

Title: Re: Sky Customer Services
Post by Dave on Mar 7th, 2007 at 8:49pm

macdawn wrote on Mar 7th, 2007 at 8:30pm:
I have tried to call the geographical number too. I am thinking perhaps I had tried calling in at the 'peak hour' periods?

Try calling other nearby 01506 numbers as this number was found because the original one was discontinued. They will all go to the Sky office, although they may be departments that can't help you and/or employees' direct numbers.

Title: Re: Sky Customer Services
Post by dad2711 on Mar 10th, 2007 at 9:01pm
As off 9 pm to night have phoned and talked to a lady at sky on ----------
0800 0512595    still working ok   ;)

Title: Re: Sky Customer Services
Post by gudman on Mar 11th, 2007 at 1:43pm
i called them today (sunday) and it works well, i was calling regarding broadband but they guy asked me to call a  0870 number and i told him my phone allow me to call 0870 (tip from this site) and he put me through.
thnks  guys

Title: Re: Sky Customer Services
Post by g7rpo on Mar 12th, 2007 at 12:05pm
0800 number working fine for me midday 12th March 2007

Title: Re: Sky Customer Services
Post by bramernic on Mar 15th, 2007 at 5:26pm
The freefone number worked fine yesterday (14/3/07), but today (15th) when I said I was calling about broadband it put me through to a recording saying that the requested option was not available on the number I had dialed. It refered me to the 0870 number.  I dialed the geographic number and that still worked.

Title: Re: Sky Customer Services
Post by minniemax on Mar 18th, 2007 at 12:41pm
I have just spoken to the Complaints Dept and have been told that if you send them a copy of  your phone bill will the calls to them hightlighted and a covering letter they will refund the cost of the calls.

You need to send a copy to:

Sky Subscriber Services
4 McIntosh Road
Kirktown Campus
Livingston
West Lothian
EH54 7BW

Title: Re: Sky Customer Services
Post by gudman on Mar 21st, 2007 at 2:32pm
today(21/03) i called sky using 0800 number for broadband support and it goes to recorded message asking to call 0870 number
but the GN working well  ;D, i have had to wait nearly an hour to get an answer

Title: Re: Sky Customer Services
Post by jamkop on Mar 26th, 2007 at 5:39pm
Hi

I've used this site for ages and it brilliant, saved me loads of dosh.  Just registered as I'm pissed off with 0870 numbers and it seems Sky are trying to change their number so they can make EVEN MORE MONEY.  Would change to Virgin but they don't have that in my area.  I have literally just rang Sky on 01506 831 782, ignored the request to enter my tel. no. and got straight through to customer services.  I was able to change my package no problem!

I currently get some Sky movie channels for free (It's called G1 & G2 package).  They have since scrapped this package (or so they say but I'm still on it and I'm able to change which one I receive).  G1 is even numbered movie channels and G2 is odd numbered movie (or the other way round).  These packages were created to give people something for free, FREE FROM SKY I HEAR YOU SAY - YOU BETTER BELIEVE IT!  Allow me to explain.  Say if you had the top package and called up to cancel the lot and just have the basic channels, Sky would lose over £30 - £40.  They will then offer you some free movie channels if you keep your sports package.  So they wouldn't lose as much £££'s.  So I currently get all channels + all sports channels, and I get 5 FREE movie channels  ;D RESULT!

SO, if you're on a top package threaten to cancel everything to just go on basic and see what they offer you or if you're in an area for Virgin, threaten to go to them and see what they offer you.  Remember they don't want to lose customers!!! GOOD LUCK  8-)

Title: Re: Sky Customer Services
Post by jamkop on Mar 26th, 2007 at 6:06pm
I have just checked on Skys website their current package deals, and for all channels + sky sports channels it is £37/pm.  I have been paying £40.50/pm - so they have been charging me for the so called 'free' movie channels they said I could have.  I've just called up and they've credited me for this month but I have to put into writing to get back the money they've taken thus far.  It seems someone in their customer services dept. was telling porkies in order to get commission... robbin gits, I don't even watch the crap movie channels!!!!

Title: Re: Sky Customer Services
Post by darkandstormy on Mar 29th, 2007 at 7:00pm
I am fed up with Sky, because they use these numbers and we have to foot the bill, and I sympathise with you, Try the landline numbers, I loathe any company who uses these numbers and thefore WILL NOT DO BUSINESS WITH COMPANIES IF THERE IS NO LANDLINE NUMBER. IT IS TIME THE UK STAND UP TO THESE IDIOTIC COMPANIES WHO ARE RIPPING THE PUBLIC OFF AND GIVE PATHETIC CUSTOMER SERVICE.

Title: Re: Sky Customer Services
Post by jamkop on Mar 30th, 2007 at 11:03am
Well I got it sorted without writing to their Customer Services Dept.  I had to threaten to cancel my entire subscription, why do they only 'help' you when you when you threaten this???  I said I will cancel the whole lot and throw the bloody box out of the window!! They soon listened  :-X  I finally spoke to someone who had heard of the G1 & G2 package, he said I was notified in July last year that I would no longer get Movies for free and that my price would be xyz.  But little did he know I keep all correspondence and was able to refer back to this letter, and it did not say that Movies would no longer be free to me, it just said that the price for my package would be going up.  So I got my refund... in the end, plus they never got anymore money out of me, coz I never dialled their 0870 number  ;D

Title: Re: Sky Customer Services
Post by spuddy on Apr 9th, 2007 at 10:52pm
Have spent a couple of days lurking on this forum before trying a geographical number this evening.

01506 831 781 worked o.k.  I just ignored the prompts and after two rounds of them I was connected.  :D

Only trouble is I got cut off after 11 minutes  :( and so, with trepidation, I tried it again.  I got through again but couldn't get through to the nice lass who had been dealing with me so had to start again with my problem.  This took 18 minutes but I didn't get cut off.

Title: Re: Sky Customer Services
Post by annm19 on Apr 10th, 2007 at 11:13am
ive just got through on 01506 831 782 but am being charged the 0870 rate according to my first phone bill

Title: Re: Sky Customer Services
Post by minniemax on Apr 11th, 2007 at 2:53pm
I have been trying to contact Sky AGAIN today and have found that none of the freephone OR geogra[hical numbers are working - including the Disnry Channel option.  On all the lines I get the message either - sorry this service is no longer available or this service can  not be accessed from the number you are calling from (even when I put 141 before the number)  I don't know about anyone else, but I am getting sick and tired of Sky making money off their customers when their service goes wrong!

Title: Re: Sky Customer Services
Post by Heinz on Apr 11th, 2007 at 3:17pm

minniemax wrote on Apr 11th, 2007 at 2:53pm:
I have been trying to contact Sky AGAIN today and have found that none of the freephone OR geogra[hical numbers are working - including the Disnry Channel option.  On all the lines I get the message either - sorry this service is no longer available or this service can  not be accessed from the number you are calling from (even when I put 141 before the number)  I don't know about anyone else, but I am getting sick and tired of Sky making money off their customers when their service goes wrong!


Try adding two to the number you first thought of (works for me).

Title: Re: Sky Customer Services
Post by minniemax on Apr 11th, 2007 at 3:38pm
I seem to have tried everything else - I'll give that a go.  ;)

Title: Re: Sky Customer Services
Post by Heinz on Apr 11th, 2007 at 3:49pm

minniemax wrote on Apr 11th, 2007 at 3:38pm:
I seem to have tried everything else - I'll give that a go.  ;)

Check your e-mail.

Title: Re: Sky Customer Services
Post by Cheeka on Apr 11th, 2007 at 4:34pm
I've been trying to call sky because they owe me money but it seems all the geographical numbers are no longer working, has anyone got a different number i can try please?

Title: Re: Sky Customer Services
Post by Cruz on Apr 11th, 2007 at 4:44pm

Cheeka wrote on Apr 11th, 2007 at 4:34pm:
I've been trying to call sky because they owe me money but it seems all the geographical numbers are no longer working, has anyone got a different number i can try please?


Check your PMs.

Title: Re: Sky Customer Services
Post by doublegandt on Apr 12th, 2007 at 1:19pm
Cruz (or anyone else!) - any chance you could PM me with the latest contact method also. Sky are REALLY  >:( annoying. thanks.

Title: Re: Sky Customer Services
Post by dmp1967 on Apr 12th, 2007 at 3:03pm
can someone pm as well because they owe me money and have mucked about with my packages

Title: Re: Sky Customer Services
Post by minniemax on Apr 12th, 2007 at 4:39pm
I did eventually get through yesterday (Wednesday) on 01506 831 781 but was on hold for a while.  Can't say that it'll be working today though - they seem to cancel numbers once people have managed to get through on them!!  Good luck with this number  

Title: Re: Sky Customer Services
Post by greg1 on Apr 13th, 2007 at 9:08am
got through to 01506 831781 10 minutes ago (thursday) so its still working. and it only took 2 minutes to get through

Title: Re: Sky Customer Services
Post by saynonto0871 on Apr 13th, 2007 at 9:40am
Still works as of today, Fri. Through in 2 mins without the annoying 10 level button pressing tree.
Better than 10 mins on hold before giving up on the 0870 no yesterday.

Title: Re: Sky Customer Services
Post by mjcairney on Apr 16th, 2007 at 10:14am
Also got through on this number this morning - thanks.   :)

Cheers,

Martin.

Title: Re: Sky Customer Services
Post by mls on Apr 17th, 2007 at 3:24pm

greg1 wrote on Apr 13th, 2007 at 9:08am:
got through to 01506 831781 10 minutes ago (thursday) so its still working. and it only took 2 minutes to get through

I just used this number (2.45pm, Tuesday 17 April) and got through to an adviser in about three minutes, so it still works and saved me a fortune as I knew it would be a long call. I also used 18185 to dial out, so this 30 minute call cost me just 5p! MLS

Title: Re: Sky Customer Services
Post by garf2007 on Apr 17th, 2007 at 9:28pm

mls wrote on Apr 17th, 2007 at 3:24pm:

greg1 wrote on Apr 13th, 2007 at 9:08am:
got through to 01506 831781 10 minutes ago (thursday) so its still working. and it only took 2 minutes to get through

I just used this number (2.45pm, Tuesday 17 April)


^^^Same here @ 9.20pm

Almost fainted when the previous number stop working.  Great site!!

Title: SKY DIGITAL
Post by vranjit on Apr 18th, 2007 at 10:30am
Sky Digital's customer services no. 0870 2404040 has a geographical alternative: 01506 831782 - this latter number has now been barred with the message " this service is no longer available " and then directs back to the 0870 number !

Title: Re: SKY DIGITAL
Post by Dave on Apr 18th, 2007 at 1:04pm

vranjit wrote on Apr 18th, 2007 at 10:30am:
Sky Digital's customer services no. 0870 2404040 has a geographical alternative: 01506 831782 - this latter number has now been barred with the message " this service is no longer available " and then directs back to the 0870 number !

Try other numbers in the sequence and see what you get: 01506 831783, 4, 5 and the other way: 831779, 78, 77 etc

Title: Re: Sky Customer Services
Post by vranjit on Apr 18th, 2007 at 2:55pm
Thanks Dave, 01506 831783 worked like a charm to customer services. I think the problem is that people may be looking up geographical alternatives on this site, calling them and then boasting that they are not using the 0870 number. The company then becomes aware of the bypass and changes it's numbers. So everyone, please keep them in the dark.

Title: Re: Sky Customer Services
Post by minniemax on Apr 18th, 2007 at 3:23pm

vranjit wrote on Apr 18th, 2007 at 2:55pm:
Thanks Dave, 01506 831783 worked like a charm to customer services. I think the problem is that people may be looking up geographical alternatives on this site, calling them and then boasting that they are not using the 0870 number. The company then becomes aware of the bypass and changes it's numbers. So everyone, please keep them in the dark.


You need to be a bit sneaky though as I was asked how I got hold of the number i used the last time I called Sky - I said a friend had given it to me!!

Title: Re: Sky Customer Services
Post by vranjit on Apr 18th, 2007 at 4:15pm
There is no need to be sneaky 'minniemax', if they ask you just say 'i am not telling you' and let them stew in their own juices.

Title: BSKY- FREE PHONE
Post by Restless2100 on Apr 19th, 2007 at 12:14pm
I have been using 0800 051 2593 to phone sky but this has now been stopped. Does anyone have a new free number as this has happened before?

Title: Re: BSKY- FREE PHONE
Post by Dave on Apr 19th, 2007 at 12:20pm

Restless2100 wrote on Apr 19th, 2007 at 12:14pm:
I have been using 0800 051 2593 to phone sky but this has now been stopped. Does anyone have a new free number as this has happened before?

Nearby 0800 numbers seem to also be Sky. Some are as 2593 and don't work. Try changing the last digit to 7, it asks for your home phone number.

Title: Re: Sky Customer Services
Post by Restless2100 on Apr 19th, 2007 at 12:48pm
This only takes you through to sky broadband, any other numbers?

Title: Re: Sky Customer Services
Post by Dave on Apr 19th, 2007 at 12:55pm

Restless2100 wrote on Apr 19th, 2007 at 12:48pm:
This only takes you through to sky broadband, any other numbers?

Like I say, other nearby numbers are also Sky. Try calling them and see whether you get through to CS.

Title: Re: Sky Customer Services
Post by Restless2100 on Apr 19th, 2007 at 12:59pm
Tried changing the last digit to all numbers from 0 to 9 nothing works they have all been blocked.

Title: Re: Sky Customer Services
Post by Dave on Apr 19th, 2007 at 1:06pm

Restless2100 wrote on Apr 19th, 2007 at 12:59pm:
Tried changing the last digit to all numbers from 0 to 9 nothing works they have all been blocked.

Going downwards, 2589, 88, 87 etc and up 2600, 01, 02 etc are Norwich Union numbers.

I've just called 08000512590 and it starts of with some music and Sky propaganda. Then you are put on what appears to be hold because the lady apologises for keeping you waiting.  :-/

Title: Re: Sky Customer Services
Post by RickyB on Apr 20th, 2007 at 6:21pm
Hi
Just used his number - 01506 831783. Worked a treat. Got straight through no problems.

Title: Sky geographical numbers
Post by hopefulljohn on Apr 20th, 2007 at 1:57pm
None of the numbers on the site for sky work, re geographical or 0800.

Title: got sky 0800 number anyone want it
Post by cradleoffilth on Apr 20th, 2007 at 7:49pm
got talking to a sky guy and I was complaining to him about how it cost so much to call sky so that nice gentleman gave this number and you get straight through here it is


0800 234 6019

So do i get a blue peter badge or what
cheers
Andy

Title: Re: Sky Customer Services
Post by daveo1 on Apr 21st, 2007 at 11:55am
Cheers Andy,just used that no and got straight through to cust servs.

Thanks again  :)

Title: Re: Sky Customer Services
Post by royzee on Apr 21st, 2007 at 12:53pm
Thanks Andy, this one certainly worked for me.
Got through in less than a minute, for a Saturday call this is fantastic.
:)

Kind Regards

Roy

Title: Re: got sky 0800 number anyone want it
Post by mls on Apr 21st, 2007 at 1:38pm

cradleoffilth wrote on Apr 20th, 2007 at 7:49pm:
0800 234 6019
Thanks Andy, this worked for me too. And the woman I spoke to was lovely - very friendly and very helpful - which was a bonus! MLS

Title: Re: got sky 0800 number anyone want it
Post by minniemax on Apr 21st, 2007 at 4:26pm
Thanks Andy


cradleoffilth wrote on Apr 20th, 2007 at 7:49pm:
got talking to a sky guy and I was complaining to him about how it cost so much to call sky so that nice gentleman gave this number and you get straight through here it is


0800 234 6019

So do i get a blue peter badge or what
cheers
Andy


Title: Re: Sky Customer Services
Post by BeLGaRaTh on Apr 25th, 2007 at 10:56pm
Hmm Bizarre, just tried the new 0800 number and after explaining my problem (HD box gone screwy, goes into standby every night and doesn't return, forcing a reboot if anyone is interested :)) was advised that I shouldn't be using this number and to call 08702 404040 (which as far as I know is their customer service number?)

A couple of things come to mind, how did they know I was not ringing the 404040 number? and also they knew my contact details etc before I gave them, I had to verify them, possibly due to caller ID? (this asks another question, the normal 404040 doesn't have this facility so do they use this to check who is calling and hence why they block the numbers eventually?)

Title: Re: Sky Customer Services
Post by Heinz on Apr 26th, 2007 at 9:54am

BeLGaRaTh wrote on Apr 25th, 2007 at 10:56pm:
Hmm Bizarre, just tried the new 0800 number and after explaining my problem (HD box gone screwy, goes into standby every night and doesn't return, forcing a reboot if anyone is interested :)) was advised that I shouldn't be using this number and to call 08702 404040 (which as far as I know is their customer service number?)

A couple of things come to mind, how did they know I was not ringing the 404040 number? and also they knew my contact details etc before I gave them, I had to verify them, possibly due to caller ID? (this asks another question, the normal 404040 doesn't have this facility so do they use this to check who is calling and hence why they block the numbers eventually?)

You used the wrong number.

The number is 141 0800 234 6019

Title: Re: Sky Customer Services
Post by remus on May 2nd, 2007 at 11:53am
Just rang the 0800 number, sorry did not read about 141 till after. your telephone number must bring up your account details, as I did not mention this once, and was not asked to verify ::)the very nice lady had to speak to customer service to answer my query. which has been sorted at no additional cost to me. thank you for that ;D

Title: Re: Sky Customer Services
Post by lesleyn on May 6th, 2007 at 4:52pm
Just thought I'd post to say thanks to Andy.

Number (0800 234 6019 ) was good for me today. Got through quickly, asked few general questions about package but since person was unsure about a phone related query he transferred me to a Sky Talk person.

Regards
Lesley :)

Title: Re: Sky Customer Services
Post by domg on May 8th, 2007 at 11:45am
This number now appears to have been blocked.  Do they read this thread?

Can anyone email me with a successful number?

dom


lesleyn wrote on May 6th, 2007 at 4:52pm:
Just thought I'd post to say thanks to Andy.

Number (0800 234 6019 ) was good for me today. Got through quickly, asked few general questions about package but since person was unsure about a phone related query he transferred me to a Sky Talk person.

Regards
Lesley :)


Title: Re: Sky Customer Services
Post by edenc on May 9th, 2007 at 9:46am
Just tried the 141 0800 2346019 for the second time this week. 1st time v.successful and today there is an automated message giving the 0870 number to call! Have they decided to close this door?

Title: Re: Sky Customer Services
Post by domg on May 9th, 2007 at 10:46am
Yes, they close them pretty quickly!  It must be that they keep a watch on this site, I guess...


edenc wrote on May 9th, 2007 at 9:46am:
Just tried the 141 0800 2346019 for the second time this week. 1st time v.successful and today there is an automated message giving the 0870 number to call! Have they decided to close this door?


Title: Re: Sky Customer Services
Post by nikmac on May 9th, 2007 at 1:54pm
Have just called Sky on 01506 831783 got through before the first ring had even finished.   ;DWas not told incorrect number or anything and he was not able to see who I was.

Number to call Sky at present as above  01506 831783

Title: Re: Sky Customer Services
Post by stotty on May 28th, 2007 at 11:07am
I phoned the 0800 number and ignored the request for my phone number. Eventually, it dialled another number and put me through to customer services who after verifying me put me through to customer services.

Title: Re: Sky Customer Services
Post by SandLake on May 29th, 2007 at 3:30pm
I have read that some people have success using 0800 028 7855 for Sky Broadband technical support

Title: Re: Sky Customer Services
Post by cobbler1 on Jun 4th, 2007 at 11:22am
I got through on 0800 028 7855 and was redirected to customers sevices.

Title: Re: Sky Customer Services
Post by umster on Jun 11th, 2007 at 9:40pm
Hi,

Are there any new numbers to call sky Brandband as all previous numbers are dead!!!

Thanks :)

Title: Re: Sky Customer Services
Post by kevmaxthom on Jun 18th, 2007 at 12:17pm
Hi
Tried 01506 831783. got through first time, offer on at the moment sky plus for £49 installed.
Kev ;)

Title: Re: Sky Customer Services
Post by dewdrop on Jun 18th, 2007 at 4:12pm
I have to reschedule a Sky installation, the number I was given to use was 08705 95 95 95.  Funny thing was, upon asking how much this call would cost, the reply came back that it was free from our landline, but from a mobile depended on the operator!  Can this be true? A 0870 number being free??  Or is the guy having me on?

Title: Re: Sky Customer Services
Post by Heinz on Jun 18th, 2007 at 4:28pm

dewdrop wrote on Jun 18th, 2007 at 4:12pm:
I have to reschedule a Sky installation, the number I was given to use was 08705 95 95 95.  Funny thing was, upon asking how much this call would cost, the reply came back that it was free from our landline, but from a mobile depended on the operator!  Can this be true? A 0870 number being free??  Or is the guy having me on?

It wasn't a free call.  They lied.

From a BT landline it costs 3p connection and 7p/minute peak to call.

Title: Re: Sky Customer Services
Post by dewdrop on Jun 18th, 2007 at 4:38pm
I am just gobsmacked at the blatant lies these people make!  I mean really, it wasn't a mistake - on second questioning, he repeated this statement.  It makes me wonder what kind of a company I will be dealing with.

Title: Re: Sky Customer Services
Post by jgxenite on Jun 19th, 2007 at 1:27pm
It *could* be true. For example, the 0870 number for TalkTalk Customer Services is free from a TalkTalk landline, but not free otherwise (subject to normal call rates for 0870 on your provider). This may also be true if you are with the Sky landline calling service with respect to some of their numbers.

Title: Re: Sky Customer Services
Post by Dave on Jun 19th, 2007 at 3:14pm

jgxenite wrote on Jun 19th, 2007 at 1:27pm:
It *could* be true. For example, the 0870 number for TalkTalk Customer Services is free from a TalkTalk landline, but not free otherwise (subject to normal call rates for 0870 on your provider). This may also be true if you are with the Sky landline calling service with respect to some of their numbers.

I would like to clarify what jgxenite is saying here.

Call charges for any number are set by whatever call provider (telephone company/provider) you are with. The company you are calling cannot charge (or not charge) their 0870/0845 number at a different rate or make it free.

However, where the company being called is the telephone provider in the case of Talk Talk, for example, they are able to setup their billing system to make their 0870 number free. It would be possible for Sky to do this for people on Sky Talk, although for Sky to even make this statement would mean that the caller would have to be one Sky's own telephone package. I think it's more likely that the caller is being mislead here.

Title: Re: Sky Customer Services
Post by Bear_Head on Jun 20th, 2007 at 5:23pm

umster wrote on Jun 11th, 2007 at 9:40pm:
Hi,

Are there any new numbers to call sky Brandband as all previous numbers are dead!!!

Thanks :)


Use the Sky Customer Services number 01506 831783. Tell them you're enquiring about Broadband and ask to be put through to that department. And they will. I have done it several times since they shut down the other number. I got straight through to tech support.

Title: Re: Sky Customer Services
Post by dave570b on Jun 21st, 2007 at 7:16pm
I just called sky on 01506 831781 and it worked ine for me

Title: Re: Sky Customer Services
Post by mixtures on Jun 23rd, 2007 at 5:55pm
I tried 01506 831781 earlier today, it asked for the number I was calling from then went dead - tried again; this time omitted to included my dialling code, instead just typed number followed by four zeros - got straight through!!! ;D

Title: Re: Sky Customer Services
Post by sweet_gillette on Jul 4th, 2007 at 6:51pm
Hi ya all,

I was just browsing through and noticed everyone complaining about the time etc that Sky leaves you on hold apparently awaiting for an adviser???? When i finally got through to Sky the last time i called i asked to be put straight through to a manager and complained to them about the amount it was costing me to keep ringing them, she informed me if i send in a copy of my phone bill to them highlighting the calls that where made to them they will refund it!! So i gave it a go what a few more pence on a envelope and a stamp with my amazement  :-?  :o they refunded all of the calls and knocked a fiver off our bill.   ;D

This is the address you need to write to:  

Correspondence Department,
Sky Subscribers Ltd,
4, Mackintosh Road,
Kirkton Campus,
Livingston,
West Lothian
EH54 7BW

Title: Re: Sky Customer Services
Post by dewdrop on Jul 12th, 2007 at 10:54am
I dialled 01506 831783 to reschedule the installation.  It asks from which number you are dialling from, I typed 020 0000 0000.  Got through fine.  Thanks for this guys!

Title: Re: Sky Customer Services
Post by maborouk on Jul 14th, 2007 at 11:24pm
New to this forum, but have being using the website for ages, it is superb  :) :) I cant stand paying for calls to 0870 and 0845 numbers, so keep it coming, I am also trying to spread the gospel, but I read somewhere that this site is crashing due to the sheer amount of numbers using it  ;) :(

Can somebody please post the most up to date geographical number for Sky, with advice on numbers to put in after connection. The nice Halifax people have just informed me that my credit card used to pay my Sky bill is changing from Visa to Mastercard, with a new account number. This means I need to contact Sky to let them know.

(I have a Talktalk package that allows me to call geographical numbers for free)

Title: Re: Sky Customer Services
Post by Anti-0870 on Jul 15th, 2007 at 2:36am

maborouk wrote on Jul 14th, 2007 at 11:24pm:
Can somebody please post the most up to date geographical number for Sky.



I'm afraid that is not always possible. Sky seem to check this site a lot and any geographical numbers we find, sky quickly stop them working. Try the main CS number, that works ok.

The number I found six months ago, no longer works :(

If anyone does find another number,  maybe it's best to PM a mod or a full member the number, this can then be sent as a PM, to people who want it.

This just stops sky finding out the number, for a bit longer anyway ;)

Title: Re: Sky Customer Services
Post by BeautyScrotex on Jul 17th, 2007 at 3:26pm
I also dialled 01506 831783.  Entered my correct phone number, including std, and got through to someone in about two minutes - then found I was in wrong department, and was told to try phoning normal 0870 number later -I asked whether she could put me through instead coz I didnt want to pay the 0870 tarriff and she obliged- see, honesty is the best policy!!

I went onto hold and was finally answered after about 35-40 minsminutes, although by the time Id organised installation, the call was 59 mins.  Luckily I use one of those dial before you dial things, so the whole call should cost me five pence!!  Hope that theres no way of transferring the tarriff as well as the call....

Title: Re: Sky Customer Services
Post by gary350 on Jul 17th, 2007 at 4:52pm
Why phone sky just email their customer services (on their site) asking to cancel they will phone you within 24 hrs.

gary

Title: Re: Sky Customer Services
Post by Heinz on Jul 17th, 2007 at 7:45pm

BeautyScrotex wrote on Jul 17th, 2007 at 3:26pm:
Hope that there's no way of transferring the tariff as well as the call....

No, there isn't - you get charged for the call you dial.

That's an urban myth.

Title: Re: Sky Customer Services
Post by andylister on Jul 28th, 2007 at 2:33pm
Well today Saturday, 28th July 2007 at about 1.30pm local time, used the number 01506 831781 and was immediately on the system. I put my own phone number in and within about 15 seconds got answered by a human and sorted out my query straight away. So that number works (well at least on Saturday afternoons)

Title: Re: Sky Customer Services
Post by macdawn on Jul 30th, 2007 at 2:17pm
I'd just used the same 01506 831781 number on 30 Jul 07, at about 2pm, and it still worked.
Thanks all again for your contributions.

Title: Re: Sky Customer Services
Post by Shropshire_lass on Aug 9th, 2007 at 8:59am
Hi - I have just dialled 01506831781 and put my correct phone number in and got through almost immediately  :)  so number still working as of 9th August 08.30 ;D

Title: Re: Sky Customer Services
Post by taffy812 on Aug 11th, 2007 at 9:25am
Hi,

The number above still worked as of today 12/08/07, got through to Sky with no problems and no waiting.

Title: Re: Sky Customer Services
Post by dad2711 on Aug 11th, 2007 at 3:05pm
worked for me today 14.30 pm

Title: Re: Sky Customer Services
Post by j1mster on Aug 16th, 2007 at 5:17pm
Hi all,
Ive used 01506 831781 many times before and it's worked fine.

I tried it today more than 10 times and after you input your home number "so you are put through to the correct advisor" the line just bombs out.

Anybody got any ideas why this might be? Timewise it was between 4.30pm and 5.15pm so large volume I could understand, has anybody else been trying at this time and got the same problem?

thanks

j1m :-?

Title: Re: Sky Customer Services
Post by j1mster on Aug 16th, 2007 at 5:30pm
I've just found another number by mistake  ;)

01506 831783

Title: Re: Sky Customer Services
Post by quidditch1974 on Aug 17th, 2007 at 8:36pm
Fantastic!! Thank you so much.  I just tried the number above and got through straight away, no having to select options, no entering my number or anything!! The call was answered within a few seconds [smiley=smiley.gif]
[smiley=happy.gif]

Title: Re: Sky Customer Services
Post by muzz76uk on Aug 18th, 2007 at 11:17am
I just used  01506 831783 and got through no problem, well only 10 minutes and for Sky thats good! Tried 01506 831781 but after asking for your phone number it just cuts you off, must have got wise to it!

Title: Re: Sky
Post by marty111 on Aug 18th, 2007 at 12:44pm

obvious wrote on Mar 14th, 2006 at 3:25pm:
Anyone got any UK geographic number for Sky where they can put me through to CS?

Both 0800's seem to be down and I don't fancy the 353 number as it costs me 15p a minute.

Edit : I rang Head Office on 0207 7053000 and they wouldn't put me through to CS so I told them they'd lose a customer and they put me through to complaints (just let it ring and it gets answered quickly) who were able to sort my problem out pretty darn quickly.


thats sky all along mention loosing a customer and they are happy to help but if you just say can you put me through to customer services apparently its impossible and cant be done but yet they can put you through to complaints  strange eh?

Title: Re: Sky Customer Services
Post by marty111 on Aug 18th, 2007 at 12:59pm

Dave wrote on Jul 31st, 2006 at 3:41pm:
I have updated the information in the database for 0800 5875707. You must enter a number followed by * and then select option 1. Do this 3 times and you will be transferred.


this number does not work asks you to dial 08702 404040 sky have closed yet another loop hole  >:(

seems just as fast as we find them they close them people from sky must keep a watch on this thread and the numbers list then inform there accountants/head office who promptly close the number  :-?

seems to me like we are swimming against the current :-/

Title: Re: Sky Customer Services
Post by thaksangbhong on Aug 18th, 2007 at 7:24pm

j1mster wrote on Aug 16th, 2007 at 5:30pm:
I've just found another number by mistake  ;)

01506 831783


Cheers for that.  Rang the number, call was answered within seconds.  Gave my account details and transfered to the correct department.  I wanted to change my sky tv package but was told, I can keep the same package and pay a lower fee.  Saving me £8.50 a month.  I accepted.   8-) 8-)

P.S. The call lasted about 4 minutes and it didn't cost me anything  ;D once again, thanx for that number  :) :)

Title: Re: Sky Customer Services
Post by Ophiicus on Aug 20th, 2007 at 3:48pm
As of 18/08/07 two attempts at the 01506 831781 number failed at the entering number stage, resulting in an unobtainable signal after two valid telephone number entries.  However the new number above works OK - my friend who used it had no problems: straight through to someone who could deal with her query.

Title: Re: Sky Customer Services
Post by Pentatonic_Pete on Aug 20th, 2007 at 8:49pm
Hi Guys,
I have found a number for Sky which is geographical but will not get you through to customer services, however I have just had an interesting chat with the PA to the "Group Director of Communications" by phoning the number listed on the following link. It will not solve your Sky issue but if enough people ring to complain on this number perhaps they will listen and sort their act out! Judging by the number of people who have posted commented about Sky and the 0870 number thing they are very very unpopular. Let's stop these monolithic Corporations with virtual Monopolies from treating their customers with disdain and be as much of a nuisance to them as they are to us
http://www.newscorp.com/management/bskyb.html

Title: Re: Sky Customer Services
Post by nikmac on Aug 21st, 2007 at 4:26pm
Hi all - had to ring sky as remote stopped working with tv.  Got through on the 01506 831783 and got though after a little wait.  All sorted ;D  At least they have not stopped this number yet :exclamation

Title: Re: Sky Customer Services
Post by thaksangbhong on Aug 21st, 2007 at 8:30pm

Ophiicus wrote on Aug 20th, 2007 at 3:48pm:
As of 18/08/07 two attempts at the 01506 831781 number failed at the entering number stage, resulting in an unobtainable signal after two valid telephone number entries.  However the new number above works OK - my friend who used it had no problems: straight through to someone who could deal with her query.


yeah..I tried that number aswell.. :(

Title: Re: Sky Customer Services
Post by thaksangbhong on Aug 21st, 2007 at 8:31pm

Pentatonic_Pete wrote on Aug 20th, 2007 at 8:49pm:
Hi Guys,
I have found a number for Sky which is geographical but will not get you through to customer services, however I have just had an interesting chat with the PA to the "Group Director of Communications" by phoning the number listed on the following link. It will not solve your Sky issue but if enough people ring to complain on this number perhaps they will listen and sort their act out! Judging by the number of people who have posted commented about Sky and the 0870 number thing they are very very unpopular. Let's stop these monolithic Corporations with virtual Monopolies from treating their customers with disdain and be as much of a nuisance to them as they are to us
http://www.newscorp.com/management/bskyb.html


This is a good idea  8-)

Title: Re: Sky Customer Services
Post by Dave on Aug 23rd, 2007 at 12:14am
Thanks to someone who's entered 01506 421700 into the database for "Sky Digital". It gives a message saying that Sky tried to contact you etc.

Numbers that follow on are all for Sky and answer with various recorded menus. Perhaps someone with some time on their hands might like to try some numbers and, hopefully, match them up to 0870 numbers for inclusion in the database.

Some in the 01506 421xxx sequence are:

Help with Sky Box Office Movies: 706
TiVo: 710
PremPlus: 711

Title: Re: Sky Customer Services
Post by irrelevant on Aug 30th, 2007 at 9:48am
Just to confirm 01506 831783 still working this morning.  It is the Installations dept, based on the messages in the queue I was just in, but they seemed to have no problems transfering me to where I needed to be (Technical, in my case).

This number alone has saved me a lot of money these last couple of weeks... many thanks to the finder!!   (and a big thumbs down to Sky for terrible reliability of their HD boxes.. waiting for second replacement now..)

Title: Re: Sky Customer Services
Post by HENRY_WODEHOUSE on Aug 30th, 2007 at 12:49pm
I used the number 01506 831 781. I got straight through and asked about upgrading to SkyHD. The operator said I had to ring a different number. I said I didn't have one and that this was the only one I had. She said "are you sure?" I lied through my teeth and said I did not get a different number. She transferred me to the right department where it took 35 minutes to set up what I wanted, and hasn't cost me a penny in call charges.

Title: Re: Sky Customer Services
Post by crabtree on Sep 1st, 2007 at 12:37am
I've just noticed in the latest Sky magazine, the number 08702 436000 is used for the Sky helpline, underneath that, it says a £1 administration charge applies, I expect that'll be added to the Sky subscribers bill. >:(

Title: Re: Sky Customer Services
Post by irrelevant on Sep 1st, 2007 at 12:54am
Where does it say that?
I'm looking at the "contact us" page in the latest SkyMag (September 2007, p73) and can't see any referance to an adminisration charge, or that number..

Title: Re: Sky Customer Services
Post by crabtree on Sep 1st, 2007 at 12:57am
Have a look at Sky Box Office, Pick of the month, getting spooked.  Look at the left hand column.

Title: Re: Sky Customer Services
Post by irrelevant on Sep 1st, 2007 at 1:42am
p66. got it.  In the boxes about how to order a film.  "Problems?  Call the Sky helpline on 08702 43 60 00. A £1 administration charge applies to phone ordering."

So, it's a charge if you don't want to order by following the on-screen instructions, but would rather speak to a human to order a film, and is not simply a charge for calling them.  It reads to me that if you had a technical problem that prevented you selecting a film on-screen, then they can help you solve it, and you'd not be charged for that.

I presume it's a charge to deter you form ordering films that way, as it obviously doesn't cost them for you to do it yourself via the remote.

(although why anybody bothers with sky box office is beyond me - they gave us two free viewings this month, so I went to make my first SBO purchase in six years, and only found one thing worth watching that we'd not already seen!)


Title: Re: Sky Customer Services
Post by pdriver on Sep 3rd, 2007 at 11:20am
Call 01506 831781 then instead of entering your phone numer in their touch tone system just wait to be connected to an operator. I tried this earlier topday and got through within a minute or so.

Title: Re: Sky Customer Services
Post by The Equalizer on Sep 4th, 2007 at 1:18pm
Hi pdriver

Thanks for that tip.

Just tried it & got through in less than 5 mins.

Regards

E

Title: Re: Sky Customer Services
Post by johnad70 on Sep 5th, 2007 at 9:16pm
All,
used the 01506 831781 number to Sky tonight (05/09), spoke to a lovely lady in Fife within 2 minutes ;)  DO NOT PUT ANY PHONE NUMBERS IN!!!  let it go through the automated recording twice and it will connect you.
Although she did try and tell me my sky box had to be connected to the phone line after the year limit....

Hope this helps.  

Title: Re: Sky Customer Services
Post by peterlittleton on Sep 7th, 2007 at 11:35am
Sky overcharged me by about £5 on my TV Package so I rang them to complain and was on the phone for about 15 minutes - in the queue and whilst the lady went off to confirm that what I said was correct. She eventually offered to give me a refund on our next bill of the exact amount of the overcharge.

I then enquired as to whether they would also give some kind of apology payment in view of the fact that ringing them was so expensive on the premium rate 8p a minute number. She said that they did not normally do this unless someone insisted. I pointed out that they had made the error and that if they had not done so I would not have had to phone them. About a minute later she agreed to also credit my account with an additional £5 ex-gratia (Apology) payment. Happy Days.  ;D

I never did tell her whether I had actually used the 0870 number to call them, she clearly made an assumption that I had.  ;)

As a long time user of this website and member of this forum I do not like using 0870 numbers unless I have to. I will leave you to guess which contact number I used!!! :)

Title: Re: Sky Customer Services
Post by Kuddles on Sep 10th, 2007 at 6:08pm
Whilst we are on the subject of Sky... does anyone have a number for Sentanta?  My carer's dad has just had his phone bill in and after phoning them they got a shock at how much the calls came to...  he's a pensioner on a limited income so I'd love to help him out...

Thanks in advance

Title: Re: Sky Customer Services
Post by Dave on Sep 10th, 2007 at 6:35pm

Kuddles wrote on Sep 10th, 2007 at 6:08pm:
Whilst we are on the subject of Sky... does anyone have a number for Sentanta?

The thread for Setanta is here.

Title: Re: Sky Customer Services
Post by yz724475a on Sep 11th, 2007 at 7:14pm
01506831781 - Customer Service
01506831783 - Customer Service
01506831785 - Customer Serivce
01506831786 - Engineer enquiries

I have contact sky via these numbers be firm but polite they all work for me and they alway transfer to the relevant department

Title: Re: Sky Customer Services
Post by HW84 on Sep 12th, 2007 at 4:54pm


I have used the number 831781 today again for the umpteenth thime thanks whoever found it still work string and i always get through within half a minute, although each time I do phone I am always asked is it ok to hold while they check something on my account.....obvious so they can make a little more money out of 0870 number they believe I am calling ;D and being as I am on 24/7 free landline calls to geographical numbers withy BT who am I to say no to keep them happy  ;)

Title: Re: Sky Customer Services
Post by dad2711 on Sep 22nd, 2007 at 8:42pm
still working on 831781 at 20.35 pm saturday 22 nd september

Title: Re: Sky Customer Services
Post by Kuddles on Sep 25th, 2007 at 10:05am

Quote:
01506831781 - Customer Service
01506831783 - Customer Service
01506831785 - Customer Serivce
01506831786 - Engineer enquiries


Success!  I used the highlighted number above this morning with complete success!

I was transferred to another department but judging by the way the call was handled, with respect, politeness and dignity, I wasn't transferred to the dreaded 0870 one!  You'd have thought I was royalty by the way the calle was taken.... unlike when you use the other expensive number.. so thanks for all your help on that one...I'll be using other 0780 numbers or should I say their alternatives today so I'll let you know how that one goes...

Thanks for this fantastic forum.. best I've been in lately ;)

Title: Re: Sky Customer Services
Post by Dave on Sep 26th, 2007 at 8:25pm
As mentioned previously, loads of numbers starting 01506 4217xx. 753 answers as "Customer care".

Key

€ Rings unanswered
c The office called is closed. No idea what dep't.
n "To ensure your call is dealt with by the correct customer advisor, please enter your home telephone number..." No clue as to what type of enquiries, just goes straight to this message.
/ Recorded message saying service no longer available (some redirect to 0870)
\ Access to the "this service" is not available from the number you are calling. Redirects to 0870.
~ Direct to call queue giving time estimated to call being answered
> Straight into queue

For numbers beginning 01506 421***:

700 Recorded message from Sky saying someone called and that they will call back if necessary
701 "Pay Per View 1" Sky Digital Channel 481
702 n
703 €
704 \
705 Menu: 1) Sky Broadband/Talk orders 2) Questions relating to switch to Sky
706 Press ** then forwards to 771 (Sky Box Office)
707 Sky Box Office: Movies & Events
708 Sky Card Service Support
709 n
710 "We'll be with you as quick as we can" >
711 Prem Plus Football Hotline
712 Sky Talk Customer Services (also access to Sky TV CS from this no)
713 /
714 n
715 Menu: 1) HD enquiries 2) Other enquiries
716 /
717 n
718 "Customer Magazine Upgrade Hotline" For customers who wish to add new channels to their package
719 The closing date has passed for this offer.
720 n
721 n
722 n
723 /
724 as 710
725 /
726 as 712
727 Starts off saying Channel 4 is available with every TV package Menu: 1) Existing customers 2) Been with Sky previously, want to come back 3) New business
728 /
729 Similar to 727
730 "No Mercy" booking line - Message by John Seaman from WWE
731 >
732 Sky Interactive
733 n
734 ~
735 c
736 \
737 n
738 /
739 Menu: 1) Recently purchased "Sky Starter Pack": Arrange installation 2) Other enquiries
740 n
741 ~
742 >
743 /
744 n
745 /
746 Menu: 1) for Sky customers 2) for Sky engineers/Business partners
747 /
748 /
749 /
750 ~
751 n
752 ~
753 Customer care menu: enquiries for 1) field escalations team 2) Sky Card 3) Sky Subscriber panel 4) Sky Talk 5) Broadband
754 Technical Service Product Support line: 1) Set-top box 2) MAC 3) Broadband
755 /
756 n
757 In Home Services
758 /
759 Starts off saying Channel 4 is available with every TV package, then n
760 Sky HD Recording & Remote problems. Also other technical problems
761 ~
762 n
763 "For terms and conditions go to Channel 480 and press the button..." Ends with a message about order a forthcoming match.
764 Sky Digital - Recent installs, new business and movers
765 /
766 n
767 n
768 as 763
769 ~
770 > mentions Installers - possibly Installer helpline
771 Sky Box Office bookings
772 /
773 WWE purchases
774 /
775 /
776 /
777 /
778 >
779 >
780 /
781 >
782 n
783 >
784 /
785 ~
786 ~
787 c
788 ~
789 \
790 /
791 ~
792 ~
793 ~
794 ~
795 n
796 n
797 Recording about engineer visits
798 n
799 n
800 n
801 Installations Menu: 1) for Retailers 2) for Customers
802 >
803 n
804 /
805 >
806 /
807 n
808 /
809 n
810 n
811 /
812 /
813 Straight to advisor
814 /
815 /
816 /
817 /
818 /
819 /
820 >
821 as 701 ("Pay Per View 1")
822 >
823 /
824 /
825 Menu: 1) New business: Info on services 2) New bus: Orders 3) Existing customers 4) Rejoin Sky
826 Sky Business
827 as 826
828 as 826
829 /
830 as 826
831 as 826
832 Sky Installations and Activation Helpline
833 €
834 /
835 /
836 /
837 €
838 €
839 €
840 /
841 /
842 /
843 /
844 /
845 /
846 /
847 n
848 n
849 /
850 n
851 /
852 /
853 /
854 n
855 /
856 /
857 n
858 /
859 n
860 through to 869 /
870 n
871 /
872 /
873 n
874 \
875 n
876 n
877 n
878 /
879 \
880 n
881 /
882 "Welcome to Sky..." Menu for various dep'ts including business
883 as 882
884 Straight through to operator
885 as 701 ("Pay Per View 1")
886 as 797 (Recording about engineer visits)
887 n
888 /
889 n
890 n
891 n
892 ~
893 n
894 >
895 Sky Anytime on Mobile
896 >
897 n
898 n
899 /

Title: Re: Sky Customer Services
Post by saints82 on Sep 29th, 2007 at 10:25am
Just been told by sky that they are changing to 0800 numbers possibly by January.  ;D ;D ;D

Ann


Title: Re: Sky Customer Services
Post by Kuddles on Sep 29th, 2007 at 10:44am
thanks for the info... I do hope they mean it although until it happens I won't hold my breath...  somehow I don't think they'll want to lose the revenue from all the 0870 calls.  I realy hope it comes to fruition though. :) :) :)

Title: Re: Sky Customer Services
Post by buy_my_cookies on Oct 4th, 2007 at 3:55pm
hi i want to call the sky sales team any ideas which number to use?

Title: Re: Sky Customer Services
Post by Dave on Oct 4th, 2007 at 5:31pm

Have you looked at my list above? Some numbers on there look promising.

Title: Re: Sky Customer Services
Post by Kuddles on Oct 7th, 2007 at 12:11pm

Quote:
Sky 705 Menu: 1) Sky Broadband/Talk orders 2) Questions relating to switch to Sky


I just phoned Sky to find out about the See, Surf and Speak offer using 01506831705 (above) and got through to the department no problems.  I wanted to find out if I could get a better deal on my phone than I have at present with TalkTalk and first of all spoke to a foreign man...  he put me onto a colleague who was Scottish and she was extremely helpful indeed.

She explained that the offer I was looking at was for the basic Sky Digital Package and that as I am on the whole kit and caboodle I'd be best to stay on that one I have at the moment.  I've taken the phone package cos for the same anytime phone calls as TalkTalk it's only £5 which means I'm saving over £20 a month when I give that up!

She was soo helpful and polite and when we finished the call, she told me to "have a nice day"... that's a first for Sky isn't it?

So the geographical numbers work.... it's best  So thanks again... now I'm off to try to get a service call... wish me luck! ;D

Title: Re: Sky Customer Services
Post by Dave on Oct 7th, 2007 at 12:48pm

Kuddles wrote on Oct 7th, 2007 at 12:11pm:

Quote:
Sky 705 Menu: 1) Sky Broadband/Talk orders 2) Questions relating to switch to Sky


I just phoned Sky to find out about the See, Surf and Speak offer using 01506831705 (above) ...

The number should have been 01506 421705. The prefix for those numbers on that list is 01506 421. I've amended the post to make it clearer.

Title: Re: Sky Customer Services
Post by Kuddles on Oct 8th, 2007 at 10:34am
Good one Dave!  Thanx for that!

Title: Re: Sky Customer Services
Post by dixie on Oct 10th, 2007 at 7:45pm
:) Have just used the ***739 option to get through to 'Pay once watch forever' service sign on.  It was the wrong number, but they transferred me to the right Sales dept.  Many thanks for the info.

Title: Re: Sky Customer Services
Post by progman on Oct 15th, 2007 at 2:15pm
Phoned SKY on 01506 831701 this morning. Got straight through and was immediately transferred when I stated the nature of my call (to drop the Movies package).  All dealt with very efficiently and total call time was less than 4 minutes.

Les

Title: Re: Sky Customer Services
Post by scape279 on Oct 17th, 2007 at 2:08pm
Recently I have been using 01506 831781 as an alternative to 08702 404040 for the last few times I have had to call Sky; it has been working fine.

Except this morning: I tried the number on 3 separate occasions and I keep getting cut off after a few rings. I even tried not entering my number when prompted.

Method 1: Dialed 01506 831781, "To help us with your call, enter your number", <entered number>, [ring ring]x2, [click,continuous tone].
Method 2: Dialed 01506 831781, "To help us with your call, enter your number", <waited>, "To help us with your call, enter your number", <waited>, [ring ring]x2, [click,continuous tone].

I started to wonder if Sky were blocking calls from my number when I used the geographical number. To test this theory, I redialed, except this item I prefixed the geographic number with 141... and yes, I got through as I used to on the geo number.

Has anyone else experience similar problems to this?
Do Sky actively persue people who don't use their 0870 numbers?

Title: Sky Customer Services - 01506 831781
Post by Heinz on Oct 20th, 2007 at 11:50am
Evenings and weekends are when my CPS calls package gives me free UK 01/02 calls of up to 90 minutes - so, just now, I used 141 01506 831781 to ring Sky (I needed to pair a viewing card to a new STB).

When the automated system asked, I entered my BT Broadband Talk phone number (which Sky know nothing about and which is not the line connected to my STB) and got through within a minute to a female with an Indian accent in a very noisy call centre (very clear line with no call delay so I am unsure whether she was in Scotland or India).

She asked me for my phone number but I explained I did not give that to BSkyB and offered her my Viewing Card number instead.  She accepted that and checked my details before I was able to make my request.  She advised that the card had been paired to the new STB and would be activated in "2 minutes to 4 hours."

It was activated in 2 minutes.

Title: Re: Sky Customer Services
Post by l0ckm4 on Oct 22nd, 2007 at 9:57am
Hi - I just called the 01506 831781 number and if i typed in my correct phone number i was disconnected but the second time around i miskeyed (quite accidently) and was put straight through   ;).

Def seems like sky are dying to get exisitng customers to use the 0870 number and hope unrecognised numbers are new business.

Anyway, 1 free (inclusive minutes!) 3 minute call and my package is down from £38 per month to £16.  They didn't even try to offer me any incentive to stay at a higher package.  Maybe i just sounded so convinced that was what i wanted to do  :)

Title: Re: Sky Customer Services
Post by Kuddles on Oct 22nd, 2007 at 10:30am
I'm on the highest package and when I phoned I was told the new deal is not the full one so it was pointless pursuing that option.  I went onto Sky Talk and managed to cut my call bills down from £25 to £5... but that's only if I use a geographic number... so they offer you FREE calls ANYTIME... but want you to use 0870....  I don't think so... we're cleverer than them aren't we? ;) ;)

Title: Re: Sky Customer Services
Post by macdawn on Oct 22nd, 2007 at 7:09pm
I just called Sky through the 01506831781 to try to talk to someone about my Sky Broadband. Although that number was not for Broadband, the lady there politely directed my call to the relevant customer service centre, and a very nice guy called John answered my call. He was so helpful, I was almnost reluctant for him to direct me to another department after I had resloved my broadband issue. ;D

That was so much better compared to the 01506421753 ('Customer Care') I had tried prior to this, where I encountered this woman from the broadband sales department, and all she could tell me was, 'I can't help you' and refused to direct my call to someone who can. Instead she keeps telling me to call the 0870 number.  >:(

Title: Re: Sky Customer Services
Post by jentle77 on Oct 27th, 2007 at 1:31pm
I just used 01506831781  and got through no problems.

Saturday 27th October 2007

;D ;D ;D ;D ;D ;D ;D ;D ;D

Title: Re: Sky Customer Services
Post by Shropshire_lass on Oct 30th, 2007 at 9:48am
Me too!! :)
30th October 9.30am

Title: Re: Sky Customer Services
Post by pjn1978 on Oct 30th, 2007 at 5:51pm
Do Sky Own a part of the 01506 Exchange they seem to change their numbers alot

Title: Re: Sky Customer Services
Post by Wimpet on Nov 3rd, 2007 at 7:57pm

wrote on Sep 11th, 2007 at 7:14pm:
01506831781 - Customer Service
01506831783 - Customer Service
01506831785 - Customer Serivce


Tried these numbers and got redirected to 0870, but had success with above, but ending 805.  I guess with sky your trying to hit a moving target.

Title: Re: Sky Customer Services
Post by planetjohnp on Nov 6th, 2007 at 10:10am
Hi,
I have just been scrolling through the things each and everyone is trying to be able to connect to Sky without paying premium rates. It seems that Sky have blocked all the numbers listed at the present time so they can get max cash out of each caller by forceing you to use the 087 numbers.
I did eventually get trough on the Eire number : 00353 818719852. You can use this number to phone Ireland at 2 p per minute : 08444840800. When you hear a reply to say this is the cheap service, dial the 00353 etc immediately and you will be connected. You will be asked for your home phone number and dialing code, but that is fine, they don't know where you are telephoning from. It worked for me today Tuesday 6th Nov 07. JohnP.

Title: Re: Sky Customer Services
Post by terry_s on Nov 7th, 2007 at 6:30pm
I started this thread and am amazed to see how it has develped with so many numbers. I have been using numbers starting 01506831--- The number for "801 Installations Menu: 1) for Retailers 2) for Customers " is a dept I use a lot and I have been dialing 01506831801 but today it stopped working as did the number listed 01506421801. If any one has a new number for this department it would be great  :) :)

Title: Re: Sky Customer Services
Post by davidrawle1989 on Nov 8th, 2007 at 12:30am
I have tried all the popular numbers for sky on this page and all i get is this silly woman saying this service is no longer avilable and to call 08702404040 Bearing in mind i only have my mobile. my mobile bill stands around £50 and £150 can anyone help me find a number in the uk not ireland i have tried the number in iraland and they don't want to pick up

Thanks Dave :)

Title: Re: Sky Customer Services
Post by planetjohnp on Nov 8th, 2007 at 7:57am
Lets face it, Sky don't want you to talk to them at all. All they want is your money be it from 0870 phone calls or subscription. They are not interested in you or what you have to say. I did get through via Eire by the way on the cheap number suggested and was faced with a barrage of stupid questions as per usual. I have tried writing to Sky, they do not even reply. JohnP.

Title: Re: Sky Customer Services
Post by Dave on Nov 8th, 2007 at 11:14am
Have you tried any of the numbers beginning 01506 421 + last three digits as listed here?

Are you saying that they have disabled all of these?  :o

Some are (or were if they've been disabled) menus for such as Sky Talk and there's an option for Sky TV.

Title: Re: Sky Customer Services
Post by Kuddles on Nov 8th, 2007 at 11:48am

Quote:
Are you saying that they have disabled all of these?


I phoned Sky the other day using the geographical number with no problem ( I put a notice up saying what number I used) and was treated like royalty.....   don't tell me they're becoming too fly for their own good >:(

Title: Re: Sky Customer Services
Post by jasonwatkins on Nov 9th, 2007 at 11:31am
I've used 01506 421 882 twice in the last two days with no problems.

Option "5" for 'all other enquiries', don't enter your landline number and i've been connected pretty much instantly.

Title: Sky, latest customer services number!
Post by paulgmb on Nov 8th, 2007 at 12:25pm
Hi all,

I have been trying to call sky this morning to complain i have not received my magazine for 2 months.

I tried 01506 421710 which is not sky at all. I then tried 81, 83, and 85 which are all no longer available.

I tried another nimber which eventually cut me off after i waited 10 minutes and another choose options message came up which i ignored but i forgot to write down which number this was!

I then tried (ending) 18 and ignored prompt to push ** twice and got through to a call centre in india, success!

Although i got cut off 4 minutes into the 1st conversation, the 2nd time i rang they were very helpful and hopefully they will now start sending me the mags again.

best regards,

paul

Title: Re: Sky, latest customer services number!
Post by becky167 on Nov 8th, 2007 at 9:20pm
Hi,
I have spent over 40 mins waiting on one of Sky's 0870 nos this evening, so tried a few of the geographical numbers listed.

This is the one I have found to work tonight - 01506 421884. It was answered within a couple of rings and I was asked to hold whilst I was transferred, but this only took about 30 seconds anyway.

Unfortunately for me I wanted to sign up for Friends & Family and they couldn't help me - I was helpfully given an 0870 number to call!! :-*

Title: Sky broadband
Post by umster on Nov 11th, 2007 at 10:08am
Hi,

Are there any numbers for Sky Broadband directly and Tier 3, please

The 0800. 0207 numbers don't work anymore

Thanks

Umster  ;)

Title: Re: Sky Customer Services
Post by doug11 on Nov 11th, 2007 at 11:50am
With regard to the above,as far as I am aware, T3 is not specifically a part of SKY. When you have a problem with broadband T1 is your first and only access point. They wil decide if your call is more of a technical nature and elevate you to T2 which is in house problems. However if you have a network issue which needs access to the exchange then you are elevated to T3. They are based in London and are a network provider for sky. They mainly deal with non connection and speed of service issues.
I have had numerous dealings with T3 and never been able to get a direct number for them, on rare occassions T1 will put you through, I have have held for upto an hour and a half or , and in the main, you are told T3 will call you back which in my experience very rarely happens.
If anyone knows any different I would be glad to hear since I have had constant speed connection issues with Sky broadband and no conection at all for hours at a time. My main problem is with the db level on my line, (which has been locked at 4mg download speed instead of the advertised 8mg), which can drop below 3db which inturn disconnects me from the server.
Anyway that is my problem but I hope I have helped to explain the structure of the sky broadband help service. The only thing for certain is that with out this website I would have spent £100's of pounds on the 0870 number on hold.

Title: Re: Sky Customer Services
Post by smitch999 on Nov 13th, 2007 at 9:41am
01506 421813 gets you straight through to an adviser, with no options, and no waiting! They will also put you through to other departments.

Title: Re: Sky Customer Services
Post by dad2711 on Nov 13th, 2007 at 6:52pm
all the old numbers seem now not to work  any one found any new ones

Title: Re: Sky Customer Services
Post by umster on Nov 13th, 2007 at 7:32pm

doug11 wrote on Nov 11th, 2007 at 11:50am:
With regard to the above,as far as I am aware, T3 is not specifically a part of SKY. When you have a problem with broadband T1 is your first and only access point. They wil decide if your call is more of a technical nature and elevate you to T2 which is in house problems. However if you have a network issue which needs access to the exchange then you are elevated to T3. They are based in London and are a network provider for sky. They mainly deal with non connection and speed of service issues.
I have had numerous dealings with T3 and never been able to get a direct number for them, on rare occassions T1 will put you through, I have have held for upto an hour and a half or , and in the main, you are told T3 will call you back which in my experience very rarely happens.
If anyone knows any different I would be glad to hear since I have had constant speed connection issues with Sky broadband and no conection at all for hours at a time. My main problem is with the db level on my line, (which has been locked at 4mg download speed instead of the advertised 8mg), which can drop below 3db which inturn disconnects me from the server.
Anyway that is my problem but I hope I have helped to explain the structure of the sky broadband help service. The only thing for certain is that with out this website I would have spent £100's of pounds on the 0870 number on hold.


Hi, Thank you for you reply back to my question..I have the same problem my connection is rubbish!!!! It keeps on disconnectimg and connecting every few hours...

I am only 762mtr away from the exchange, my line has been tested and  have been advised that it can support 8mb. however because of the line drop outs they have reduced my connection to 5mb... not very happy!!!!

Br.

Umster

Title: Re: Sky Customer Services
Post by Lisey on Nov 14th, 2007 at 12:09pm
Hi,

Just thought I would let everyone know the numbers I used to get through today.

I rang 01506 421884, and got through to a nice lady who put me through to CS.

These numbers are no longer working;

01506 831781, 831783, 831785, and 831786.

If you want to keep your monthly statements, there is an automated freephone number to call to keep them, 0800 587 5707.

Hope this info helps you save money!!!

Title: Re: Sky Customer Services
Post by PeterV on Nov 14th, 2007 at 1:43pm
Used 01506 421 882 today. Pressed option 5, Worked a treat

Title: Re: Sky Customer Services
Post by scottie on Nov 14th, 2007 at 6:40pm
Used various numbers to call sky kept being told numbers no longer in service, got through using 01506 421825. I was asked to choose an option I did nothing was then asked again and I did nothing, was then asked to key in my telephone number again I did nothing this was repeated and after doing nothing I was put in to the customer services queue and after holding for a while, at no cost to me, my call was dealt with by an unfriendly customer service agent who was eventually able to resolve my multiroom problem. Hope this helps save you all some pennies.

Title: Re: Sky Customer Services
Post by bakerag on Nov 16th, 2007 at 12:17pm
Forget about using any telephone numbers.

I have found I get a very fast response by using the following email addresses.

james.murdoch@bskyb.com
allcustomercareescalation@bsyb.com
customerzone@bskyb.com
execcustenq@bskyb.com

I emailed on a wednesday and was promised and engineer for the same friday.

Title: Re: Sky Customer Services
Post by dixie on Nov 16th, 2007 at 6:48pm
An update on 01506 421 746
The message starts 'Thanksfor calling the Regional support team' and then goes on to talk about a mobile seal(????) technology enquiry.

Title: Re: Sky Customer Services
Post by flunkyou2 on Nov 17th, 2007 at 9:10pm
hey guys can anyone help me please..... and save me lots of money.

I could do witch a geographical number for this 08700103505 please  ;)

Thanks for any help  :P

Title: Re: Sky Customer Services
Post by jgxenite on Nov 17th, 2007 at 9:53pm
Well, the most we can possibly gather is that this number has something to do with Sky? Can you please post some further information or we won't be able to help you.

Title: Re: Sky Customer Services
Post by flunkyou2 on Nov 17th, 2007 at 10:19pm
sorry i didnt post info.....  ::) this number is the main Sky Engineers number. I have to ring it around 10 times a day and the calls can last up to 10mins each!!!  :o

If any more info is needed ill try and help :)

thanks once again

Title: Re: Sky Customer Services
Post by Dave on Nov 17th, 2007 at 10:46pm

If you search the database for 'sky', the first result gives a link to this post. I found 01506 421746 answers with a menu with an options for engineers. Also, a member tried 01506 831786 and reported back that it's for engineers only.

Are you employed by Sky? Or are you an aerial rigger who installs Sky TV dishes?

Title: Re: Sky broadband
Post by Dave on Nov 18th, 2007 at 12:47pm

umster wrote on Nov 11th, 2007 at 10:08am:
Are there any numbers for Sky Broadband directly and Tier 3, please

Tier 3 technical support is 0800 053 2320

Also works for UKonline and Easynet.

Title: Re: Sky Customer Services
Post by flunkyou2 on Nov 18th, 2007 at 6:48pm

Dave wrote on Nov 17th, 2007 at 10:46pm:
If you search the database for 'sky', the first result gives a link to this post. I found 01506 421746 answers with a menu with an options for engineers. Also, a member tried 01506 831786 and reported back that it's for engineers only.

Hey ya cheers for the numbers but the 01506831786 dont work and the 01506421746 is only for  the north of england i need it for the west midlands :)


Dave wrote on Nov 17th, 2007 at 10:46pm:
Are you employed by Sky? Or are you an aerial rigger who installs Sky TV dishes?

yeah im a subby for sky :)

Title: Re: Sky Customer Services
Post by scouse66 on Nov 19th, 2007 at 4:58pm
Just used 08000532320 got a really helpfull guy unfortunately he is UKonline or Easynet NOT SKY T3
Does anyone have the sky broadband T3 direct no??????

Title: Re: Sky broadband
Post by umster on Nov 19th, 2007 at 11:06pm

Dave wrote on Nov 18th, 2007 at 12:47pm:
Tier 3 technical support is 0800 053 2320

Also works for UKonline and Easynet.


Top Man!!! Thank you very much

Title: Re: Sky broadband
Post by Dave on Nov 19th, 2007 at 11:13pm

Does it work?? scouse66 says it doesn't work for Sky Tier 3.  :-/

Title: Re: Sky Customer Services
Post by scouse66 on Nov 20th, 2007 at 8:23am
That number is live but as I posted previously it is to a guy responsible for UK online & Easynet.
Is there a number to SKY T3

Title: Re: Sky Customer Services
Post by Steved on Nov 20th, 2007 at 11:08am
Hi,

Juts used the 01506 421882 number & got through straightaway. Like the man says just hit option 5 and ignore the "enter your telephone number" bit
The sky person was very polite and helpful, sorted me out with half-price movies over Christmas (wooo!), and only tried to sell me Sky Talk a little bit.

Title: Re: Sky broadband
Post by umster on Nov 20th, 2007 at 4:25pm

Dave wrote on Nov 18th, 2007 at 12:47pm:
Tier 3 technical support is 0800 053 2320

This line is for Easynet and UKonline customers, however the guy did put me through to Tier 3 Sky support.

Just ask to be put through to Tier 3 sky support. 8-)

Title: Re: Sky Customer Services
Post by terryf on Nov 21st, 2007 at 10:22am
used 01506 421813 and got straight through to an advisor - other number 01506 831781 got a recorded message saying to use 0870 2404040

Title: Re: Sky Customer Services
Post by Steve_UK on Nov 22nd, 2007 at 8:04pm
I used 01506 421813 today, got straight through to a very helpful customer adviser who passed me on to the section I wanted to call (Cancellations).

Title: Re: Sky Customer Services
Post by Kuddles on Nov 23rd, 2007 at 10:55am

I got the same result as above but after a bit of investigation and reading posts on page 26 I dialled 01506421746 and than selecting option 2 and on the next menu option 3 I got transferred to the Customer Care Department and got a result.... It seems that Sky are trying it on but maybe we are one step ahead of 'em! ;D

Title: Re: Sky Customer Services
Post by sgterniebilko on Nov 27th, 2007 at 2:08pm
Quick update. Rang 01506 421813 today and got through second ring, and opted out of the new Sky privacy policy. If you haven't already, check it out.....hairy!

Title: Re: Sky Customer Services
Post by Peggy on Nov 28th, 2007 at 2:34pm
Have just tried the numbersand the geographical ones are now out of service.  28.11.07

Title: Re: Sky Customer Services
Post by Peggy on Nov 28th, 2007 at 2:54pm
I tried the number 01506 421 813 . It did work only for them to give me another number for the required dept. 01506 677 030.  From this number I had an answer machine which gave me, GUESS WHAT,  0870 7103 504.

Title: Re: Sky Customer Services
Post by Dave on Nov 28th, 2007 at 2:59pm

Peggy wrote on Nov 28th, 2007 at 2:54pm:
... It did work only for them to give me another number for the required dept. 01506 677 030.  From this number I had an answer machine which gave me, GUESS WHAT,  0870 7103 504.

Might be another clue as to numbers for Sky's office though.  :-?

Title: Re: Sky Customer Services
Post by Dave on Nov 28th, 2007 at 6:24pm


Indeed, I tried a couple of nearby numbers which worked: 01506 677000 / 005 / 010 / 020 and got through to a menu which sounds like it's for customer services.

Title: Re: Sky Customer Services
Post by lindoosh on Nov 29th, 2007 at 7:42pm
All of the following numbers for sky are no longer available:
01506831781/3/5/6

I eventually got through to 01506421813 & asked to be taken off their new privacy policy.

Hope this helps everyone

Title: SKY - Refer a friend (08702412939) request
Post by frog_southampton on Nov 26th, 2007 at 9:01pm
i am looking for the geographic number for 08702412939
which is the number for sky refer a friend

thanks

Title: Re: Sky Customer Services
Post by Kuddles on Dec 5th, 2007 at 11:45am

Quote:
got the same result as above but after a bit of investigation and reading posts on page 26 I dialled 01506421746 and than selecting option 2 and on the next menu option 3 I got transferred to the Customer Care Department and got a result.... It seems that Sky are trying it on but maybe we are one step ahead of 'em!  


didn't work this time butI


Quote:
Quick update. Rang 01506 421813 today and got through second ring, and opted out of the new Sky privacy policy. If you haven't already, check it out.....hairy!


I tried the one above and got through just as  sgterniebilko did and got the result I needed.. good or WHAT??

;) ;) ;)

Title: Re: Sky Customer Services
Post by Peggy on Dec 5th, 2007 at 6:39pm
Did  anyone see the Guardian on Saturday 1st. Dec about the scandal of 0845,0870,0844  etc.?

Title: Re: Sky Customer Services
Post by fhj23f7f on Dec 5th, 2007 at 8:27pm


No wanna scan it for us?

Or is it this story:
http://www.guardian.co.uk/business/2007/nov/03/technology.politics

( found via http://browse.guardian.co.uk/search?search=0870&sort=relevance&Ntk=SingleWordSearch&site=guardian )

Title: Re: Sky Customer Services
Post by Dave on Dec 5th, 2007 at 8:52pm

Peggy wrote on Dec 5th, 2007 at 6:39pm:
Did  anyone see the Guardian on Saturday 1st. Dec about the scandal of 0845,0870,0844  etc.?

It's been posted here.

Title: Re: Sky Customer Services
Post by paulgmb on Dec 6th, 2007 at 5:29pm

Kuddles wrote on Dec 5th, 2007 at 11:45am:

Quote:
got the same result as above but after a bit of investigation and reading posts on page 26 I dialled 01506421746 and than selecting option 2 and on the next menu option 3 I got transferred to the Customer Care Department and got a result.... It seems that Sky are trying it on but maybe we are one step ahead of 'em!  


didn't work this time butI

[quote]Quick update. Rang 01506 421813 today and got through second ring, and opted out of the new Sky privacy policy. If you haven't already, check it out.....hairy!


I tried the one above and got through just as  sgterniebilko did and got the result I needed.. good or WHAT??

;) ;) ;)[/quote]


Hi all,

I tried 01506 421813 and got through to the dept. I needed with no problems at all.

Make the most of it, I bet it won't be around for long?!

Cheers,

Paul. ;D

Title: Re: Sky Customer Services
Post by umster on Dec 7th, 2007 at 9:26am
Hi can anyone tell me more about the new privacy policy

Thanks

Title: Re: Sky Customer Services
Post by Heinz on Dec 7th, 2007 at 10:45am
It was sent out inside the December edition of the (useless) Sky magazine and, essentially, resets the options to 'we can give your information to whoever we choose' even if you have previously told them they can't do that.

The relevant wording on the A5-sized sheet is:

Quote:
How information we hold about you can be used

By continuing to be a customer, you agree that any member of the BSKYB group, which includes Marketing Contributions Ltd and any company which may succeed our businesses, may use and share the information you provide and other information we hold about you for account management, market research and the marketing of Sky's and third parties' products and services. This may include contact you by post, telephone, email or SMS unless you tell us you don't want to be contacted in any of these ways by calling us on 08702 40 40 40.

We may also share such information with credit reference agencies and other companies including for use in credit decisions, for fraud prevention and to pursue debtors.

If you benefited from an interactive discount contract from Marketing Contributions Ltd, (i.e. to get a free dish and box), Marketing Contributions Ltd can also use and share your information and information about your Digital Satellite System, with those companies that offer Interactive Services and those companies may use your personal details for marketing and market research purposes relating to both these Interactive Services and associated products.

Information held by the Sky group about you may also be shared with other companies outside the group, including for sales, marketing and market research purposes by such companies, unless you indicate you wish to be excluded from such uses by contacting us on 08702 40 40 40.


Being ant-0870, I emailed brian.sullivan@bskyb.com:

Quote:
Dear Mr. Sullivan,

I was astonished to receive notification of the changes to Sky's Privacy Policy recently (see below).

This message is to advise you that I do not agree to any 'sharing' of my information with any other parties now or at any time in the future.

Please acknowledge receipt of this instruction.

After 4 days, I received a reply from mysky@bskyb.com:

Quote:
Dear Heinz

Customer Account Number: 1234567891234

Thank you for your email regarding the removal of the marketing indicators.

As requested I can confirm that we have taken the necessary action and can assure you that no information will be shared.

I trust this information has been helpful.  Should you require any further assistance on this matter please contact the above email address and we will be happy to help.

Kind Regards

Alicia Bryce
Customer Relations Team

It appears they've had a fair few complaints though and are now publishing a more direct email address:dpoffice@bskyb.com

Title: Sky -Wrongly billed for 0871 numbers many times
Post by learner80 on Dec 7th, 2007 at 5:32pm
I have a sky talk account . Subscribed to it three months back . I am being billed for calls to two premium rate numbers . these are 08706060078 and 08706060079. The bill shows as calls having been made from 5-10 times a day and each time for 5-20 seconds.

I have not made these calls . None of my family members has mde these calls . Some of these calls are made at time when we were not even at home and I am quite sure that the sky box was switched off . We do not play interactive games on the sky box . I have sky broadband and do not use a dial up modem . The computer was also swiched off at the time when many of these calls are supposed to have been made .

Sky Customer service has been very unhelpful . I wrote to them a complaint . They washed their hands off saying  that they will charge me as their system show the calls bing made from my phone and I  I should contact the ICSTIS for any complaints. But I know that ICSTIS doec not deal with numbers begining with 0870. The ICsTIS website says that these numbers are provided bty BT but ICSTIS does not regulate it .

I have contacted BT. Could not contact the customer service centre despite repeated attempts and being put on hold for close to an hour . They have not bothered to respond to my letter.

I am at my wit's end .

I am having to pay about £10 a month unnecessarily. Has anyone else had similar experience or knows anything abouth these numbers .
Would be grateful for any help !

Title: Re: Sky -Wrongly billed for 0871 numbers many time
Post by Dave on Dec 7th, 2007 at 5:38pm

learner80 wrote on Dec 7th, 2007 at 5:32pm:
I have a sky talk account . Subscribed to it three months back . I am being billed for calls to two premium rate numbers . these are 08706060078 and 08706060079. The bill shows as calls having been made from 5-10 times a day and each time for 5-20 seconds.

Are they still happening?

When you say the Sky box was "switched off", are you referring to it being switched off on the wall socket?

Do you have a burglar alarm or anything else on the line?

Title: Re: Sky -Wrongly billed for 0871 numbers many time
Post by sparkym5 on Dec 8th, 2007 at 11:27am

learner80 wrote on Dec 7th, 2007 at 5:32pm:
I have a sky talk account . Subscribed to it three months back . I am being billed for calls to two premium rate numbers . these are 08706060078 and 08706060079. The bill shows as calls having been made from 5-10 times a day and each time for 5-20 seconds.

Rang BT and they rang both the numbers you quoted and she said that its an answer machine with a woman who says "Please Hang Up", told them about ICSTIS showing them both as a BT regulated lines and she said that they do not regulate this number, yet the PhonePayPlus Site says:

This is what we know about the number you entered (08706060078).
PhonepayPlus does not regulate this type of number. However we can tell you the following.
This is classified as a Special Services higher rate: BT’s Standard National Call Retail Price for BT customers number.
It is provided by BT.


I'd contact Sky again and tell them what PhonePlus says, I would have thought you could put a block on these numbers with your providers, I got thru to BT by Dialing 150 and opting for the Billing Enquiries section.
This is another link which shows a list of The Special Services Range (Convention B8) - National numbers starting 87:
http://www.ukphoneinfo.com/search/Phones/oftel_cl_s8_code_87.html

Title: Re: Sky Customer Services
Post by learner80 on Dec 10th, 2007 at 3:39pm
Thanks to Dave and Sparkym5 for responding to my post . Response to your questions are

Dave, We do have an alarm system . When I say that the Sky box was swithched off , i meant that the power supply was off.

Sparkym5, Thanks for calling up BT . After reading of your experience , I tried Bt today and have asked them if they would bar calls to these numbers . They want £5 /month but say that it won't be any good as SKY is carrying my call and the SKY officer has told me that they can not bar calls to any specific number . I really feel like getting rid of both of them. Their customer service is utterly useless and is more like customer disservice.

Re the number , I tried  those two numbers myself. There is a just a set of beeps . I did not hear anybody answering. The ukphoneinfo website recommended again reconfirms that numbers are provided by BT but does not say to Whom ?

Title: Re: Sky -Wrongly billed for 0871 numbers many time
Post by Heinz on Dec 10th, 2007 at 4:54pm

learner80 wrote on Dec 7th, 2007 at 5:32pm:
I have a sky talk account . Subscribed to it three months back . I am being billed for calls to two premium rate numbers . these are 08706060078 and 08706060079. The bill shows as calls having been made from 5-10 times a day and each time for 5-20 seconds.

Pound to a penny on it being your alarm system - they'll say it's some sort of 'call home security check' if you challenge the supplier/operator.

If you can gain access to the phone socket into which the alarm is plugged, you could use a Phone Guard to allow only 01/01 calls.

Title: Re: Sky Customer Services
Post by blowpipe on Dec 12th, 2007 at 12:58pm
Sitrep as of this morning: 01506 421813 is still working ok, straight through to a very helpful lady in technical support.

Title: Re: SKY - Refer a friend (08702412939) request
Post by Lisey on Dec 14th, 2007 at 2:50pm

frog_southampton wrote on Nov 26th, 2007 at 9:01pm:
i am looking for the geographic number for 08702412939
which is the number for sky refer a friend

thanks



Me too. Want to chase up my vouchers.

Title: Re: Sky Customer Services
Post by HW84 on Dec 14th, 2007 at 7:08pm
I found the 882 ending gave me all the options that you get with phoning the 0870 number was perfect, thanks

Title: Re: Sky Customer Services
Post by frog_southampton on Dec 18th, 2007 at 7:23pm
anyone got a geo number for 08702412939?
(SKY INTRODUCE A FRIEND)

thanks


Title: Re: Sky Customer Services
Post by jgxenite on Dec 19th, 2007 at 5:33pm
Have you even tried any of the numbers detailed above? A while ago, someone went through and wrote out a load of Sky numbers, and what they were / may be linked to. You could try those numbers.

Title: Re: Sky Customer Services
Post by Ness888 on Dec 21st, 2007 at 9:48am
Sitrep as of this morning: 21/12/07 01506 421813is still working ok, straight through to a very helpful lady in technical support in Livingstone.  Resolved problems in natural English

Title: Re: Sky Customer Services
Post by 1973 on Jan 5th, 2008 at 1:22pm
01506 421813 worked for me today, 5/1/2008.  Straight through, spoke to a very friendly Scottish gentleman who sorted out the problems 100% in just a few minutes, free of charge!  Excellent!  Thank you for the information.  Cracking site this!

Title: Re: Sky Customer Services
Post by jgxenite on Jan 5th, 2008 at 4:19pm
Thanks to the new people for their continued verification of this number :).

Title: Re: Sky Customer Services
Post by Ade704 on Jan 11th, 2008 at 12:21pm
I'v just got straight through on 01506 421 702. Didn't even have to wait in a queue. They are very persistent by the way and will try and keep you on. One bit of advice - rather than cancel completely right away, they tried to convince me to drop down to the basic package (about £22) from my full £45 package saying that I could then cancel and it would save me £23. I thought about it and then decided it wasn't worth the risk of forgetting so I cancelled anyway. When they then worked out the figures, my billing date is the 28th and since I've cancelled today I will only have to pay for the first 14 days of the next billing period (about £20 pro-rata). The basic package would also be charged pro-rata at about £10 so I would only have saved £10 rather than £23 - even more of a reason to just bite the bullet and cancel rather than risk forgetting.

# Number corrected ~ DaveM

Title: Re: Sky Customer Services
Post by papadoc on Jan 11th, 2008 at 2:38pm
Just come across this site and I'm well impressed :)

Phoned Sky about 10 mins ago on the 01506 4217 702 number mentioned in the last post, but it was completelly dead.

Tried the 01506 421813 number mentioned a post or two earlier and got through straight away 8-)

(Looking at the numbers again, I think the first one may have a '7' to many in it!)


Title: Re: Sky Customer Services
Post by jgxenite on Jan 11th, 2008 at 2:40pm

papadoc wrote on Jan 11th, 2008 at 2:38pm:
Phoned Sky about 10 mins ago on the 01506 4217 702 number mentioned in the last post, but it was completelly dead. [..] (Looking at the numbers again, I think the first one may have a '7' to many in it!)


Yes, the first number has too many 7s in it - probably the reason it didn't work. I think it is meant to be 01506 421 702.

Title: Re: Sky Customer Services
Post by PaulJ2001 on Jan 16th, 2008 at 6:12pm
Hi, I've just tried ringing 01506 421813 and, although I heard the line transfer, I went through to technical support; the lady was very nice but she transferred me through to the correct department.

Out of interest, if this happens and they transfer me to the correct number (maybe an 0870 number) will I be charged a higher rate even though I initially called on 01506 421813 and have no idea which number I'm being transferred to?!

Thanks.

Title: Re: Sky Customer Services
Post by Heinz on Jan 16th, 2008 at 6:58pm


Welcome Paul.

No.

Title: Re: Sky Customer Services
Post by tctctc on Jan 16th, 2008 at 9:34pm
Hi all
I have just tried the 01506 421702 number and got through straight away, however I want to query the missing £50 vouchers they promised me for introducing a friend.

I 'm not sure where I was connected to but the guy couldn't or wouldn't transfer me, and said I had to dial 0870 2412939 so does anyone know another number for that ?

thanks
tc

# Number corrected ~ DaveM

Title: Re: Sky Customer Services
Post by mathewbanwell on Jan 20th, 2008 at 7:47pm
Hi.

Just tried 01506 421813 and got hrough straight away. They forwaded me to another department but I was on hold for 7 minutes so I decided to leave it. I rang the number back again and got a different person, this time they refused to forward me and gave me an 0870 number to call.

What I was actually trying to do was unlock my Sky Anytime on PC because I reinstalled windows and now it says "It appears that you are logging in from  different PC. Only one PC can use Sky Anytime. For assistance, plese call customer services on 0870 609 4508 and quote the error code. [code - 17]"

Any ideas about a geographical version of this number?

I also had the same problem as TC when using 01506 421702.
Thanks in advance,
Mathew.

Title: Re: Sky Customer Services
Post by jgxenite on Jan 21st, 2008 at 9:08pm
Dave went through a number of Sky service numbers a while back - see here for the list. One of those is Sky technical services with an option for broadband. They might be able to help you, or transfer you to Sky Anytime. Another option is for Sky Anytime on Mobile - again, they might be able to help or transfer you.

Please report back how you get on.

Title: Re: Sky Customer Services
Post by MxG on Jan 22nd, 2008 at 7:49pm
Just been trying to get through to a non-lemon at Sky with much frustration. The 01506 421813 number now plays a message saying 'this service is no longer available', and every other number that I tried took me eventually to an obviously overseas centre where all I got from 5 operators was 'our systems are down, please call back in 10 mins/30 mins/later tonight/tomorrow'.

Success however, with 01506 421884 which takes you to a UK centre where although I was transferred, I didn't have to wait and my query was dealt with immediately. Many thanks to Dave :D

Title: Re: Sky Customer Services
Post by mathewbanwell on Jan 22nd, 2008 at 8:15pm
Thanks a lot jgxenite. I phoned the "Anytime by mobile" number as you said (01506421895) and although the opening message said that I was through to Anytime by mobile, I didn't push the star button as requested and I was put straight through to the general Sky Anytime office and was answeredby a Scottsh man. Perfect. Probably a good idea to add this number to the database.

Sky Anytime Customer Services 0870 609 4508
Ring 01506 421895 and don't push the star buttons when asked. It will ask you twice and then put you through. Phone call finished in under 3 minutes and I coul log in to Sky Anytime again instantly.

Thanks again.
Mat

Title: Re: Sky Customer Services
Post by jgxenite on Jan 22nd, 2008 at 10:12pm
Mat, your feedback is much appreciated. The Sky numbers tend to change quite often, so we use this thread to keep track of them instead of using the general database.

List of currently working Sky numbers:

Customer Services - 01506 421 884, 01506 421 702
Sky Anytime - 01506 421 895 (ignore "star" prompts)

No longer working numbers:

01506 421 813

NOTE: While this number was not working at the time posted, it may become available later as Sky has "recycled" some of their older numbers before.

Title: Re: Sky Customer Services
Post by pankyone on Jan 24th, 2008 at 12:00pm
;)Works for me. worked ok to customer services today. ;)
;)24th Jan 11:33 ;)

01506 421 702


:-[Sorry........cant control my fingers.    ;) :-[
[size=16][/size]

Title: Re: Sky Customer Services
Post by Heinz on Jan 24th, 2008 at 2:18pm

pankyone wrote on Jan 24th, 2008 at 12:00pm:
;)Works for me. worked ok to customer services today. ;)
;)24th Jan 11:33 ;)

01506 4217 702

That number's one digit too long (he/she probably meant 01506 421 702).

Title: Re: Sky Customer Services
Post by canda on Jan 29th, 2008 at 7:21pm
This number 01506 421 702 got me through straight away all be it an Indian call centre to authenticate my details then back through to Scotland. Thank you!

Title: SKY DIGITAL (BSkyB) Customer Service
Post by Hobbie on Feb 6th, 2008 at 11:46am
After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

I'm still going to work on Sky in trying to get a 01 or 02 number though. :)

Title: Re: SKY DIGITAL (BSkyB) Customer Service
Post by jgxenite on Feb 6th, 2008 at 11:56am

Hobbie wrote on Feb 6th, 2008 at 11:46am:
So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

I'm still going to work on Sky in trying to get a 01 or 02 number though. :)

There is already a thread on Sky customer services number [which your post has now been moved to]. See my reply #430 on this thread  under a month ago listing the currently working numbers. If you need to contact them, please check the numbers I've said are OK and contact us if they aren't.

~ Edited by Dave: Quote added

Title: Re: SKY DIGITAL (BSkyB) Customer Service
Post by Heinz on Feb 6th, 2008 at 12:00pm

Hobbie wrote on Feb 6th, 2008 at 11:46am:
After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

Interesting.  That suggests Sky is ready with a whole range of revenue-sharing 0844 numbers when (if) Ofcom implements the barring of revenue-sharing on 0870 numbers.  

The cynic in me told me you were being optimistic about the cost of calling the 0844 number Sky gave you and, sure enough, despite the 5th, 6th and 7th digits of 0844 numbers meaning numbers costing 6p connection plus ½p, 1p, 2p, 3p, 4p or 5p per minute to ring from a BT landline are available, 0844 774 2008 is charged at the highest (g6) rate - 5p per minute at all times.  Surprise, surprise, Sky have chosen 5p/minute numbers to ensure they get the highest rake-off from what callers - their customers - are charged.

You have the prices wrong by the way - from a BT landline, 0870 numbers now cost 6p connection plus 6p/minute to ring during the day and 6p connection plus 1½p/minute to ring in the evening (7 days a week).

Title: Re: Sky Customer Services
Post by poorbabe on Feb 11th, 2008 at 7:01pm
Just wanted to confirm that    01506 421 702     still works for Customer Services. :)

Title: Re: Sky Customer Services
Post by bigmorr on Feb 12th, 2008 at 9:15pm
I have used the installation number 01506 421832 and option 3 and 3 again they will pass you through

Title: Re: Sky Customer Services
Post by umster on Feb 13th, 2008 at 5:26pm
Hi,

any one got an 0800 or 01 number for sky broadband please.

thanks :)

Title: Re: Sky Customer Services
Post by jgxenite on Feb 13th, 2008 at 10:54pm
Well, if you had read just two posts back, you might have found your answer  ::).

Here is a list of currently working Sky numbers - since I haven't called them, I don't know what you get but they should be able to transfer you.

Title: Re: Sky Customer Services
Post by umster on Feb 13th, 2008 at 11:32pm

jgxenite wrote on Feb 13th, 2008 at 10:54pm:
Well, if you had read just two posts back, you might have found your answer  ::).

Here is a list of currently working Sky numbers - since I haven't called them, I don't know what you get but they should be able to transfer you.


Yes, thank you I figured that one out after I already made the post.

Got me in a queue for about 8 mins then got my call transferred. nice one.
:)

Title: Re: SKY Numbers
Post by lozza on Feb 19th, 2008 at 11:28am

mike206 wrote on Mar 16th, 2005 at 11:33am:
I just phoned SKY on the geo number
I was told they could not connect to coustomer services.
They said I should call the 0870 number and ask for a callback. I asked for the supervisor and said my phone was barred from 0870 numbers. no problem job sorted.

mike206


sky told me that they cant possibly do callbacks as they are an inbound call centre. i was so mad with them. any ideas on this??

Title: sky no. 08005875707
Post by minx on Feb 20th, 2008 at 6:14pm
sorry, didn't know if this was the right thread to write in, but the no. 08005875707 for sky is acturally for the technical help dept. They will transfer u over if you say you were transfered to the wrong dept! Thought I'd just let every1 know! thanks

Title: Re: Sky Customer Services
Post by Teacupstorm on Feb 23rd, 2008 at 10:49am
Yep - just tried 01506 421 702, and got straight through to Sky Customer Services.  

Title: Re: Sky Customer Services
Post by Ramble on Feb 23rd, 2008 at 1:25pm
I've just got through on 01506 421 702 -
it bounced me out during a transfer the first time,
2nd time I got transferred and explained the prob
but the man said he'd ring back and didn't.
3rd time got the problem sorted  :D

Title: Re: Sky Customer Services
Post by bri1977 on Feb 29th, 2008 at 12:38am
thanks for this site, 01506 421 702 saved me a fortune this afternoon.

Title: Re: Sky Customer Services
Post by greyjaybee on Feb 29th, 2008 at 5:47pm
I saw a post sometime ago about an alternative to the Service plan Sky offer which was apparantly cheaper but equally as good.  Unable to find that post but does anyone know of it and a number to call. Also does anyone actually think Sky's own plan is worth taking out.(moneywise) Are you covered for the first year anyway should something go wrong ? I have Sky+. cheers all

Title: Re: SKY DIGITAL (BSkyB) Customer Service
Post by Heinz on Mar 1st, 2008 at 11:00am

Heinz wrote on Feb 6th, 2008 at 12:00pm:

Hobbie wrote on Feb 6th, 2008 at 11:46am:
After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

Interesting.  That suggests Sky is ready with a whole range of revenue-sharing 0844 numbers when (if) Ofcom implements the barring of revenue-sharing on 0870 numbers.  

The cynic in me told me you were being optimistic about the cost of calling the 0844 number Sky gave you and, sure enough, despite the 5th, 6th and 7th digits of 0844 numbers meaning numbers costing 6p connection plus ½p, 1p, 2p, 3p, 4p or 5p per minute to ring from a BT landline are available, 0844 774 2008 is charged at the highest (g6) rate - 5p per minute at all times.  Surprise, surprise, Sky have chosen 5p/minute numbers to ensure they get the highest rake-off from what callers - their customers - are charged.

You have the prices wrong by the way - from a BT landline, 0870 numbers now cost 6p connection plus 6p/minute to ring during the day and 6p connection plus 1½p/minute to ring in the evening (7 days a week).

Well, the cynic in me was right - Sky changed to 5p/minute at all times 0844 241 numbers today.

Title: Re: Sky Customer Services
Post by chrishio on Mar 5th, 2008 at 2:13pm
Thanks for all your hard work Dave AND all the typing HOWEVER the sands of SKY appear to have ever moved on and all routes lead to 08442 414141.
I wanted to give them a blast about a recent spate of cold calling in my area but I am blowed if I am going to pay to call them on a non geographical number that is just adding insult to injury.
Perhaps I'll just stick one on the next bloke that knocks at my door trying to sell me SKY!
Chris >:(

Title: Re: Sky Customer Services
Post by aerotec on Mar 5th, 2008 at 3:39pm
Yep this site has saved me a small fortune past few years  8-)

This number worked fine for me today. When on hold being passed to cancellation team the hol dmusic was telling me all about the sky service for pubs & clubs so looks like this number is for commercial sky accounts. However the agent who answered was happy to assist with a private account.

30 min call so saved £1.50! And managed to get a free engineer call out of them. So I am £67.50 better off than I could have been!

Thx


bri1977 wrote on Feb 29th, 2008 at 12:38am:
thanks for this site, 01506 421 702 saved me a fortune this afternoon.


Title: Re: Sky Customer Services
Post by irrelevant on Mar 6th, 2008 at 5:51pm
Just to confirm  01506 421710 is still working for TiVo customer service.  (Its in database as unconfirmed.) On second attempt - first call ring and hung up.  Second guy, "Thanks for calling.. TiVo?.. how can I help." lol.  Typical Sky customer services!  Anyway they sorted me. (Just swapping sub over to my other box.)


Title: Re: Sky Customer Services
Post by nuff on Mar 9th, 2008 at 3:53pm

jgxenite wrote on Jan 22nd, 2008 at 10:12pm:
List of currently working Sky numbers:

Customer Services - 01506 421 884, 01506 421 702
Sky Anytime - 01506 421 895 (ignore "star" prompts)

No longer working numbers:

01506 421 813

NOTE: While this number was not working at the time posted, it may become available later as Sky has "recycled" some of their older numbers before.



01506 421 884   still working - answered straight away, "Customer Services"  
dealt with problem promptly (apart from the statutory 10 minute on hold in the middle !! )

- I'm just glad of this site and a calling plan with free geographical numbers included. - ;)

Title: Re: Sky Customer Services
Post by bri1977 on Mar 12th, 2008 at 3:34pm
I didn't know about this site til about 2 weeks ago, so now im making sure I get the most from my much cheaper calls. Thanks to my Orange broadband 2nd line im able to call UK landlines, orange mobiles and 100 countries ( I got in before they changed it 30 ) all for free. SKY tried to take more from my bank account than I expected, so they gave me the address to write to and complain. I made them spell out almost every line of the address :P Using these numbers even seems to get me through to someone faster, so all is good. Keep up the good work everyone.

Title: Re: Sky Customer Services
Post by abi2006 on Mar 16th, 2008 at 7:52pm
Hi ive just rang sky on 01506 421832931 got through to the activation line and after a minute it  says :D for all other enquires dial 9 then it takes you to the main customer line sorted!!!!!!

Title: Re: Sky Customer Services
Post by Heinz on Mar 16th, 2008 at 8:00pm

abi2006 wrote on Mar 16th, 2008 at 7:52pm:
Hi ive just rang sky on 01506 421832931 got through to the activation line and after a minute it  says :D for all other enquires dial 9 then it takes you to the main customer line sorted!!!!!!

Check that number please - it's 3 digits too long.

Did you call 01506 421 832 ?

Title: Re: Sky Customer Services
Post by darran77 on Mar 21st, 2008 at 9:36am
You guys ar great  ;) ,i have been using this site for a while now and have finaly decided to join .
After checking the bank to find that sky has taken two and a half times their subscription charge in one month i was to say the least puzzled . So onto here and did a search ,like allways you came up top trump's ,i rang 01506 421 884 this morning gave them my details and within 2 mins i was speaking to the right person and the problem sorted .
As its easter this is one happy BUNNY ;D  ;D .
daz.

Title: Re: Sky Customer Services
Post by jgxenite on Mar 21st, 2008 at 12:00pm
Time for another summary of currently working Sky numbers:

List of currently working Sky numbers:

Customer Services - 01506 421 884, 01506 421 702, 01506 831 781 - can anyone confirm if this still works please?
"TiVo" Customer Service - 01506 421 710 (will deal with normal customer service enquiries)
Sky Anytime - 01506 421 895 (ignore "star" prompts)

Please remember to let us know if the numbers stop working, and report back any new numbers that work :).

Title: Re: Sky Customer Services
Post by royzee on Mar 21st, 2008 at 12:47pm
Just used the above 01506 421 884 number and because they were busy I was given the option to use the callback service. You leave your name and number and they promise to call you back within an hour. First time I have heard of this service.
True to their word the callback came within 3 minutes.
At last someone up there may be listening.
Thank you for the number.  :) :) :)

Title: Re: Sky Customer Services
Post by Dave on Mar 21st, 2008 at 3:03pm
The number listed in the database entry is 01506 831781. Does this still work? Or should it be replaced with 01506 421884?

Title: Re: Sky Customer Services
Post by jgxenite on Mar 21st, 2008 at 10:39pm
Dave, I don't know if that existing number still works. Might be best to replace it with the 884 number (with a link back here) as the 884 is being continually confirmed as still working.

Title: Re: Sky Customer Services
Post by parttimepar on Mar 29th, 2008 at 10:40am
Just had a letter from SKY stating that calls to to their call centres will be free from 1st of July!

Title: Re: Sky Customer Services
Post by parttimepar on Mar 29th, 2008 at 10:46am
Further to the above for Sky Talk customers only!

Title: Re: Sky Customer Services
Post by oak25 on Mar 29th, 2008 at 11:38am
I got my letter today. Good news if you are a sky customer! However seen the price increases?
Calls to 0870 up from 6p per minute/1.5p evening TO 10p/8p
Calls to 0845 up from 2p per minute/.5p evening TO 6p all the time.

Talk about giving with one hand and taking away with the other! Makes them look good but as always increases their revenue.

As a sky customer, seriously need to increase my geographical database now!!!

Title: Re: Sky Customer Services
Post by Heinz on Mar 29th, 2008 at 11:43am

oak25 wrote on Mar 29th, 2008 at 11:38am:
However seen the price increases?
Calls to 0870 up from 6p per minute/1.5p evening TO 10p/8p
Calls to 0845 up from 2p per minute/.5p evening TO 6p all the time.

Talk about giving with one hand and taking away with the other!

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1206785949

Title: Re: Sky Customer Services
Post by oak25 on Mar 29th, 2008 at 12:05pm
Ha! Just noticed. Price increase to 0870 etc efective 15th April. Free calls to Sky efective 1st july. Good one.

Title: Re: Sky Customer Services
Post by ukellie on Mar 29th, 2008 at 4:57pm
just tried the 01506421884 and got straight thgrough no options ie press this number etc

great site

regards ukellie

Title: sky numbers
Post by loujac10 on Mar 29th, 2008 at 9:22pm
any new numbers for sky, i have tried all posted on the forum and tried in vain to search for alternative numbers, any advice would be greatfully appreciated.
Thanks ;D

Title: Re: Sky Customer Services
Post by jgxenite on Mar 29th, 2008 at 10:09pm
Which numbers have you tried? 01506 421884 was reported as working earlier today.

Title: Re: Sky Customer Services
Post by loujac10 on Mar 29th, 2008 at 10:26pm
Thanks just tried that just keeps saying call failed but i have got through to them on a freephone number, waited 25 minutes though but great guy helped me out, going to add it to the list now
number is
0800 051 2595
had to press loads of buttons though but it was free

A big thank you though for replyingxx

Title: Re: Sky Customer Services
Post by jgxenite on Mar 30th, 2008 at 10:07pm
Thanks for letting us know about that number. Did you try any of the other numbers listed?

Title: Re: Sky Customer Services
Post by mixedgreens on Apr 1st, 2008 at 10:18am
Just called the 01506421884 and got through. 2 min wait pre-10am.  :)

Title: Re: Sky Customer Services
Post by jgxenite on Apr 2nd, 2008 at 12:52am
Cheers for that mixedgreens and welcome to the forum :).

Title: Re: Sky Customer Services
Post by stuartr on Apr 2nd, 2008 at 1:13pm
Thanks mixedgreens.  Having spent nearly an hour trying to get through on the 0870 number over the last few days, I tried the 01506 421884 this afternoon and got straight through.

Please note that this number rings straight through to an operator, without all the menus.  Based on the on hold messages, I think it is the "pubs" support section.

Title: Re: Sky Customer Services
Post by Terminal on Apr 2nd, 2008 at 6:59pm
I've just successfully used the 0800 051 2595 number, an instant response at 18:22 hrs (BST), it's just a shame that I've had to use it to cancel my subscription as Sky appear to have absolutely no consideration for existing customers.

Title: Re: Sky Customer Services
Post by jgxenite on Apr 2nd, 2008 at 7:45pm
List of currently working Sky numbers:

Customer Services - 0800 051 2595, 01506 831 781 (TBC), 01506 421 884, 01506 421 702
"TiVo" Customer Service - 01506 421 710 (will deal with normal customer service enquiries)
Sky Anytime - 01506 421 895 (ignore "star" prompts)
"Activation Line" - 01506 421 832 (TBC)

Please can you try the (TBC) numbers before the confirmed numbers, and let us know if they work or don't work.

As always, let us know if any of the currently working numbers stop working!

Title: Re: Sky Customer Services
Post by operator on Apr 3rd, 2008 at 10:51pm
::) The following two numbers do not work for sky ; 01506 421 734  01506 421 741. :-?

Title: Re: Sky Customer Services
Post by jgxenite on Apr 3rd, 2008 at 10:53pm
What are those numbers for? What do you get when you call them?

Title: Re: Sky Customer Services
Post by forrester on Apr 4th, 2008 at 11:38am
thanks loads to all on here

i spent literally hours on the phone to sky yesterday trying to complain and then trying to complain about not being able to get through to complain!

but after reading the discussions about sky on this forum this morning i thought i'd try for a goodwill payment against phone calls.  so tried a couple of numbers and got through on 01506 421778 (from a thread from oct 2007) where the guy was really helpful and polite and gave me £5 back.  hooray!

thanks everyone, will be using this site all the time form now on  :)

Title: Re: Sky Customer Services
Post by jgxenite on Apr 4th, 2008 at 11:54am
Thanks for confirming that number is working :). I'll add it to the list of working numbers when I next do my summary.

Title: Re: Sky Customer Services
Post by HW84 on Apr 8th, 2008 at 10:32am
01506 421884 Still working no waiting at all

Title: Re: Sky Customer Services
Post by gebre on Apr 9th, 2008 at 3:08pm
This relates to Sky Broadband specifically.  I tried the unverified number 0800 0512595 today.  Two automated menu choices and I was speaking to an adviser who answered my questions with no problem.

Title: Re: Sky Customer Services
Post by jgxenite on Apr 9th, 2008 at 3:35pm
Welcome gebre and thanks for confirming that the 0800 number works :).

Title: Re: Sky Customer Services
Post by Marian on Apr 12th, 2008 at 8:08pm
[smiley=thumbsup.gif]
I had been trying to activate my sky viewing card for sky freesat. Rang the 0870 number for 5 mins and then went to the saynoto0870 website and was directed to this forum. Someone suggested 08702404020 option 1 (thanks)and I phoned that and they answered immediately. They could not help with freesat but gave me tel number 0844824400. I got an answer from that number very quickly !! and they activated my card. You can use this number for other things too but only freesat issues I think.
In fact if you ring the sky freesat 0870 number they say they will shortly be changing to an 0844 number. However if you ring the number, they already have changed to it.

Title: Re: Sky Customer Services
Post by BexTech on Apr 12th, 2008 at 9:54pm

HW84 wrote on Apr 8th, 2008 at 10:32am:
01506 421 884 Still working no waiting at all


Got through straight away - no queuing whatsoever :-)

Title: Re: Sky Customer Services
Post by BexTech on Apr 12th, 2008 at 9:56pm

Marian wrote on Apr 12th, 2008 at 8:08pm:
[smiley=thumbsup.gif]
I had been trying to activate my sky viewing card for sky freesat. Rang the 0870 number for 5 mins and then went to the saynoto0870 website and was directed to this forum. Someone suggested 08702404020 option 1 (thanks)and I phoned that and they answered immediately. They could not help with freesat but gave me tel number 0844824400. I got an answer from that number very quickly !! and they activated my card. You can use this number for other things too but only freesat issues I think.
In fact if you ring the sky freesat 0870 number they say they will shortly be changing to an 0844 number. However if you ring the number, they already have changed to it.


Yeah, the sneaky so and so's.

Move from one rip-off number range to another.

5p per minute at all times to these 0844 numbers they are using.  That is a premium compared to the price charged for standard numbers, for example free in inclusive packages or 5p per call with 18185 / 1899.

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 13th, 2008 at 11:50am

BexTech wrote on Apr 12th, 2008 at 9:56pm:
5p per minute at all times to these 0844 numbers they are using.  That is a premium compared to the price charged for standard numbers, for example free in inclusive packages or 5p per call with 18185 / 1899.


And a very big premium indeed of 233% over the old BT Together rate for calling 0870 numbers at the weekend of 1.5p per minute. :o >:(

Title: Re: Sky Customer Services
Post by ac on Apr 13th, 2008 at 2:55pm
Hi,

I rang SKy customer services on 0800 051 2595 and got a message stating that I cannot ring them from my home number!!

Help... I am fed up with waiting to get through to them and spending a fortune in calls!!

Title: Re: Sky Customer Services
Post by jgxenite on Apr 13th, 2008 at 3:04pm
Have you tried any of the numbers listed here? - 01506 831 781, 01506 421 884, 01506 421 702

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 13th, 2008 at 3:06pm

ac wrote on Apr 13th, 2008 at 2:55pm:
I rang SKy customer services on 0800 051 2595 and got a message stating that I cannot ring them from my home number!!


Same message here even if I dial 141 first to withhold my CLI or even if I dial 141 and 1280 to route with BT rather than my normal telecoms supplier.

I think the long and the short of the matter is that they have simply discontinued this 0800 number for incoming calls but have put this confusing message on it to make it sound like some people are still allowed to dial it.  Howver I suppose its just possible that they may now have a predefined list of CLIs they will accept calls from on the 0800 and these are the pre-notified CLIs of their installers and sales agents.

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 13th, 2008 at 3:10pm

jgxenite wrote on Apr 13th, 2008 at 3:04pm:
Have you tried any of the numbers listed here? - 01506 831 781, 01506 421 884, 01506 421 702


Unlimited calls plane here so I tried them and 01506 831781 says it has been discontinued.

But 01506 421884 gets straight through to an adviser and bypasses the automated messaging system and 01506 421702 gets through to the normal Sky customer services IVR system where you can then make various choices for different departments.

I would imagine that some telecoms manager or other at Sky is subscribed to this thread and keeps closing the alternatives down but that various less company flag waving Sky employees keep on supplying the new alternative numbers?

Title: Re: Sky Customer Services
Post by jgxenite on Apr 13th, 2008 at 3:13pm
Cheers NGMsGhost for checking those numbers.

List of currently working Sky numbers:

Customer Services - 01506 421 884 (straight to advisor), 01506 421 702 (menu options)
TiVo Customer Service - 01506 421 710 (please don't use for normal customer enquiries)
Sky Anytime - 01506 421 895 (ignore "star" prompts)
"Activation Line" - 01506 421 832 (TBC)

As always, let us know if any of the currently working numbers stop working!

Discontinued numbers:

0800 051 2595, 01506 831 781

Title: Re: Sky Customer Services
Post by jgxenite on Apr 13th, 2008 at 3:14pm

NGMsGhost wrote on Apr 13th, 2008 at 3:10pm:
I would imagine that some telecoms manager or other at Sky is subscribed to this thread and keeps closing the alternatives down but that various less company flag waving Sky employees keep on supplying the new alternative numbers?


Well, I don't want to jinx the system, but 884 has been working for a while now. The number was identified by Dave when he figured out the prefix for Sky's number, and went through all of them to locate these numbers.

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 13th, 2008 at 3:23pm

jgxenite wrote on Apr 13th, 2008 at 3:13pm:
"TiVo" Customer Service - 01506 421 710 (will deal with normal customer service enquiries)


As a Tivo owner I must strongly object to it being suggested that this Tivo specific number can be user for other non Tivo related calls to Sky.

The Tivo team is a specific team of staff at Sky that have been trained to support the Tivo PVR service (http://uk.tivo.com) and whilst these staff do sometimes also handle other Sky calls if they start getting non Tivo regular Sky Digital calls on the Tivo line I am sure they will realise something is up and have the matter investigated by the telecoms manager.

It took ages for anyone to ever find a GN alternative for the Tivo customer services number (I was always forced to call 0870 in the past) so I would be grateful if people didn't spoil this by using it for normal Sky calls that are nothing to do with Tivo and alerting Sky that something is wrong.

Title: Re: Sky Customer Services
Post by jgxenite on Apr 13th, 2008 at 3:32pm
I've updated the number as per your request NGM.

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 13th, 2008 at 3:37pm

jgxenite wrote on Apr 13th, 2008 at 3:14pm:
Well, I don't want to jinx the system, but 884 has been working for a while now.


Past experience shows Sky will block it in the end though.  :'(

Title: Re: Sky Customer Services
Post by jgxenite on Apr 13th, 2008 at 3:44pm
In which case, I hope that Dave will get on to it and uncover the new set of numbers for us :).

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 13th, 2008 at 3:46pm

jgxenite wrote on Apr 13th, 2008 at 3:44pm:
In which case, I hope that Dave will get on to it and uncover the new set of numbers for us :).


Sky seem determined enough that eventually they will change their main DDI range to thwart us.

I also don't like to think about what may be possible in respect of 084/7 number termination once BT's 21st Century Network starts to come in to service later this year.............

Title: Re: Sky Customer Services
Post by Dave on Apr 13th, 2008 at 6:08pm

jgxenite wrote on Apr 13th, 2008 at 3:44pm:
In which case, I hope that Dave will get on to it and uncover the new set of numbers for us :).

I believe that the 01506 4217xx numbers may extend further than those I tried. I also believe that, going by other existing numbers, 01506 8317xx and so on may be worth a try.

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 13th, 2008 at 6:16pm

Dave wrote on Apr 13th, 2008 at 6:08pm:
I believe that the 01506 4217xx numbers may extend further than those I tried. I also believe that, going by other existing numbers, 01506 8317xx and so on may be worth a try.


Tests reveal that would indeed appear to be the case. ;)

However perhaps best to save those alternatives until they are needed.

Title: Re: Sky Customer Services
Post by dmoto on Apr 15th, 2008 at 11:47pm
Have just registered cos I wanted to say thank you for all your work.  I used phone number 01506421884 for Sky & as you said I got thru immediately.  The operator was very helpful and sorted out my problem quickly.  
Other numbers I tried are no longer in use e.g. 01506831781.

Once again thank you.  I am very happy!  [smiley=happy.gif]

quote author=Dave link=1060112694/330#340 date=1190834745]As mentioned previously, loads of numbers starting 01506 4217xx. 753 answers as "Customer care".



Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 16th, 2008 at 12:12am

dmoto wrote on Apr 15th, 2008 at 11:47pm:
Have just registered cos I wanted to say thank you for all your work.  I used phone number 01506421884 for Sky & as you said I got thru immediately.  The operator was very helpful and sorted out my problem quickly.


Yet Sky would have you believe it is a worse service than their 0870 because you do not get to listen to their nice long welcome message and then have to make various irrelevant touch tone choices before finally getting through to the customer services department you no doubt though they had said this was the direct line number for.  And because you are not paying as much then you are sure not to value the quality of the advice you are given by their call centre workers as highly as on a grotty old fashioned geographic phone number. ::)

Welcome to the forum.  Its good to hear you are finding the service here useful. :)

Title: Re: Sky Customer Services
Post by SalisburyDeb on Apr 17th, 2008 at 2:12pm
:-[ I have tried these alternative numbers and all the lines have been withdrawn.  They give you an 08 number as an alternative.  I have found no way into Sky without using an 08. Anyone found a different alternative or have they totally sewn us all up??

Title: Re: Sky Customer Services
Post by SalisburyDeb on Apr 17th, 2008 at 2:24pm
:)Bingo - didn't see all the newer messages (new at this) - have just used 01506421884 and got through successfully - very helpful too.  Thank you for helping.

Title: Re: Sky Customer Services
Post by g0bgb on Apr 21st, 2008 at 11:46am
THANKS FOLKS just used 01506421884 , 8 minute call cost me 8p instead of 80p.   ;D

we should all be aware that, when we get Sky installed , the installer phones Sky sky on a 0800 number and most phones store last number dialed

Anyway  thanks again

MIKE

Title: Re: Sky Customer Services
Post by Sinclairs on Apr 23rd, 2008 at 1:26pm
Just joined site(and great it is to).Had interesting discussion with Sky customer service woman(more of argument),as wouldn`t transfer me ,to introduce new customer to them! send i have to ring the 0870 for the privilege of bring them custom.Also claims you can claim back cost of any of your calls to them via their website(how many people know about that,works to their advantage,if the majority don`t!)Also i could join Sky Talk,which would mean calls would be free to them.that`s good of `em!They also claim they downgraded their 0870 number to 0844 which is cheaper,but wouldn`t except that they don`t include these in BT packages.So i should join them!.Said there wasn`t any geographical numbers,as they wouldn`t be able to cope with the amount of customers ringing them,and all large companys use them(that justify`s that then?)Glad i had rung one of your numbers on this site,could have cost me a fortune.Think the woman must have been related to Rupert himself!What sort of company is this BskyB,when they treat customers with contempt.Feel like throwing the whole bloody box out of the window`and having nothing more to do with them.

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 23rd, 2008 at 1:54pm

Sinclairs wrote on Apr 23rd, 2008 at 1:26pm:
Feel like throwing the whole bloody box out of the window`and having nothing more to do with them.


That is indeed surely the danger Sky run in terms of continuing to grow their customer numbers if they continue to abuse them in this way and prevent them doing things easily and painlessly online.

After not being subscribed to Sky for 15 months I rang them the other day to subscribe for one month to see a motor racing event this week I am interested in.  I could log in to the online account I set up with them when I was last with them which showed I had a Sky Digibox.  But could I upgrade to one or more Sky Mixes from not subscribing online, even though they had still had my Direct Debit set up.  No.  They wanted me to call them.

I called on the normal 01506 number on this website and it took about 15 minutes speaking to an adviser after a 6 layer deep touch menu to get resubscribed.  Then when I said I also wanted to give 30 days notice to cancel I was transferred to customer services who then said they couldn't do it and transferred me to cancellations.  Eventually after further hassle I managed to also put through the cancellation in 30 days time.  Net result a call of about 45 minutes to do a very simple thing.  Call cost me nothing as I have an unlimited 01/02/03 calls package fortunately but what about the value of my time and their staff time.  the £1.50 or so that they might earn on revenue share on a 45 minute call will not cover their employee wages and NI and training at around at least £7 or so for this amount of time as they were UK based.

Why on earth don't the cretins at Sky allow online account management to be used to resubscribe and also to change Mixes and to even downgrade from Sky Movies or Sky Sports to just Mixes.  About the only thing they may have some vague point in forcing you to call them on is Cancellation as they always offer longstanding customers a deal to try and talk them out of that.  But not allowing reactivations or changes between packages online is just ludicrous.  No wonder they have to charge so much when they are so inefficient by making every change of customer package a 30 minute or so call!

Title: Re: Sky Customer Services
Post by CambsChris on Apr 23rd, 2008 at 8:16pm

g0bgb wrote on Apr 21st, 2008 at 11:46am:
THANKS FOLKS just used 01506421884 , 8 minute call cost me 8p instead of 80p.   ;D


;D Result !! Just called Sky on 01506 421884 to cancel our contract. Got connected to menu system and they have a Q buster service when they are busy, they take your No and call you back.  :D No cost as 01 nos included in phone contract.

Thanks to everyone for finding this No.

Chris

~ Edited by Dave: Quote box tidied up

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 23rd, 2008 at 8:42pm

CambsChris wrote on Apr 23rd, 2008 at 8:16pm:
Got connected to menu system and they have a Q buster service when they are busy, they take your No and call you back.  :D No cost as 01 nos included in phone contract.


I have not heard of Sky ever offering a call back service when they are busy before so it seems like they are finally beginning to get the message that customers are not just cattle and that with program downloads and other choices for viewing tv coming along if you repeatedly abuse your customers you may end up losing them.

At this rate perhaps they may even be talked in to getting 03 instead of 084/7 phone numbers.

There again was that a pig I just saw flying by? ;) ;D

Title: Re: Sky Customer Services
Post by smitch999 on Apr 28th, 2008 at 8:49am
Absolutely fabulous. 01506 421 712 for Sky Customer Services. What a difference it makes to the day you're having when you can just get through to the right person with no fuss and no great expense.

I find myself using this site almost every day now, it's saved me a fortune. Thanks guys!

Title: Re: Sky Customer Services
Post by NGMsGhost on Apr 28th, 2008 at 9:26am

smitch999 wrote on Apr 28th, 2008 at 8:49am:
Absolutely fabulous. 01506 421 712 for Sky Customer Services. What a difference it makes to the day you're having when you can just get through to the right person with no fuss and no great expense.

I find myself using this site almost every day now, it's saved me a fortune. Thanks guys!


Welcome to the forum smitch999.

It is good to hear of another active convert to the anti 084/7 cause.

I hope you will also consider writing to complain to the most abusive organisations, for which even this website is unable to find a geographic alternative phone number.

Title: Re: Sky Customer Services
Post by cowudders14 on Apr 30th, 2008 at 11:35am
I tried a range of those numbers on the front page before noticing the many pages at the back!
FWIW, 01506 421 884 now appears to go straight through to Sky Talk customer services.

Great website - as many others have said, this site saves me a LOT of money! Thanks!

Title: Re: Sky Customer Services
Post by sleepyangel on May 2nd, 2008 at 10:14am
Good Morning One&All
Iv just rung the number left above (01506 421884) Its a GOOD day!!
(Sorry bout previous post..unsure what happened, unless just 'balancing the good!!')

Anyway, I got a quick answer (within 6 rings) Very polite lady TRANSFERRED me to another department, that was Sky BROADBAND (so if you on that, this 01506 number is a good alternative that will work!!) They TRANSFERRED me to the TECHNICAL department for SKY who helped me. They would have helped me a whole lot better if I had been a SUBSCRIBER to SKY CHANNELS. So if you are, this 01506 number is a good one for you to use.
For freeview and freesat, they will still help if youre polite with them I suppose, but the number they gave me for the TECHNICAL SUPPORT for FREEVIEW and FREESAT card holders is  

08448 244400

I know its not geographical, but apparently if you DONT ring at a busy time, like a storm or something, Janice says that people get thru quite quickly. I asked many many times for a landline geographical number, she made out she didnt know what I meant, saying to me that they all go thru a switchboard etc etc, (SO do landlines  :o DER!!) the usual stuff these people try and fob us off with.. anyone would think it was coming out of thier pockets  ;D

I also made a strong point of telling her that the MAIN reason I wasnt a SKY subscriber for TV and Broadband was entirely because of the 0870 numbers I would have to use. The call was being recorded for their training apparently, so maybe if a few more of us told companies this, they would stop using 0870 altogether ... and then that pig I saw flying  :o through the air hanging onto the back of a VW camper van .... ;) blah blah

What Id like to know is WHY do they keep 'disabling' the numbers we find??

I hope the number I have got for you all is a help. At least it may be cheaper than the 0870;  :-/

Title: Re: Sky Customer Services
Post by sleepyangel on May 2nd, 2008 at 10:19am
;D THIS WORKS TOO 01506 421 712 PRESS 2 for TV then 2 for OPTIONS WOW  :o ;D

Title: Re: Sky Customer Services
Post by j1mster on May 4th, 2008 at 12:24pm

sleepyangel wrote on May 2nd, 2008 at 10:19am:
;D THIS WORKS TOO 01506 421 712 PRESS 2 for TV then 2 for OPTIONS WOW  :o ;D


Hi, I used the number quoted and managed (eventually) to get where I needed. Took a lot of "I dialed this number" and "I can't ring 07 or 08 numbers" etc  ;) so thanks to sleepyangel

Anyway, whilst on to c/s I was informed that from July 1st 2008, ALL "SkyTalk" customers will have free calls to ALL customer service departments. Whether this actually happens remains to be seen but you have to admit, it's very nice of Sky to give it's customers a free service with which to complain   [smiley=engel017.gif]  It must be about to cost them a fortune, or, does this mean the other prices are about to go up again.....   >:(

Title: Re: Sky Customer Services
Post by Heinz on May 4th, 2008 at 2:41pm

j1mster wrote on May 4th, 2008 at 12:24pm:
It must be about to cost them a fortune, or, does this mean the other prices are about to go up again.....   >:(

Don't worry, Sky has made sure it won't lose money - check out the massive increases to the cost of calling all non-Sky 0845 and 0870 numbers HERE.

OTOH, those who left their line rental with BT will be able to defeat that by using the 1280 prefix (unless they're calling Sky).

Title: Re: Sky Customer Services
Post by lucifee on May 8th, 2008 at 2:42pm
For joining sky talk i rang 01506 421712, and did not key in any numbers when prompted twice and then didnt key in my phone number when prompted.  It then put me thru to an advisor who signed me up.  They still kept me on the phone for ages though!

Title: Re: Sky Customer Services
Post by galaxy on May 9th, 2008 at 8:02pm
I have just started having a system error on my Sky+ box. On the onscreen message it asked me to phone 0870 800800.  Instead I tried 01506 421832.  I got the usual "Press 1 for ...." etc, but it worked and it was free to me on my tariff.

Many thanks to the original poster of that number. ;)

Title: Re: Sky Customer Services
Post by Luxembourg_Par on May 11th, 2008 at 9:18pm
Hi

Do any of these numbers go to CS dept NOT in India?


thanks

Title: Re: Sky Customer Services
Post by jgxenite on May 11th, 2008 at 9:23pm
Welcome to the forum Luxembourg_Par. I don't know whether they do or not - I'm sure someone said before that they spoke to a Scottish person when calling so they might go their to Scottish customer service centres. You will have to try them and see.

Title: Re: Sky Customer Services
Post by sleepyangel on May 12th, 2008 at 10:54am
;D Laughter bout the Indian bit!! Most call centres are based there tho eh?
Re: the 'Scot'...I got thru to a scot on the initial 'switchboard call' but the following departments spoken to were Leeds, Maidenhead and Uxbridge....so either way, all seeeeeemed to be in the UK.. :).
So I guess it's one up to sky (HI 5!)  :D for that I suppose, if nout else!! ;)

Title: Re: Sky Customer Services
Post by Luxembourg_Par on May 13th, 2008 at 11:07am

sleepyangel wrote on May 12th, 2008 at 10:54am:
;D Laughter bout the Indian bit!! Most call centres are based there tho eh?
Re: the 'Scot'...I got thru to a scot on the initial 'switchboard call' but the following departments spoken to were Leeds, Maidenhead and Uxbridge....so either way, all seeeeeemed to be in the UK.. :).
So I guess it's one up to sky (HI 5!)  :D for that I suppose, if nout else!! ;)



EVERY time I try to speak to someone in billing, I get an Indian.

It gets very annoying, being continually asked to speak louder, and to spell difficult words like 'London'.

Title: Re: Sky Customer Services
Post by jgxenite on May 13th, 2008 at 11:15am
Maybe their billing department is in India? Unfortunately, there isn't a lot we can do about that.

Title: Re: Sky Customer Services
Post by Luxembourg_Par on May 13th, 2008 at 11:47am

jgxenite wrote on May 13th, 2008 at 11:15am:
Maybe their billing department is in India? Unfortunately, there isn't a lot we can do about that.


No, when I bite the bullet, and dial the 08702 number (which is being stopped soon) I do sometimes get through to the Dunfermline call centre. (maybe 1 in 3...)
When I dial the 01506, I never get them, always - 100% of the time - get a hard-of-hearing, hard-of-thinking, Indian chap.

Title: Re: Sky Customer Services
Post by jgxenite on May 13th, 2008 at 12:00pm
While I appreciate that you do not like Indian call centres (I don't know anyone that does), please keep your unconstructive comments off the forum.

Which 01506 number are you calling? Are you calling the customer services (01506 421712) number?

Title: Re: Sky Customer Services
Post by Luxembourg_Par on May 13th, 2008 at 1:24pm

jgxenite wrote on May 13th, 2008 at 12:00pm:
While I appreciate that you do not like Indian call centres (I don't know anyone that does), please keep your unconstructive comments off the forum.

Which 01506 number are you calling? Are you calling the customer services (01506 421712) number?


Unconstructive?
Well thanks.

I was asking if any numbers went directly to another non-indian centre, as I usually end up getting frustrated spending 20-25 minutes for simple requests...

I called using 01506 421 702/721 & 712

Title: Re: Sky Customer Services
Post by jgxenite on May 13th, 2008 at 1:33pm
By unconstructive, I meant your personal opinions of the people in the call centre, that was all.

Have you tried 01506 421884? I've never had to ring Sky, so I don't know how they transfer you. You could try asking politely if you could be transferred to the UK billing department.

Title: Re: Sky Customer Services
Post by Dave on May 25th, 2008 at 2:31pm
Sky numbers are also 01506 484xxx.

Title: Re: Sky Customer Services
Post by poppy9988 on May 29th, 2008 at 8:27pm
Any word on a new 0800 no?  The last one seems to have been discontinued >:(

Title: Re: Sky Customer Services
Post by jgxenite on May 29th, 2008 at 8:34pm
Sky doesn't provide any 0800 numbers (as far as we are aware). What is wrong with the 01506 numbers already provided?

Title: Re: Sky Customer Services
Post by nottud on Jun 2nd, 2008 at 7:44pm
Have just had a problem with my sky receiver and can confirm that 01506 421884 works fine in the evening (7:30pm).
Switched over automatically to a call centre (UK based !) and only had to wait for 2 minutes.

Great site, and will keep visiting frequently.  :)

Title: Re: Sky Customer Services
Post by jgxenite on Jun 2nd, 2008 at 8:36pm
Nottud, welcome to the forum and thanks for confirming that the number is continuing to work :).

Title: Re: Sky Customer Services
Post by dougtucker on Jun 4th, 2008 at 5:03pm

nottud wrote on Jun 2nd, 2008 at 7:44pm:
Have just had a problem with my sky receiver and can confirm that 01506 421884 works fine in the evening (7:30pm).
Switched over automatically to a call centre (UK based !) and only had to wait for 2 minutes.

Great site, and will keep visiting frequently.  :)


Can confirm this works in the daytime too. Well it does at 16:30  :)

Title: Re: Sky Customer Services
Post by AlanTozer on Jun 5th, 2008 at 12:26pm
Used the 01506 421884 number yesterday, brilliant - straight through to operator. Just received a call back from customer services and the number displayed was 08003 896818

Title: Re: Sky Customer Services
Post by Dave on Jun 5th, 2008 at 12:32pm

AlanTozer wrote on Jun 5th, 2008 at 12:26pm:
Used the 01506 421884 number yesterday, brilliant - straight through to operator. Just received a call back from customer services and the number displayed was 08003 896818

0800 3896818 has a recording saying it is The Listening Company and that they have called you on behalf of one of their clients.

Title: Re: Sky Customer Services
Post by redball on Jun 7th, 2008 at 8:27pm
I too have just used 01506 421884. No queuing, no pressing numbers for this or that - got straight through to a lovely lady in Scotland who answered my questions regarding home moving without problem. (call made approx 8.15pm on a saturday)

:)

Title: Re: Sky Customer Services
Post by Dave on Jun 7th, 2008 at 8:51pm

redball wrote on Jun 7th, 2008 at 8:27pm:
I too have just used 01506 421884. No queuing, no pressing numbers for this or that - got straight through to a lovely lady in Scotland who answered my questions regarding home moving without problem. (call made approx 8.15pm on a saturday)

I've added this to the main entry in the "other info" column. The main alternative has a menu for Sky Talk/Sky TV enquiries. Search for sky  ;)

Title: Re: Sky Customer Services
Post by greyjaybee on Jun 8th, 2008 at 12:58pm
Called 01506-421884 late Saturday evening, waited about 3 minutes and got a charming Scot chap who helped me with a Sky+ problem.
Delighted and thanks to everyones input here who have helped save me a little money  :)

Title: Re: Sky Customer Services
Post by Dave on Jun 9th, 2008 at 11:58pm
Sky numbers are also 01666 537000 onwards.

Introduce a Friend is 01666 537009 /10 /11 /12 /13 /14.  ;)

Title: Re: Sky Customer Services
Post by ciderman74 on Jun 10th, 2008 at 9:48pm
Thanks for everyones help!

I used the 01506 421884 number to contact Sky to downgrade my package tonight and the total length of my call including being transferred to another operator and her offering me a deal was 9 minutes!!

She also said that I could save money on my call to Sky if I was a Sky Talk customer, but I never told her that I used this site and my monthly minutes plus stop the clock on my Vodafone mobile  ;D

Thanks again everyone, this site is great  :)

Title: Re: Sky Customer Services
Post by PeaJay on Jun 14th, 2008 at 3:14pm
Thanks all, just used 01506 421 825 to rejoin sky, it worked a treat. No call charges with my call package. :D

Title: Re: Sky Customer Services
Post by Roswell on Jun 19th, 2008 at 8:08pm
Thanks.

I just used 01506 421 825 to get the £30 a month deal.

Title: Re: Sky Customer Services
Post by tommo on Jun 21st, 2008 at 7:05pm
Just signed up this week for sky talk/broadband and was advised that as of July 1st all calls to Sky call centres will be free to sky talk customers.

Title: Re: Sky Customer Services
Post by operator on Jun 22nd, 2008 at 2:29pm
:) I always use 01506 421 731, my calls are always answered within 10 econds.

Title: Re: Sky Customer Services
Post by eatrigger on Jul 2nd, 2008 at 11:19am
i tried 01506 421884 and was hold for 1 min.

get in!!!

Title: Re: Sky Customer Services
Post by j1mster on Jul 2nd, 2008 at 2:22pm
Can confirm as at 2pm 02/07/08 that :  01506421884  works a treat!
I called to cancel a free sports package upgrade i'd had and wasn't transfered to a different department, all done through this number, sweet  ;)

Title: Re: Sky Customer Services
Post by nads on Jul 2nd, 2008 at 4:48pm

tommo wrote on Jun 21st, 2008 at 7:05pm:
Just signed up this week for sky talk/broadband and was advised that as of July 1st all calls to Sky call centres will be free to sky talk customers.



Does anyone know if we use the existing 0870 numbers or are they going to give sky talk customers different numbers to use?

Title: Re: Sky Customer Services
Post by bbb_uk on Jul 2nd, 2008 at 6:05pm

nads wrote on Jul 2nd, 2008 at 4:48pm:
Does anyone know if we use the existing 0870 numbers or are they going to give sky talk customers different numbers to use?


All SkyTalk customers can call Sky customer services on either a 0870 or their new 0844 and it is apparently free of charge.


Title: Re: Sky Customer Services
Post by vox-haul on Jul 8th, 2008 at 2:40pm
Hello all,
Today I tried the Sky number 01506 421 884. It worked the first time but when I tried the second time the message "This number has not been recognised" came on so it might not be any good to use it in the future.Seems like they have tumbled it. Hope this is of some use to all, regards,vox-haul. :(

Title: Re: Sky Customer Services
Post by vox-haul on Jul 9th, 2008 at 4:51pm
:-[Re.my post about the Sky number 01506 421 884, I tried it again today and got straight through. Strange but true so it seems it's still worth trying.There's a very helpful person there who answers, so I'm at a loss as to why it went pear shaped yesterday. Hope it works for you all, don't give up.Regards,vox-haul. ;D

Title: Re: Sky Customer Services
Post by lufcandy on Jul 11th, 2008 at 5:00pm
just used 01506 421 884  and got straight through to helpful person (sounded south african).
my query was why when you are a sky customer already, do you have to pay to have sky sports news (when u havnt got premium channels),
but you can watch it for nothing on freeview.
he couldnt answer that so he said he would pass it through to london for them to contact me....

anyone know the reason on here ??

Title: Re: Sky Customer Services
Post by Frits on Jul 11th, 2008 at 5:20pm
Used 01506 421884 to rejoin. Was the installs dept but transferred to Indian Call centre. Total call lasted 4 mins and reconnected immediately.

Many thanks

Title: Re: Sky Customer Services
Post by operator on Jul 11th, 2008 at 11:25pm

lufcandy wrote on Jul 11th, 2008 at 5:00pm:
just used 01506 421 884  and got straight through to helpful person (sounded south african).
my query was why when you are a sky customer already, do you have to pay to have sky sports news (when u havnt got premium channels),
but you can watch it for nothing on freeview.
he couldnt answer that so he said he would pass it through to london for them to contact me....

anyone know the reason on here ??


hi lufcandy you don't need to subscribe to Sky Sports to get Sky Sports News, it is one of the few free to air channels. :)

Title: Re: Sky Customer Services
Post by Heinz on Jul 12th, 2008 at 9:58am

operator wrote on Jul 11th, 2008 at 11:25pm:
hi lufcandy you don't need to subscribe to Sky Sports to get Sky Sports News, it is one of the few free to air channels. :)

No it's not - it's FTA on DTT but not on satellite.

Title: Re: Sky Customer Services
Post by operator on Jul 12th, 2008 at 8:49pm

Heinz wrote on Jul 12th, 2008 at 9:58am:

operator wrote on Jul 11th, 2008 at 11:25pm:
hi lufcandy you don't need to subscribe to Sky Sports to get Sky Sports News, it is one of the few free to air channels. :)

No it's not - it's FTA on DTT but not on satellite.


Sorry to contradict you, but I have satellite(from Sky) and I get Sky Sports News free. Anyone else on here will probably tell you the same thing.

Title: Re: Sky Customer Services
Post by j1mster on Jul 14th, 2008 at 2:13pm
2pm 14/07/08       01506 421884    still working.

Apparently this time it went through to installations (Livingston) but got transfered to department I wanted with no probs.

Title: Re: Sky Customer Services
Post by NGMsGhost on Jul 20th, 2008 at 10:29pm
Below is an email I sent tonight to Sky CEO Jeremy Darroch after successfully getting through to a member of staff on the 01506 customer service line number but then being placed in a queue for 20 to 30 minutes to cancellations/turnaround after which I was cut off.  Then when I rang back not surprisingly rather upset I was accused of not being adequately polite and deferential to their staff who couldn't actually seem to give a damn about customers being cut off after 20 minues and having £2 stolen from them (or at least that is most of their customers apart from regular members of this website) by Sky$$$$$$$$$.  Surely I should actually be entitled to claim 50GBP from Sky for my valuable wasted time in having to hold on for 20 minutes only to then be cut off with all the consequential emotional distress involved.

I regularly subscribe and unsubscribe from Sky every few months but they now seem to be the most obstructive about cancellations that I have ever known them to be.  It would appear that with the launch of Freesat HD as well as Freeview and the current recession that Sky subscriber growth is really going in to meltdown and that they are having to pull every trick in the book they can think of to try and stop customers from leaving and subscriber numbers going in to reverse. :o >:( [smiley=thumbdown.gif]


Quote:
-------- Original Message --------
Subject:      Deliberate Lieing, Deceipt & Procrastination by Sky To Prevent Customers Cancelling
Date:      Sun, 20 Jul 2008 22:07:01 +0100
To:      jeremy.darroch@bskyb.com
CC:      AllCustomerCareEscalation@BSkyB.com, andrew.griffith@bskyb.com, robert.fraser@bskyb.com, CRsupport@bskyb.com, claudio.pollack@ofcom.org.uk, jonathan.may@oft.gov.uk, sean.williams@oft.gov.uk, christine.wade@oft.gov.uk, emma.scott@freesat.co.uk, mark.anderson@bskyb.com, stuart.mcintosh@ofcom.org.uk, matthew.conway@ofcom.org.uk, peter.bury@ofcom.org.uk, philip.rutnam@ofcom.org.uk, ed.richards@ofcom.org.uk, david.currie@ofcom.org.uk, anna.bradley@ofcomconsumerpanel.org.uk, bob.twitchin@ofcomconsumerpanel.org.uk, william.cunningham@bskyb.com

Dear Mr Darroch,

Sky Month By Month - A/C No - 40xxxxxx - Smart Card Number xxx xxx xxx - Deliberate, Lieing, Deceipt & Disconnection of Phone Calls After Long Periods on Hold When A Customer Tries to Cancel Their Sky Subscription


Tonight I tried to carry out a simple task.  Namely cancelling my Sky Month By Month subscription when I am not in a long term contractual relationship with Sky and not under any obligation to continue subscribing and also not subject to any penalty clawback clauses for cancelling.  However 50 minutes on from first trying to contact Sky and after a 30 minute hold in a queue for the cancellations/turnaround department listening to patronising messages (misleadingly telling me that putting my Sky box in standby saves 50% of its energy consumption when it actually saves less than 10% of its normal energy use) after which I was then summarily disconnected with the unobtainable tone (having not got through to anyone in accounts/cancellation) I am no nearer to cancelling and another man hour of the UK economy's time has been wasted by Sky's utterly desperate and despicable tactics to prevent customers terminating (or at least temporarily suspending) their subscription.  Of course had I wished to order a pay per view movie or upgrade to Sky HD my request would no doubt have been actioned immediately.

The following points are totally unacceptable:-

(a) that those who have online account management like myself and are out of any 12 month or other initial contractual obligation to Sky cannot cancel online and resubscribe online without wasting their time and your staff's time making long and protracted phone calls to ripoff covert premium rate 0844 phone numbers.

(b) that for those customers who do not have online account management an easy and timely method of cancelling by phone is not provided.  Also that when the Sky cancellation line is overwhelmed with calls that no callback facility is offered to customers to call them back when the cancellation line is less busy.

(c) that customers are placed in a queue of over 20 minutes to turnaround/cancellations after which their call is then terminated with the unobtainable tone at buys periods.  The customer has then paid over £2 in phone call cost for no service.  In normal parlance this amounts to theft from customers by Sky.

(d) that on asking to speak to a supervisor to complain about this contemptuous treatment of its customers by Sky that I am told no supervisor is available and that they are all too busy to speak to me at the moment at 9.07pm on a Sunday evening (July 20th).  I am asked to believe that all the supervisors are holding a team meeting late on a Sunday evening - I think not.  This is what I was told by Catherine  on extension 74315 after I made it clear I would email yourself as CEO and the other senior directors of Sky if I did not get through to a supervisor straight away.


Continued/............

Title: Re: Sky Customer Services
Post by NGMsGhost on Jul 20th, 2008 at 10:30pm

Quote:
Sky is a company that now only seems able to retain its customers through the most abusive and dishonest techniques worthy of a firm of the worst sort of timeshare or double glazing salesmen. If your customers were happy customers receiving value for money they would surely not want to leave you.  As I do not live on one of your LLU exchanges and paid £320 for a single communal satellite aerial point installed by Cranleigh Aerials in 2005 (that does not support Sky+ or Sky HD as there is no second feed from the dish) it is surely not surprising that you cannot offer me an attractive product proposition that makes me want to stay loyal to the company and its service.

Please can you execute my cancellation instruction forthwith and backdate it to today's date and make the appropriate adjustments on my account.

I look forward to hearing from you with your comments on the reasons as to why Sky's turnaround/cancellations line is so dismally undermanned on a Sunday evening (I understand from one of your male members of staff I have just spoken to that this is the usual situation on Sunday evening) and why Sky continues to prevent customers cancelling, resubscribing or altering their current choice of Sky Mixes via their online account management facility.

Yours sincerely,

Title: Re: Sky Customer Services
Post by cymroc on Jul 30th, 2008 at 7:02pm
01506 421884  still working as at 18:30 30 July 2008 and i have to say thank you to this site and this forum!  My best ever experience contacting sky!

Needed HD Technical dept, nice Scottish lady answered within 3 rings. Took my details and details of the problem then went to transfer me, came back on after a min or so and said we were in a queue, which would be approx 5 mins, and was i happy holding?! I said yes, had to listen to some sky advertising for a couple of mins before she returned to transfer me to technical support - straight through without further waiting.  Nice job!

Now whether the "fix" they applied actually stops the audio on HD recordings from breaking up is another matter, we will see....

Title: Re: Sky Customer Services
Post by albear on Jul 30th, 2008 at 10:40pm
:)have just checked the number for sky tv for customer services 0870 2404040 and the alternative number 01506 831006 works fine,asks you to enter your home telephone number and then connects you straight through to customer service.

Title: Re: Sky Customer Services
Post by zipman23 on Jul 31st, 2008 at 9:53am
I'm paying £8.25/month to Domestic and General for their Sky Repair and Protection Plan "service". Just called that 01506 421884 and was connected and off the phone again within 5 minutes. I've been given their number as 08444810444. Would it be easier just to cancel the direct debit rather than ringing them? If my sky+ box breaks, they can just come and take it out. Simple as!

Title: Re: Sky Customer Services
Post by ChrisDennis on Aug 7th, 2008 at 4:26pm
Thanks for the list of Sky numbers.  

I tried ...702, and eventually got a recorded message saying 'your call will be answered in less than 25 minutes'.  So I tried ...742 which promised an answer 'shortly', and I did get through to a chap with a difficult-to-understand accent, who wittered at me for a while and asked all sorts of personal questions before putting me on hold while I was transferred to the 'relevant department'.  Then someone called Nick came on the line and started being helpful before the line went dead.

I later found another number to call -- 08442 414141 -- which presented several long menus before I finally got through to someone who dealt with my enquiry, i.e. my cancellation of my Sky, so at least I won't have to go through that again.

Sorry for the rant.

cheers

Chris

Title: Re: Sky Customer Services
Post by Heinz on Aug 7th, 2008 at 8:24pm
7.15pm 5/Aug/2008 - 01506 421884 still working.

Used it to downgrade subscription (answered after a minute or so, got the usual, "I'll transfer you to one of my colleagues because they can offer you special deals" garbage but, after 5 minutes of ringing, no reply, the original Scots lass came back on the line, told me they were busy and dealt with my request.  As I was not paying a bean for the call and as I put the call onto loudspeak whilst I waited (and carried on doing something else), I wasn't worried.

Title: Re: Sky Customer Services
Post by todger65 on Aug 8th, 2008 at 11:04pm
Wish I found this site earlier.

Had to report a telephone fault to Sky Talk this week on 08442410499. got through using a mobile within a couple of minutes and got them to call me back. They did without a problem once I had identified myself as a customer. They also called me today to ensure a repair had been carried out and both times the 'caller Id showed 08000512592. I havent tried calling them on this number but next time I need them I will give it a go. Got to be better than using an 01506 number unless you have inclusive calls.

I did read somewhere that if you are sky talk customer then all calls from your home land line number to their 0844 numbers are now free of charge.


Title: Re: Sky Customer Services
Post by jgxenite on Aug 8th, 2008 at 11:12pm
I haven't called the 0800 number myself, but experience of "call-back 0800" numbers is that they are usually an announcement saying that the company called and they'll ring later or leave a (premium rate) number for you to call back on.

Don't forget that any 0800 numbers called on a mobile are charged at practically the same rate as 087x numbers, so the 01506 numbers are the best on a mobile.

Title: Re: Sky Customer Services
Post by SteveHoffmanUK on Aug 10th, 2008 at 9:32am
Tried the 0800 number, but got a message saying, in effect, go away we're too busy.

So then I tried the 01506 421884 number and got a recorded message offering a ringback service, which worked brilliantly. They ask you to speak your name and then to key in your phone number, and then said that they would call back within an hour, please hang up, which I did. The call took maybe 30 seconds to complete.

They rang back in 1.5 hours, and a Scottish-accented lady sorted out my problem in about 10 minutes.

Title: Re: Sky Customer Services
Post by mikegordon on Aug 11th, 2008 at 1:21pm
Re the 01506 421xxx message on the main website. As of today, most of these numbers do not work. You get this service is no longer available. The ring back service does offer you the chance of putting in a number but no chjance of hanging on

Mike

Title: Re: Sky Customer Services
Post by anne0411 on Aug 15th, 2008 at 6:55pm
01506 421712 - this number worked person really pleasant and transferred me to HD Technical Services but got cut off after call being connected to HD.

R :)e-rang it and was told this is the freesat number and cannot transfer calls!

So rang this number  01506 421884 got thru fine, transferred to HD Technical services great fast service.

Title: Re: Sky Customer Services
Post by Dave on Aug 16th, 2008 at 1:00pm
01506 421712 used to be a menu for Sky Talk with an option for Sky TV. It is now "no longer available".

I have replaced it in the database with 726 as it is the same menu as 712 used to be, as I found out previously.

01506 831702 requests your home telephone number.

Title: Re: Sky Customer Services
Post by kurtis5561 on Aug 17th, 2008 at 8:59pm
The unverified number of 01506 831006 worked for me, and got through in under a minute.

Title: Re: Sky Customer Services
Post by Dave on Aug 17th, 2008 at 9:05pm

kurtis5561 wrote on Aug 17th, 2008 at 8:59pm:
The unverified number of 01506 831006 worked for me, and got through in under a minute.

Thanks. This number requests the caller's telephone number.

I have added this to the verified entry for Sky.

Title: Re: Sky Customer Services
Post by kurtis5561 on Aug 17th, 2008 at 9:13pm

NGMsGhost wrote on Jul 20th, 2008 at 10:29pm:
Below is an email I sent tonight to Sky CEO Jeremy Darroch after successfully getting through to a member of staff on the 01506 customer service line number but then being placed in a queue for 20 to 30 minutes to cancellations/turnaround after which I was cut off.  Then when I rang back not surprisingly rather upset I was accused of not being adequately polite and deferential to their staff who couldn't actually seem to give a damn about customers being cut off after 20 minues and having £2 stolen from them (or at least that is most of their customers apart from regular members of this website) by Sky$$$$$$$$$.  Surely I should actually be entitled to claim 50GBP from Sky for my valuable wasted time in having to hold on for 20 minutes only to then be cut off with all the consequential emotional distress involved.

I regularly subscribe and unsubscribe from Sky every few months but they now seem to be the most obstructive about cancellations that I have ever known them to be.  It would appear that with the launch of Freesat HD as well as Freeview and the current recession that Sky subscriber growth is really going in to meltdown and that they are having to pull every trick in the book they can think of to try and stop customers from leaving and subscriber numbers going in to reverse. :o >:( [smiley=thumbdown.gif]


I'd be quite surprised if you get a reply because here are the board of directors at sky and that person is not listed

James Merdoch > President

Thomas G. Deranek > Chairman of the Board, Chief Executive Officer
Officer Since: 09/24/2001

Jon S. Pilarski > Chief Financial Officer, Vice President - Finance, Treasurer
Officer Since: 1997

Christopher R. Leader > Vice President - Operations
Officer Since: 09/1997

Bruce G. Page > Vice President - Operations
Officer Since: 2006

Terrence M. Decio > Vice President - Sales and Marketing
Officer Since: 1985

Charles W. Chambliss > Vice President - Product Development and Engineering
Officer Since: 1996

Martin R. Fransted > Corporate Controller, Secretary
Officer Since: 09/20/2007

Jerry Hammes > Director
Officer Since: 1986

William H. Lawson > Director
Officer Since: 197

David T. Link > Director


Title: Re: Sky Customer Services
Post by tobydjones on Aug 21st, 2008 at 5:06pm

Dave wrote on Sep 26th, 2007 at 8:25pm:
As mentioned previously, loads of numbers starting 01506 4217xx. 753 answers as "Customer care".


update:
752 This service is no longer available
813 Please redial on 08702 404040
884 Straight through to installations -> transferred me to billing. I spoke to Alec who was very helpful

Title: Re: Sky Customer Services
Post by littlejim on Sep 3rd, 2008 at 12:07pm
I have just rung the number posted by DAVE 01526 421 726 and was connected. Got my question answered. To check I rang again and got the message, "this number is no longer available". Yesterday I found the head office number 0207 705 300 and got an answer but this number is also now "no longer available" on my telephone. there seems to be a sophisticated piece of software which the operator can engage to block any further calls from a number.  :-?Does anybody know if this so?

Title: Re: Sky Customer Services
Post by Dave on Sep 3rd, 2008 at 12:13pm

littlejim wrote on Sep 3rd, 2008 at 12:07pm:
I have just rung the number posted by DAVE 01526 421 726 and was connected. Got my question answered. To check I rang again and got the message, "this number is no longer available". Yesterday I found the head office number 0207 705 300 and got an answer but this number is also now "no longer available" on my telephone. there seems to be a sophisticated piece of software which the operator can engage to block any further calls from a number.  :-?Does anybody know if this so?

If you are dialling them as you typed them here, then I'm not surprised they don't work!!

The first number should be 01506 421726 and the second is one digit short and should be 020 77053000

Title: Re: Sky Customer Services
Post by Little_Beth on Sep 4th, 2008 at 4:47pm
Just registered so I can share my experience of getting through to Sky using various numbers on the site.  After using several that just put me into a 40 minute+ queue I tried 01506 421884 which is listed as Customer Services.  I got through within a couple of minutes (told on the line 4 minutes) to a very friendly and helpful chap so I recommend this number.  

Title: Re: Sky Customer Services
Post by Yarri on Sep 13th, 2008 at 12:50pm
I've just used 01506 421884 to cancel my Sky TV subscription. I got through within 5 minutes, the lady that answered took a few details then transferred me to a chap who took my cancellation with no fuss, the whole thing was done and dusted within 10 minutes at no cost. I was pleasantly surprised not be to given a hard time after reading other posts here and elswhere. I have been a customer for over 7 years so they may think they've had their money's worth from me. Also I told them I was going overseas (which is true, but I didn't say it's only for 4 months) so they may have just accepted losing me.

Title: Re: Sky Customer Services
Post by Little_Beth on Sep 14th, 2008 at 10:21pm
Good to hear it is still working.

Title: Re: Sky Customer Services
Post by gavstars on Sep 16th, 2008 at 1:16pm

Dave wrote on Oct 4th, 2007 at 5:31pm:
Have you looked at my list above? Some numbers on there look promising.



I have checked those customer service numbers today and they no longer work. There is an automated response saying this service is no longer available.

Does anyone know a new customer service number?

Title: Re: Sky Customer Services
Post by jgxenite on Sep 16th, 2008 at 1:28pm
Which numbers did you try? If you are trying numbers from Oct 2007, they are unlikely to work now!

The latest number to be reported as working was 01506 421884. Please try it and let us know if it is still working.

Title: Re: Sky Customer Services
Post by operator on Sep 16th, 2008 at 10:47pm

gavstars wrote on Sep 16th, 2008 at 1:16pm:

Dave wrote on Oct 4th, 2007 at 5:31pm:
Have you looked at my list above? Some numbers on there look promising.



I have checked those customer service numbers today and they no longer work. There is an automated response saying this service is no longer available.

Does anyone know a new customer service number?

01506 421 737 is the one I use with no problems. There are a couple that connect you, but leave you hanging on for ages. (01506 421727)

Title: Re: Sky Customer Services
Post by Scarlet_Caravan on Sep 19th, 2008 at 3:14pm
I am a laryngectomee...therefore have speech difficulties....I wonder, do any companies like Sky consider the plight of those who have to go around the houses, wait for seemingly hours, and in my case, end up being misheard or misunderstood and the call terminated? After 2 hours, eventually I was able to (by this time croak) into the ears of a Line Manager with a modicum of intelligence and understanding. I used to be unimpressed with BT customer services (still am). Currently though, Sky are top of the leader board. Take me back to the old days of simple phone calls to people who knew what they were talking about without computer led scripts. Sky's incompetence across every aspect has been phenomenal. I'm almost suprised they have any customers at all.
Can you invoice large companies for a) the phone bill ever mounting from being tossed around by idiots and b) loss of life through time spent uselessly waiting for replies?

Just a thought. Best wishes one and all.

Title: Re: Sky Customer Services
Post by sherbert on Sep 19th, 2008 at 5:13pm
Bear in mind that BT customer services are now either an 0800 or 0808 number which means that if you are unfortunate to be on the phone for a couple of hours it wont cost you anything from a landline. :)

Title: Re: Sky Customer Services
Post by Ophiicus on Sep 22nd, 2008 at 12:37pm
01506 421 737 Took me through to Sky+ sales, but they were happy to redirect me to the right department who dealt with me swiftly and courteously.

Title: Re: Sky Customer Services
Post by catterbutts on Sep 25th, 2008 at 1:21pm
01506 421884 worked 11:00 this morning - answered in 2 rings, and lady who ansered went straight into to th eproblem-solving script without need to transfer elsewhere.

Title: Re: Sky Customer Services
Post by Maidenover on Oct 1st, 2008 at 5:12pm
Hi everyone
I'm new here - 1st post so excuse if I make mistakes.

My daughter told me she emailed SKY and told them she wanted to cancel her contract and hey presto she got a call from them asking if they could help her as they didn't want to lose her as a customer. Didn't cost her a penny.

Now I don't know if this works every time but as I need to contact them myself I am going to give it a go. I will let you know how I get on.
Not sure what email address she used - will come back with it when I find out.


Title: Re: Sky Customer Services
Post by nozzer on Oct 5th, 2008 at 12:33pm

kurtis5561 wrote on Aug 17th, 2008 at 9:13pm:

NGMsGhost wrote on Jul 20th, 2008 at 10:29pm:
Below is an email I sent tonight to Sky CEO Jeremy Darroch after successfully getting through to a member of staff on the 01506 customer service line number but then being placed in a queue for 20 to 30 minutes to cancellations/turnaround after which I was cut off.  Then when I rang back not surprisingly rather upset I was accused of not being adequately polite and deferential to their staff who couldn't actually seem to give a damn about customers being cut off after 20 minues and having £2 stolen from them (or at least that is most of their customers apart from regular members of this website) by Sky$$$$$$$$$.  Surely I should actually be entitled to claim 50GBP from Sky for my valuable wasted time in having to hold on for 20 minutes only to then be cut off with all the consequential emotional distress involved.

I regularly subscribe and unsubscribe from Sky every few months but they now seem to be the most obstructive about cancellations that I have ever known them to be.  It would appear that with the launch of Freesat HD as well as Freeview and the current recession that Sky subscriber growth is really going in to meltdown and that they are having to pull every trick in the book they can think of to try and stop customers from leaving and subscriber numbers going in to reverse. :o >:( [smiley=thumbdown.gif]


I'd be quite surprised if you get a reply because here are the board of directors at sky and that person is not listed

James Merdoch > President

Thomas G. Deranek > Chairman of the Board, Chief Executive Officer
Officer Since: 09/24/2001

Jon S. Pilarski > Chief Financial Officer, Vice President - Finance, Treasurer
Officer Since: 1997

Christopher R. Leader > Vice President - Operations
Officer Since: 09/1997

Bruce G. Page > Vice President - Operations
Officer Since: 2006

Terrence M. Decio > Vice President - Sales and Marketing
Officer Since: 1985

Charles W. Chambliss > Vice President - Product Development and Engineering
Officer Since: 1996

Martin R. Fransted > Corporate Controller, Secretary
Officer Since: 09/20/2007

Jerry Hammes > Director
Officer Since: 1986

William H. Lawson > Director
Officer Since: 197

David T. Link > Director


Not quite true im afraid, Jeremy Darroch is indeed BskyB CEO......

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 5th, 2008 at 1:43pm

kurtis5561 wrote on Aug 17th, 2008 at 9:13pm:
I'd be quite surprised if you get a reply because here are the board of directors at sky and that person is not listed

James Merdoch > President

Thomas G. Deranek > Chairman of the Board, Chief Executive Officer
Officer Since: 09/24/2001

Jon S. Pilarski > Chief Financial Officer, Vice President - Finance, Treasurer
Officer Since: 1997

Christopher R. Leader > Vice President - Operations
Officer Since: 09/1997

Bruce G. Page > Vice President - Operations
Officer Since: 2006

Terrence M. Decio > Vice President - Sales and Marketing
Officer Since: 1985

Charles W. Chambliss > Vice President - Product Development and Engineering
Officer Since: 1996

Martin R. Fransted > Corporate Controller, Secretary
Officer Since: 09/20/2007

Jerry Hammes > Director
Officer Since: 1986

William H. Lawson > Director
Officer Since: 197

David T. Link > Director
Why do you assume an old set of data is still correct? :o >:(

As Sky's own Investor Relations website confirms James Murdoch is now only a Non Executive Director of the Sky Board:-

See http://phx.corporate-ir.net/phoenix.zhtml?c=104016&p=irol-govCommComp

See also the following:-

www.accountancyage.com/accountancyage/news/2205274/darroch-takes-bskyb-ceo-throne

www.broadbandtvnews.com/?p=2956

www.accountancyage.com/accountancyage/news/2224849/darrock-makes

and

http://en.wikipedia.org/wiki/British_Sky_Broadcasting

Also if you just copied and pasted the above post then how did you manage to misspell Murdoch! ::) :-/

Title: Sky Tivo GN Alternative "No Longer Available"
Post by NGMsGhost on Oct 5th, 2008 at 1:50pm
Members of the www.tivocommunity.com discussion forum are reporting that 01506 421710, listed as a geographic alternative for Tivo Customer Service in our database, is now bringing up a message saying that "the service is no longer available" when dialled.

Sky operates this customer service desk on behalf of Tivo from its main Scottish call centre.

See www.tivocommunity.com/tivo-vb/showthread.php?s=30416977194b64deaea6bb55a4fc68ae&t=406936

I hope this isn't a sign of things to come with Sky closing down its other geographic alternative phone numbers to its 0870 and 0844 numbers as that geographic alternative phone number at Sky for Tivo customer service had been working fine for the last 12 months plus.

Title: Re: Sky Tivo GN Alternative "No Longer Available"
Post by Dave on Oct 5th, 2008 at 7:34pm

NGMsGhost wrote on Oct 5th, 2008 at 1:50pm:
Members of the www.tivocommunity.com discussion forum are reporting that 01506 421710, listed as a geographic alternative for Tivo Customer Service in our database, is now bringing up a message saying that "the service is no longer available" when dialled.

Thanks for reporting this. I have removed this entry for 0870 2418486 and 0844 2410703 from the database.

Title: Re: Sky Customer Services
Post by mtj471 on Oct 14th, 2008 at 9:15am
Tried today, 01506 421832, recorded message "No longer available". Also 01506 421753, rang once before cutting off with message stating that the person answering had hung up. This was repeated several times. Eventually used 01506421884, call answered promptly and dealt with by very helpful operator.

Title: Re: Sky Customer Services
Post by mtj471 on Oct 14th, 2008 at 9:16am
Tried 01506 421884 today, answered promptly and very helpful.

Title: Re: Sky Customer Services
Post by Susan5768 on Oct 15th, 2008 at 11:34am
I rang 02077 05300 but they would only give me an 0844 number but I then rang 01506 421884 and asked to be put through to billing and I was put through straight away without any problem - hope this helps

Title: Re: Sky Customer Services
Post by Expostie on Oct 19th, 2008 at 10:46am

mtj471 wrote on Oct 14th, 2008 at 9:16am:
Tried 01506 421884 today, answered promptly and very helpful.



The operator said there was a 15-20 mins wait, anyway she rang me back placed in queue then it dropped the line
Rang sky back on mobile (above Number good) went into queue as plenty of minutes left, was answered after about 15 but managed to secure a 3 month deal on movies.
:)

Title: Re: Sky Customer Services
Post by guvnor on Oct 19th, 2008 at 8:06pm
Just used 01506 421884. Got straight through to a very helpful lady who was able to deal with all my enquiries about Sky broadband, SkyTalk and Sky+HD. Probably means Sky will take the line down soon, but worth trying.  :)

Title: Re: Sky Customer Services
Post by JonCooper on Oct 21st, 2008 at 10:47am
I used 01506 421884 just a few minutes ago, very nice woman tried hard to help
no resolution for my problem (yet) but she did try

Title: Re: Sky Customer Services
Post by Gromit on Oct 25th, 2008 at 2:07pm
Just used the 01506 421884 number successfully - had to wait 5 minutes in the queue, but once I got through I found the staff very helpful. Glad to be able to call for nothing evenings and weekends - thanks MSE and SayNoTo 0870  

Title: Re: Sky Customer Services
Post by getdown on Oct 27th, 2008 at 8:56am
01506 421726 no longer in service, brief message and hangs up immediately.

01506 421844 still works a treat. It's the service for Sky'ss pub etc. customers so unlikely that this number will change. (Well, I wouldn't put money on that.) And properly helpful, courteous staff.

Title: Re: Sky Customer Services
Post by gary987 on Oct 27th, 2008 at 9:32am

Susan5768 wrote on Oct 15th, 2008 at 11:34am:
I rang 02077 05300 but they would only give me an 0844 number but I then rang 01506 421884 and asked to be put through to billing and I was put through straight away without any problem - hope this helps


Just phoned Sky CS and the 01506 421884 number is still working.  Got through within 30 seconds.


Title: Re: Sky Customer Services
Post by Foxy on Oct 28th, 2008 at 2:55pm
Glad to confirm that 01506 421884 is still working.  ;)

Title: Re: Sky Customer Services
Post by Logicman on Oct 28th, 2008 at 7:19pm
I called 01506 421884 and got thru pretty quickly.
Managed to upgrade my Sky Digital to Sky + HD for a one off payment of £69 and then £32 (£22 Sky HD MIX + £10 for HD) per month, thereafter.

Title: Re: Sky Customer Services
Post by Wojtczak on Nov 3rd, 2008 at 3:50pm
I just tried 01506 421844 and got through to a lady who could advise me on having Sky broadband. She didn't ask me where I got the number from, by the way!

Title: Re: Sky Customer Services
Post by operator on Nov 3rd, 2008 at 10:51pm

Wojtczak wrote on Nov 3rd, 2008 at 3:50pm:
I just tried 01506 421844 and got through to a lady who could advise me on having Sky broadband. She didn't ask me where I got the number from, by the way!


As long as you didn't tell her what number you were using, there is no reason for her to ask. Anyway, it is not a good idea to let these companies know that you are using a geographical number, as they may disconnect that number.  Just to let you know there are two members on this forum that I know of, who work for Sky.

Title: Re: Sky Customer Services
Post by scotchmissed on Nov 4th, 2008 at 6:39pm
I tried the 01506 421844 and 831 781 numbers just now and got the message

"This service is no longer available"  >:(

Title: Re: Sky Customer Services
Post by jgxenite on Nov 5th, 2008 at 8:34am
Please try it again later - we've had people report this and yet the numbers start working later on in the day.

Title: Re: Sky Customer Services
Post by Heinz on Nov 5th, 2008 at 4:56pm

operator wrote on Nov 3rd, 2008 at 10:51pm:

Wojtczak wrote on Nov 3rd, 2008 at 3:50pm:
I just tried 01506 421844 and got through to a lady who could advise me on having Sky broadband. She didn't ask me where I got the number from, by the way!

As long as you didn't tell her what number you were using, there is no reason for her to ask. Anyway, it is not a good idea to let these companies know that you are using a geographical number, as they may disconnect that number.

Yes indeed.  If you ever get asked, "What number did you call?" always reply, "Sky" (or whatever company you're calling).

If they get persistent, say something like, "0844 something or other, I can't remember now" and if they get really persistent, give them the full number you should be calling and then just maintain your "What are you on about?" position.

Title: Re: Sky Customer Services
Post by puretoon on Nov 8th, 2008 at 7:21pm
I've just used the 01506421884 very successfully myself and spoke to a really nice courteous Scottish gentleman, who sorted an awaited refund out for me straight away.

Thank you so much for posting that very handy number

Title: Re: Sky Customer Services
Post by mickmac260 on Nov 9th, 2008 at 10:59am
Just tried the 01506 421726 number only to get an automated response that the service has been disconnected, however 01506 831006 works perfectly well.

Title: Re: Sky Customer Services
Post by hornet on Nov 23rd, 2008 at 10:10am

puretoon wrote on Nov 8th, 2008 at 7:21pm:
I've just used the 01506421884 very successfully myself and spoke to a really nice courteous Scottish gentleman, who sorted an awaited refund out for me straight away.

Thank you so much for posting that very handy number

Tried that one this morning and it doesn't work any more, however 01506 831006 did work. Seems they are very hot on closing down non-revenue generating numbers.

Title: Re: Sky Customer Services
Post by j1mster on Nov 25th, 2008 at 1:34pm

hornet wrote on Nov 23rd, 2008 at 10:10am:

puretoon wrote on Nov 8th, 2008 at 7:21pm:
I've just used the 01506421884 very successfully myself and spoke to a really nice courteous Scottish gentleman, who sorted an awaited refund out for me straight away.

Thank you so much for posting that very handy number

Tried that one this morning and it doesn't work any more, however 01506 831006 did work. Seems they are very hot on closing down non-revenue generating numbers.



Getting very hot ;-(       01506 831006   "does not exist" at 1pm 25/11/08

Title: Re: Sky Customer Services
Post by Susan5768 on Nov 25th, 2008 at 1:39pm
Hi - just tried 01506 831006 and got through to Sky Customr Services - so keep using trying it while we can - Susan

Title: Re: Sky Customer Services
Post by umster on Nov 25th, 2008 at 8:12pm
I've just used the 01506421884 it's dead now

01506 831006 works, got through to customer services
after a wait


01506421884 this number was a direct number to CS with no waiting time

any other numbers we can try? ;)

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 27th, 2008 at 1:47am

Heinz wrote on Nov 5th, 2008 at 4:56pm:
If they get persistent, say something like, "0844 something or other, I can't remember now" and if they get really persistent, give them the full number you should be calling and then just maintain your "What are you on about?" position.


In my opinion that's a waste of time as the staff at Sky do actually know you have come in on a direct non geographic line but for now it is tolerated.  Those at the coal face in the call centre do not refuse to take the calls or close down the geographic lines. Only their senior telecoms managers do that.  No doubt one of them is even subscribed to this thread.

I was speaking to Sky about a variety of matters related to the difficulty of desubscribing a few months ago and finally mentioned their costly use of 0870, whereupon I was told "but you called us on the moneysavingexpert number". :o

Title: Re: Sky Customer Services
Post by operator on Nov 27th, 2008 at 9:55am

NGMsGhost wrote on Nov 27th, 2008 at 1:47am:

Heinz wrote on Nov 5th, 2008 at 4:56pm:
If they get persistent, say something like, "0844 something or other, I can't remember now" and if they get really persistent, give them the full number you should be calling and then just maintain your "What are you on about?" position.


In my opinion that's a waste of time as the staff at Sky do actually know you have come in on a direct non geographic line but for now it is tolerated.  Those at the coal face in the call centre do not refuse to take the calls or close down the geographic lines. Only their senior telecoms managers do that.  No doubt one of them is even subscribed to this thread.

I was speaking to Sky about a variety of matters related to the difficulty of desubscribing a few months ago and finally mentioned their costly use of 0870, whereupon I was talled "but you called us on the moneysavingexpert number". :o

Maybe you should think about putting 141 before dialling the number. Yes you are right, there are two members of staff that I know of, who subscribe to this thread.    :)

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 27th, 2008 at 10:05am

operator wrote on Nov 27th, 2008 at 9:55am:
Maybe you should think about putting 141 before dialling the number. Yes you are right, there are two members of staff that I know of, who subscribe to this thread.    :)


How does dialling 141 before the geographic Sky number help?  Its surely the number one is dialling in on that alerts Sky staff to the fact that you have not called in on the officially authorised number and not the one you are calling from.

Or are you suggesting that Sky will claim you are in violation of their terms and conditions and impose a surcharge on your account if they can prove you did not call in on the officially blessed 0844 number?

And are you one of those two members of staff at Sky who are subscribed to this thread by the way. ;) ::) :-X

Title: Re: Sky Customer Services
Post by operator on Nov 27th, 2008 at 11:29am

NGMsGhost wrote on Nov 27th, 2008 at 10:05am:

operator wrote on Nov 27th, 2008 at 9:55am:
Maybe you should think about putting 141 before dialling the number. Yes you are right, there are two members of staff that I know of, who subscribe to this thread.    :)


How does dialling 141 before the geographic Sky number help?  Its surely the number one is dialling in on that alerts Sky staff to the fact that you have not called in on the officially authorised number and not the one you are calling from.

Or are you suggesting that Sky will claim you are in violation of their terms and conditions and impose a surcharge on your account if they can prove you did not call in on the officially blessed 0844 number?

And are you one of those two members of staff at Sky who are subscribed to this thread by the way. ;) ::) :-X

By dialing 141 first, your number is withheld, Sky will not know what number you are calling from ( Ithink that there is a way for them (Sky) to block calls if they think you are using a geo number), olus many people have their number wittheld automatically. Reason being the amount of people who could get thgough, then suddenly unable to, but other people canget through. :o No I am not one of those turncoats lol  ;D.

Title: Re: Sky Customer Services
Post by jrawle on Nov 27th, 2008 at 11:41am
No, 141 stops Sky from knowing the caller's own phone number. It doesn't have anything to do with knowing what number the caller dialled. The latter will depend on how Sky's internal system works.

The point of using 141 is for calling organisations who have a geographical number for overseas callers. Some of them complain if a UK-based caller uses such numbers, so adding 141 can hide this fact.

Ultimately, if using a geographical number to call Sky means a different phone in Sky's office rings, or that it goes through to a different department, they will obviously know a different number has been used! 141 makes no difference!

Title: Re: Sky Customer Services
Post by jimwilson1946 on Nov 28th, 2008 at 11:44am
Trying 01506 numbers today and getting "This number no longer in service"

HELP!!!!!

Title: Re: Sky Customer Services
Post by steele77 on Nov 28th, 2008 at 2:30pm
I tried all the numbers posted on this thread and none worked so, by fluke, I had a guess and 01506831055 worked. I went straight through to an actual person!
8-)

Title: Re: Sky Customer Services
Post by cazzieanne on Nov 28th, 2008 at 3:17pm
Hi I have tried all the numbers and some don't work and others wont put through to customer services etc! just asked me to call 0844 numbers. anyone else have any ideas? Tried website but no joy there.

Title: Re: Sky Customer Services
Post by operator on Nov 28th, 2008 at 6:59pm
Is it little wonder that Sky have now disabled all the numbers when posters put up all the numbers that are working for them, I am also guilty of doing this. There is nothing wrong with helping others, but maybe if four or five numbers work for you you should keep one to yourself, that way the same number isn't being hit all the time. One day someone will sus out the 'real' number/s.

Title: Re: Sky Customer Services
Post by MOCHAA on Nov 30th, 2008 at 6:36pm
All of the 01506 numbers that I've used before failed today BUT one of the numbers listed did eventually work although I had to navigate a couple of menus before speaking to an assistant.Just persevere! ;)

Title: Re: Sky Customer Services
Post by barney36 on Nov 30th, 2008 at 8:03pm
Just used 01506831055 and got through within 2 rings :)

Title: Re: Sky Customer Services
Post by sgterniebilko on Dec 2nd, 2008 at 6:19pm

MOCHAA wrote on Nov 30th, 2008 at 6:36pm:
All of the 01506 numbers that I've used before failed today BUT one of the numbers listed did eventually work although I had to navigate a couple of menus before speaking to an assistant.Just persevere! ;)


Thanks for the info but what's the number!

Title: Re: Sky Customer Services
Post by sgterniebilko on Dec 2nd, 2008 at 6:45pm

barney36 wrote on Nov 30th, 2008 at 8:03pm:
Just used 01506831055 and got through within 2 rings :)

Number working well 18.30 02-12-08

Title: Re: Sky Customer Services
Post by rjgoody on Dec 3rd, 2008 at 7:15pm
Hi Ive been reading all the comments about the 01506 numbers to use instead of the 0844 or 08457 numbers. Please correct me if I wrong but I assumed if you are a sky customer by rings the 0844 or 08457 numbers you wont be charged as they are free to sky customers.

If you not a sky customer you will be charged. Can someone please advise.

Many thanks rjgoody :question [smiley=dankk2.gif]

Title: Re: Sky Customer Services
Post by sherbert on Dec 3rd, 2008 at 7:24pm
From their web site.......


Calling Sky 0844 numbers is free for
Sky Talk customers.
For calls from BT landlines (correct as
at June 2008. Charges for calls from
mobile phones and other networks
may vary:
 0844 numbers: 6p connection + up to 5p
   per minute
 0870 numbers: 6p connection + up to 8p
   per minute

Title: sky retail support
Post by mallorcabhoy on Dec 4th, 2008 at 4:12pm
Hi guys, new so please be gentle!!!

Im looking for an alternative number for Sky Retail support. The number I have is 08442410512.

Thanks in advance.

Title: Re: sky retail support
Post by jgxenite on Dec 6th, 2008 at 9:40am
What's wrong with any of the latest numbers listed in the long-running Sky thread?

Title: Re: sky retail support
Post by mallorcabhoy on Dec 8th, 2008 at 9:02am

jgxenite wrote on Dec 6th, 2008 at 9:40am:
What's wrong with any of the latest numbers listed in the long-running Sky thread?


I couldn't find any number for retail support. It all seemed to be sales and customer services.

Title: Re: sky retail support
Post by sherbert on Dec 8th, 2008 at 9:23am
Try customer services and asked to be transferred.

Title: Re: sky retail support
Post by fourcolourblack on Dec 8th, 2008 at 6:10pm
hi everyone, new to the forum but been using the site for ages. i just went through pretty much every number on the list with sky, but this one still seems to work. i'm on hold now (10mins later) but i'll get transfered to the right person eventually.

01506 677000



Title: Re: sky retail support
Post by normill on Dec 8th, 2008 at 6:20pm
Hi  we have had no end of trouble getting a satisfactory reply from Sky had to use the expensive number. Just read through all the listings since 2005!!! thanks for yours for 01506 677000 will give this a try.   Normill

Title: Re: sky retail support
Post by farci on Dec 11th, 2008 at 2:56pm

normill wrote on Dec 8th, 2008 at 6:20pm:
Hi  we have had no end of trouble getting a satisfactory reply from Sky had to use the expensive number. Just read through all the listings since 2005!!! thanks for yours for 01506 677000 will give this a try.   Normill


Confirm 01506 677 000 is main menu for all services - just connected very quickly

Title: Re: Sky Customer Services
Post by Dave on Dec 11th, 2008 at 11:56pm
I've done some housekeeping with the Sky entries. All are now tagged with BSkyB, so a search of that will return only entries for Sky.

Numbers I've removed are as follows (all are "no longer available"):

01506 421884 Went directly into a queue to speak to someone
01506 831006 Requested telephone number
01506 421726 Was main customer service alternative

Title: Re: Sky Customer Services
Post by HammerUK on Dec 12th, 2008 at 11:56am
01506 677 000 is definitely the number to call.  I have been trying to use the Sky Moving Home number for two days and kept being put through to the engineers department, only to be put through to an engaged number or having the line dropped.

The scottish gentleman I spoke to on 01506 677 000 was pleasant, apologetic and dealt with my request very quickly, and not trying to put me through to another number or the Indian call centre!  And just to finish off, he offered me the full Sky package for half-price for 3 months £34.50 - so this definitely paid dividends for me! :)

Title: Re: Sky Customer Services
Post by gd99 on Dec 14th, 2008 at 1:03pm
Just rang 01506677000 got told to ring the 08442411411 but got put through to the right person first they was not to happy me ringing the 01506 number

Title: Re: Sky Customer Services
Post by Victoria_Meldrew on Dec 17th, 2008 at 1:39pm
I just rang on the 01506 831055 number and got through immediately to an operator at the Indian call centre, no waiting in a queue at all ;).

I told her my problem and stated that I was seriously considering moving totally away from Sky and she put me through to the team that deal with people wanting to cancel. I explained the problems I have been having which have been ongoing for over a year and after a fairly long period on hold - I got a result.

I hate to think how much this call would have cost, had I not been able to use the alternative number - so sincerest thanks to whoever posted this one :). I am still new to this site so don't know if there is a way of thanking them personally? I am very grateful for the help.

Victoria Meldrew

Title: Re: Sky Customer Services
Post by scotchmissed on Dec 17th, 2008 at 8:46pm
I've just contacted Sky on the 01506 677 000 number and once I'd gone through all the "select" permutations, got to speak to a man in Livingston who was very helpful.

Title: Re: Sky Customer Services
Post by ukdiver on Dec 21st, 2008 at 9:08pm
Thank you guys.
I just dialled the 01506 677 000 [size=12][/size]today (Sunday 21st Dec 2008) to request activation of Sky+ and my request was dealt with very swiftly.
The guy on the phone first tried to match up the card I now have, but without success, however, the new card will be delivered ASAP.

This is a great site, I will ba adding your link to all my emails........

P.s. I tried a lot of the previous numbers but they are no longer in use.

The number I first tried (advertised on my sky box) was 08705 800800 but when I rang this, it listed a new number: 08442 410800.
I was looking for an alternative for these numbers on the site but they were not listed, so thats when I thought I'd look on the forum.
If a moderator reads this, can you list the numbers on the main bit of the site please?

*** Its OK, I've just added it and its now an un-verified entry. Thanks

Title: Re: Sky Customer Services
Post by JonCooper on Dec 30th, 2008 at 3:07pm
excellent help (again)
the number works well
I got an indian chap, who was very helpfull and sorted my issue with no hassle at all

Title: Re: Sky Customer Services
Post by jamesbond on Dec 30th, 2008 at 7:35pm
The number for Sky TV 01506 677 000 still works as ever.

James Bond

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 30th, 2008 at 10:56pm
Just called 01506 677 000 and got through to customer services in India from the standard menu options and the fact I had called on the geographic number was not challenged at all.

However these cretins gave me the most unbelievable runaround about my wanting to come back to Sky and give them some of my hard earned money.  First I was told three times that this was a sales department activity and transferred to sales line in the UK who closed at 10pm.

Finally I rang back on 01506 677000 yet again and got a more helpful and intelligent Indian call centre worker (sounded as though he might actually have spent time in the UK or watch the odd English film and did not act like an emotionless robot as most Indian call centre workers tend to do) and when I told him how absurd it was that I could not resubscribe through my online account and that the program I wanted to watch was just about to start he decided he could after all manage to reactivate me, even though procedure was for me to have to speak to sales who were closed.

The only reason they want you to speak to sales is to try and sign you up for Sky talk and Sky broadband but as I live on a non LLU exchange they can only offer Sky Connect at £17 per month so I am not interested.  I am also not interested because I only ever to subscribe to Sky once a year for one month for the Dakar rally or sometimes in June for the Le Mans 24 hours.  And if you discontinue Sky tv and are a Sky broadband customer they then disconnect your broadband................. :o

Title: 020 7979 9500 is Open 24/7
Post by NGMsGhost on Dec 30th, 2008 at 11:44pm
The activation signal does not after all seem to have been sent out by India so I called 01506 677000 at 10.58pm only to find that it was closed, supposedly at 11pm according to the recorded announcement that was played to me. :-?

However knowing customer services at Sky is open 24 hours a day I looked up the other numbers listed on saynoto0870.com for BSkyB and found 020 7979 9500 in the Unverified list.  I called this and it led to a full IVR menu system that included various options including 3 for everything else and then another menu number for billing and accounts at the next menu.

After holding for 10 minutes or so I was connected to a very helpful lady with an Irish accent in a UK call centre who was able to look up my details and have the activation signal sent again.

So if you need to speak to Sky between 11pm and 8.30am then make sure to call 020 7979 9500 and not 01506 677000 as 01506 677000 merely plays a message saying they are closed at that time of day.

EDIT:- 020 7979 9500 also works during normal office hours Monday to Friday with precisely the same menu system.  However as I suppose it may take up internal voip bandwidth at Sky redirecting the calls to Scotland it is probably best to stick to the normal 01506 number between 8.30am and 11pm.  This number is listed at http://whocallsme.com/Phone-Number.aspx/02079799500 as being an outgoing CLI number for calls by Sky Broadband.

Title: Re: 020 7979 9500 is Open 24/7
Post by Dave on Dec 31st, 2008 at 8:14pm

NGMsGhost wrote on Dec 30th, 2008 at 11:44pm:
So if you need to speak to Sky between 11pm and 8.30am then make sure to call 020 7979 9500 and not 01506 677000 as 01506 677000 merely plays a message saying they are closed at that time of day.

020 7979 9500 has a male Scottish voice but 01506 677000 is the same lady as is on the 0844 numbers. So it would seem that 01506 is a more suitable alternative.

Having said that, numbers like 020 7979 9540 go straight to a Sky operator.

Title: Re: Sky Customer Services
Post by nrg710 on Jan 11th, 2009 at 12:45pm
01506 677000 now rings once, and then a scottish lady's voice says :"this service is no longer available".

Why can't these b*stards realise that their prospective customers are being put off by 0870 numbers?

Title: Re: Sky Customer Services
Post by jgxenite on Jan 11th, 2009 at 12:53pm
That suggests that the number is still connected to Sky, but with an "internal" message. Perhaps try other numbers in the 677 range - 677001, 677002...

Please report back any success you have.

Title: Re: Sky Customer Services
Post by NGMsGhost on Jan 11th, 2009 at 4:39pm

nrg710 wrote on Jan 11th, 2009 at 12:45pm:
01506 677000 now rings once, and then a scottish lady's voice says :"this service is no longer available".


020 7979 9500 still works fine to reach accounts/customer services staff at Sky if you select 1 at the first menu and then 1 again at the next menu.

Title: Re: 020 7979 9500 is Open 24/7
Post by jasonbh on Jan 12th, 2009 at 9:34am

Dave wrote on Dec 31st, 2008 at 8:14pm:


Having said that, numbers like 020 7979 9540 go straight to a Sky operator.


This number definately works and is quick and fast.
Lady very helpful when i asked about my account and the sports package query.

Title: Re: Sky Customer Services
Post by redmohican on Jan 13th, 2009 at 1:14pm
Thankyou thankyou thankyou.
After receiving my bill today with a total of £25.00 worth of calls to Sky's 0844 number, I looked on here (thought it was only for 0870 numbers, sorry), and got through perfectly on the 0207 979 9540/9500 numbers.
Wooooo! thankyou to this site you're saving me money already  [smiley=tekst-toppie.gif]

Title: Re: Sky Customer Services
Post by spencel on Jan 13th, 2009 at 6:59pm
Now gives the message "This service is no longer available" and disconnects!

Title: Re: Sky Customer Services
Post by Mungo on Jan 13th, 2009 at 7:30pm
Hi all
I have just spent the last 30 Mins ringing all the 01506 numbers for SKY and NONE work all you get is sorry this sevice is no longer available so looks likw we have had it.

Mungo :'(

Title: Re: Sky Customer Services
Post by paddywinkles on Jan 14th, 2009 at 3:16pm
Just tried this number 01506 677000 and it's no longer available.

Title: Re: Sky Customer Services
Post by Fizz on Jan 15th, 2009 at 10:24am
The 01506 677000 number and 01506 831702 numbers no longer work saying they are disconnected.
I tried the 020 7979 9500 and after a series of menus got through to where I needed to be no problems.

Title: Re: Sky Customer Services
Post by Dave on Jan 15th, 2009 at 11:22pm
01506 677000 through to 677004 answer "This service is no longer available."

677005 says that the department is closed as do following numbers. Let us know whether this is a suitable alternative.

Title: Re: Sky Customer Services
Post by Champagne_Girl on Jan 16th, 2009 at 6:54pm
I suspect the lines were shut at 11.22pm.  I have today got through with no trouble on 01506 677005.  

However, 01506 831055 and 831702 are no longer active - they have an answer phone message telling you "no longer available" and then you are disconnected.

Hope that helps

Title: Re: Sky Customer Services
Post by Dave on Jan 16th, 2009 at 8:41pm

Champagne_Girl wrote on Jan 16th, 2009 at 6:54pm:
I suspect the lines were shut at 11.22pm.  I have today got through with no trouble on 01506 677005.

I've just tried it and I think it answered as 677000 used to before they stopped it.


Champagne_Girl wrote on Jan 16th, 2009 at 6:54pm:
However, 01506 831055 and 831702 are no longer active - they have an answer phone message telling you "no longer available" and then you are disconnected.

I have removed these.

Title: Re: Sky Customer Services
Post by dlozuk on Jan 18th, 2009 at 8:56pm
020 7979 9500 EXCELLENT worked... Got through after going through menu and downgraded my Sky package.

THANK YOU

Title: Re: Sky Customer Services
Post by PoochJD on Jan 19th, 2009 at 5:57pm
HI,

Thanks too, from me! I've just used the new 0207 number shown in "dlozuk's" post directly above this one, and got straight through to Sky to do a move/re-install for my Sky Digital service, for when I move on Monday! :)


Pooch

Title: Re: Sky Customer Services
Post by mrdavidhercock on Jan 23rd, 2009 at 5:57pm
Just Used 01506 677005, worked a treat, rather lengthy menu but it worked. Total call time 32 mins. Thanks for a brilliant web site. Also tried the 0207 number kept getting  number busy, well it would be would`nt it.

Title: Re: Sky Customer Services
Post by happy_john on Jan 27th, 2009 at 11:18am
:) Hi folks I've just spoke to sky using the 01506677005 as listed as a alternative to the 0870 number and it was still working ok at 10:35 this morning. Hope this is of some use to you folks out there. Don't forget be assertive when speaking to sky, you're paying the phone bill.

Title: Re: Sky Customer Services
Post by JonCooper on Jan 28th, 2009 at 9:41am
I just used 01506 677005 too, wanted billing so i needed options 2, 4, 5 & 2
answered right away, all issues dealt with professionally
total call length under 10 mins

Title: Re: Sky Customer Services
Post by jasonw666 on Jan 30th, 2009 at 5:18pm

JonCooper wrote on Jan 28th, 2009 at 9:41am:
I just used 01506 677005 too, wanted billing so i needed options 2, 4, 5 & 2
answered right away, all issues dealt with professionally
total call length under 10 mins


just tried this number and it no longer works - get the scottish lady saying it's no longer available

Title: Re: Sky Customer Services
Post by Dave on Jan 30th, 2009 at 5:28pm

jasonw666 wrote on Jan 30th, 2009 at 5:18pm:
just tried this number and it no longer works - get the scottish lady saying it's no longer available

So do following numbers work which can replace this number?

Title: Re: Sky Customer Services
Post by jasonw666 on Jan 31st, 2009 at 2:49pm
hehe .. fantastic .. i just completely randomly tried 01506 677006 and it's worked .. will report back at the end of the call :)

*edit*

got through in about 2 rings, spoke to the woman mainly about returning to sky in april when my virgin deal was up and she was very helpful.

so it definately works .. if they shut that one off, might be just worth trying 01506 677007 .. then 8 .. 9 .. and so on ..

Title: Re: Sky Customer Services
Post by Dave on Jan 31st, 2009 at 5:04pm

jasonw666 wrote on Jan 31st, 2009 at 2:49pm:
hehe .. fantastic .. i just completely randomly tried 01506 677006 and it's worked .. will report back at the end of the call :)

Thanks, I've amended entries with 677005 so that they are now 677006.

Title: Re: Sky Customer Services
Post by GizmoCraig on Feb 2nd, 2009 at 12:55pm
Tried number 01506 677006 at 12:30.  Works a treat!!!!   :D

Many thanks, you guys have saved me a FORTUNE over the past few years!

:-*


Title: Re: Sky Customer Services
Post by greg on Feb 3rd, 2009 at 8:08pm
i just rang 01506 677006.
no problem,got my biz done.
this is a great site.
as a previous poster said,keep adding one number to the phone number.

Title: Re: Sky Customer Services
Post by kevincarina on Feb 3rd, 2009 at 8:22pm

greg wrote on Feb 3rd, 2009 at 8:08pm:
i just rang 01506 677006.
no problem,got my biz done.
this is a great site.
as a previous poster said,keep adding one number to the phone number.


I tried this number today at 6.10pm and got the message:This number is no longer in use,but the good news is that the following numbers still work:
01506 677007
01506 677008
01506 677009
What will we do when the numbers reach 10?  :'(

Title: Re: Sky Customer Services
Post by calvin on Feb 6th, 2009 at 11:41pm
Hi. Firstly, great website - many thanks for an excellent service.
Secondly, just tried 01506 677000, 001, 002, 003, 004, 005 and got the Scottish lady 'this service is no longer available'. The 0207 number gives a BT style 'the number you are calling is busy - to use ringback...' etc etc, which suggests that it works! Trouble is it's Friday evening and it's always a bad time, so first I'll try 677006/7/8/9 and perhaps beyond and then I'll plug the terrestrial aerial in ready for the rugby.
C'mon Wales!
dd

Title: Re: Sky Customer Services
Post by derrick on Feb 7th, 2009 at 1:04pm

kevincarina wrote on Feb 3rd, 2009 at 8:22pm:
I tried this number today at 6.10pm and got the message:This number is no longer in use,but the good news is that the following numbers still work:
01506 677007
01506 677008
01506 677009
What will we do when the numbers reach 10?  :'(


None of those numbers work now, (including 01506 677010), just the message; - "I am sorry, you are calling a number that is no longer in use, please redial SKY on 0844......."

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 7th, 2009 at 4:13pm

derrick wrote on Feb 7th, 2009 at 1:04pm:
None of those numbers work now, (including 01506 677010), just the message; - "I am sorry, you are calling a number that is no longer in use, please redial SKY on 0844......."


I concur with Derrick's recent findings.

I tried to contact Sky today (Saturday 7th February 2009) at 4pm with a tech support query about whether their new Auto-Standby feature is managing to make my oldish model Panasonic TU-DSB20 Digibox permanently lock up and not respond to remote input after it is left without a channel change for a while (even though Auto-Standby has been turned off in the Services menu) and found every single Verified and Unverified number listed by www.saynoto0870.com no longer operational.

All the 01506 numbers are now met with messages from male or female scottish announcers saying the number is longer in service and to call an 0844 or 0870 alternative, whilst the London 020 7979 9500 number that used to work 24/7 is currently permanently engaged.  There may be a limited number of tie lines on this 020 number so it remains to be seen if it will still work at at quieter times of day like midnight or 1am.

Either way it seems that Sky have deliberately closed down all numbers that allowed people to avoid calling its 0844 rip off numbers.   Presumably this is all part of a dastardly plan by Sky to force us to switch our phone service to them (Sky Talk) as the only way to avoid having to pay to call their 0844 numbers. :o >:( [smiley=thumbdown.gif] [smiley=thumbdown.gif] [smiley=thumbdown.gif]

If you are not a Sky Talk customer the only way to now get in touch with Sky without using their ripoff 0844 premium rate numbers seems to be set yourself up an online account at www.sky.com and then whilst logged in use their hard to find option to send an email query about Sky tv account issues.  This includes a number to be called back on and they do eventually call back but it can be two to three days later and usually from someone at the call centre in India.

You can find the link to ask for a call back when logged in to your online Sky account at:-

https://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

Title: Re: Sky Customer Services
Post by Mick68 on Feb 7th, 2009 at 4:19pm
Why do sky keep rotating their geographical numbers ? its probably the same reason that you can upgrade using the website or interactive button, but you have to call 0845/0870 to downgrade. Skimming even more cash from paying customers.

I wanted to upgrade to movies and sports but had a question before i did so, but i refuse to do so until i can call on a geographical number.

Sky, if you're listening, You are losing business because you are SLY and SNIDE  >:(

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 7th, 2009 at 4:23pm

Mick68 wrote on Feb 7th, 2009 at 4:19pm:
I wanted to upgrade to movies and sports but had a question before i did so, but i refuse to do so until i can call on a geographical number.

Sky, if you're listening, You are losing business because you are SLY and SNIDE  >:(


Make a callback request using your online Sky account after logging in at:-

https://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

I have so far received this Auto Responder email reply:-


Quote:
-------- Original Message --------
Subject:      Acknowledgement from Sky Help Centre (KMM1284216I15977L0KM)
Date:      Sat, 7 Feb 2009 15:24:13 +0000 (GMT)
From:      Sky Help Centre <help@skycustomersupport.com>
To:      <bloggs@bloggs.com>

*** THIS IS AN AUTOMATIC ACKNOWLEDGEMENT OF RECEIPT OF YOUR EMAIL. PLEASE DO NOT REPLY TO THIS EMAIL AS REPLIES TO AUTO ACKNOWLEDGEMENTS WILL REMAIN UNANSWERED ***

Dear Bloggs,

Thank you for contacting Sky Help Centre.

We have received your message and will provide a personal reply as soon as possible.

In the meantime it may help if you visit our Sky Help Centre

Regards,

Sky Help Centre

Information in this email including any attachments may be privileged, confidential and is intended exclusively for the addressee. The views expressed may not be official policy, but the personal views of the originator. If you have received it in error, please notify the sender by return e-mail and delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Please note we reserve the right to monitor all e-mail communication through our internal and external networks. SKY and the SKY marks are trade marks of British Sky Broadcasting Group plc and are used under licence. British Sky Broadcasting Limited (Registration No. 2906991), Sky Interactive Limited (Registration No. 3554332), Sky-In-Home Service Limited (Registration No. 2067075) and Sky Subscribers Services Limited (Registration No. 2340150) are direct or indirect subsidiaries of British Sky Broadcasting Group plc (Registration No. 2247735). All of the companies mentioned in this paragraph are incorporated in England and Wales and share the same registered office at Grant Way, Isleworth, Middlesex TW7 5QD.

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 7th, 2009 at 5:02pm
OK so determined not to be defeated I called a load of 01506 numbers in some number ranges previously suggested by Dave and found that you can still get straight through to Sky customer services on 01506 831741.  There is a call queue with music before you get through to an adviser but there is no menu system with numbers to choose from etc.  The wait time on hold at 5pm today was only about two minutes.  They were able to transfer me to their technical department but the call was initially answered by the customer services department.

Of course I expect this number will be closed down when Sky's head of anti customer activities (aka Mark Anderson) returns to the office on Monday.

Title: Re: Sky Customer Services
Post by Mick68 on Feb 7th, 2009 at 5:27pm
nice one ghost, thanks

Title: Re: Sky Customer Services
Post by rizan on Feb 7th, 2009 at 8:01pm
hi m8 i'm new to sky i have call sky to subscribe 21 of DECEMBER 2008 I SUD GET  50 of M&S Vouchers but ma friend got the voucher but still i'm the customer didnt got yet even i pay the ma 1st bill. when i call to dis num 01506 831741 thanks to NGMsGhost. they said they not dealing this matter on customer services but they gave nother num   08448222010 i need free num of dis plz coz dis num is premmium num hope u guys help me out thanks kindly

Title: Re: Sky Customer Services
Post by calvin on Feb 7th, 2009 at 8:02pm
Wow, that was quick.
Just to clarify, I was trying to call the 0207 until about 4am today, with no luck. So it may well be 'off the hook' for good. Who knows.
I gave up in the end and used the infernal 084 number but at least I got straight though to Scotland and spoke to some very helpful ladies there.

But great find on that number. I can call for an engineer now!
dave

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 7th, 2009 at 9:18pm

rizan wrote on Feb 7th, 2009 at 8:01pm:
hi m8 i'm new to sky i have call sky to subscribe 21 of DECEMBER 2008 I SUD GET  50 of M&S Vouchers but ma friend got the voucher but still i'm the customer didnt got yet even i pay the ma 1st bill. when i call to dis num 01506 831741 thanks to NGMsGhost. they said they not dealing this matter on customer services but they gave nother num   08448222010 i need free num of dis plz coz dis num is premmium num hope u guys help me out thanks kindly

Can I take it either that your original language was perhaps not British English or alternatively that the school system in this country has perhaps let you down rather badly?

If you want to pursue this issue without making a premium rate phone call then I would recommend sending an email addressed to CRSupport@bskyb.com and jeremy.darroch@bskyb.com but to be taken seriously you will need to use normal business English.  So if you cannot manage this yourself perhaps you can get a friend who can use such English to write the email for you.

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 7th, 2009 at 9:21pm

calvin wrote on Feb 7th, 2009 at 8:02pm:
I can call for an engineer now!


I certainly wouldn't put off making that call as Sky now seems to be actively monitoring this thread and closing numbers down as fast as they can.

I see I am still awaiting a callback for the issue I raised in my online account several hours ago.  Past experience tells me that callback will not be for several days and will then come from somebody in India................................

Title: Re: Sky Customer Services
Post by msun on Feb 9th, 2009 at 10:49am
Sadly, all the published non 08xx numbers for SKY seem to be greeted by the message "This service is no longer available". The 020 7979  9500 number seems to be permanently busy.  :(

Title: Re: Sky Customer Services
Post by Mick68 on Feb 9th, 2009 at 11:12am

msun wrote on Feb 9th, 2009 at 10:49am:
Sadly, all the published non 08xx numbers for SKY seem to be greeted by the message "This service is no longer available". The 020 7979  9500 number seems to be permanently busy.  :(




01506831741 just worked for me at 11:10, it said in was in the queue with a 4 minute wait

Title: Re: Sky Customer Services
Post by msun on Feb 9th, 2009 at 11:21am
Thanks for that mick68 - I must have missed that one  :)

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 9th, 2009 at 11:58am

Mick68 wrote on Feb 9th, 2009 at 11:12am:
01506831741 just worked for me at 11:10, it said in was in the queue with a 4 minute wait


Yes this is just to confirm that 01506 831741 still works fine to get through to Sky Customer Services.

Obviously it may not still be working in a few days time, although it usually seems to take Sky a while to have numbers published on this website blocked.

The query I filed using the online queries form on my customer account on their website for a call back yesterday has still not led to anyone from Sky giving me a call back so far! :o >:( [smiley=thumbdown.gif]

Title: Re: Sky Customer Services
Post by missy06 on Feb 10th, 2009 at 11:15pm
The 01506-831-741 number worked for me!

I first called to and it went through to Sky directly. When called back later it a gentleman said the call had come to through to the Sky Retailers line!! :-?

He refused to put me through to Sky so I just cut him off and re-dialled and got through to Sky Direct again!! ;D


Thanks guys!

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 11th, 2009 at 12:39am

missy06 wrote on Feb 10th, 2009 at 11:15pm:
I first called to and it went through to Sky directly. When called back later it a gentleman said the call had come to through to the Sky Retailers line!! :-?


I suspect they know the number has been called directly rather than through the 0844 distribution system and the more anti customer and by the book customer service types then make up nonsense like this up to try and force people to call the 0844 number.  Either that or this number in fact drops on to different positions in the call centre according to the current call load so occasionally it does go to the Sky Retailers line.


Quote:
He refused to put me through to Sky so I just cut him off and re-dialled and got through to Sky Direct again!!


Its good to hear you got there in the end.  As Sky doesn't offer a cheap broadband and phone package in all the thousands of small rural phone exchanges where they don't have their own equipment you might think they would eventually realise that they do need to offer an 03 number to all of us who are not able to avail ourselves of their cheap broadband and phone line rental deal. ::) :-/

Title: Re: Sky Customer Services - 020 7979 9540 works
Post by NickHollis on Feb 11th, 2009 at 11:01am
all 01506 numbers now seem to be off.

Tried 020 7979 9500 for a while and got engaged tone for too long so then tried 020 7979 9540. Got through straight away to a very nice lady who took my account details and waited with me in the tech support queue until she was happy I'd been transferred correctly 10 minutes later ;)

Title: Re: Sky Customer Services - 020 7979 9540 works
Post by NGMsGhost on Feb 11th, 2009 at 11:13am

NickHollis wrote on Feb 11th, 2009 at 11:01am:
all 01506 numbers now seem to be off.


Well I just tried 01506 831741 and it is still working fine for me on Tuesday 11th February 2009 at 11.10am.

Thank you though for identifying the London 020 number that is still also working for reaching Sky.

Title: Re: Sky Customer Services
Post by jasonw666 on Feb 13th, 2009 at 5:03pm
Friday 13th @ 17:02pm - 01506 831741 still working :)

Title: Re: Sky Customer Services
Post by greg on Feb 15th, 2009 at 8:26pm
above number still working on sunday night.

Title: Re: Sky Customer Services
Post by 007C on Feb 19th, 2009 at 10:04am
Just called the 01506831741 number for Sky and it worked perfectly, no waiting in any que's etc. it was picked up on first ring!

Title: Re: Sky Customer Services
Post by molly68 on Feb 20th, 2009 at 11:07am
Hi,

Anyone know of a number I can call for broadband technical help? I have tried 08000287855 but they keep giving me the 0844 number, which I flatly refuse to use!!  ;)

Thanks

Title: Re: Sky Customer Services
Post by sherbert on Feb 20th, 2009 at 11:16am
What is the 0844 number?

Have you tried....

01506 831600

Title: Re: Sky Customer Services
Post by molly68 on Feb 20th, 2009 at 11:28am
08442 410515 is the number the technical engineers keep giving me. Just tried 01506 831600 and after being cut off twice whilst being transfered, finally got through to the right department.

Thanks so much

Title: Re: Sky Customer Services
Post by sherbert on Feb 20th, 2009 at 11:49am
The number for that 0844 you provided is.....01506 831741

Still glad you got it all sorted with the other number. [smiley=thumbsup.gif]

Title: Re: Sky Customer Services
Post by MJSand66 on Feb 20th, 2009 at 5:45pm

sherbert wrote on Feb 20th, 2009 at 11:49am:
The number for that 0844 you provided is.....01506 831741

Still glad you got it all sorted with the other number. [smiley=thumbsup.gif]


Just tried the 01506831741 number and it says no longer available. Any more ideas guys?

Title: Re: Sky Customer Services
Post by Dave on Feb 20th, 2009 at 5:46pm

MJSand66 wrote on Feb 20th, 2009 at 5:45pm:
Just tried the 01506831741 number and it says no longer available. Any more ideas guys?

Try 01506 831600.

Title: Re: Sky Customer Services
Post by citychick on Feb 21st, 2009 at 11:37am
I have an on going problem with Sky as they owe me money, I only have a mobile phone so this site has been very helpful BUT after getting through straight away on 01506831741 on three occasions recently I tried again on Friday 20th and Sky have now stopped all the numbers and you have to use the 0844 number. I did try most of the numbers on this web site but gave up. They still owe me money so how do you fight against this huge company without spending a fortune on phone calls >:(

Title: Re: Sky Customer Services
Post by citychick on Feb 21st, 2009 at 11:49am
Hi again, just tried the 01506831600 number and got through straight away! I'm still holding on waiting for the finance dept. Be warned though, Sky will get wind of this number and get it removed. ;)

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 21st, 2009 at 2:22pm

citychick wrote on Feb 21st, 2009 at 11:37am:
BUT after getting through straight away on 01506831741 on three occasions recently I tried again on Friday 20th and Sky have now stopped all the numbers and you have to use the 0844 number. I did try most of the numbers on this web site but gave up. They still owe me money so how do you fight against this huge company without spending a fortune on phone calls >:(


Taking your two points in turn:-

1. 01506 831600 still works, although today it was going through to a lady at Sky in India.

2. If you want your problem properly investigated and resolved then dont't call Sky all but instead send an email with details of the problem and your customer account number and name and address to jeremy.darroch@bskyb.com and with cc to CRsupport@bskyb.com

Title: Re: Sky Customer Services
Post by citychick on Feb 23rd, 2009 at 10:54am
NGMsGhost, Thanks very much for the info. I did manage to get through on the 83160 number and lo and behold my money has now been refunded! I will keep the info you gave for any future problems I may have with Sky! :D

Title: Re: Sky Customer Services
Post by insomnia on Feb 23rd, 2009 at 8:39pm
unfortunately that number doesnt work any more, any other suggestions?

Title: Re: Sky Customer Services
Post by insomnia on Feb 23rd, 2009 at 8:53pm
I ment 83160 number doesnt work any more

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 23rd, 2009 at 9:15pm
01506 831002 is the new number to call. Of course it won't be long before Sky close that one down too as they seem to be getting faster. :o >:( :'(

And for the heartless bean counter at Sky subscribed to this thread why oh why can't you guys get the message that 40% of UK phone calls are now from mobiles (where 0871 numbers cost up to 50p per minute or £1 per minute from a BT Payphone) and that not everybody in the UK can be cajoled in to becoming a Sky Talk customer just to make the occasional customer service call to Sky. Also Sky allegedly offers an online enquiry form for customers with online accounts but then either takes days to respond to an enquiry via that route or ring back or else those online web queries are frequently simply completely ignored. >:(

So to the heartless blinkered money grinding b*a*s*t*a*r*d at Sky responsible for closing these numbers down, no doubt on the basis that it messes up the efficient operation of your call stats and efficient call handling in the call centre then why oh why don't you get an 03 prefixed phone number that will cost your customers no extra to call and that all of them will then be happy to call, be it from a landline, a mobile phone or a payphone.

If Sky continues to close these numbers down I will publish the email addresses of all senior Sky staff on this website for people unhappy with Sky's decision to complain to.

I will also make sure to send out a press release indicating that Sky wins the SayNoTo0870 wooden spoon award as the most deliberately anti customer call centre in the UK that has gone to the greatest lengths ever known to try and force its customers to make premium rate phone calls to conduct activities 99% of which could be conducted without any staff in a call centre at all through an online web portal.   Only if all account management facilities are provided to customers online will it possibly be justified to use a non standard rate call number to telephone Sky.

I see that Dave has already updated the verified listings for Sky on this site to make 01506 831002 the new verified number to call. [smiley=thumbup.gif]

Title: Re: Sky Customer Services
Post by insomnia on Feb 23rd, 2009 at 10:16pm

NGMsGhost wrote on Feb 23rd, 2009 at 9:15pm:
01506 831002 is the new number to call. Of course it won't be long before Sky close that one down too as they seem to be getting faster. :o >:( :'(




I see that Dave has already updated the verified listings for Sky on this site to make 01506 831002 the new verified number to call. [smiley=thumbup.gif]



Thanks, I just finished the call no long wait, no problems. Got the call centre in India first but transfered to technical support

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 23rd, 2009 at 10:24pm
All the other 01506 numbers near that one are giving the "this service is no longer available" message so it appears this one got missed in Sky's earlier exercise to close off all these number blocks for external calls access.

Sadly unless Sky comes to its senses it won't be long before there are no geographic numbers left for Sky that we can call. :o >:( [smiley=thumbdown.gif]

Title: Re: Sky Customer Services
Post by Susan5768 on Feb 23rd, 2009 at 11:57pm
In view of the extreme reaction from NGMsGhost - it really has reached the point when we should all consider not paying Sky for one month and see what effect that has on them - it would need to be as many as possible and all together at the same time - but the effect would be certainly felt at Sky HQ finance dept!!!!!

Title: Re: Sky Customer Services
Post by sims on Feb 24th, 2009 at 2:32pm
Got through using 020 7979 9540 directly to call centre in the UK without any problems.

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 24th, 2009 at 2:55pm

sims wrote on Feb 24th, 2009 at 2:32pm:
Got through using 020 7979 9540 directly to call centre in the UK without any problems.


020 7979 9540
was engaged when dialled several times just now.  So I would suggest 01506 831002 is more reliable number as that does not seem to suffer any call capacity issues.

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 24th, 2009 at 3:03pm

Susan5768 wrote on Feb 23rd, 2009 at 11:57pm:
In view of the extreme reaction from NGMsGhost


How was my reaction at all extreme in view of the fact that despite Sky's very high subscription charges they then try to make further revenue on phone calls from their customers unless they give in to the blackmail to join Sky Talk.  It is Sky's behaviour in going to such lengths to try to prevent a tiny number of customers calling on their geographic phone numbers that is extreme.


Quote:
it really has reached the point when we should all consider not paying Sky for one month and see what effect that has on them - it would need to be as many as possible and all together at the same time - but the effect would be certainly felt at Sky HQ finance dept!!!!!


I already do that by only subscribing for 2 months or so out of 12 and usually sending a rude email to their senior management telling them how much difficulty I have yet again had in subscribing to and unsubscribing from Sky and the fact that I cannot do either of those things without making a phone call by using their online account portal.  I also tell them how I would be a subscriber all the time to two of their Mixes + a broadband customer if they offered me the same deal as customers who can get cheap Sky broadband who live in exchange areas where Sky have their own LLU equipment.  A privilege not afforded to us hicks living in small country villages.

Doesn't do any good though.  The unthinking Sky marketing steamroller plods on regardless and their senior executives always fob off high level complaints to their customer care department. >:( [smiley=thumbdown.gif]

Title: Re: Sky Customer Services
Post by Susan5768 on Feb 24th, 2009 at 5:31pm
Sorry NGNsGhost - perhaps you have taken my 'extreme' comment the wrong way - I was getting at you - what I meant was that SKY's actions and such poor customer services (for existing members especially) seemed to have led to more drastic action and that you seemed to have reached breaking point with them - as we all have !!!!!!!!!!!!!!!!!
Your action in unsubscribing for 2 months out of 12 is a good one - especially if we all agreed to choose the same 2 months!!!!  That would certainly give SKY something to think about!!!!

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 24th, 2009 at 5:42pm

Susan5768 wrote on Feb 24th, 2009 at 5:31pm:
I was getting at you


I think you mean to say wasn't rather than was though. ;)


Quote:
Your action in unsubscribing for 2 months out of 12 is a good one - especially if we all agreed to choose the same 2 months!!!!  That would certainly give SKY something to think about!!!!


Actually I also made a typo in my post (now corrected) and I only subscribe for 2 months out of 12.

Usually for 1 month in January to get the Dakar Rally and Australian Open and also for 1 month in June to watch the Le Mans 24 Hours (sometimes I go to Le Mans in which case I don't subscribe in June) both on Eurosport.  I also pick up any new episodes of Air Crash Investigation during those brief periods of subscribing.

Sky are such a cretinous company as their recent EPG update adding Auto Standby kept turning my Panasonic box off after a few hours, even if I disabled the new Auto Standby function.  This was very inconvenient as the Sky box is linked to a hard drive PVR called a Tivo for timed recordings.  Sky denied their software download and Auto Standby was at fault and tried to sell me a £65 engineer visit to replace the box with a refurb model.  However after a free visit to the Installer menu by myself (Services button and then 01 Select) and running the New Installation menu the problem with the box turning itself on its own has now gone away.  Still I don't suppose Sky installers are very busy at the moment so they were no doubt hoping that I would pay to keep them in work. :o >:(

Title: Re: Sky Customer Services
Post by Dave on Feb 25th, 2009 at 3:34am
Off topic replies have been moved to This Thread

Title: Re: Sky Customer Services
Post by Delta_bluesman on Feb 26th, 2009 at 3:18pm
Unable to get some of my Sky Sports channels (with England playing West Indies - what a pain!) and same rather abrupt Scottish 'lady' says 'this service is unavailable' when you try 01506-831002.  Trying 01506-831007 got me a 'Sky Upgrades' line for films, etc and by staying with it and pressing 2 for 'other matters', I ended up on the Indian sub-continent explaining my Sky reception problem.  I was then passed back to Livingstone where my problem was dealt with promptly and courteously.  Ultimately resolved, but with my paying £30 odd quid every month for the last 10 years or so, it wouldn't be milking the cup of human kindness to provide a free customer services telephone facility, would it, surely? The mean bar-stewards!  >:(

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 26th, 2009 at 4:01pm

Dave wrote on Feb 25th, 2009 at 3:34am:
Off topic replies have been moved to This Thread


This thread doesn't seem to exist.

Title: Re: Sky Customer Services
Post by sherbert on Feb 26th, 2009 at 4:05pm

NGMsGhost wrote on Feb 26th, 2009 at 4:01pm:

Dave wrote on Feb 25th, 2009 at 3:34am:
Off topic replies have been moved to This Thread


This thread doesn't seem to exist.



I thought that but am relieved it is not just me!! ;)

Title: Re: Sky Customer Services
Post by Dave on Feb 26th, 2009 at 5:11pm

sherbert wrote on Feb 26th, 2009 at 4:05pm:

NGMsGhost wrote on Feb 26th, 2009 at 4:01pm:

Dave wrote on Feb 25th, 2009 at 3:34am:
Off topic replies have been moved to This Thread


This thread doesn't seem to exist.



I thought that but am relieved it is not just me!! ;)


The link should be this one:  :-[url]http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1156528873/11#11[/url]

What is now "Sky Protect" used to be called "Sky Repair Plan" and I've moved posts to the existing thread. Both were/are provided by Domestic & General.

Title: Re: Sky Customer Services
Post by Vanderstap on Feb 28th, 2009 at 5:11pm
01506 831002 did not work, a lady said this service was no longer available and disconnected. However:
01506 421720 worked like a dream; I didn't even have to wait!

Title: Re: Sky Customer Services
Post by NGMsGhost on Feb 28th, 2009 at 5:31pm

Vanderstap wrote on Feb 28th, 2009 at 5:11pm:
01506 831002 did not work, a lady said this service was no longer available and disconnected.

However:01506 421720 worked like a dream; I didn't even have to wait!


This must be a new number that Dave has just uncovered.   I wonder how long it will take before Sky has managed to close down all their geographic alternative numbers and Dave can no longer uncover any more geographic alternative numbers.


Title: Re: Sky Customer Services
Post by sahmraw on Mar 1st, 2009 at 12:28pm
OK. Using the 141 I called both the 0207 and the most recent 01506 numbers. One put me striaght through to an adviser. I said, "Sorry, wrong number!" as i did not need to talk to them right now. Then tried the 01506 number listed yesterday. Again using the 141 prefix and got straight through to IVR menu system. So RESULT!! For now. anyway!!

Now that BT are offering 0845 and 0870 numbers free as part of my calling plan, will Sky move to 0871 numbers which are not covered?

The sneaky peeps!! :P

OMG Been using this site for about 3 years and this is my FIRST post!!

Title: Re: Sky Customer Services
Post by NGMsGhost on Mar 1st, 2009 at 12:38pm

sahmraw wrote on Mar 1st, 2009 at 12:28pm:
Now that BT are offering 0845 and 0870 numbers free as part of my calling plan, will Sky move to 0871 numbers which are not covered?

The sneaky peeps!! :P


But why do they need to change to 0871 when they have already moved from 0870 to 0844 numbers that are not part of BT's or anybody else's inclusive calling plans. ::)

Title: Re: Sky Customer Services
Post by miketombs on Mar 1st, 2009 at 6:37pm
I wanted to change my package so I phoned 020 7979 9540 and got through straight away. The lady said that the number was fine for upgrades but not downgrades, and gave me an 0844 number. I grumbled (politely) about premium-rate numbers and she offered to put me through to the correct department. Result!

Title: Re: Sky Customer Services
Post by NGMsGhost on Mar 1st, 2009 at 7:45pm

miketombs wrote on Mar 1st, 2009 at 6:37pm:
The lady said that the number was fine for upgrades but not downgrades, and gave me an 0844 number. I grumbled (politely) about premium-rate numbers and she offered to put me through to the correct department. Result!


Their staff seem to be getting more sneaky all the time about trying to block any request that results in Sky being paid less money.  I usually have to complain by email to Jeremy Darroch level in order to be able to cancel my Montly Sub in a timely fashion.

Title: Re: Sky Customer Services
Post by levineg on Mar 3rd, 2009 at 4:14pm
can you please PM Jeremy email address, thanks

Title: Re: Sky Customer Services
Post by NGMsGhost on Mar 3rd, 2009 at 4:31pm

levineg wrote on Mar 3rd, 2009 at 4:14pm:
can you please PM Jeremy email address, thanks


No need for a PM as its not a state secret.

Sky CEO Email Address:-                                                            jeremy.darroch@bskyb.com
Only Other Executive Board Member Email Address:-                andrew.griffith@bskyb.com

Director of Customer Marketing (not a Board Director)              mark.anderson@bskyb.com

High Level Escalated Complaints Address Used
by Sky To Respond to Complaints Addressed to
Jeremy Darroch's Email Address                                                CRsupport@bskyb.com

See http://corporate.sky.com/about_sky/our_board_and_management/board.htm for more information on Sky's Board members.

Title: Re: Sky Customer Services
Post by dachutney on Mar 5th, 2009 at 3:14pm
Hey Guys, I just tried both Sky Customer Service Numbers for New and Existing Customers

01506831002

01506421720

They both have a recorded message saying "this service is no longer available"

:(

Hope there is another number out there soon. Im racking up big bills again

Thanks

Title: Re: Sky Customer Services
Post by NGMsGhost on Mar 5th, 2009 at 3:30pm

dachutney wrote on Mar 5th, 2009 at 3:14pm:
Hope there is another number out there soon. Im racking up big bills again.


What about 020 7979 9540.  That still seems to be answered straight away by a real person at Sky.

Title: Re: Sky Customer Services
Post by mattw_02uk on Mar 8th, 2009 at 1:58pm
none of the numbers listed now work

however i tried using as variation of the number i had

try using 01506 421722

this worked for me just, discussed my account and paid my bill :)

Title: Re: Sky Customer Services
Post by sherbert on Mar 8th, 2009 at 2:16pm
Just a thought.....

These Sky numbers that members say do not work, is it they don't work at week ends and only work during the week?  I was wondering if they only tried at week ends and not during the week.

Just an idea that crossed my mind.

Title: Re: Sky Customer Services
Post by tudor1000 on Mar 8th, 2009 at 5:00pm
01506 421722 works OK, full marks to saynoto0870.com :)

Title: Re: Sky Customer Services
Post by NGMsGhost on Mar 8th, 2009 at 9:34pm

sherbert wrote on Mar 8th, 2009 at 2:16pm:
These Sky numbers that members say do not work, is it they don't work at week ends and only work during the week?  I was wondering if they only tried at week ends and not during the week.

No they are now being repeatedly disabled by Sky on a permanent basis within a few days of being published on this website.

You would think that at least the person responsible for this unpleasant anti customer work at Sky might attempt to post some sort of justification as to why they cannot continue to support calls on their geographic phone number.  But no they just sneekily read this thread and then close down the numbers down without a word of explanation, presumably having no palatable excuse other than acute financial greed by Sky. :o >:( [smiley=thumbdown.gif] [smiley=thumbdown.gif] [smiley=thumbdown.gif]

Title: Re: Sky Customer Services
Post by ewire on Mar 10th, 2009 at 12:00pm
01506 831069 worked on 10th march 2009

Press **
Option 5 (all other queries)
Enter phone number or just wait to be transferred

Title: Re: Sky Customer Services
Post by Mister_Spock on Mar 11th, 2009 at 2:44am
Hello.

I am a long time reader, but first time poster.

Thanks for everyone involved in making this useful site. Like most people, I am willing to pay a fair price for goods and services, but I don't like being fleeced nor taken advantage of to simply increase profits.

I believe a significant number of companies that use 0844 or 0871 numbers do this and it appears that Sky is one of the worst culprits. I agree with NGM's Ghost earlier postings that the massive increase in the speed of the takedown of geographic numbers, is a cynical ploy to force Sky customers to take it's 'Talk' package. With increased competition from the likes of BT and Voip services, the free customer service calls maybe the only unique thing it can offer. Any geographic numbers that can be used by an alternate providers inclusive package are a threat to this, so are being removed at speed.

This is only my opinion, but it does fit what seems to be happening. As NGM's Ghost has stated, downgrades and the like do not seem to be able to be performed without a phone call (unlike upgrades), and with the sometimes massive lengths of queues mean you maybe required to spend a sizeable sum for the pleasure of having a Sky operative trying to covince you to stay.

This is a cynical and an anti-consumer practice and should be high-lighted and fought against. Only a few years ago I was quite content to leave my Sky subscription alone, but the blunt increases in prices, the lack of loyalty to long term customers regarding offers and the cost of dealing with customer services, have meant I go out of my way to reduce my Sky services where possible. If my Freeview hard drive continues to perform as good as it has since Xmas, I will likely ditch Sky altogether after 10+ years of subs.

Sky are going to lose more customers if they continue on this cynical path. Most people don't like being treated like idiots and we cannot see why you cannot use a geographic or 03 number for your call centre. There is is also no explanation as to why downgrades and the like cannot be done online as the upgrades can.

I do strongly urge the admins of SAYNOTO0870.com to take up NGM's Ghost's suggestion of the 'wooden spoon' awards and publicise it along with the site, so consumers can see the real villians and heroes when it comes to real customer care.

As another suggestion, can I recommend that we only publicise one number at a time from now on. Maybe if someone does find a further number that they PM it to admin so it can be released when Sky remove the old one? I appreciate the work in finding extra numbers but having 2 or three on the go just means we will run out of any remaining numbers quicker.

Thankyou to every contributor past and present.

Mister Spock.

Title: Re: Sky Customer Services
Post by dawnydancer on Mar 12th, 2009 at 12:06pm
+35381719819 . This number is listed on this site is a number for sky tv under the 01/02/03 column which I thought was free from my mobile minutes. My bill has come in and I have been charged international call rates !! My bill is over £100 !! Can this number be removed and is there any way I can get my money back ?!

Title: Re: Sky Customer Services
Post by jamesbond on Mar 12th, 2009 at 4:41pm
Hi Dawnydancer,

The number +35381719819 can be dialled via 18185, 1899 or even if you sign up to Alpha Telecom, then you will be charged about 2p per minute.  The whole idea of using this international number was to circum vent the other non geographic numbers, however individual members are now finding geographic numbers.  

I was the person who found this number sometime ago.

James Bond

Title: Re: Sky Customer Services
Post by Dave on Mar 12th, 2009 at 6:18pm

jamesbond wrote on Mar 12th, 2009 at 4:41pm:
The number +35381719819 can be dialled via 18185, 1899 or even if you sign up to Alpha Telecom, then you will be charged about 2p per minute.  The whole idea of using this international number was to circum vent the other non geographic numbers, however individual members are now finding geographic numbers.

The number is +353 818719822 which is an Irish 0818 number which is their equivalent of 0870.  :-X

See [url=www.saynoto1890.com[/url]]www.saynoto1890.com[/url]

Title: Re: Sky Customer Services
Post by Heinz on Mar 12th, 2009 at 7:06pm

dawnydancer wrote on Mar 12th, 2009 at 12:06pm:
.... is there any way I can get my money back ?!

It looks like suing james bond is your best bet.

Title: Re: Sky Customer Services
Post by Dave on Mar 12th, 2009 at 8:58pm

dawnydancer wrote on Mar 12th, 2009 at 12:06pm:
+35381719819 . This number is listed on this site is a number for sky tv under the 01/02/03 column which I thought was free from my mobile minutes. My bill has come in and I have been charged international call rates !! My bill is over £100 !! Can this number be removed and is there any way I can get my money back ?!

As I said above, this is an Irish number as indicated by the +353. This means that it is an international number.

It is also a 0818 number which is their equivalent to the UK's 0870. So providers might charge above the rate they charge for a call to an Irish landline.

I am not sure why we are listing these rip-off numbers. I have removed this entry.

Title: Re: Sky Customer Services
Post by NGMsGhost on Mar 21st, 2009 at 6:05pm

Dave wrote on Mar 12th, 2009 at 8:58pm:
I am not sure why we are listing these rip-off numbers. I have removed this entry.


Presumably because some cheap UK call providers were letting you call the number for less than the 5p per minute to call an 0844. ;)

But they were clearly only meant to be used as a last resort if none of the UK geographic numbers for Sky were currently working.

Inevitably with this website now having a much larger and more unsophisticated user base any international numbers need to be hedged round with lots of caveats about them only being cheaper for some particular callers on landlines and never when called from a mobile phone.

Title: Sky Now To Ripoff SkyTalk Customers Calling Sky
Post by NGMsGhost on Mar 24th, 2009 at 2:09pm
Anyone subscribed to this thread will I am sure be interested in the news that Sky is to start charging its own Sky Talk customers for calling Sky's 0844 customer services numbers in the weekday daytime.

Talk about luring people on to Sky Talk under false pretences.  Is there no limit to the depths to which Sky will stoop to try and scam its customers. :o >:( [smiley=thumbdown.gif]

See www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1237805462 to discuss this further.

Title: Re: Sky Customer Services
Post by traderup on Mar 26th, 2009 at 6:37am

ewire wrote on Mar 10th, 2009 at 12:00pm:
01506 831069 worked on 10th march 2009

Press **
Option 5 (all other queries)
Enter phone number or just wait to be transferred


This number worked well for me 01506 831069 on 25/03/08

Title: Re: Sky Customer Services
Post by PoochJD on Mar 27th, 2009 at 7:11pm
Hi,

This number - 01506 831069 now simply chucks you out of the system, once you've pressed * * and selected option 1. It then tells you to dial the 08702 number!  >:( At least, that's what's just happened to me - 7:10pm on Friday 27th March 2009. However, if you select option 5, and don't enter any phone number, then it connects you!  8-)


Pooch

Title: Re: Sky Customer Services
Post by albion_andy on Mar 30th, 2009 at 12:04pm
Just used 01506 421722 to change details on my sky account.

Worked a treat!! :)

Took a few minutes to go thru the menu then 20 minutes talking to customer services.

Well done saynoto0870 ;D

Title: Re: Sky Customer Services
Post by mattw_02uk on Mar 30th, 2009 at 1:16pm
just thought i would let people know that the numbr i provided previously is still working

paid my bill to day, the number is 01506 421722

Title: Re: Sky Customer Services
Post by soulmaster on Mar 30th, 2009 at 1:26pm
yep can confirm the above number worked a treat, didn`t even get much of a hard sell!

Title: Re: Sky Customer Services
Post by Expostie on Apr 2nd, 2009 at 7:31pm
No I tried today worked a treat & cancelled my multi room
Thanks saynoto 0870

:)


PoochJD wrote on Mar 27th, 2009 at 7:11pm:
Hi,

This number - 01506 831069 now simply chucks you out of the system, once you've pressed * * and selected option 1. It then tells you to dial the 08702 number!  >:( At least, that's what's just happened to me - 7:10pm on Friday 27th March 2009. However, if you select option 5, and don't enter any phone number, then it connects you!  8-)


Pooch


Title: Re: Sky Customer Services
Post by rinfrance on Apr 5th, 2009 at 4:15pm
Hi, the number 01506 421722  worked OK today and the operator then transferred me to the FTA operator. ;)

Title: Re: Sky Customer Services
Post by bazwaldo on Apr 6th, 2009 at 1:04pm
Used 01506 421722,input my telephone number and got through within seconds to a lovely Scottish lady operator who dealt with my query straight away.

Title: Re: Sky Customer Services
Post by cathb on Apr 10th, 2009 at 10:19am
Just phoned the 020 number for Sky as our Sky+ box is playing up. Asked to be put through and person on the other end of the phone refused. Said he'd spoken to engineers dept and he was told NOT to put people through but to give out the 0870 number.  >:( Thought people might like to know.

Title: Re: Sky Customer Services
Post by M_Jaggard on Apr 14th, 2009 at 3:56pm
I just tried 01506 421722 but was unable to get through. It first asked me for my phone number and then said "transferring you to the first available representative", then stated that "this service is no longer available" and disconnected me.

Title: Re: Sky Customer Services
Post by Crystal on Apr 15th, 2009 at 10:20am

PoochJD wrote on Mar 27th, 2009 at 7:11pm:
Hi,

This number - 01506 831069 now simply chucks you out of the system, once you've pressed * * and selected option 1. It then tells you to dial the 08702 number!  >:( At least, that's what's just happened to me - 7:10pm on Friday 27th March 2009. However, if you select option 5, and don't enter any phone number, then it connects you!  8-)

Hi everyone,

The number above worked for me today on 15th April 2009.  Dial number, enter the ** as prompted, select option 5 and DO NOT ENTER TELPHONE NUMBER. Sky automatically connects you to customer services.  Good luck everyone!

Title: Re: Sky Customer Services
Post by Ophiicus on Apr 15th, 2009 at 12:01pm
The 01506 number and method above put me on hold forever, so I tried 020 7979 9540, got through to a live human being, no menu, after being engaged a few (3-5) times, was dealt with immediately and very well - total call legnth 6:31.

Title: Re: Sky Customer Services
Post by Victoria_Meldrew on Apr 15th, 2009 at 1:23pm

Crystal wrote on Apr 15th, 2009 at 10:20am:

PoochJD wrote on Mar 27th, 2009 at 7:11pm:
Hi,

This number - 01506 831069 now simply chucks you out of the system, once you've pressed * * and selected option 1. It then tells you to dial the 08702 number!  >:( At least, that's what's just happened to me - 7:10pm on Friday 27th March 2009. However, if you select option 5, and don't enter any phone number, then it connects you!  8-)

Hi everyone,

The number above worked for me today on 15th April 2009.  Dial number, enter the ** as prompted, select option 5 and DO NOT ENTER TELPHONE NUMBER. Sky automatically connects you to customer services.  Good luck everyone!


Thank you so much for this valuable information, I'll put a post it note on the computer for future reference.

Cheers!

Title: Problem with landline Sky number
Post by neildexter on Apr 20th, 2009 at 6:10pm
Does anyone else have a problem with the landline Sky number?

I keep getting 'this service is no longer available' message when I ring it. I do get the 'welcome to Sky' message but after that I get 'this service is no longer available.'

Title: Re: Problem with landline Sky number
Post by Dave on Apr 20th, 2009 at 6:18pm

neildexter wrote on Apr 20th, 2009 at 6:10pm:
Does anyone else have a problem with the landline Sky number?

Which one?  :-?

Title: Re: Sky Customer Services
Post by Ploffs on Apr 21st, 2009 at 10:14am

PoochJD wrote on Mar 27th, 2009 at 7:11pm:
Hi,

This number - 01506 831069 now simply chucks you out of the system, once you've pressed * * and selected option 1. It then tells you to dial the 08702 number!  >:( At least, that's what's just happened to me - 7:10pm on Friday 27th March 2009. However, if you select option 5, and don't enter any phone number, then it connects you!  8-)


Pooch


I've just tried this today and although it does get you through onto the Sky tape loop, they never actually answered me. I waited 40 mins the first time, 15 the second after that I just gave up. The automated voice told me "my call should be answered in under zero minutes" so I'm wondering if they have got wise to this and just direct us up a blind alley?

Title: Re: Sky Customer Services
Post by airsound on Apr 21st, 2009 at 11:43am
Just tried 020 7979 9540.   Got several 'busy' responses, but when I did get through, had no problems getting through to customer services, without having to key in option numbers or my phone number.

Incidentally, slightly off topic  -  but I needed to call because my Sky+HD was only working on one channel at a time instead of two.   They talked me through a fix  -  but my supplier says several people have had the same problem.   Anyone else similar?

Title: Re: Sky Customer Services
Post by bestfitter1 on Apr 21st, 2009 at 12:23pm

airsound wrote on Apr 21st, 2009 at 11:43am:
Just tried 020 7979 9540.   Got several 'busy' responses, but when I did get through, had no problems getting through to customer services, without having to key in option numbers or my phone number.

Incidentally, slightly off topic  -  but I needed to call because my Sky+HD was only working on one channel at a time instead of two.   They talked me through a fix  -  but my supplier says several people have had the same problem.   Anyone else similar?

Used this no Got straight thru Explained situation Transferred me to correct department with usual sky waiting time!

Title: Re: Problem with landline Sky number
Post by DesG on Apr 21st, 2009 at 9:40pm

Dave wrote on Apr 20th, 2009 at 6:18pm:

neildexter wrote on Apr 20th, 2009 at 6:10pm:
Does anyone else have a problem with the landline Sky number?

Which one?  :-?


Probably this one 01506 421722 I just tried and after inputting home number I get this service is no longer available and get cut off.

Maybe it just doesn't like my number :)

Cheers, Des.

Title: Re: Problem with landline Sky number
Post by Susan5768 on Apr 21st, 2009 at 10:22pm

DesG wrote on Apr 21st, 2009 at 9:40pm:

Dave wrote on Apr 20th, 2009 at 6:18pm:

neildexter wrote on Apr 20th, 2009 at 6:10pm:
Does anyone else have a problem with the landline Sky number?

Which one?  :-?


Probably this one 01506 421722 I just tried and after inputting home number I get this service is no longer available and get cut off.

Maybe it just doesn't like my number :)

Cheers, Des.


Try NOT punching in your home phone number - it should put you straight through to Customer Services


Title: Re: Problem with landline Sky number
Post by Mick68 on Apr 22nd, 2009 at 8:37am

Susan5768 wrote on Apr 21st, 2009 at 10:22pm:

DesG wrote on Apr 21st, 2009 at 9:40pm:

Dave wrote on Apr 20th, 2009 at 6:18pm:

neildexter wrote on Apr 20th, 2009 at 6:10pm:
Does anyone else have a problem with the landline Sky number?

Which one?  :-?


Probably this one 01506 421722 I just tried and after inputting home number I get this service is no longer available and get cut off.

Maybe it just doesn't like my number :)

Cheers, Des.


Try NOT punching in your home phone number - it should put you straight through to Customer Services


I tried that, no joy  :-/

Title: Re: Sky Customer Services
Post by Ploffs on Apr 22nd, 2009 at 10:26am

airsound wrote on Apr 21st, 2009 at 11:43am:
Just tried 020 7979 9540.   Got several 'busy' responses, but when I did get through, had no problems getting through to customer services, without having to key in option numbers or my phone number.


Bingo! I got straight through with 020 7979 9540 to a very helpful adviser who put me through to the right dept and sorted my refund (I've cancelled my subscription) no hassles.

Thanks for the heads up, wish I'd tried that number to start with!


Title: Re: Sky Customer Services
Post by flyboy30 on Apr 22nd, 2009 at 8:28pm
Tried a lot of the numbers on here, however 0207 979 9540 rang and was immediately picked up - guy answered my query instantly and I had no complaints - call time approximately 3min.

Title: Re: Sky Customer Services
Post by mattw_02uk on Apr 27th, 2009 at 2:52pm
01506 421277 is no longer working it asks for your phone number then says please wait while we connect you but the its disconnects saying service no longer available

Title: Re: Sky Customer Services
Post by Bens_Mum on Apr 29th, 2009 at 11:13am
Got straight through just now on 02079799540, I gave the lady my account number and was transferred to an operator. Incidentally if they won't do what you want, ask to be put through to the cancellation department and threaten to cancel your subscription. When you get through to cancellations they will bend over backwards to keep you. I've just got a better package for less money. She also told me that if you send a copy of your phone bill to Sky, they will refund the cost of a call to your account. I suppose it depends on how long the call takes as to whether its worth all that hassle. I've just been on for 30 minutes so had I called on the 0870 number, it would have cost me.  

Title: Re: Sky Customer Services
Post by NGMsGhost on May 5th, 2009 at 10:58pm

Bens_Mum wrote on Apr 29th, 2009 at 11:13am:
She also told me that if you send a copy of your phone bill to Sky, they will refund the cost of a call to your account.


I think you will find that comes under the heading of "one of the numerous lies that Sky Customer Service Staff tell every single day of the week".

A. Nobody is going to go to all that trouble for £2.00 or whatever and

B. They will just ignore your letter with the copy of your bill if you do send it in.

C. They now charge even their own Sky Talk customers for calling their 0844 number in the weekday daytime when it used to be free for Sky Talk customers in the weekday daytime.

This will be like the many other official Sky lies their staff tell every day of the week to sell their over priced services such as "Sky Pay One Watch Forever" is a "no contract" and "no commitments" product.

By the way can Dave explain why I have again stopped receiving post update emails for this thread even though "Notify of Replies" shows me I am subscribed to it.  And no I didn't forget to click the last post update email I received for the thread from the forum.

Title: Re: Sky Customer Services
Post by benczuk on May 6th, 2009 at 7:59pm
Tried all the numbers, all now appear to be dead.

I assume I am not alone in finding Sky's practice of charging its subscription paying customers to call it up? I already pay them £x a month I do not feel I should have to pay them 6p + 4p a minute to phone them up!

I thought I was going to be OK given 0870 numbers are now included in my BT call package but noooo, they have shut all them off now as well forcing us to use an 0844 number WHICH STILL COSTS MONEY! planned????

Can I ask anyone else reading this to make a complaint to sky corporate on 020 7705 3000 (yes you can call them for free but they wont put you through) and also write to BBC watchdog at http://www.bbc.co.uk/watchdog/gotastory/. I just have.

Ben

Title: Re: Sky Customer Services
Post by Heinz on May 7th, 2009 at 12:19pm

benczuk wrote on May 6th, 2009 at 7:59pm:
I do not feel I should have to pay them 6p + 4p a minute to phone them up!

You'll be lucky.  Sky's 0844 numbers cost 8p connection + 5p/minute to call from a BT residential landline.

Title: Re: Sky Customer Services
Post by farci on May 8th, 2009 at 3:37pm
Please remove 01506 421722 from listing - 'no longer available'

Title: Re: Sky Customer Services
Post by Dave on May 8th, 2009 at 4:00pm

farci wrote on May 8th, 2009 at 3:37pm:
Please remove 01506 421722 from listing - 'no longer available'

Before I do, can you advise what number I should replace it with? Does 020 79799540 still work?

Title: Re: Sky Customer Services
Post by farci on May 8th, 2009 at 4:35pm
Unfortunately no! Nor do any other of the geo listed numbers or the 0870. Seems like they've got us boxed in... for now :-/

Title: Re: Sky Customer Services
Post by Dave on May 8th, 2009 at 9:08pm

farci wrote on May 8th, 2009 at 4:35pm:
Unfortunately no! Nor do any other of the geo listed numbers or the 0870. Seems like they've got us boxed in... for now :-/

I have previously dialled through a load of Sky's numbers to find some suitable customer services numbers. These have all now been taken out of service by Sky. There are probably many other numbers for Sky's Livingston offices that have yet to be tried. Someone could do the some work and seek out any further alternatives.

We know that Sky has prefixes 01506 677xxx, 421xxx and 831xxx at least.

Other Sky numbers might be in the range 020 797995xx.

Title: Re: Sky Customer Services
Post by ewire on May 13th, 2009 at 11:40pm

ewire wrote on Mar 10th, 2009 at 12:00pm:
01506 831069 worked on 10th march 2009
Option 5 (all other queries)


Ploffs wrote on Apr 21st, 2009 at 10:14am:
I've just tried this today and although it does get you through onto the Sky tape loop, they never actually answered me. I waited 40 mins the first time, 15 the second after that I just gave up. The automated voice told me "my call should be answered in under zero minutes" so I'm wondering if they have got wise to this and just direct us up a blind alley?

They must still make money from the landlines or they are being right gits, I rang them twice for an hour or so before i realised!! I have a new number for them now goes straight through after entering phone number (or leaving blank)...

01506 831 609

worked on the 13th May, ok cheers

Title: Re: Sky Customer Services
Post by petrev on May 15th, 2009 at 10:29am
01506 421 722
01506 677 005  Both "This service is no longer available"

01506 831 609   Worked 15May2009 saving me £1.50  Thanks everyone.(+jgxenite)

Title: Re: Sky Customer Services
Post by jgxenite on May 15th, 2009 at 10:33am
Please try the number in the post above - 01506 831 609

Title: Sky+
Post by lavender on May 15th, 2009 at 2:01pm
Does anyone know Sky+ geog number please ?   Their number is 08705 800800
Thank you

Title: Re: Sky Customer Services
Post by rostonhodges on May 16th, 2009 at 6:33pm
01506 831 609  Used it at 17.40 today - straight through without problems.  Hope they don't find this one!  

Title: Re: Sky Customer Services
Post by operator on May 16th, 2009 at 7:10pm
I used the number 01506 831 609 yesterday evening (Friday) kept hanging on for about 15 mins before anyone answered. ;D

Title: Re: Sky Customer Services
Post by Dave on May 16th, 2009 at 8:34pm

operator wrote on May 16th, 2009 at 7:10pm:
I used the number 01506 831 609 yesterday evening (Friday) kept hanging on for about 15 mins before anyone answered. ;D

Thanks for all the feedback. I have listed this number in the database in place of the old one, 01506 421722.

Title: Re: Sky Customer Services
Post by gudman on May 17th, 2009 at 2:31pm
01506 677005 , this number also not working on 17/07 @ 2.30pm

Title: Re: Sky Customer Services
Post by Heinz on May 17th, 2009 at 4:09pm

gudman wrote on May 17th, 2009 at 2:31pm:
01506 677005 , this number also not working on 17/07 @ 2.30pm

You must be psychic!

Title: Re: Sky Customer Services
Post by JohnBoy on May 19th, 2009 at 9:58am
After reading Sky owned 020 797995xx. I decided to test and tried 44:

and it worked!

I was expecting to have to make a few gueses then give up:

Sky Customer Services 0207 9799544:

Level 1:
Replacement Sky Viewing Cards: #0
Billing for Sky Talk or Sky Broadband: #1
Broadband : #2
NVN (No idea what that is): #3
Anything else: #4

Title: Re: Sky Customer Services
Post by Chorlton_Dragon on Jun 10th, 2009 at 11:11am
01506 831 609 worked well for me today. Almost straight through to a rep and transferred straight through to the "programmes advisory team" (I was changing my Sky package). Nice one!

Title: Re: Sky Customer Services
Post by Victoria_Meldrew on Jun 14th, 2009 at 8:38pm
It worked for me too, when they ask for your telephone number just hit the '0' key around ten times and you'll end up in the queue.

Title: Re: Sky Customer Services
Post by operator on Jun 15th, 2009 at 12:03am

Victoria_Meldrew wrote on Jun 14th, 2009 at 8:38pm:
It worked for me too, when they ask for your telephone number just hit the '0' key around ten times and you'll end up in the queue.

There is no need to hit the '0' key, all you need to do is ignore the request to key in your number, (you are asked twice for it) then placed into the queue.

Title: Re: Sky Customer Services
Post by Airgunner on Jul 2nd, 2009 at 12:03pm
This isn't working now>>>> 01506 831609

Title: Re: Sky Customer Services
Post by Dave on Jul 2nd, 2009 at 1:38pm

Airgunner wrote on Jul 2nd, 2009 at 12:03pm:
This isn't working now>>>> 01506 831609

Thanks. This number now has a recording: "This service is no longer available."

It is currently listed as the main alternative for Sky.

020 7979 9544 has a menu on which may be suitable for all Sky enquiries. Try it and let us know how you get on.

Title: Re: Sky Customer Services
Post by upxb32 on Jul 2nd, 2009 at 9:47pm
0207 979 9544 works fine for any query if you have the patience to listen to all the options

Title: Re: Sky Customer Services
Post by gudman on Jul 3rd, 2009 at 4:07pm

Heinz wrote on May 17th, 2009 at 4:09pm:

gudman wrote on May 17th, 2009 at 2:31pm:
01506 677005 , this number also not working on 17/07 @ 2.30pm

You must be psychic!


Sorry heinz, you know what I meant.

Title: Re: Sky Customer Services
Post by souwester on Jul 9th, 2009 at 4:17pm
The 01506 831609 number was still working for me a couple of weeks ago, but today that and 677005 both had very short automated announcements saying 'this service is no longer available'.

I then tried 020 79799500 and 9540 umpteen times but they were permanently engaged.

Having started to read this topic whilst I was waiting, I then tried 9544 and got through straight away, to the automated system and was speaking to a human within seconds.

:)

Title: Re: Sky Customer Services
Post by Stonefly on Jul 11th, 2009 at 9:44am
02079799544 - this was working as of 09:30 this morning; they tried to sell me allsorts of phone packages, etc, but at least I wasn't paying for the call  :)

Title: Re: Sky Customer Services
Post by weymuffred on Jul 15th, 2009 at 2:37pm
02079799544, not working for me 14-20 today.

Title: Re: Sky Customer Services
Post by RobG on Jul 15th, 2009 at 3:26pm
The BSkyB customer services number 01506 831609 (as alternative number on this website) has now been stopped. Tried 608 and 607 and got the same 'this service is no longer available' message. Real pain - has anyone got any ideas?  I know I need to call and it will take ages to get a satisfactory solution - they fleece me for enough money as it is. >:(

Title: Re: Sky Customer Services
Post by Dave on Jul 16th, 2009 at 3:09am
Numbers 020 7979 9501 onwards go straight to hold music (no idea what company for).....

Title: Re: Sky Customer Services
Post by souwester on Jul 17th, 2009 at 3:31pm
020 7979 9544 is *not* working for me today :-(

Title: Re: Sky Customer Services
Post by petrev on Jul 23rd, 2009 at 10:54am
Hi

No working numbers at the moment then ?

Cheers
Pete

Title: Re: Sky Customer Services
Post by craigfrombrum on Jul 24th, 2009 at 4:46pm
01506831609 doesnt work and needs deleting from database. 08000468857 does get you through though.

Title: Re: Sky Customer Services
Post by Dave on Jul 24th, 2009 at 5:57pm

craigfrombrum wrote on Jul 24th, 2009 at 4:46pm:
01506831609 doesnt work and needs deleting from database. 08000468857 does get you through though.

Thanks for the feedback Craig.

I've removed the 01506 number from the database and put the 0800 046 8857 number in its place.

For those who don't have a landline, and so will incur premium charges with the 0800 number, use the dial through number 020 0222 0900. This can be used mobiles with any "freephone" 0800/0808/0500 number and means that calls will be charged as per 01/02/03 numbers, coming from inclusive minutes where otherwise applicable.

To use this service, dial the 020 0222 0900 number and call it (press Call/Send button). When the call answers, it will request the destination number; then enter the 0800 number (don't press Call or Send or any other button once you've dialled the 0800 number).

Title: Re: Sky Customer Services
Post by floppyg on Aug 9th, 2009 at 9:42pm
not working!!  any other ideas??  it is free for customer services (08442#) skytalk customers though, which is still cheaper than bt, although i object strongly to how much i already pay this greedy corp...

cheers

Title: Re: Sky Customer Services
Post by Dave on Aug 9th, 2009 at 10:07pm

floppyg wrote on Aug 9th, 2009 at 9:42pm:
not working!!  any other ideas??  it is free for customer services (08442#) skytalk customers though, which is still cheaper than bt, although i object strongly to how much i already pay this greedy corp...

"Not working"......... In what way?  ::)

This does not convey the message as to how it is "not working". It could mean that they are closed now and will "work" when open.

I have just looked through your previous postings on the forum and see that you have posted requests before. For not one have you responded to suggestions made by members. You ask us to help you, but you don't help us (and thus help other site users) by providing feedback so we can listed suitable alternatives.

Title: Sky - AGAIN
Post by lavender on Aug 10th, 2009 at 1:26am
Sky:-  I've just phoned the geo number - very long menu pressing different buttons - then "This service is no longer available" !
Typical.....
I got the geo number from your list:
08702 404040 which is the number given on TV screen for Sky Box Office and  I searched here and you gave 01506 831007 for Sky Movies upgrade, then "This service is no longer available"

I tried another number you gave 0800 0468857 and they are closed now at 1am (open till 9pm) so will try them tomorrow.   At least, there was an answer !!!

Title: Re: Sky - AGAIN
Post by Dave on Aug 10th, 2009 at 8:16am

lavender wrote on Aug 10th, 2009 at 1:26am:
I got the geo number from your list:
08702 404040 which is the number given on TV screen for Sky Box Office and  I searched here and you gave 01506 831007 for Sky Movies upgrade, then "This service is no longer available"

Thanks. I've replaced this number with 01506 421707 which is also for Sky Box Office and has options for general customer services for TV, telephone and broadband services.

Title: Re: Sky - AGAIN
Post by petrev on Aug 11th, 2009 at 2:24pm

Dave wrote on Aug 10th, 2009 at 8:16am:
Thanks. I've replaced this number with 01506 421707 which is also for Sky Box Office and has options for general customer services for TV, telephone and broadband services.


01506 421 707 - Worked - Option 9 for main Sky menu

Big THANKS

Title: Re: Sky - AGAIN
Post by mjcairney on Aug 11th, 2009 at 10:17pm

Dave wrote on Aug 10th, 2009 at 8:16am:

lavender wrote on Aug 10th, 2009 at 1:26am:
I got the geo number from your list:
08702 404040 which is the number given on TV screen for Sky Box Office and  I searched here and you gave 01506 831007 for Sky Movies upgrade, then "This service is no longer available"

Thanks. I've replaced this number with 01506 421707 which is also for Sky Box Office and has options for general customer services for TV, telephone and broadband services.


Thanks for that number - I need to give them a call tomorrow and hate 0870 numbers with a passion - thanks again.   :)

Cheers,

Martin.

Title: Re: Sky - AGAIN
Post by mjcairney on Aug 12th, 2009 at 1:40pm

petrev wrote on Aug 11th, 2009 at 2:24pm:

Dave wrote on Aug 10th, 2009 at 8:16am:
Thanks. I've replaced this number with 01506 421707 which is also for Sky Box Office and has options for general customer services for TV, telephone and broadband services.


01506 421 707 - Worked - Option 9 for main Sky menu

Big THANKS


I have just called that number and, after going through all the usual Sky options, was greeted with the message "This service is no longer available".   >:(

Cheers,

Martin.

Title: Re: Sky Customer Services
Post by kumar on Aug 20th, 2009 at 4:47pm
01506 421 707 worked like clockwork.

Many thanks :)

Title: Re: Sky Customer Services
Post by McGs on Aug 21st, 2009 at 2:19pm

0800 0468857 - worked for me today.

Title: Re: Sky Customer Services
Post by elizabeth.francis1 on Aug 22nd, 2009 at 3:09pm
I have been able to use the 0800 number today.  Please be aware that it appears to be an overseas call centre which can only answer basic queries, anything more technical they will transfer you to the centre in Scotland.

Title: Re: Sky Customer Services
Post by operator on Aug 25th, 2009 at 1:00pm

kumar wrote on Aug 20th, 2009 at 4:47pm:
01506 421 707 worked like clockwork.

Many thanks :)

The above number (01506 421 707) did not work today for me @12. 51 pm.

Title: Re: Sky Customer Services
Post by operator on Aug 25th, 2009 at 1:47pm

McGs wrote on Aug 21st, 2009 at 2:19pm:

0800 0468857 - worked for me today.



The 0800 0468857 worked for me @ 13.34.  :)

Title: Re: Sky Customer Services
Post by NGMsGhost on Aug 26th, 2009 at 11:02pm

operator wrote on Aug 25th, 2009 at 1:47pm:
The 0800 0468857 worked for me @ 13.34.  :)


The 0800 number says it is "currently closed" at 10.09pm tonight.  Do we know what the expected opening hours are for this number?

I could not get any geographic number to work tonight so I would suggest anyone who has a problem that they need fixing by Sky now instead emails jeremy.darroch@bskyb.com (their CEO) with cc to crsupport@bskyb.com   I would list amongst the issues you have with Sky being forced to email them because calling Sky is now unaffordable to call for those not on Sky Talk. Also if you live on a non LLU exchange not served by Sky for cheap broadband indicate that you have no interest at all in joining Sky for calls and broadband at the present time because their £17 per month Sky Connect broadband on these exchanges is very poor value for money.

I am forced to telephone these lieing, cheating people because despite the Sky Pay Once Watch Forever website clearly saying for a long period in their Terms & Conditions that viewing cards would be replaced free of charge for 5 years from purchase if required on their replacement viewing card website at https://mysky.sky.com/replacecard/home it now says "old cards for Freesat customers will be inactive after 30th September" (at which point you will lose Five, Fiver, FiveUSA, Sky3 and SetantaSportsNews unless you get a new card) but it also says "If you bought a Sky box or viewing card only from Freesat from Sky after 1st May 2006 then you are eligible for a free card" (note this is still shorter than the promised five years that would take us back to 1st October 2004 mentioned in the original Sky Pay Once Watch Forever Terms & Conditions).  But when I tried to enter my mother's Sky Pay Once Watch Forever viewing card number from her November 2007 installed system Sky tried to demand £20 for a replacement card.  So now I have to email jeremy.darroch@bskyb.com with cc to crsupport@bskyb.com in order to get this simple task accomplished.:o >:(

Does anyone know of a more dishonest and devious organisation of this size in the UK apart from Sky.  I suppose some of you will immediately mention TalkTalk...............

Title: Re: Sky Customer Services
Post by operator on Aug 27th, 2009 at 12:10am
The 0800 number is only 'open' from, as far as I know, 8'30 am - 10 pm.

Title: Re: Sky Customer Services
Post by NGMsGhost on Aug 27th, 2009 at 12:22am

operator wrote on Aug 27th, 2009 at 12:10am:
The 0800 number is only 'open' from, as far as I know, 8'30 am - 10 pm.


I also tried at 9.45pm and it was closed then too.

I do hope that it has not been closed down permanently. :o :'(

Title: Re: Sky Customer Services
Post by drgonzo on Aug 27th, 2009 at 3:12pm
The 0800 0468857 worked for me @ 15:15   initially got put through to a generic call centre but when i asked for billing she put me through promptly. thanks guys. i hate giving sky any more money than i have to. :)

Edit: i did call it from a sky talk phone line. i dont know if that affects me getting through or not.

Title: Re: Sky Customer Services
Post by goldwinger on Aug 27th, 2009 at 6:30pm
0800 0468857 works a treat, pity that the operators in India(I believe) don't speak very good english

Title: Re: Sky Customer Services
Post by Luxembourg_Par on Aug 28th, 2009 at 3:41pm

operator wrote on Aug 25th, 2009 at 1:47pm:
The 0800 0468857 worked for me @ 13.34.  :)


"You are calling a number that is no longer in use"

16.38 GMT+2 28/8/09



kumar wrote on Aug 20th, 2009 at 4:47pm:
01506 421 707 worked like clockwork.

Many thanks :)


"This number is no longer available"

16.40 GMT+2 28/8/09


Looks like I'm the kiss of death on these things :'(


Title: Re: Sky Customer Services
Post by Dave on Aug 28th, 2009 at 3:50pm

Luxembourg_Par wrote on Aug 28th, 2009 at 3:41pm:

operator wrote on Aug 25th, 2009 at 1:47pm:
The 0800 0468857 worked for me @ 13.34.  :)


"You are calling a number that is no longer in use"

16.38 GMT+2 28/8/09

You say that your time zone is GMT+2, but the UK is now on GMT+1. Going by your username, I presume that you are overseas, therefore you may be unable to call UK freephone numbers.

I have just tried it and it answers as "Sky" no problem. You can call UK freephone numbers using the dial through number 020 0222 0700. So call +44 20 0222 0700 and when it answers it will request the destination 0800 number, which you enter.  ;)

Title: Re: Sky Customer Services
Post by Luxembourg_Par on Aug 30th, 2009 at 9:43pm
Hi Dave

yep, overseas, however I use Skype with a UK subscription and generally have no problem calling any numbers, even the 08442 (which is not possible from a non-UK landline)

I'll try it again...

Title: Re: Sky Customer Services
Post by Luxembourg_Par on Aug 30th, 2009 at 9:49pm
Dialling direct through Skype, I get the "no longer in use" message.

Dialing through your other number, I get "department is closed".

Will try again tomorrow.

cheers

Title: Re: Sky Customer Services
Post by tpd1001 on Aug 30th, 2009 at 10:14pm
0800 0468857 worked for me today at about 14:00 BST
When I tried last night at about 23:00 it was closed and sait that opening hours are 9am - 9pm

Title: Re: Sky Customer Services
Post by tpd1001 on Aug 30th, 2009 at 10:16pm
One thing I keep meaning to ask - how do people find out about these alternative numbers?

Title: Re: Sky Customer Services
Post by Dave on Aug 30th, 2009 at 10:31pm

tpd1001 wrote on Aug 30th, 2009 at 10:16pm:
One thing I keep meaning to ask - how do people find out about these alternative numbers?

More information see Guide to finding geographical numbers.

The 0800 number was submitted to the database. Perhaps it is one that is given out by Sky for certain customers. Perhaps it is for internal use and posted by someone who works at Sky.  :-/

Title: Re: Sky Customer Services
Post by elizabeth.francis1 on Sep 14th, 2009 at 9:57am
01506 421 707 didn't work for me today 09:56

0800 worked fine

Title: Re: Sky Customer Services
Post by floella2 on Sep 14th, 2009 at 2:03pm
Hi,

Does anybody have a new geographical number for Sky? I tried the ones listed in here and they all kept me on hold for a long time. When I gave in and called the 0844 scam number, my call was taken almost immediately.

The 0800 number went to India and she was unable to help me other than to say there was a letter in the post and to call 0844 when it arrives.

She didn't have a direct number the 'system had crashed'.

I asked for the address and got the London one - 98 Virginia St London

Many thanks

Title: Re: Sky Customer Services
Post by sherbert on Sep 14th, 2009 at 2:54pm
I see on the www.192.com web site their are two addresses and numbers

1 Brick Lane, Aldgate, London, E1 6PU

020 7377 6413

2nd Floor 123 Buckingham Palace Road, Westminster, London, SW1W 9S

020 7705 5000

Now, I am one of the few people in this world that does not have Sky, so not sure if these are any good for you.


Title: Re: Sky Customer Services
Post by ihate0845numbers on Sep 18th, 2009 at 12:55pm
The 01506 421 707 is not working for me today. Have tried several times. Does anyone know any numbers?


Title: Re: Sky Customer Services
Post by Heinz on Sep 18th, 2009 at 2:30pm
0800 046 8857

Title: Re: Sky Customer Services
Post by floella2 on Sep 19th, 2009 at 11:49am
Sherbert,

The Brick Lane office is very, very interesting, I pass the area on a regular basis and was not aware that Sky had an office there! I may just pop in next time I need to contact them! Thanks

As for the phone number, I forgot to mention that I did find the London number so I apologise for not mentioning it. I asked to be put through to customer services and again I was left holding for a long duration. I tried the 020 number later in the day and the same receptionist told me to call 0844 since they did not have the facility to put me through.

One can only suspect that she was told not to put people through in future.

I decided to email them and received a call back from them. After mentioning all of this, they gave my account a £50 credit AND offered me 12 months free telephone line rental and broadband! Result - I would recommend anybody being forced to use the 0844 number follow the same course of action.

As for having Sky in the first place, I moved here a few months ago and was only able to get a small handful of channels on the freeview box and none via analogue. I then noticed that every single house on the street has a sky dish installed. Turns out nobody here can get a tv signal!

Title: Re: Sky Customer Services
Post by NGMsGhost on Sep 19th, 2009 at 1:46pm

floella2 wrote on Sep 19th, 2009 at 11:49am:
Turns out nobody here can get a tv signal!


ok that may be true but you still don't need to pay Sky a subscription to go on receiving most of the worthwhile channels not showing recycled repeats that broadcast on their platform.  Or there is also always www.freesat.co.uk

Title: Re: Sky Customer Services
Post by newbie_user on Sep 23rd, 2009 at 9:43am

operator wrote on Aug 25th, 2009 at 1:47pm:

McGs wrote on Aug 21st, 2009 at 2:19pm:

0800 0468857 - worked for me today.



The 0800 0468857 worked for me @ 13.34.  :)



0800 0468857 worked perfectly for me at 9.00 this morning, my issue was sorted and everything should be ok.

Title: Re: Sky Customer Services
Post by Kiwi_g on Oct 7th, 2009 at 11:14am
Tried 01506 421707 today.  A recorded message asked me to phone 08702 40 40 40.  Phoned that number (I'm a BT subscriber) and was told that the number was discontinued and told to phone 0844 241 4141.  I tried the number 0800 0468857 shown on this site and found I was in India.  I was unable to understand the person at the other end and said this.  I was told to redial.  I did this and was again dealing with India.  I asked to be transferred to UK and at first I was told it was not possible but after asking to speak to a supervisor I was transferred to London and I was able to understand perfectly.  BTW prior to trying the 0800 number, I tried some of the numbers around 01506 421707.  All had a message saying that they were no longer in operation apart from 421700 which was a recorded message saying that a department had tried to call me and should they still need to contact me, they will phone back later.

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 8th, 2009 at 6:32pm

Kiwi_g wrote on Oct 7th, 2009 at 11:14am:
I tried the number 0800 0468857 shown on this site and found I was in India.  I was unable to understand the person at the other end and said this.


I personally find that the usual problem is that the staff in India cannot understand me as they only seem to have been trained to understand the words "please upgrade me to Sky Sports" and the words "please unsubscribe me from Sky" do not appear to exist in their dictonary of Indian English. ;) ;D

Title: Re: Number urgently needed for sky
Post by Giraffe76 on Oct 10th, 2009 at 7:49pm
The following numbers dont work...

01506421722   0800287855    0800468857  02079799500 01506484395  01506484564
01506831056   0800512592

These numbers all failed because the numbers are all disconnected.

Title: Re: Number urgently needed for sky
Post by Dave on Oct 10th, 2009 at 8:04pm
  • 01506421722 - Requests your home telephone number
  • 0800287855 - Should be 0800 0287855 - Answers as "Technical Service Product Support helpline" with menu for 1) Set top box 2) MAC codes 3) Broadband
  • 0800468857 - Should be 0800 0468857 - Says "This number is now closed"
  • 02079799500 - Busy
  • 01506484395 - Working fax
  • 01506484564 - "This service is no longer available" [Number removed]
  • 01506831056 - "There are currently no Sky Box Office events available for booking"
  • 0800512592 - Should be 0800 0512592 - One of our agents tried to call you [Number removed]

Some numbers are discontinued and I have removed them. One is busy which I will leave for now.

Title: Re: Sky Customer Services
Post by samread on Oct 12th, 2009 at 12:32pm
Just tried 0870 240 4040, 01506 421 707 and 0800 046 8857.  All three have now been closed down and are no longer available.
Is there anything other than 0844*** left?

Title: Re: Sky Customer Services
Post by Dave on Oct 12th, 2009 at 12:54pm

samread wrote on Oct 12th, 2009 at 12:32pm:
Just tried 0870 240 4040, 01506 421 707 and 0800 046 8857.  All three have now been closed down and are no longer available.
Is there anything other than 0844*** left?

I tried the number before, 01506 421706 yesterday it seemed OK at a cursory glance - I didn't go any further than the initial message, although it didn't say that it was "no longer available" as many Sky numbers do. Try other similar numbers and let us know how you get on.

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 12th, 2009 at 1:10pm

Dave wrote on Oct 12th, 2009 at 12:54pm:
I tried the number before, 01506 421706 yesterday it seemed OK at a cursory glance - I didn't go any further than the initial message, although it didn't say that it was "no longer available" as many Sky numbers do. Try other similar numbers and let us know how you get on.


Along with Grampian Police Sky$$$ must surely deserve a wooden spoon for being one of the most determined bodies in the UK to force their customers to use an NTS number rather than the ordinary geographic phone numbers that the customers in question quite clearly prefer to call. >:(

Title: Re: Sky Customer Services
Post by taffinlondon on Oct 12th, 2009 at 4:17pm
I have found by NOT inputting any details including your phone number and they will sometimes transfer you to a call centre in another country.
Also try saying nothing or press # a few times. Good luk

Title: Re: Sky Customer Services
Post by samread on Oct 12th, 2009 at 5:39pm
Dave - thanks. I tried your number (ending 706) and it worked whereas the 707 number has been withdrawn. Odd!! Are there other similar numbers too?  705, 704 etc?

Title: Re: Sky Customer Services
Post by Dave on Oct 12th, 2009 at 5:40pm
0800 046 8857 says that the number is now closed. However, 0800 046 8850 asks for the caller's telephone number. 0800 046 8851 has a menu on which might get you through to customer services.

Title: Re: Sky Customer Services
Post by samread on Oct 12th, 2009 at 5:48pm
Many thanks, Dave.

Title: Re: Sky Customer Services
Post by samread on Oct 12th, 2009 at 5:51pm
Many thanks, Dave.

Title: Re: Sky Customer Services
Post by Dave on Oct 12th, 2009 at 6:21pm

samread wrote on Oct 12th, 2009 at 5:39pm:
Dave - thanks. I tried your number (ending 706) and it worked whereas the 707 number has been withdrawn. Odd!! Are there other similar numbers too?  705, 704 etc?

Yes, they all belong to Sky. See my listing I did a couple of years ago (I expect that this is out of date now):

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1060112694/340#340

Other number ranges to try are 01506 677xxx, 01506 8317xx and maybe others.

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 12th, 2009 at 6:46pm

Dave wrote on Oct 12th, 2009 at 5:40pm:
0800 046 8857 says that the number is now closed. However, 0800 046 8850 asks for the caller's telephone number. 0800 046 8851 has a menu on which might get you through to customer services.


Dave surely you should only give out numbers for Sky that still work one at a time since we know that as soon as Sky has identified them they then instruct their telecoms supplier to block them to further incoming calls.

Title: Re: Sky Customer Services
Post by Dave on Oct 13th, 2009 at 11:01am

NGMsGhost wrote on Oct 12th, 2009 at 6:46pm:

Dave wrote on Oct 12th, 2009 at 5:40pm:
0800 046 8857 says that the number is now closed. However, 0800 046 8850 asks for the caller's telephone number. 0800 046 8851 has a menu on which might get you through to customer services.


Dave surely you should only give out numbers for Sky that still work one at a time since we know that as soon as Sky has identified them they then instruct their telecoms supplier to block them to further incoming calls.

I hardly think it's a state secret that dialling neighbouring numbers often yields other alternatives for a particular company. I said 8851 might get you through to customer services; those who are trying to contact Sky will have to try it and see and let us know.

All I know is that they don't answer with a Sky message saying that the number is "no longer available" or "now closed". When you select the relevant menu options they may just redirect you to the 0844 number.

Title: Re: Sky Customer Services
Post by Susan5768 on Oct 15th, 2009 at 1:08pm
Tried 01506 421 705 & 706 & 707 - 'No Longer Working' - was in a hurry so had to resort to published 08442 number given by greedy Sky  >:(

Title: Re: Sky Customer Services
Post by Dave on Oct 15th, 2009 at 1:10pm
I suspect that 0800 046 8850 may be a way of contacting Sky customer services and will appreciate any feedback on this.

Title: Re: Sky Customer Services
Post by farci on Oct 15th, 2009 at 1:17pm

Dave wrote on Oct 15th, 2009 at 1:10pm:
I suspect that 0800 046 8850 may be a way of contacting Sky customer services and will appreciate any feedback on this.

You are correct - after entering your details you have the full range of options

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 15th, 2009 at 1:23pm
Perhaps Sky won't mind people using this 0800 number since it should still interface with their NTS call logging system and so be able to give them all the call statistics they want and also distribute the call to wherever they want using their normal NTS call handling systems.

Of course I'm sure that this is a very charitable view on my part. ;)

Title: Re: Sky Customer Services
Post by Dave on Oct 15th, 2009 at 1:29pm

farci wrote on Oct 15th, 2009 at 1:17pm:

Dave wrote on Oct 15th, 2009 at 1:10pm:
I suspect that 0800 046 8850 may be a way of contacting Sky customer services and will appreciate any feedback on this.

You are correct - after entering your details you have the full range of options

Thanks. This number is now listed in the database. I have removed 01506 421707 from entries.

01506 421732 still answers as "Sky Interactive" and requests the caller's phone number. Is this a suitable number to get to customer services?

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 15th, 2009 at 1:42pm

Dave wrote on Oct 15th, 2009 at 1:29pm:
01506 421732 still answers as "Sky Interactive" and requests the caller's phone number. Is this a suitable number to get to customer services?


I could tell you after 6pm when my calls to 01 numbers become free.  Can I take it that you yourself no longer have any any Anytime calls plan to call 01/02 numbers?

Regarding the wider 01/02 issue do we think Sky will ever get the message that not all their television customers can be expected to take their telephone service from them and hence that they must introduce an 03 number for customer service? :-/

Title: Re: Sky Customer Services
Post by Dave on Oct 15th, 2009 at 2:19pm

NGMsGhost wrote on Oct 15th, 2009 at 1:42pm:

Dave wrote on Oct 15th, 2009 at 1:29pm:
01506 421732 still answers as "Sky Interactive" and requests the caller's phone number. Is this a suitable number to get to customer services?


I could tell you after 6pm when my calls to 01 numbers become free.  Can I take it that you yourself no longer have any any Anytime calls plan to call 01/02 numbers?

I would like confirmation that Sky customers can reach customer services from this number.

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 15th, 2009 at 2:31pm

Dave wrote on Oct 15th, 2009 at 2:19pm:
I would like confirmation that Sky customers can reach customer services from this number.


You don't need to be a Sky customer in order to be able to confirm this though.

Title: Re: Sky Customer Services
Post by samread on Oct 15th, 2009 at 4:50pm
Yes, Dave, that 0800 number works..... for the moment anyway.

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 15th, 2009 at 5:27pm
The 0800 number works fine.  It reaches an automated IVR facility that asks for your phone number, postcode and date of birth and then puts you through to a UK customer service adviser.

Title: Re: Sky Customer Services
Post by Dave on Oct 15th, 2009 at 6:37pm
I've listed another 01506 number in the database which asks for a telephone number.

Title: Re: Sky Customer Services
Post by NGMsGhost on Oct 15th, 2009 at 6:54pm

Dave wrote on Oct 15th, 2009 at 6:37pm:
I've listed another 01506 number in the database which asks for a telephone number.


I have just used this new geographic phone number for Sky including entering my home phone number (I wasn't asked for my postcode or date of birth which the 0800 number asked me for) and got straight through to a call centre adviser in Scotland in customer services. [smiley=thumbsup.gif]

Title: Re: Sky Customer Services
Post by jasonwatkins666 on Oct 20th, 2009 at 12:33pm
i've just tried 0800 0468850 and 01506 421717 at 12:32pm on 20th and neither work.

The 0800 number has a recorded message telling me it's now closed, and the 01506 number has another message saying it's no longer in use.

Title: Re: Sky Customer Services
Post by jasonwatkins666 on Oct 20th, 2009 at 12:43pm
However ..

0800 0468851 gets you a menu - tried a couple of options and spoke to some people pretending i'd been transferred incorrectly from customer services and could they transfer me back but none of them either wanted to or could.

Title: Re: Sky Customer Services
Post by Dave on Oct 20th, 2009 at 12:47pm

jasonwatkins666 wrote on Oct 20th, 2009 at 12:33pm:
i've just tried 0800 0468850 and 01506 421717 at 12:32pm on 20th and neither work.

The 0800 number has a recorded message telling me it's now closed, and the 01506 number has another message saying it's no longer in use.

The 01506 421717 number has a message that is slightly different to that "no longer available" we have been used to. "I'm sorrry, you're calling a number that is no longer in use. Please redial Sky on 0844 …"

Anyway, I've updated the listings with a new number that asks for your telephone number.

Title: Re: Sky Customer Services
Post by Dave on Oct 20th, 2009 at 12:48pm

jasonwatkins666 wrote on Oct 20th, 2009 at 12:43pm:
However ..

0800 0468851 gets you a menu - tried a couple of options and spoke to some people pretending i'd been transferred incorrectly from customer services and could they transfer me back but none of them either wanted to or could.

How about 0800 046 8847?  :-/

Title: Re: Sky Customer Services
Post by hornet on Oct 20th, 2009 at 2:29pm
Same response "Sorry you've come through to the wrong department". However they DID transfer me to customer services  :D

Title: Re: Sky Customer Services
Post by Mick68 on Oct 20th, 2009 at 2:45pm

hornet wrote on Oct 20th, 2009 at 2:29pm:
Same response "Sorry you've come through to the wrong department". However they DID transfer me to customer services  :D


I tried @14.40 today but she would only give me the 0844 number.  >:(

Title: Re: Sky Customer Services
Post by Dave on Oct 20th, 2009 at 2:50pm

Mick68 wrote on Oct 20th, 2009 at 2:45pm:

hornet wrote on Oct 20th, 2009 at 2:29pm:
Same response "Sorry you've come through to the wrong department". However they DID transfer me to customer services  :D


I tried @14.40 today but she would only give me the 0844 number.  >:(

Looks like we only have 01506 number at the moment then. I've removed the 0800 number from the database.

Title: Re: Sky Customer Services
Post by Bens_Mum on Oct 21st, 2009 at 10:20am
Just tried all the numbers on the database to speak to Sky, but none work. They all  say number no longer in use and give the 0844 number, with the exception of the 01506 number when you do actually get to speak to a human being. I spun her the tale about being put through to the wrong department but she said she couldn't transfer me. I even threatened to cancel Sky altogether and asked her to put me through to the cancellation team but she wasn't having any of that either. I then filled in the 'contact us' form on their website, when they supposedly ring you (eventually). There is a box to fill in your viewing card number and then you click on 'submit'. It then came back with all the information erased and told me in red that my viewing card number is invalid. How on earth can it be invalid when it's in my sky box and working? They really are totally useless but unfortunately none of the other service providers give as good a package, but they know that which is why they can afford to be totally useless.

Title: Re: Sky Customer Services
Post by Dave on Oct 21st, 2009 at 10:27am
I've listed a different 01506 number for Sky in the database. Try it and let us know how you get on.

Title: Re: Sky Customer Services
Post by Bens_Mum on Oct 21st, 2009 at 10:46am
That number is apparently for Sky Business customers only and they weren't very helpful to start with but when I told him I'd been "pushed from pillar to post" and was extremely frustrated, he transferred me to billing. So yes it does work, but you have to be persuasive.

Title: Re: Sky Customer Services
Post by onesexylady on Oct 23rd, 2009 at 1:40pm
The number is no longer working, I tried them all on the list

Its horrendous because they are dreadful at sorting out issues with anything and constantly get it wrong and you have to phone back again and they still get it wrong. It would not be as bad if they didnt have such massive waiting times and were efficient when you do call but they are not.

My daughter has a problem that they are overcharging her every month, I've rang on her behalf about this before it took 6 calls, long ones being passed from one dept to another each time they said it was fixed but it wasnt. We have to call back again now and pay for that again and when you are waiting and paying for it for something that is not your fault you are paying for thier mistakes which is completely wrong and they should not be able to get away with this

When you want to cancel with them too the wait times for that is so bad I have had to wait 1 hour 15 minutes before to cancel my subscription. My daughter has no choice she is in a non cabled area so can't have virgin media but I personally would never go back to them again because if you have a problem this is what happens and waiting 1 hour 15 minutes to cancel is just going to finally seal the deal that you will never want to go back. I left in 2004 and have not gone back

If anyone has any phone numbers to ring please let us know, Thankyou

Title: Re: Sky Customer Services
Post by Bens_Mum on Oct 23rd, 2009 at 1:44pm
I just phoned the 01506 421898, the one I was told the other day was for business customers only. There is  now a message saying it's no longer in use and the line then goes dead without even giving the 0844 number. Unfortunately I do have to speak to them again so will have to phone the 0844 number. Ahhhgg !!

Title: Re: Sky Customer Services
Post by Heinz on Oct 23rd, 2009 at 2:52pm
Sorry to have to report that 01506 421898 (the geographical alternative in the database for the Freesat from Sky 0844 241 0595 number) is also answering, "This number is no longer available" and hanging up.  I tried 01506 421897 just on the offchance but got the same recorded announcement.

Title: Re: Sky Customer Services
Post by johnnyfrisco on Oct 23rd, 2009 at 4:04pm
Hello... first post.... brilliant site.... tried most alternative number for the Sky Customer Services.... seems like they have closed them all down.... no longer available and being asked to dial the 0844 number... only last week I got through on an 0800 number for Customer Services but this no longer works 0800 0468850. Why do we all subscribe to a company that has such a minus/low customer relations policy? Football.....!!? Seriously thinking of booting Sky in to touch.....

Title: Re: Sky Customer Services
Post by Dave on Oct 23rd, 2009 at 4:30pm
It is quite apparent that Sky is disabling numbers when they are published on this website. It is also clear that it does not wish to provide a 01/02/03 alternative for use by those who consider the 0844 numbers unacceptable.

I've found numbers in the past by dialling through blocks of numbers on prefixes known or suspected to be operated by Sky. I compiled this list a couple of years ago and took the 01506 421898 from it.

Whilst I know there are some that are "no longer available" that were then, others may work. Furthermore, there are other prefixes known to be used by Sky that may yield alternatives.


My reason for spending my time doing this was to help those who use this site.

Users post on here to report that numbers have been disabled, and ask if anyone has another one. I suggest that some other member(s) continue the type of digging I have done in the past if SAYNOTO0870.COM is to always list a working Sky alternative.

Title: Re: Sky Customer Services
Post by Rick4545 on Oct 24th, 2009 at 5:27pm
Thanks Dave, I am sure that many others including myself will carry on this digging to ensure that we know which sky telephone numbers have been disabled and which one's work.  I am a new member to this site, although I have used the site for a long while but remained unaware of the discussion boards. Had I known I would have joined immediately.  I have emailed another lengthy letter to Sky, they had initially emailed me back to say my message was incomplete.  I have to say at this stage, having navigated through that maze;sky.com, not only would it accept my request/message, it just froze and wouldn't send.  I have asked for my long  email to be passed to managers and board of directors.  I fear though it will fall on deaf ears, rather defiant and selfish deaf ears, however, unless we write en masse, start reducing packages etc I simply don't think they will do a thing about it.  I believe (1) However successful a business is, if it is capable of upsetting so many customers over something like this then it is also capable of a huge downfall.  (2) No business is infallible, yes, Rupert Murdoch oversees a vast empire, but lets remember we all have choice.  My message to everyone is that unless they find an alternative number simply DO NOT RING ( even just that once ) an 0844 etc number, they will surely lose the revenue they so greedily want to pay their staff, no, I don't think they will back track but at least it is voting with our feet.

Title: Re: Sky Customer Services
Post by Dave on Oct 25th, 2009 at 2:50pm

Rick4545 wrote on Oct 24th, 2009 at 5:27pm:
Thanks Dave, I am sure that many others including myself will carry on this digging to ensure that we know which sky telephone numbers have been disabled and which one's work. …

Hi Rick and welcome to the forum. I have broken your message up to comment on the individual bits.

Firstly, the primary objective of this website is to provide alternative telephone numbers that get callers through to the same place as the 08xx non-geographical numbers (NGNs). In the past we have had alternative numbers listed which answer with a Sky menu. These were Livingston (01506) numbers, so there may be more to be found.

As Sky has chosen to remove these numbers from service, we have had to list what we can find. This is often a number that goes straight to an operator with no menu options. Many numbers request the caller's telephone number, and those on my list I did a couple of years ago marked with a "n" did so then. I'm not sure which department they go through to.


Other numbers that have been mentioned here are 01506 677xxx and 01506 8317xx. There is also a recent submission to the database of 01506 522700 which is answered with a message saying that Sky contacted the caller. But nearby numbers are answered by Sky, so this is also one of block of numbers and one which we have not seen on here before.



Rick4545 wrote on Oct 24th, 2009 at 5:27pm:
… I am a new member to this site, although I have used the site for a long while but remained unaware of the discussion boards. Had I known I would have joined immediately. …

I agree that the navigation of the site is something which requires improving.



Rick4545 wrote on Oct 24th, 2009 at 5:27pm:
… I have emailed another lengthy letter to Sky, they had initially emailed me back to say my message was incomplete.  I have to say at this stage, having navigated through that maze;sky.com, not only would it accept my request/message, it just froze and wouldn't send.  I have asked for my long  email to be passed to managers and board of directors.  I fear though it will fall on deaf ears, rather defiant and selfish deaf ears, however, unless we write en masse, start reducing packages etc I simply don't think they will do a thing about it. …

Rather than using Sky's website contact form, e-mail the people you want to see your message directly. See this posting by NGMsGhost for the addresses of senior management.  ;)



Rick4545 wrote on Oct 24th, 2009 at 5:27pm:
… I believe (1) However successful a business is, if it is capable of upsetting so many customers over something like this then it is also capable of a huge downfall.  (2) No business is infallible, yes, Rupert Murdoch oversees a vast empire, but lets remember we all have choice.  My message to everyone is that unless they find an alternative number simply DO NOT RING ( even just that once ) an 0844 etc number, they will surely lose the revenue they so greedily want to pay their staff, no, I don't think they will back track but at least it is voting with our feet.

Sky is the worst company with regards covert premium telephone numbers. It routinely disables alternatives when they are published on this site and does not make available an official 01/02/03 alternative even though it knows that many customers don't like the 0844 numbers.

Title: Re: Sky Customer Services
Post by onesexylady on Oct 26th, 2009 at 7:42am
I wish offcom would do something about this, its blatantly clear that sky have these numbers to make more money out of customers and for them to change all thier 0845 number to 0844 when BT offered free 0845 numbers its just so wrong. BT should offer free 0844 numbers now and ok sky would probably change them again but its not going to look good on them and it will put customers off having them keep switching numbers

I'm with virgin media anyway at least they do have free customer support. I wish they would offer these 0845 ect numbers free too though because this can't be allowed to go on like this


Title: Re: Sky Customer Services
Post by Dave on Oct 26th, 2009 at 12:17pm

onesexylady wrote on Oct 26th, 2009 at 7:42am:
I wish offcom would do something about this, its blatantly clear that sky have these numbers to make more money out of customers and for them to change all thier 0845 number to 0844 when BT offered free 0845 numbers its just so wrong. BT should offer free 0844 numbers now and ok sky would probably change them again but its not going to look good on them and it will put customers off having them keep switching numbers

Calls to 0845 numbers are not "free" with BT, but inclusive where 01/02/03 calls are inclusive. At other times, they are chargeable.

With 0844 numbers the premium attached is greater than with 0845 calls. Thus, any move for telephone call providers to bring these calls in line with charging of geographical calls (making them inclusive where applicable) would mean we all pick up the tab for the premiums associated with calling these numbers.

Ideally, we would like to see all 084x (and 087x) numbers treated from a billing point of view as a normal landline number, but clearly this is way too bigger a step. For this to happen, the premiums on these numbers will need to be removed.

Even Ofcom cannot force call providers to align their 0870 charges with those of geographical and 03 numbers, even though the premium has now been removed.

Title: Re: Sky Customer Services
Post by Dave on Oct 27th, 2009 at 9:17pm
New Sky number listed.  ;)

Title: Re: Sky Customer Services
Post by TWeaK on Oct 30th, 2009 at 3:39pm
If the number you're referring to is x522701, it's already been disabled. They work too damn fast :-/

Just a quick summary of the ones I've tried:

Key

€ Rings unanswered
c The office called is closed. No idea what dep't.
n "To ensure your call is dealt with by the correct customer advisor, please enter your home telephone number..." No clue as to what type of enquiries, just goes straight to this message.
/ Recorded message saying service no longer available (some redirect to 0870)
\ Access to the "this service" is not available from the number you are calling. Redirects to 0870.
~ Direct to call queue giving time estimated to call being answered
> Straight into queue

For numbers beginning 01506 522***:

700 - Recorded message saying Sky have tried to contact you
701 - /
702 - /
703 - Sky Box Office booking line (none currently available)
704 - Press **, leads to Sky Box Office booking help - Option 1 tells you how to book with your box, Option 2 if this hasn't worked
705 - /
706 - > (However when I tried stated wait time was longer than they would have liked and asked to call back later)
707 - /
708 - > I believe Tech Support
709 - /
710 - Sky Upgrade Hotline

I was looking to remove the movies package from my account, so I went through 710. You press ** to get to the menu, then I chose option 5 for 'all other queries'. Oddly, this went to 'service no longer available' but with a male voice unlike the other numbers. I then redialed and went to option 1 for upgrades, told him I'd been transferred and he put me through to cancellations.

I think that's generally what you have to do with Sky, as it's not practical to try every number to find the correct department. I also think it might not be a good idea posting updated numbers in the database - Sky probably check that list regularly to find out which numbers have been 'compromised', then they disable that number.

Title: Re: Sky Customer Services
Post by heroesfan on Oct 31st, 2009 at 8:14pm
I agree with everyone else on here that sky shouldn't make us pay to call them to solve a problem, which most often is their fault. However, i have seen that if you have sky talk, then the call is free, but then again, BT and others are still charging yet i think they are more popular.

Title: Re: Sky Customer Services
Post by Rigbyb1 on Nov 1st, 2009 at 4:59pm
To continue the discussion, does anyone know an 0800 or 01/02/03 number for Sky (BSkyB) as the numbers listed on SAYNOTO0870.COM, i.e. 01506 522638 and 0800 0287855 take you to a Sky internal line not supposed to be used by non Sky employees?  I am particularly interested in numbers for the TV side of Sky operations.  It is very wrong of Sky to make us pay through the nose all the time.

Title: Re: Sky Customer Services
Post by Dave on Nov 1st, 2009 at 5:12pm

Rigbyb1 wrote on Nov 1st, 2009 at 4:59pm:
To continue the discussion, does anyone know an 0800 or 01/02/03 number for Sky (BSkyB) as the numbers listed on SAYNOTO0870.COM, i.e. 01506 522638 and 0800 0287855 take you to a Sky internal line not supposed to be used by non Sky employees?  I am particularly interested in numbers for the TV side of Sky operations.  It is very wrong of Sky to make us pay through the nose all the time.

If any better numbers were known, then they would be posted here. The numbers listed are the best ones that we can find. Anyone is welcome to start looking, including yourself.

I refer you to my postings above. The 01506 numbers are found by putting in work dialling through blocks of numbers. Perhaps you can continue the digging.

Title: Re: Sky Customer Services
Post by toprobroy on Nov 1st, 2009 at 5:24pm
For numbers beginning 01506 522***:

700 - Recorded message saying Sky have tried to contact you
701 - /
702 - /
703 - Sky Box Office booking line (none currently available)
704 - Press **, leads to Sky Box Office booking help - Option 1 tells you how to book with your box, Option 2 if this hasn't worked
705 - /
706 - > (However when I tried stated wait time was longer than they would have liked and asked to call back later)
707 - /
708 - > I believe Tech Support
709 - /
710 - Sky Upgrade Hotline

------------------
FYI...I was on the 703 number today, with regards to a problem with my viewing card...
I was put in a Queue for a total of 3 hours and never got an answer.

However, when I rang the 0844 number, I was answered virtually immediately.
So I suspect that these numbers are never going to be answered, and they are likely to leave us waiting.

The point I would like to make about the costs on the 08 numbers, is that its pretty much wrong from the point of view that you are paying to wait in a queue.
What we should be paying for is Communications.  Whilst we're in the Q, we should not be being charged. When you talk to someone, then there could be a case for being charged a fair rate.  If a business wants to cost is Business Model to receive revenue, then that is up to them, but we're all paying for communications, and waiting in a Q is not communicating! >:(

Title: Re: Sky Customer Services
Post by Dave on Nov 1st, 2009 at 5:27pm

toprobroy wrote on Nov 1st, 2009 at 5:24pm:
FYI...I was on the 703 number today, with regards to a problem with my viewing card...
I was put in a Queue for a total of 3 hours and never got an answer.

There is an unverified entries for "Sky Card Service Support" (01506 522651). I gather that this is referring to the viewing card you put into your satellite receiver, so it might be worth a go.  ;)

Title: Re: Sky Customer Services
Post by ian.threlfall on Nov 9th, 2009 at 12:30pm
I got straight through to the queue with this number:

01506 522 725

But waiting to see if anyone answers.

Title: Re: Sky Customer Services
Post by ian.threlfall on Nov 9th, 2009 at 2:20pm
Gave up waiting after 20 minutes. Don't think it works.

Title: Re: Sky Customer Services
Post by Dave on Nov 9th, 2009 at 2:48pm

ian.threlfall wrote on Nov 9th, 2009 at 2:20pm:
Gave up waiting after 20 minutes. Don't think it works.

Thanks. I listed that number and another one ending 995 this morning. Check the database for bskyb. ;)

Title: Re: Sky Customer Services
Post by helenhenry on Nov 9th, 2009 at 5:15pm
Hi thought I'd share my experience with you. Having had very similar experiences to everyone getting through to Sky and their terrible CS department, I found the email for one of the directors posted earlier in  the year. I emailed him Saturday and had a reply Sunday. I was complaining about the salesmen who signed me up to Sky as well as problems getting any one to answer my emails and faxes and the cost of calls. I had a reply on Sunday. My email had been polite and I just pointed out the problems. Some hours later I had an email from CS informing me of the update to my account and offering me compensation for my time and trouble. So it is possible to get your voice heard, Sky don't want their reputation damaged.
I emailed andrew.griffith@BSKYB.com ;D

Title: Re: Sky Customer Services
Post by mattw_02uk on Nov 10th, 2009 at 11:40am
As a sky customer is it somewhat annoying that we have to dial an 0844 number to speak to someone
As i only have a mobile phone this is quite expensive, however if people have a bt landline for example 0844 and 0870 numbers are now included in your inclusive minutes and so doesnt affect them and i know that the postoffice home phone also include these numers so its worth checking if your homephone provider include these numbers as it could mean you dont have to worry about dialing these numbers.

its just a thought as i founf this out last week.

Title: Re: Sky Customer Services
Post by Dave on Nov 10th, 2009 at 11:46am

mattw_02uk wrote on Nov 10th, 2009 at 11:40am:
As i only have a mobile phone this is quite expensive, however if people have a bt landline for example 0844 and 0870 numbers are now included in your inclusive minutes and so doesnt affect them and i know that the postoffice home phone also include these numers so its worth checking if your homephone provider include these numbers as it could mean you dont have to worry about dialing these numbers.

0845 calls are included in some landline packages but never 0844.

Title: Re: Sky Customer Services
Post by Dusty Bin on Nov 16th, 2009 at 9:47am
I found an number for Sky (01506 421xxx) that puts me straight into the queuing system and asks me to choose the most appropriate option, which I chose...but then no-one answered.  >:(

No point me sharing it in full on this board as Sky will no doubt disable it instantly and no-one answers it anyway.  :-/

Maybe I'll try it again later; Monday morning isn't the best time to ring a call centre anyway.  :(  

Title: Re: Sky Customer Services
Post by Dave on Nov 16th, 2009 at 2:36pm

Dusty Bin wrote on Nov 16th, 2009 at 9:47am:
I found an number for Sky (01506 421xxx) that puts me straight into the queuing system and asks me to choose the most appropriate option, which I chose...but then no-one answered.  >:(

I just tried 020 7805 6376 which is a direct number of a member of staff in PR and was listed as "Consumer Public Relations". It is now answered with a Sky menu....  :-?

Title: Re: Sky Customer Services
Post by Smasher on Nov 16th, 2009 at 3:02pm
None of the numbers appear to be working. Despite being a "Pay Once Watch Forever" customer they've not sent a replacement viewing card and expect £20 for a new one. Still trying...

Title: Re: Sky Customer Services
Post by heroesfan on Nov 16th, 2009 at 7:04pm
go to sky help centre online, then look for the ''we're updating your viewing cards'' section, and  select the link for Free To View customers. Once on there, you can contact them through the contact form for free,    i done this, and received a reply within a couple of hours (done 12/11/2009 @ 16:00).

Title: Re: Sky Customer Services
Post by Lizmc on Nov 20th, 2009 at 9:59pm
well i sent them an email asking for a low cost phone call told them i wanted to talk to them about upgrading my packackage. (not really). they phone me back i told them i had sent them an email as i had read on this web site to do so and make a complaint

Title: Re: Sky Customer Services
Post by Ajay737 on Nov 21st, 2009 at 1:58pm
Hi all

I sent an email yesterday regarding the removal of the phone numbers posted on this site and this is the reply I received.

Dear,

Thank you for your recent email regarding the use of 0844 numbers when contacting our Sky contact centres.

National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.

Sky invests £250 million a year on customer service and, unlike many other providers, we’re open 24 hours a day and 365 days a year. You can call us for as little as 1.5p a minute from a landline at the weekend.

One option that you may like to consider, if you haven’t already done so, would be signing up for our award winning Sky Talk service. As part of our Sky Talk packages, customers can call us for free in line with the tariff they have selected

Finally, if you would prefer not to call but require advice or assistance, our Sky.com website hosts a massive range information available to our customers.

Yours sincerely

Daniel Lloyd

Customer Relations


I have sent a response to this but it will probably be next week before I hear anything (not that it will be worth reading anyway).

Title: Re: Sky Customer Services
Post by Dave on Nov 21st, 2009 at 2:05pm

Ajay737 wrote on Nov 21st, 2009 at 1:58pm:
Hi all

I sent an email yesterday regarding the removal of the phone numbers posted on this site and this is the reply I received.

Dear,

Thank you for your recent email regarding the use of 0844 numbers when contacting our Sky contact centres.

National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.

Sky invests £250 million a year on customer service and, unlike many other providers, we’re open 24 hours a day and 365 days a year. You can call us for as little as 1.5p a minute from a landline at the weekend.

One option that you may like to consider, if you haven’t already done so, would be signing up for our award winning Sky Talk service. As part of our Sky Talk packages, customers can call us for free in line with the tariff they have selected

Finally, if you would prefer not to call but require advice or assistance, our Sky.com website hosts a massive range information available to our customers.

Yours sincerely

Daniel Lloyd

Customer Relations


I have sent a response to this but it will probably be next week before I hear anything (not that it will be worth reading anyway).

Which landline can you call the 0844 number from for 1.5pence per minute at the weekend? Calls to 0844 241 numbers are charged at 5 pence per minute (or just less with the drop in VAT) as determined by the provider of those numbers, Cable & Wireless.  ::) ::)

Title: Re: Sky Customer Services
Post by Ajay737 on Nov 21st, 2009 at 4:16pm

Dave wrote on Nov 21st, 2009 at 2:05pm:
Which landline can you call the 0844 number from for 1.5pence per minute at the weekend? Calls to 0844 241 numbers are charged at 5 pence per minute (or just less with the drop in VAT) as determined by the provider of those numbers, Cable & Wireless.  ::) ::)


This is my reply sent last night.

Dear Mr LLoyd

Thank you for your email and I appreciate that Sky are spending so
much in the customer service area but I and many others (you only have
to read various forums) are very annoyed that Sky actually disables non
premium rate numbers that appear on www.saynoto0870.com.
Sky is the only company that disables numbers on this site.
This is purely done so that a subscriber has to use the expensive
08442 number at 5p per minute irrespective of when the call is made.
The users of these types of number make profit from the call.

There are times when an email is not viable such as reducing the
viewing pack, but I had to phone twice when I cancelled ESPN because it
was not cancelled correctly.

I have considered taking my phone and broadband over to Sky but I have
O2 Broadband for £10per month (free 0800 number, 24 hours a day, 365
days a year with UK based customer support) and with unlimited
downloads. I also have BT landline which costs 25p per month more than
Sky which suites me as I don‘t use the landline apart for ringing
premium rate numbers..

I will only need to use the numbers twice more when I cancel Sky
Sports 1 on Sunday (22nd November) and again in January when I cancel
Sky completely.

Your sincerely


Not sure if they are the only ones to disable numbers but I'veno problems with numbers for any for the companies that I use.

I'll post the reply if/when I receive one.


Title: Re: Sky Customer Services
Post by Dave on Nov 21st, 2009 at 4:23pm

Ajay737 wrote on Nov 21st, 2009 at 4:16pm:
There are times when an email is not viable such as reducing the
viewing pack, but I had to phone twice when I cancelled ESPN because it
was not cancelled correctly.

I have considered taking my phone and broadband over to Sky but I have
O2 Broadband for £10per month (free 0800 number, 24 hours a day, 365
days a year with UK based customer support) and with unlimited
downloads. I also have BT landline which costs 25p per month more than
Sky which suites me as I don‘t use the landline apart for ringing
premium rate numbers..

Hi Ajay and welcome to SAYNOTO0870.COM.

Cancelling or downgrading one's Sky subscription is an important point. I'm not a Sky user myself, but I am told that you cannot cancel or downgrade via Sky's website or the red button. It is totally antiquated that a company as big as Sky does not have another way of cancelling services.

Title: Re: Sky Customer Services
Post by Lizmc on Nov 21st, 2009 at 4:32pm
IF you want to upgrade do it in reverse email them and tell them you want to upgrade and you wont use their expensive number. they called me within an hour of my email. When they call you tell them you want to downgrade. I just told them i just wanted to complain about their expensive phone numbers. This web site must of saved me loads of money over the years. Even thou bt now give free 0845 numbers

Title: Re: Sky Customer Services
Post by Ajay737 on Nov 21st, 2009 at 5:13pm

Dave wrote on Nov 21st, 2009 at 4:23pm:
Hi Ajay and welcome to SAYNOTO0870.COM.

Cancelling or downgrading one's Sky subscription is an important point. I'm not a Sky user myself, but I am told that you cannot cancel or downgrade via Sky's website or the red button. It is totally antiquated that a company as big as Sky does not have another way of cancelling services.


Hi Dave

Many thanks for the welcome.

I just thought I would post the emails as a thank you for all the money this site has saved me in the past.

You can upgrade using the red button which works pretty fast or using your on-line account but I've had problems with the latter method. I've had to phone more than once because the on-line order hadn't gone through.

You can't however downgrade which means you have to phone. I would presume this is so they can try and persuade you not to so you get an offer usually a reduction in the subscription for a period of time.

Its the same when you cancel. You will get an offer to stay but I've turned down £1 per month for 3 months before now as it wasn't value for money for me at the time.

The reply could be interesting but probably won't be.

Title: Re: Sky Customer Services
Post by Ajay737 on Nov 21st, 2009 at 5:18pm

Lizmc wrote on Nov 21st, 2009 at 4:32pm:
IF you want to upgrade do it in reverse email them and tell them you want to upgrade and you wont use their expensive number. they called me within an hour of my email. When they call you tell them you want to downgrade. I just told them i just wanted to complain about their expensive phone numbers. This web site must of saved me loads of money over the years. Even thou bt now give free 0845 numbers


I think that BT including 0845 and 0870 numbers in some calling plans is to make people think they are getting a good deal. But they only started including them as a lot of companies started to change over to 0844 numbers.
Like you, I've saved a fortune using numbers from this site.

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 23rd, 2009 at 5:07pm

helenhenry wrote on Nov 9th, 2009 at 5:15pm:
I emailed andrew.griffith@BSKYB.com ;D


He is their Finance Director.

If they get enough emails eventually the high level customer relations lot (crsupport@bskyb.com) are going to be begging senior management to bring in an 03 number or reinstate one of the 01506 numbers as an alternative means of getting in touch with Sky.

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 23rd, 2009 at 5:13pm

Ajay737 wrote on Nov 21st, 2009 at 5:18pm:
I think that BT including 0845 and 0870 numbers in some calling plans is to make people think they are getting a good deal.


BT's Standard quarterly line rental was £20.50 per quarter in mid 2004 but now its £33.75 per quarter for their cheapest "Weekend Calls Plan" line rental.  Do you think that might give them some scope for bunding in so called "free" weekend 01/02 and 0845/0870 calls. ;)


Quote:
But they only started including them as a lot of companies started to change over to 0844 numbers.

What a spooky coincidence that is and how convenient that 0844 is almost the same number in the minds of the public as 0845. :o >:( [smiley=thumbdown.gif]

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 23rd, 2009 at 7:12pm

Smasher wrote on Nov 16th, 2009 at 3:02pm:
None of the numbers appear to be working. Despite being a "Pay Once Watch Forever" customer they've not sent a replacement viewing card and expect £20 for a new one. Still trying...


Have you emailed jeremy.darroch@bskyb.com with cc to crsupport@bskyb.com to complain about this?  I emailed them back in August about my mother's Pay Once Watch Forever box installed two years ago and they sent the below email claiming a free replacement card would be provided.  However despite the promises that a new replacement viewing card would be sent out by early October so far no such replacement viewing card has arrived.

More discussion on this topic can be found over at http://forums.moneysavingexpert.com/showthread.html?p=26888551


Quote:
-------- Original Message --------
Subject:      Sky Reference 621007024873/KZM
Date:      Fri, 28 Aug 2009 15:31:24 +0100
From:      CR Support <CRsupport@bskyb.com>

I refer to your email addressed to Jeremy Darroch concerning the cost of replacement viewing cards.  I've been asked to respond on Jeremy's behalf and will be personally assisting with your enquiry.

I'm sorry for any misunderstanding over the cost of replacing your Sky viewing card and hope I will be able to clarify matters for you.

I can confirm that all Pay Once watch Forever customers are automatically being mailed free replacement Sky viewing cards irrespective of when the pay Once watch Forever product was purchased.  We plan to have completed all card mailings by early October and you should expect to receive a new card sometime before this date.

On sky.com/replacecard we do direct visitors to read the FAQs where we do make it clear that Pay Once Watch Forever customers will automatically be sent a card however do concede that this could be made clearer on the homepage and we'll look to updating this accordingly.

We do aim to provide a high level of customer service and I'm sorry that you feel so let down in this instance.

I hope I've managed to address your concerns however should you require any further assistance please do not hesitate to contact me at the above email address.

Regards

Karen Mackenzie
Service Excellence Consultant
Customer Relations


Title: Re: Sky Customer Services
Post by nads on Nov 23rd, 2009 at 8:25pm
I've used the 0800 number a few times over the past couple of weeks and been put through to wherever with no problems.  Tonight I tried it and a woman answered and told me that she had no transferring facility and I had to redial the 0844 number - silly woman told me it was an engineers number - it's not it's technical support.  I hung up and phoned back again and spoke to a man who was very helpful and transferred me!  So it depends on who answers the phone as to whether they'll co-operate or not.

Title: Re: Sky Customer Services
Post by Dave on Nov 23rd, 2009 at 8:48pm

nads wrote on Nov 23rd, 2009 at 8:25pm:
I've used the 0800 number a few times over the past couple of weeks and been put through to wherever with no problems. …

Which 0800 number ?  :-?

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 23rd, 2009 at 8:55pm
I see there is now also a thread running at http://forums.moneysavingexpert.com/showthread.html?t=2095157 encouraging people to take up the suggestion from this website to email Sky to complain about their ripoff phone number and the lack of a geographic alternative. [smiley=thumbsup.gif]

Title: Re: Sky Customer Services
Post by Dave on Nov 23rd, 2009 at 9:01pm

NGMsGhost wrote on Nov 23rd, 2009 at 8:55pm:
I see there is now also a thread running at http://forums.moneysavingexpert.com/showthread.html?t=2095157 encouraging people to take up the suggestion from this website to email Sky to complain about their ripoff phone number and the lack of a geographic alternative. [smiley=thumbsup.gif]

That's another thread on MSE about Say no to Sky's 0844 numbers as one was started the other day here.

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 23rd, 2009 at 9:38pm

Dave wrote on Nov 23rd, 2009 at 9:01pm:
That's another thread on MSE about Say no to Sky's 0844 numbers as one was started the other day here.


I see that someone you may know rather well seems to have started that one though. ;)

Anyhow I have added to it responding to some of the incredibly annoying corporate flag waivers like Quentin and Dave Murgatroyd who then tried to take you to task.

The other thread is in a different section of the MSE forum from this one.

Title: Re: Sky Customer Services
Post by nads on Nov 24th, 2009 at 10:25am

Dave wrote on Nov 23rd, 2009 at 8:48pm:

nads wrote on Nov 23rd, 2009 at 8:25pm:
I've used the 0800 number a few times over the past couple of weeks and been put through to wherever with no problems. …

Which 0800 number ?  :-?


the tech support one shown on your main site.

Title: Re: Sky Customer Services
Post by Ajay737 on Nov 24th, 2009 at 11:08am

Ajay737 wrote on Nov 21st, 2009 at 1:58pm:
Hi all

I sent an email yesterday regarding the removal of the phone numbers posted on this site and this is the reply I received.

Dear,

Thank you for your recent email regarding the use of 0844 numbers when contacting our Sky contact centres.

National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.

Sky invests £250 million a year on customer service and, unlike many other providers, we’re open 24 hours a day and 365 days a year. You can call us for as little as 1.5p a minute from a landline at the weekend.

Yours sincerely

Daniel Lloyd

Customer Relations


I think someone isn't tellin the truth. My call price on Sunday from my on line BT bill.
22 NOV      11:45      0844 2414141        00:14:28      0.700

I'm still awaiting a response to my email from the reply I sent twice. I've sent it a third time but not with any ones name in case the person that originally replied isn't working.

I shall send it to the other email address if I don't receive a reply within the next 24 hours.

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 24th, 2009 at 11:20am

Ajay737 wrote on Nov 24th, 2009 at 11:08am:
I think someone isn't tellin the truth. My call price on Sunday from my on line BT bill.

22 NOV      11:45      0844 2414141        00:14:28      0.700


Well that would be the staff of Sky customer services.

They rarely tell the truth to their customers about almost anything to do with money or contractual terms so this should surely come as little surprise.

I can't quite see why the charge is 70p and not 75p though as my understanding is that BT is rounding up and not rounding down to the nearest whole minute.

Title: Re: Sky Customer Services
Post by Dave on Nov 24th, 2009 at 11:26am

Ajay737 wrote on Nov 24th, 2009 at 11:08am:
I think someone isn't tellin the truth. My call price on Sunday from my on line BT bill.
22 NOV      11:45      0844 2414141        00:14:28      0.700

Indeed.

The BT Price List gives all the information.

Firstly, see this page for the charge band of 0844 241 which is given as g6:
http://www.serviceview.bt.com/list/public/current/Call_Charges_boo/1632_d0e5.htm#1632-d0e5
Then refer to the non-discounted call prices to find the rate of g6 calls:
http://www.serviceview.bt.com/list/public/current/Call_Charges_boo/0016_d0e5.htm#0016-d0e5

Also, download the 08 numbers spreadsheet from Ofcom:
http://www.ofcom.org.uk/telecoms/ioi/numbers/numbers_administered/#special
Numbers are listed without the leading zero. So 8442 41 is allocated to the telecommunications provider Cable & Wireless and it has decided calls should be 5 pence per minute (with VAT at 17.5%).

Title: Re: Sky Customer Services
Post by Dave on Nov 24th, 2009 at 11:29am

NGMsGhost wrote on Nov 24th, 2009 at 11:20am:
I can't quite see why the charge is 70p and not 75p though as my understanding is that BT is rounding up and not rounding down to the nearest whole minute.

Calls to 01/02/03/0870 and mobile numbers are rounded up to the next whole minute. 084x/0871/09xx are not.

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 24th, 2009 at 12:47pm

Dave wrote on Nov 24th, 2009 at 11:29am:
Calls to 01/02/03/0870 and mobile numbers are rounded up to the next whole minute. 084x/0871/09xx are not.


So they are rounded down to the nearest whole minute and not charged per second then?  Also they appear to have no connection charge either based on the above billing item?  At least this is something I suppose given the otherwise high per minute charges.  But how is the customer supposed to understand one lot of telephone number call prefixes having one billing convention and another lot following a different one.  A different number of pence per minute is simple enough.

Title: Re: Sky Customer Services
Post by Dave on Nov 24th, 2009 at 1:02pm

NGMsGhost wrote on Nov 24th, 2009 at 12:47pm:

Dave wrote on Nov 24th, 2009 at 11:29am:
Calls to 01/02/03/0870 and mobile numbers are rounded up to the next whole minute. 084x/0871/09xx are not.


So they are rounded down to the nearest whole minute and not charged per second then?  Also they appear to have no connection charge either based on the above billing item?  At least this is something I suppose given the otherwise high per minute charges.  But how is the customer supposed to understand one lot of telephone number call prefixes having one billing convention and another lot following a different one.  A different number of pence per minute is simple enough.

I believe that the call charge of "0.700" quoted by Ajay is exclusive of VAT.

Calculation is as follows (14.5 minutes is a rough approximation, good enough for this calculation):

4.255pence x 14.5minutes + 7.869 pence [connection charge] = 69.5665 pence

Round it up to the next whole penny and you get 70 pence, the same as Ajay's bill.

Title: Re: Sky Customer Services
Post by NGMsGhost on Nov 24th, 2009 at 1:08pm

Dave wrote on Nov 24th, 2009 at 1:02pm:
Round it up to the next whole penny and you get 70 pence, the same as Ajay's bill.


So bad news then Ajay.  The charge is actually 80p including the VAT.

Title: Re: Sky Customer Services
Post by Ajay737 on Nov 24th, 2009 at 8:33pm

NGMsGhost wrote on Nov 24th, 2009 at 1:08pm:

Dave wrote on Nov 24th, 2009 at 1:02pm:
Round it up to the next whole penny and you get 70 pence, the same as Ajay's bill.


So bad news then Ajay.  The charge is actually 80p including the VAT.


Ohhhhhhh Noooooooo :o

I presume the VAT on my next BT bill due on January 3rd will still be 15% otherwise its going to be at 17.5% which is 0.8225p and rounded up would be 0.83p :'(

Must remember Sky are doing this for mine and every other customers benefit >:(

Title: Re: Sky Customer Services
Post by irrelevant on Nov 25th, 2009 at 1:01am
Well a "Please call us with regard to upgrading our package" just got me an email back from sky pointing at their web pages!

Of course, all you can do on the web pages is *add* to your packages, not remove anything.  Sigh.

Especially irritating as it was so obviously a form email..

I'm SO seriously considering dropping sky altogether..  especially as they want to put the broadband up by another fiver if I don't take sky talk.  (No big deal, as they only know a phone line that we don't actually use to make any calls on, but it's the point of the thing..)  I'll have to see what channels the rest of the family actually watch....  

Title: Re: Sky Customer Services
Post by Ajay737 on Nov 25th, 2009 at 6:14pm
Finally got a reply to my third email.

Dear

Thank you for your further email regarding 0844 numbers.

Sky disables these numbers as they direct customers to a department which has no customer systems and no system in which to transfer customers to the call centre. If, or when, customers call these numbers they will always be advised to redial the contact centre number.

I can also confirm Sky is not the only company to use such numbers.

In regards to reducing you package, I can confirm any email sent to our help centre will be actioned; it may however take more then 48 hours to have this answered.

In regards to a broadband deals available, any information regarding this will be supplied on our website, www.sky.com/broadband and should you wish to do so you can also subscribe to this service via the order options.

I am sorry I could not offer a more favourable reply however Sky will not be moving away from 08442 numbers.

Kind Regards

Lisa McIlwaine

Service Excellence Consultant

* CRSupport@bskyb.com

Any numbers I have used from here have always taken me to the same menu as the 0844 number.

I was looking at taking my phone and email over but resigned to O2 and BT free evenings and weekend calls yesterday as I got a similar retention offer from O2 as Sky are offering and the price is the same.

So one more call to cancel in January.

Title: Re: Sky Customer Services
Post by johnogate on Nov 26th, 2009 at 2:34pm
Not that it will make any difference but I have sent the following e-mail to the Chief Exec of Sky and to Customer Services whose addresses are kindly provided by SayNoto0870.

"I am a Sky customer of some longstanding paying you something like £55 per month for my package and wish to register my strong objection to your use of 0844 numbers since these are not included in my BT phone tariff and I have to pay extra for them.

I object in principle to paying you money when enquiring about buying your products when all you’re doing is sitting there exposing yourselves to the danger of taking an order! That’s some cheek you’ve got. When I had some questions to ask before upgrading to HD your sales person then tried to extol the virtues of your phone and internet package. This is not a problem if you’re paying for the call but very rude when I am. I suppose I would get my customer service calls free if I switched totally to your package but I’m very happy with my current phone and internet providers and have no wish to change.

Interestingly enough my telephone provider now includes 0870 and 0845 numbers in my standard tariff; you used to have these didn’t you? Why did you switch to 0844 numbers?"



This will be like water off a duck's back to Sky but at least it gave me some small satisfaction, just like scratching an itch that you couldn't previously get at; so thanks once again to SayNo for giving me somone to shoot at! Of course I know exactly why they switched to 0844 numbers but I thought I would ask the question in naive fashion anyway just to get up their nose and see if they play it back with the straight corporate bat.

Title: Re: Sky Customer Services
Post by missy06 on Nov 28th, 2009 at 6:58pm
0800 0468857  worked for me today! ;D

Title: Re: Sky Customer Services
Post by Heinz on Nov 29th, 2009 at 2:34pm
Same here (29-11-09) - had to wait ages (thank heavens for the loudspeaker function on my phone) listening to their adverts but got through to India eventually.

Same again today (30-11-09) but instant answer and knowledgable assistance to change boxes and get Sky+ functionality switched on.

Title: Re: Sky Customer Services
Post by Peasant on Nov 30th, 2009 at 10:00am

missy06 wrote on Nov 28th, 2009 at 6:58pm:
0800 0468857  worked for me today! ;D

Brilliant 8-)  Worked for me today.
Sky tried to charge me a month's cancellation fee for cancelling through their website.  I had written letters to explain that they had acknowledged the cancellation by email.  It cut no ice, they had got to the stage of debt collection letter.   I got through on 0800 0468857  and spoke to a guy who initially tried to tell me I had to pay the month's fee.  When I pointed out that the cancellation acknowledgement did not mention this, neither did they phone me at the time I had stipulated (at their request).  He changed tack and said he'd arrange for the charge to be cancelled.  So  BYE! bye! Sky ;D

Title: Re: Sky Customer Services
Post by mikrik on Nov 30th, 2009 at 2:04pm
Thankyou missy06 just confirmed cancellation on the o800 number after completing contact form & acknowledgement came back.  We will be charged part of the month - so try & cancel day before direct debit is due out - go to online sky a/c & check when & whats been taken.  But thank you so very much ;D ;D

Title: Re: Sky Customer Services
Post by Ajay737 on Nov 30th, 2009 at 2:46pm
I sent this 4 days ago after I was told that they couldn't tell me over the phone how much I would owe to the end of my contract in February.

Dear Sir/Madam

I phoned today with two requests.

The first was to remove the Variety pack from my package but as I’d
added the Knowledge pack and News and Events pack a few days ago, I was
unable to do so as I apparently have to keep the pack for a minimum of
one month. If I wanted to add to my package, this is approved. A double
standard I think.
I shall be removing two of the packs in December now

The second was to request the amount I would owe until the 11th
February 2010 when my service will cease as it will be cancelled on
11th January. I was thinking of paying it off but as I have a credit on
my bill since cancelling Sky Sports, I don’t know how much the amount
will be.
I was told I have to write in to request this information and no doubt
would still have to phone to cancel on an 0844 number costing 5p per
minute.

I personally think that this is treating your customers with contempt
and I can’t wait to be rid of such a totalitarian company.

Yours Faithfully


Today I got a phone call on my mobile (they don't have my landline number even though I've told them about 30 times what it is. It showed up as a freephone number, but unfortunately it only goes to a recorded message saying that someone from Sky had phoned >:(

So after a chat and not even getting an offer to stay or even for the hassle. I received this a few minutes ago.

Dear

Thanks for your email to Sky.
As per our telephone conversation, as confirmed, 11.04 GBP will be taken from your account on 25/12/09 for the bill period 25/12/09 to 24/01/10.
An amount of 11.32 GBP will be due for the period 25/01/010 to your requested cancellation date of 11/02/10.
I have placed a cancellation request for that date for the a/c to be closed, however, I will monitor this to insure that this has taken place.
I trust this claries things for you, and thanks for taking the time to contact Sky.
Kind regards
Robin Bourn
Customer Relations


I'll still phone a month before to cancel to make sure though.

I'm counting the days :) :) :)

Title: Re: Sky Customer Services
Post by agentq on Nov 30th, 2009 at 3:40pm
I made a formal complaint to Sky about their use of 0844 numbers and this is their reply

"Thank you for your recent email regarding the use of 0844 numbers when contacting our Sky contact centres.
National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.  

"Sky invests £250 million a year on customer service and, unlike many other providers, we’re open 24 hours a day and 365 days a year. You can call us for as little as 5p a minute from a BT landline (9.2p connection charge) at any time.

"One option that you may like to consider, if you haven’t already done so, would be signing up for our award winning Sky Talk service.  As part of our Sky Talk packages, customers can call us for free in line with the tariff they have selected

"Finally, if you would prefer not to call but require advice or assistance, our Sky.com website hosts a massive range information available to our customers and includes the option to email our customer care team.

"Yours sincerely

"(name removed)

"Customer Relations"




Title: Re: Sky Customer Services
Post by Ajay737 on Nov 30th, 2009 at 5:05pm

agentq wrote on Nov 30th, 2009 at 3:40pm:
I made a formal complaint to Sky about their use of 0844 numbers and this is their reply

"Thank you for your recent email regarding the use of 0844 numbers when contacting our Sky contact centres.
National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.  

"Sky invests £250 million a year on customer service and, unlike many other providers, we’re open 24 hours a day and 365 days a year. You can call us for as little as 5p a minute from a BT landline (9.2p connection charge) at any time.

"One option that you may like to consider, if you haven’t already done so, would be signing up for our award winning Sky Talk service.  As part of our Sky Talk packages, customers can call us for free in line with the tariff they have selected

"Finally, if you would prefer not to call but require advice or assistance, our Sky.com website hosts a massive range information available to our customers and includes the option to email our customer care team.

"Yours sincerely

"(name removed)

"Customer Relations"

At least they've updated their call price in paragraph 2 compared to the reply I got posted on page 60. ;D



Title: Re: Sky Customer Services
Post by Alisonsvilla on Nov 30th, 2009 at 5:49pm
I have been threatened with their bully boy tactics. If I don't pay the £35.16 I owe (yes they are billing  me for skytalk which I never received) then they will involve a debt collection agency.

If I don't respond within 10 days they will take the £209 outsatnding from my credit card!!!!!!!!!!

How dare they!!!!!!!!!!!!!

So am back to CAB tomorrow for 2nd vist

Title: Re: Sky Customer Services
Post by sherbert on Nov 30th, 2009 at 7:02pm
Phone your credit card supplier and cancel the credit card, then chop it up and then apply for a new one

Title: Re: Sky Customer Services
Post by irrelevant on Nov 30th, 2009 at 8:28pm
Well I had my own marathon session to Sky today.  Tried dialing around the 015065227xx * range but no joy, so tried the 0800 number above.  First time it asked for my phone number, which I ignored, and eventually it gave up and took me to queue for India, where on answering, the person dropped the line on me mid-sentence..  Second time, it skipped the phone number question and took me straight through to  queue.  After going through security again, I was handed off to another queue to  cancel the products I wanted to, and when I said I needed to talk to the Sky Talk people too, was sent off to a menu, which was about a Box Office event, or moving home!  Eventually I found a menu option that got me a human, who found me a Sky Talk person who sort of helped me ..  10+ mins in a queue each time too..

Total time on the phone - 45 minutes and 8 seconds.  Very glad it wasn't on an 0844 !

Of course if their online service actually allowed you to downgrade your service, rather than just add to it, I could have completed things in a fraction of the time.  Of course, then they wouldn't have had the opportunity to try and talk me out of it.  Not that they tried very hard.

(I was removing products to save us £20/month, and adding Sky Talk freetime to stop them adding £5 to our broadband.  But that's OK as it's on a landline that never, ever, gets used for calls anyway!  Except maybe in future to Sky ..)

(*745,6,8,9 771,2 .. same voice saying service no longer available on all. 747 gave a box office menu few days ago)

Title: Re: Sky Customer Services
Post by Alisonsvilla on Dec 1st, 2009 at 7:17pm

Alisonsvilla wrote on Nov 30th, 2009 at 5:49pm:
I have been threatened with their bully boy tactics. If I don't pay the £35.16 I owe (yes they are billing  me for skytalk which I never received) then they will involve a debt collection agency.

If I don't respond within 10 days they will take the £209 outsatnding from my credit card!!!!!!!!!!

How dare they!!!!!!!!!!!!!

So am back to CAB tomorrow for 2nd vist


A BIG THANK YOU TO EVERYONE!!!!!!!!


After trawling through here for most of the afternoon-I emailed customer services and used most of the names mentioned here-and also sent an email to andrew griffiths.

At just after 9am this morning I got a phone call to my mobile from jacqueline craig. They have cancelled my subscription and will pick up the equipment next week. That's the £209 and the outstanding £35.



Talk talk gets installed tomorrow-so hopefully all is well that ends well


Title: Re: Sky Customer Services
Post by flowergirl on Dec 2nd, 2009 at 10:55am
I wish you luck with TalkTalk.  My experience with TalkTalk calls and Broadband package was horrendous. Instead of setting up my service they disabled the connection in the exchange and refused to put it right, leaving me unable to make any phone calls without entering an override code.  I had to get BT to bail me out! Cancelled TalkTalk but they still sent the router (which I returned) and tried to take £150 from my bank account.  And of course they threatened me as a so-called bad debt.  

Title: Sky Customer Services 0844 complaints
Post by flowergirl on Dec 2nd, 2009 at 11:28am
I comp-lained by email, here is the reply I received.  

"Thank you for your recent email regarding the use of 0844 numbers when contacting our Sky contact centres.

National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.

Sky invests £250 million a year on customer service and, unlike many other providers, we’re open 24 hours a day and 365 days a year. You can call us for as little as 1.5p a minute from a landline at the weekend.

One option that you may like to consider, if you haven’t already done so, would be signing up for our award winning Sky Talk service.  As part of our Sky Talk packages, customers can call us for free in line with the tariff they have selected.  

With regards to BT cancelling your Sky subscription on your behalf, this would not be acceptable under current data protection guide lines as we would not discuss your account with any third party company."

The increase in your broadband subscription is due to the 12 month offer you where on coming to and end on the 04/09/2009.

Kind regards

Robert McKeown

Service Excellence Consultant"


Title: Re: Sky Customer Services 0844 complaints
Post by Heinz on Dec 2nd, 2009 at 12:38pm

flowergirl wrote on Dec 2nd, 2009 at 11:28am:
I comp-lained by email, here is the reply I received.  

"Thank you for your recent email regarding the use of 0844 numbers when contacting our Sky contact centres.

National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.

Sky invests £250 million a year on customer service and, unlike many other providers, we’re open 24 hours a day and 365 days a year. You can call us for as little as 1.5p a minute from a landline at the weekend.

A Service Excellence Consultant (where on earth to they get these ridiculous non-job titles?) who is a liar (Sky's 0844 numbers are all 5p/minute AT ALL TIMES numbers).

Title: Sky Customer Services
Post by flowergirl on Dec 2nd, 2009 at 12:53pm
I'm not surprised - that was their standard reply, which was obviously prepared by the PR people. It's annoying that they can get away with treating customers like this, yet they use titles like "Service Excellence Consultant "

Title: Re: Sky Customer Services
Post by jasonwatkins666 on Dec 4th, 2009 at 11:06am
Just used 0800 0468857 at 11am on 4th December and worked fine - didn't bother with the number and went straight through to India.

Title: Re: Sky Customer Services 0844 complaints
Post by Ajay737 on Dec 4th, 2009 at 2:47pm

Heinz wrote on Dec 2nd, 2009 at 12:38pm:
A Service Excellence Consultant (where on earth to they get these ridiculous non-job titles?) who is a liar (Sky's 0844 numbers are all 5p/minute AT ALL TIMES numbers).


Its the same standard reply I received.

I did send a further 3 replies to this eventually getting an answer which I posted on page 62.

Title: Re: Sky Customer Services
Post by Ajay737 on Dec 5th, 2009 at 12:03pm

Ajay737 wrote on Nov 30th, 2009 at 2:46pm:
I sent this 4 days ago after I was told that they couldn't tell me over the phone how much I would owe to the end of my contract in February.

Dear Sir/Madam

I phoned today with two requests.

The first was to remove the Variety pack from my package but as I’d
added the Knowledge pack and News and Events pack a few days ago, I was
unable to do so as I apparently have to keep the pack for a minimum of
one month. If I wanted to add to my package, this is approved. A double
standard I think.
I shall be removing two of the packs in December now

The second was to request the amount I would owe until the 11th
February 2010 when my service will cease as it will be cancelled on
11th January. I was thinking of paying it off but as I have a credit on
my bill since cancelling Sky Sports, I don’t know how much the amount
will be.
I was told I have to write in to request this information and no doubt
would still have to phone to cancel on an 0844 number costing 5p per
minute.

I personally think that this is treating your customers with contempt
and I can’t wait to be rid of such a totalitarian company.

Yours Faithfully


Today I got a phone call on my mobile.
So after a chat and not even getting an offer to stay even for the hassle. I received this a few minutes ago.

Dear

Thanks for your email to Sky.
As per our telephone conversation, as confirmed, 11.04 GBP will be taken from your account on 25/12/09 for the bill period 25/12/09 to 24/01/10.
An amount of 11.32 GBP will be due for the period 25/01/010 to your requested cancellation date of 11/02/10.
I have placed a cancellation request for that date for the a/c to be closed, however, I will monitor this to insure that this has taken place.
I trust this claries things for you, and thanks for taking the time to contact Sky.
Kind regards

Customer Relations


I'll still phone a month before to cancel to make sure though.

I'm counting the days :) :) :)


I've had another result from the email I sent as today I received a letter from Sky advising that the service will end on 12/02/2010 so maybe a strongly worded letter actually makes them take notice. So I don't even have to phone now.

Very happy. :) :)

Title: Re: Sky Customer Services
Post by catj on Dec 5th, 2009 at 8:27pm
The Advertising Standards Authority would surely have something to say about the usage of that phrase... "National rate numbers".

Title: Re: Sky Customer Services
Post by and2ys on Dec 6th, 2009 at 8:59am
Yet again the 0800 046557 no longer works Sky have removed this since yesterday 05 December 2009

Title: Re: Sky Customer Services
Post by IHateSKY on Dec 10th, 2009 at 2:29pm

Alisonsvilla wrote on Dec 1st, 2009 at 7:17pm:

Alisonsvilla wrote on Nov 30th, 2009 at 5:49pm:
I have been threatened with their bully boy tactics. If I don't pay the £35.16 I owe (yes they are billing  me for skytalk which I never received) then they will involve a debt collection agency.

If I don't respond within 10 days they will take the £209 outsatnding from my credit card!!!!!!!!!!

How dare they!!!!!!!!!!!!!

So am back to CAB tomorrow for 2nd vist


A BIG THANK YOU TO EVERYONE!!!!!!!!


After trawling through here for most of the afternoon-I emailed customer services and used most of the names mentioned here-and also sent an email to andrew griffiths.

At just after 9am this morning I got a phone call to my mobile from jacqueline craig. They have cancelled my subscription and will pick up the equipment next week. That's the £209 and the outstanding £35.



Talk talk gets installed tomorrow-so hopefully all is well that ends well


OMG i cant believe it happened to you too?

I wonder how many more people have been subject to bully boy tactics by sky. Your story is nothing compared to mine.

I didn’t register with sky and they started charging me for call packages from 16th July 2008. I had no idea until I suddenly saw my account debited with 64.00 pounds. I was like what? My subscription is only 30 pounds with broadband, where did the other 34 pounds come from. I checked my bill and I saw that sky talk was added and I was being billed for call charges since 16th of july.

I phoned them and told them I never registered for sky talk, they go you must have otherwise we wouldn’t of added it. I was like well how come I didn’t get no confirmation or welcome letter? Or anything like that. He goes well you should have. I then asked him to show me proof that I signed up. He goes you must have done it over the phone. I said I never signed up over the phone. Why would I when someone else in my household pays for the phone line/charges to BT?

He goes well if you don’t want it then I can cancel it but he tried to make me stay on, the bloody cheeky git. I told him no I don’t want it and he goes it will take 30 days after which it will cancel. I was really angry but I said ok.

Then after 3 months, ( I phoned in September)  sky talk was finally cancelled in December 2008, 6 months after it was added without my permission. I obviously had to pay the bills for it. In Jan I didn’t receive no bill so I was happy.

I reported Sky to Ofcom for unfair trading and they said they would monitor the activity of sky from now on.

INTERMISSION

Now if you want to take a break, please do, grab a coffee and come back for the 2nd part.

9 months gone by and everything going rosy, im paying half price for sky packs and broadband and no other charges.

Then suddenly I check my bank statement and I see that my account has been debited with 543.00 pounds. I was like WTFF? Wtf is going on and next to the name it said SKY!!!. I was like .. I knew it. Those basterds started all again. I was so mad, if I saw a sky person, I would of killed them there and then.

I quickly phoned my bank and done indemnity claim, I got all my money back from the bank and they inturn took it back from sky.

I phone sky, they have no idea what happened. I check my bill and I see that since may 2009-oct-2009, sky talk has been charging me for call I made while im with BT. I told them it was cancelled in JAN last year how did it get added, they said they don’t know but will investigate the matter. In the meantime, I cancelled again and went back to BT again in OCT 2009.

Im going back and forth sky,bt, sky, bt, each blaming each other and now one willing to resolve it. I reported sky to ofcom again!!! Finally sky decided they were going to launch a formal investigation into the matter and it would take 30 days. NO SKY TV OR ANYTHING WHILE OUTSTANDING BALANCE.

30 days later they tell me, but ur you had sky talk and it was cancelled in oct. I was like yes I know that you muppet but I didn’t order it. They asked for BT bill for the same period, I gave it to them. Now waiting to hear back.

I was about to call them and this is when I stumped across this forum and saw this post. I cant believe they doing this to other ppl and getting away with it. I hope no one goes through wat I am going through, as far as sky is concerned, that is it from me with them, NO MORE SKY EVER!!!


Title: Re: Sky Customer Services
Post by sherbert on Dec 10th, 2009 at 2:52pm
How were they able to take the money out of your bank? I would suggest the direct debit guarentee was broken. If you pay say £30 a month to a company, they can't take more money without giving you notice. (I think it is two weeks). I would report Sky to your bank for contravening the direct debit agreement. Also I would report them to any other body that may have an interest.

Reading what goes on with Sky makes me feel good that I have just four channels on my TV!!!!!

Title: Re: Sky Customer Services
Post by IHateSKY on Dec 10th, 2009 at 3:03pm
I done what in banking term is 'indemnity claim'. You can claim back any amount that is taken by direct debit that you feel is unlawful. In this case 543 pounds. All banks have a legal requirement to return the money within 48 hours, however this is usually done within 24 hours of making the claim. They ofcourse get thier money back from the service provider.

I didn't know about the direct debit gurantee thing, i will look that up.

I don't know who else to complain to. Ofcom only deals with thousands of complaints as oppose to individual disputes.

Does anyone know any consumer complaints body that i can talk to? Or perhaps sue them or take them to court in anyway?

Title: Re: Sky Customer Services
Post by sherbert on Dec 10th, 2009 at 3:10pm

You should always receive a guarentee with every direct debit you set up.

More information here http://www.bacs.co.uk/bacs/businesses/directdebit/collecting/pages/customersrights.aspx

I have copied the main part........


Your customers rights

As a collector of Direct Debits from other organisations and the general public, the Direct Debit Guarantee plays a vital role in giving your customers complete reassurance, knowing they are protected by a number of safeguards.


Direct Debit is the only payment method with a money back guarantee.
The Direct Debit Guarantee

   * This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
   * If there are any changes to the amount, date or frequency of your Direct Debit (insert your organisation name)will notify you (insert number of) working days in advance of your account being debited or as otherwise agreed. If you request (insert your organisation name) to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
   * If an error is made in the payment of your Direct Debit, by (insert your organisation name) or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
          If you receive a refund you are not entitled to, you must pay it back when (insert your organisation name) asks you to
   * You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.


In other words they (in your case Sky) must notify you of any change in the amount they are going to deduct or frequency of payment.


Hope this will be of help to you

Title: Re: Sky Customer Services
Post by IHateSKY on Dec 10th, 2009 at 3:21pm
Thanks .. that help's alot!!

But i'm sure sky would come up with some bollocks to say otherwise.

Title: Re: Sky Customer Services
Post by Dave on Dec 10th, 2009 at 4:39pm

IHateSKY wrote on Dec 10th, 2009 at 2:29pm:
I didn’t register with sky and they started charging me for call packages from 16th July 2008. I had no idea until I suddenly saw my account debited with 64.00 pounds. I was like what? My subscription is only 30 pounds with broadband, where did the other 34 pounds come from. I checked my bill and I saw that sky talk was added and I was being billed for call charges since 16th of july.

I phoned them and told them I never registered for sky talk, they go you must have otherwise we wouldn’t of added it. I was like well how come I didn’t get no confirmation or welcome letter? Or anything like that. He goes well you should have. I then asked him to show me proof that I signed up. He goes you must have done it over the phone. I said I never signed up over the phone. Why would I when someone else in my household pays for the phone line/charges to BT?

Hi and welcome to SAYNOTO0870.COM. Sorry to hear about your experience.

What about the BT account and the account holder? Did they continue to be billed for line rental and calls during the disputed periods?

What Sky Talk services have you been billed for? Line rental, calls etc?

Title: Re: Sky Customer Services
Post by IHateSKY on Dec 11th, 2009 at 9:39am

Dave wrote on Dec 10th, 2009 at 4:39pm:

IHateSKY wrote on Dec 10th, 2009 at 2:29pm:
I didn’t register with sky and they started charging me for call packages from 16th July 2008. I had no idea until I suddenly saw my account debited with 64.00 pounds. I was like what? My subscription is only 30 pounds with broadband, where did the other 34 pounds come from. I checked my bill and I saw that sky talk was added and I was being billed for call charges since 16th of july.

I phoned them and told them I never registered for sky talk, they go you must have otherwise we wouldn’t of added it. I was like well how come I didn’t get no confirmation or welcome letter? Or anything like that. He goes well you should have. I then asked him to show me proof that I signed up. He goes you must have done it over the phone. I said I never signed up over the phone. Why would I when someone else in my household pays for the phone line/charges to BT?

Hi and welcome to SAYNOTO0870.COM. Sorry to hear about your experience.

What about the BT account and the account holder? Did they continue to be billed for line rental and calls during the disputed periods?

What Sky Talk services have you been billed for? Line rental, calls etc?


The call charges were meant to go back to BT once it was cancelled with SKY. But it never did.

for 4 months between JAN-09 til MAY-09. we didnt recieve any call charges from either BT or SKY.

Now that's not our fault, we just kept paying the bill assuming it was for all our calls. 5 months of Free calls, not bad.

Suddenly SKY decided it was going to pick our calls and start charging us even though they knew we had cancelled with them.

If anyone should of picked it up, it should of been BT. The bill from Sky is illegal even if we made the calls. they said theres no way they can bill the calls back to BT so i said you just going to have cancell it. im waiting to hear back.



Title: Re: Sky Customer Services
Post by Dave on Dec 11th, 2009 at 10:54am

IHateSKY wrote on Dec 11th, 2009 at 9:39am:
The call charges were meant to go back to BT once it was cancelled with SKY. But it never did.

for 4 months between JAN-09 til MAY-09. we didnt recieve any call charges from either BT or SKY.

Now that's not our fault, we just kept paying the bill assuming it was for all our calls. 5 months of Free calls, not bad.

Suddenly SKY decided it was going to pick our calls and start charging us even though they knew we had cancelled with them.

If anyone should of picked it up, it should of been BT. The bill from Sky is illegal even if we made the calls. they said theres no way they can bill the calls back to BT so i said you just going to have cancell it. im waiting to hear back.

Sounds like the phone line in your household was slammed. Fill in this form to Ofcom:

http://www.ofcom.org.uk/media/features/Slamming

That page from Ofcom states "The current process works on the basis of consumers being notified by letters which are sent by both the losing and gaining telephone companies informing the consumer of the impending switchover."

Did the person whose name is on the BT account receive a letter?

Also, what happened about the BT bill? For example, if it was paid by direct debit with fixed monthly payments, then there would have been a settlement figure.


The BT account is not in your name. Unless the other person, whose name it is in, conscented to the change, then this is a case of slamming, and that other person should be writing to BT.

I'm not legally qualified here, but I believe you, as the account holder of the Sky service, which covers TV and broadband, have nothing to pay as you did not agree to the Sky Talk service...except when you cancelled it and agreed to the 30 day trial...this may have severly weakened your case because, in law, you may have agreed to Sky Talk's service.

That said, remember that the telephone line in your household (unless the other person has agreed otherwise) is in their name and no other individual has a right take over service of it, just because they live at the same address.

Title: Re: Sky Customer Services
Post by IHateSKY on Dec 11th, 2009 at 2:30pm

Dave wrote on Dec 11th, 2009 at 10:54am:

IHateSKY wrote on Dec 11th, 2009 at 9:39am:
The call charges were meant to go back to BT once it was cancelled with SKY. But it never did.

for 4 months between JAN-09 til MAY-09. we didnt recieve any call charges from either BT or SKY.

Now that's not our fault, we just kept paying the bill assuming it was for all our calls. 5 months of Free calls, not bad.

Suddenly SKY decided it was going to pick our calls and start charging us even though they knew we had cancelled with them.

If anyone should of picked it up, it should of been BT. The bill from Sky is illegal even if we made the calls. they said theres no way they can bill the calls back to BT so i said you just going to have cancell it. im waiting to hear back.

Sounds like the phone line in your household was slammed. Fill in this form to Ofcom:

http://www.ofcom.org.uk/media/features/Slamming

That page from Ofcom states "The current process works on the basis of consumers being notified by letters which are sent by both the losing and gaining telephone companies informing the consumer of the impending switchover."

Did the person whose name is on the BT account receive a letter?

Also, what happened about the BT bill? For example, if it was paid by direct debit with fixed monthly payments, then there would have been a settlement figure.


The BT account is not in your name. Unless the other person, whose name it is in, conscented to the change, then this is a case of slamming, and that other person should be writing to BT.

I'm not legally qualified here, but I believe you, as the account holder of the Sky service, which covers TV and broadband, have nothing to pay as you did not agree to the Sky Talk service...except when you cancelled it and agreed to the 30 day trial...this may have severly weakened your case because, in law, you may have agreed to Sky Talk's service.

That said, remember that the telephone line in your household (unless the other person has agreed otherwise) is in their name and no other individual has a right take over service of it, just because they live at the same address.


I complained to Ofcom Last time and all they said afterwards when I followed up on my complaint is that they dont deal with individual cases but will monitor activity of Sky but nothing was done.

I am not inclined to waste my time again. It took me an hour to fill in that form and give every bit detail, unless they can actually do SOMETHING, i don't want to do it.

No, the BT account holder did not recieve a letter. They were paying by cash using the credit slip provided with the bill. BT were unaware of any transfer being made from Sky. They said we don't charge you for the calls and neither have we ever requested to take it back. Your calls were always with Sky since July 2008.

BT account holder never consented to calls being taken over by sky. BT have confirmed this and have no other action to take.

I never at all in my time as sky subscriber consented to have Sky Talk, the only time i said it was ok was when the guy said it will take 30 days to cancell, i agreed for it to be taken down in Jan 09 and it was.

Title: Re: Sky Customer Services
Post by sherbert on Dec 11th, 2009 at 5:49pm
Would 'trading standards' be interested in a case like this?

Title: Re: Sky Customer Services
Post by irrelevant on Dec 12th, 2009 at 3:35pm
FWIW, having just signed up to Sky Talk (only to stop the broadband going up in price - we don't actually make any calls on that line!) we had a letter from both Sky and BT, the latter asking to be informed if we had not requested it, giving 30 days notice of the change.

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 12th, 2009 at 6:50pm

IHateSKY wrote on Dec 11th, 2009 at 2:30pm:
I complained to Ofcom Last time and all they said afterwards when I followed up on my complaint is that they dont deal with individual cases but will monitor activity of Sky but nothing was done.

I am not inclined to waste my time again. It took me an hour to fill in that form and give every bit detail, unless they can actually do SOMETHING, i don't want to do it.


With individual complaints about slamming by a telecoms company to force action you should have lodged the complaint formally as a complaint first with Sky and then after having given them 12 weeks to reply and/or reached deadlock with them referred the complaint on to www.otelo.org.uk - the telecommunications ombudsman service.  Sky Talk are one of their members - see www.otelo.org.uk/membercompanies.php

You might also have been able to lodge a complaint about the slamming with Trading Standards.  These days you need to first approach www.consumerdirect.gov.uk who refer the matter on to Trading Standards when it is deemed appropriate.

I like your forum by the way.  I also Hate Sky.  A totally dishonest and deceitful company in its commercial methods in every possible respect. >:( >:( >:(

Title: Re: Sky Customer Services
Post by IHateSKY on Dec 12th, 2009 at 7:23pm

NGMsGhost wrote on Dec 12th, 2009 at 6:50pm:

IHateSKY wrote on Dec 11th, 2009 at 2:30pm:
I complained to Ofcom Last time and all they said afterwards when I followed up on my complaint is that they dont deal with individual cases but will monitor activity of Sky but nothing was done.

I am not inclined to waste my time again. It took me an hour to fill in that form and give every bit detail, unless they can actually do SOMETHING, i don't want to do it.


With individual complaints about slamming by a telecoms company to force action you should have lodged the complaint formally as a complaint first with Sky and then after having given them 12 weeks to reply and/or reached deadlock with them referred the complaint on to www.otelo.org.uk - the telecommunications ombudsman service.  Sky Talk are one of their members - see www.otelo.org.uk/membercompanies.php

You might also have been able to lodge a complaint about the slamming with Trading Standards.  These days you need to first approach www.consumerdirect.gov.uk who refer the matter on to Trading Standards when it is deemed appropriate.

I like your forum by the way.  I also Hate Sky.  A totally dishonest and deceitful company in its commercial methods in every possible respect. >:( >:( >:(



I complained to Sky but never recieved any response, i waited over 3 months. I wasnt expecting a response to be honest, they probably just read it and through it in the bin.

I will however contact otelo and make a complaint through them. I will keep my progress postd here for anyone who wants to know.

Thank you

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 12th, 2009 at 7:54pm

IHateSKY wrote on Dec 12th, 2009 at 7:23pm:
I will however contact otelo and make a complaint through them. I will keep my progress postd here for anyone who wants to know.


A complaint through Otelo is just about the only way you will make a ruthless commercial shark like Sky sit up and take any notice of unhappy customers.

This is what Otelo says about making a complaint on their website:-


Quote:
   *
     Before you complain, make sure that you know what you are unhappy about.  Is it that your bill is wrong?  Is it that someone has been rude or unhelpful to you?  
   *
     Stay calm.  You are more likely to get a good result if you don't let your emotions get to you.
   *
     Be clear and concise.  If you are ringing about your complaint, make a note about what you want to talk about before you make the call, so you don't forget anything.  also, have an idea of what the company could do to make things right for you.  If you don't feel confident enough to speak to someone, try writing a letter or an email.
   *
     Keep a record of what happens.  Keep notes of any calls you make or any emails or letters you send.  Also keep any correspondence you get back from your service provider.
   *
     Don't give up. There are places that you can go to for help.  Look for advice from your local Citizens Advice or Consumer Direct on  08454 04 05 06.

You might get a letter from the service provider which says that it will no longer be handling your complaint and this is its final position.  We call this a 'deadlock letter' and you should let us know about it.

If eight weeks have passed and your service provider hasn't sorted out the problem to your satisfaction, then you should check to see if it is a member of Otelo.  If it is, let us know.


This is their online complaint form:-

See www.otelo.org.uk/pages/83enquiryform.php

Title: Re: Sky Customer Services
Post by Dave on Dec 12th, 2009 at 7:57pm
I was thinking of suggesting Otelo as well.

I know I'm repeating myself, but I really think that your fellow householder who is (was) the BT account holder should be contacting BT. Even if you had happily signed up to transfer the line to Sky Talk, you (should) have absolutely no right to do so because it's not in your name.

Any feable excuses that there is nothing more that can be done that have been given by BT customer services are unacceptable. I suggest the account holder writes, explaining in full all of what has happened to Ian Livingston, BT's chief executive: ian.livingston@bt.com

You provided the telephone number of the landline at your address to Sky for provision of TV and broadband. You did not give it to Sky to hijack the account. I don't know whether this comes under misuse of your personal data in the eyes of the Information Commissioner; perhaps others can advise whether this might be the case or not.

Finally, the last thing you want from all this mess is to either lose service on the landline or lose the telephone number associated with it. Be careful about requesting any service be cancelled, because from what I understand, that's not actually what you are looking for, but instead for everything to revert to as it was before this episode.

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 12th, 2009 at 8:07pm
I think Sky Talk's argument will be that you positively had to order phone service with another company for phone service to leave them  As you didn't do that its still with them?  It isn't automatic that if you cancel a phone service that it reverts to BT.  For instance yourcalls.net told me they no longer wanted me to be a customer after I accused of them trying to lie to and cheat their customers on various dodgy commercial offers one too many times.  Now their position was I would be cut off after a certain date if I did not place an order to transfer my phone service to another company by a certain date.

The bad thing about going back to BT is you then become locked in to a 12 month minimum contract on any product.  Whereas Post Office Homephone only has a 14 day minimum contract and has free international as well as national calls in the evening and at the weekend and free mobile calls of up to an hour each at the weekends too.  That is why I am with Post Office Homephone now and not with BT.  Post Office Homephone also do not block use of cheap indirect access providers like www.18185.co.uk and www.call1301.co.uk [smiley=thumbsup.gif]

Title: Re: Sky Customer Services
Post by Dave on Dec 12th, 2009 at 8:37pm

NGMsGhost wrote on Dec 12th, 2009 at 8:07pm:
The bad thing about going back to BT is you then become locked in to a 12 month minimum contract on any product. …

But the telephone service was taken without authorisation from BT. Thus, it should put everything back as it was, and there should be no 12 month contract.

Also, does Sky have any grounds to charge IHateSky for telephone service, as he did not agree to it? I appreciate that if the answer is that Sky cannot charge for this service, claiming any monies back may be easier said that done.

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 12th, 2009 at 8:45pm

Dave wrote on Dec 12th, 2009 at 8:37pm:
[quote author=NGMsGhost link=1060112694/945#956Also, does Sky have any grounds to charge IHateSky for telephone service, as he did not agree to it? I appreciate that if the answer is that Sky cannot charge for this service, claiming any monies back may be easier said that done.


Probably Sky did some form of telephone marketing tell Sky Talk and someone else in the household who was not the line owner took the call and the caller from Sky did not check that person answering was the bill payer.  So it is slamming given that the actual phone line customer did not agree but I doubt it is completely at random with no underlying causatory factor.

I had the same thing with BT on a little used fax line at my mother's house with them phoning up and saying who was I and when I gave the same surname as my mother (they didn't check gender, password or anything else) they then tried to persuade me to take their free evening and weekend calls plan that would have locked the line in to a 12 month rolling contract.  This is what goes on in the real world.

I do think it is scandalous that Ofcom has allowed BT to lock in its customers in to any form of minimum contract given the huge Significant Market Power it has and its position as telecom provider of last resort.

By the way I think this discussion really needs splitting off in to a separate thread the way it is going.

Title: Re: Sky Customer Services
Post by Peasant on Dec 15th, 2009 at 6:04pm

Rigbyb1 wrote on Nov 1st, 2009 at 4:59pm:
To continue the discussion, does anyone know an 0800 or 01/02/03 number for Sky (BSkyB) as the numbers listed on SAYNOTO0870.COM, i.e. 01506 522638 and 0800 0287855 take you to a Sky internal line not supposed to be used by non Sky employees?  I am particularly interested in numbers for the TV side of Sky operations.  It is very wrong of Sky to make us pay through the nose all the time.

I wished to confirm an agreed cancellation, as I was receiving letters from a debt collection agency on Sky's instructions, for an amount that had been agreed to be cancelled by Sky.
I phoned 0800 0287855 = Technical Servces Helpline option 2 (mac codes) got through to a man who put me through to customer services/accounts.  Spoke to a helpful lass who checked the account and confirmed a letter confirming the account's cancellation with zero balance had now been sent.  It had taken eleven days to send the letter which I had been promised when I phoned 0800 0468857 (which no longer works >:().

She said the debt collection people would not be calling, I said I'd set the dogs on them if they did ;D

Title: Re: Sky Customer Services
Post by IHateSKY on Dec 15th, 2009 at 7:04pm

NGMsGhost wrote on Dec 12th, 2009 at 8:45pm:

Dave wrote on Dec 12th, 2009 at 8:37pm:
[quote author=NGMsGhost link=1060112694/945#956Also, does Sky have any grounds to charge IHateSky for telephone service, as he did not agree to it? I appreciate that if the answer is that Sky cannot charge for this service, claiming any monies back may be easier said that done.


Probably Sky did some form of telephone marketing tell Sky Talk and someone else in the household who was not the line owner took the call and the caller from Sky did not check that person answering was the bill payer.  So it is slamming given that the actual phone line customer did not agree but I doubt it is completely at random with no underlying causatory factor.

I had the same thing with BT on a little used fax line at my mother's house with them phoning up and saying who was I and when I gave the same surname as my mother (they didn't check gender, password or anything else) they then tried to persuade me to take their free evening and weekend calls plan that would have locked the line in to a 12 month rolling contract.  This is what goes on in the real world.

I do think it is scandalous that Ofcom has allowed BT to lock in its customers in to any form of minimum contract given the huge Significant Market Power it has and its position as telecom provider of last resort.

By the way I think this discussion really needs splitting off in to a separate thread the way it is going.


I spoke to someone from sky talk last friday and what they think possibly caused the problem is the swtich over from BT's network to Sky's own network.

at the time, Sky was using BT's network to provide the service but when i was cancelling thats when Sky were taking everyone off BT's network and putting them on thiers. Thats where he believes the problem happened, somehow it got mixed up and never transfered me.

I reported this issue on the 23rd of Sept and now its 15th dec and im still waiting for the issue to be resolved by sky.

Im waiting for sky to resolve it before i contact Otelo.

Re- BT account holder. He did phone them and they said we never recieved a request to take over your line even though you told us your trasnferring from SKy. Basically Sky never went through with giving the line to BT and by magic i was getting my calls for free but no one billing me, neither sky or bt.


Title: Re: Sky Customer Services
Post by borgie on Dec 28th, 2009 at 3:06pm

ian.threlfall wrote on Nov 9th, 2009 at 12:30pm:
I got straight through to the queue with this number:

01506 522 725

But waiting to see if anyone answers.


Tried this number. guess what. the automated message now says " This service is no longer available".
Sky are greedy and deserve to loose customers.
changing the numbers this quick. ::) >:(

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 28th, 2009 at 7:20pm

borgie wrote on Dec 28th, 2009 at 3:06pm:
Sky are greedy and deserve to loose customers.


I agree but unfortunately the addiction of most of the male population to football, rugby and/or test crick seems to allow Sky to continue to get away with their abusive methods for selling their heavily over price services. :o >:( :'(

Title: Re: Sky Customer Services
Post by Ajay737 on Jan 2nd, 2010 at 1:59pm
I phoned them on 24th December to reduce my package and was told that as I have a cancellation pending on 12th February, I couldn't change anything unles I re-instated the account.

So after making sure the person on the other end knew I was really not happy, I decided to go ahead and re-instate it and reduced it down to 1 pack and then phone on 11th January to cancel.

Yesterday I had a terrible thought that I may not be able to cancel on said date as I'd re-instated the service and thought I may have to keep it for a month before canceling.

So I bit the bullet again and phoned (nearly 2 minutes just to get through the menus). Was pleasantly surprised to get a virtual instant answer.

I asked if I was still able to cancel on 11th January and was told I still could. Then i got the questions on why I wanted to cancel so told him the cost of the phone call was one as was the endless repeats due to to many channels (IMO).

He said that he thought it was good value to which I replied that it may be for him due to staff discount. His reply was that he got it for free so I asked if I counld have it for free in which case I would think it was great value. ::)

At least he processed my cancellation so I don't have to phone again (hopefully). Roll on the 11th February ;D

Title: Re: Sky Customer Services
Post by parknook on Jan 11th, 2010 at 2:52pm
Emailed the following to Sky big boss emails - wonder what I'll get back  :-/

Sirs,

I am writing this email to express my utter disgust that it is impossible to speak to your customer services department on a NGN number (that is a number which does not start 01 / 02 or 03).  

My phone call was going to enquire about potentially switching back on Sky Sports and / or Movies.  I have an inclusive minutes package which allows unlimited calls to 01 / 02 and 03 numbers and would allow me to call Sky without charge if you provided such a number.  Given that you can be on hold for anything upto 10 to 20 minutes (at peak times) this is a considerable saving against calling an 08442 number.

Can you explain what customer benefit charging for calls gives – The only “benefits” I can see are a revenue sharing agreement with which Sky takes a cut from the money received by the Telco’s and that people are put off calling Sky because of such numbers so fewer staff are required which in turn means longer hold times and we’re back to making revenue for Sky again.

You’ll probably try and use the “We use numbers that are easy to remember” but that doesn’t wash either. You’ve changed from 0870 to 0871 to 0845 and now 0844 – not exactly static is it.... As you “rent” 01506 522 xxx you could easily have 01506 522 522 as your number and have had this for the 20 odd years that Sky has been going – Very easy to remember and inclusive for a good portion of your customers.  You’ll also try and say that if I subscribed to Sky Talk that calls to Sky are free, upon checking the web there is considerable debate over this and not something that a lot of people would want to do.

One brighter note is that when I called 020 7705 3000 and expressed my disgust at this, the lady on the other end was obviously getting very frustrated at receiving similar calls and will hopefully make a complaint to her management that the grief she receives is simply unacceptable and that Sky should do the honourable thing and offer an 01/02/03 number for their customers.  

I await your replies with interest but a heavy heart as I suspect that none will be forthcoming (other than an automated one) and any reply is likely to be disappointing.

Yours,

Chris

Title: Re: Sky Customer Services
Post by Dave on Jan 11th, 2010 at 5:38pm

parknook wrote on Jan 11th, 2010 at 2:52pm:
One brighter note is that when I called 020 7705 3000 and expressed my disgust at this, the lady on the other end was obviously getting very frustrated at receiving similar calls and will hopefully make a complaint to her management that the grief she receives is simply unacceptable and that Sky should do the honourable thing and offer an 01/02/03 number for their customers.

Hi and welcome to SAYNOTO0870.COM.

I'm not surprised about this. That number is the first alternative in our database; others have been disabled.

The BSkyB Corporate Media page now lists it as well rather than the general number for the press office. Companies like Sky that stick rigidly to 084x numbers are likely to be receiving many calls from customers to other numbers, in order for them to try and circumvent the premium charges.

What used to be the direct number for Andrew Griffith, BSkyB's Chief Financial Officer, now goes through to the switchboard. Surely changing such phone numbers will create inconvenience for them, and also channel more calls through the switchboard.

Title: Re: Sky Customer Services
Post by parknook on Jan 12th, 2010 at 10:47am
Just goes to show that they did not read the email I sent as they simply sent a standard template reply:-    :'(  >:(

"Dear Chris,

Thank you for your recent email regarding the use of 0844 numbers when contacting our Sky contact centres.

National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.  

Sky invests £250 million a year on customer service and, unlike many other providers, we?re open 24 hours a day and 365 days a year. You can call us for as little as 5p a minute from a BT landline (9.2p connection charge) at any time.

One option that you may like to consider, if you haven?t already done so, would be signing up for our award winning Sky Talk service.  As part of our Sky Talk packages, customers can call us for free in line with the tariff they have selected

Finally, if you would prefer not to call but require advice or assistance, our Sky.com website hosts a massive range information available to our customers and includes the option to email our customer care team. "

I will post my reply to them later today  ;D

Chris

PS Anybody have a better email as this reply came from help@skycustomersupport.com even though I sent my email to Darroch, Jeremy; Murdoch, James  ::)         Feel free to PM me rather than advertise it here

Title: Re: Sky Customer Services
Post by parknook on Jan 12th, 2010 at 3:04pm
My reply to Sky's reply to my earlier post.  Their reply came from customerservices, I sent mine back to Jeremy and James

Sirs,

As I suspected you could not be bothered to read my email and simply passed it onto some "robot" to send me an automated email.  How do I know - because it is the same one you have sent to others and I specifically made reference in my original email about not talking about moving to Sky Talk.

Again this is symptomatic of the contempt Sky have for their customers.  They see them merely as people who should give them money and not complain at all or if they do make it as difficult as possible to talk to somebody who could actually make a difference.

A quick check of the BT website shows that BT is currently offering free calls to UK landlines at the weekends and evenings inclusive of the line rental.  Given that roughly 80% of the nation still use BT your "generous" offer of 5p a minute is nothing short of robbery - At least Dick Turpin had the good grace to wear a mask when he was stealing

I neither expect or wish a reply from anybody other than the 2 gentlemen referenced in this e-mail.  To do so would be deeply offensive as I have had the good grace to contact you directly, the least you can do is respond directly as well.

****************************************************************************************************

Once again I ask you why Sky will not provide a normal 01/02/03 number for their customers to reach them on - Why the reluctance to provide such a number to those who wish to make use of the packages which give them the ability to call such numbers without additional call charges.   I would imagine that of the current 9 million customers who use your service, only around 1 - 2% would even use this method so you wouldn't be deprived of hardly any revenue sharing income and you might find that those 1 - 2% of people call to add services.  People want to give you money for a service you provide (Movies, sports etc)  NOT give you money simply for the privilege of calling you.

****************************************************************************************************

Yours

Chris

Title: Re: Sky Customer Services
Post by Ajay737 on Jan 12th, 2010 at 7:43pm
H i Parknook

You've just got the standard reply that all others have I'm afraid.

I sent 3 reply emails to the CRS after receiving the standard rubbish which you can read on about page 60ish.

I only got a reply (from the 3rd email) after sending one to J Darroch so all he appears to do is just get the CSR team to reply.

I did like your emails though.

Title: Re: Sky Customer Services
Post by farci on Jan 13th, 2010 at 8:29am

parknook wrote on Jan 12th, 2010 at 3:04pm:
My reply to Sky's reply to my earlier post.  Their reply came from customerservices, I sent mine back to Jeremy and James

Sirs,

As I suspected you could not be bothered to read my email and simply passed it onto some "robot" to send me an automated email.  How do I know - because it is the same one you have sent to others and I specifically made reference in my original email about not talking about moving to Sky Talk.

Again this is symptomatic of the contempt Sky have for their customers.  They see them merely as people who should give them money and not complain at all or if they do make it as difficult as possible to talk to somebody who could actually make a difference.

A quick check of the BT website shows that BT is currently offering free calls to UK landlines at the weekends and evenings inclusive of the line rental.  Given that roughly 80% of the nation still use BT your "generous" offer of 5p a minute is nothing short of robbery - At least Dick Turpin had the good grace to wear a mask when he was stealing

I neither expect or wish a reply from anybody other than the 2 gentlemen referenced in this e-mail.  To do so would be deeply offensive as I have had the good grace to contact you directly, the least you can do is respond directly as well.

****************************************************************************************************

Once again I ask you why Sky will not provide a normal 01/02/03 number for their customers to reach them on - Why the reluctance to provide such a number to those who wish to make use of the packages which give them the ability to call such numbers without additional call charges.   I would imagine that of the current 9 million customers who use your service, only around 1 - 2% would even use this method so you wouldn't be deprived of hardly any revenue sharing income and you might find that those 1 - 2% of people call to add services.  People want to give you money for a service you provide (Movies, sports etc)  NOT give you money simply for the privilege of calling you.

****************************************************************************************************

Yours

Chris

You might try following the complaints procedure on the Sky website -
http://www.sky.com/portal/site/skycom/skyhelpcentre/accountadvice?title=HC-Article-Getting+Started-Sky+Customer+Charter-Sky+Customer+Charter&articleId=5678110

If that fails complain to Ofcom.
It that fails, your next step could be to Mrs Redding the European Commissioner via your MEP. Mrs Redding is very exercised about premium rate numbers - check for other threads on this site

Title: Re: Sky Customer Services
Post by parknook on Jan 14th, 2010 at 10:27am
No reply to my 2nd email as yet.  I'll give them until next Monday and then send another

Title: Re: Sky Customer Services
Post by Ajay737 on Jan 17th, 2010 at 5:07pm
Just to add from a earlier post from last November.

It is now possible to cancel Sky services using the contact form as the option has been added.

I know of a person on a forum who used this method and also asked for them not to contact them with any marketing and it has worked.

Sky's contact form: https://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

Title: Re: Sky Customer Services
Post by tommy24 on Jan 18th, 2010 at 8:03pm
can i ask about mobile tv, this is the number here 08442411531, is there a 01 or 02 number?

Title: Re: Sky Customer Services
Post by lobby on Jan 21st, 2010 at 3:18pm
Hi Guys,

Used the site to great effect for quite a while now  ;D   but have only just signed up  :-[

Had to ring Sky earlier this week and, like everyone on here, I am cheesed off with the 0844 money making racket.

Offered a measly £3 a month off for 3 months on a 4 pack only - wouldn't even consider anything off an upgrade to full Sports pack - so I have cancelled the lot.

Today I get an e-mail inviting me to comment on my experience with Customer Services. Well, the lady I spoke to was pleasant enough -  no qualms there - but the 0844 bit was still rankling so ........   >:(

My reply is below and I thought that I would share it and if anyone else gets the e-mail invite and feels the same way, well feel free to copy the reply. I certainly don't expect a fiver to be put in the old coffers but, hey, if we all reply in like fashion perhaps the message might start to get through.

Dear Sky Customer Services,

Thank you for your e-mail inviting me to leave Customer Feedback following
my recent call to Sky's contact centre.

You say that "your views are very important to us and we use your feedback
to make improvements to our services". I can understand that and would like
to assist as much as I can. Unfortunately, though, due to the cost of now
having to call a 0844 premium rate number (instead of the old 0870 one) to
contact Sky, it has been necessary to introduce a charge of £5.00 in respect
of customer feedback surveys. I know that you - like me - may be
disappointed at the need to make a modest charge but I am sure that you will
understand that, in the current economic climate, everyone has to try and
improve their income stream even though this may be unpalatable to their
customers.

Please let me know if you would like proceed by crediting my Sky account
with the £5.00 fee and I will then arrange for the survey to be completed.

Title: Re: Sky Customer Services
Post by parknook on Jan 21st, 2010 at 4:25pm
;D  ;D Love the reply and suggest it become a template for everybody who is asked to fill out a customer survey form for Sky

Title: Re: Sky Customer Services
Post by wayne1983 on Jan 24th, 2010 at 7:05pm
Hi there, i want to 'downgrade' my sky package, and only have the 08442 411 333 number. Sorry if its been posted before but is there a 'free number' alternative to this, many thanks :)

Title: Re: Sky Customer Services
Post by Matt_D on Jan 25th, 2010 at 4:39pm
If you want to get around paying money to tell Sky that you have a problem by ringing up an 0844 number you can fill in one of their online forms which can be found here: https://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

They will get back to you.

You will need to know your Sky card number AND your Sky account number. There are a number of ways to do this - the simplest way I found to obtain my account number was to check on the front sheet of the Sky Magazine - the number should be on the same white panel as your name and address.

If you need to know more, please let me know.

Thanks,

Matt

Title: Re: Sky Customer Services
Post by ceeforcat on Jan 25th, 2010 at 6:25pm
I've just contacted Sky using the above link and I needed my viewing card number OR my account number, not both - this saved me waiting for my Sky magazine (which I never read anyway, does anyone?)

Julie

Title: Re: Sky Customer Services
Post by Dave on Jan 26th, 2010 at 2:52pm

Matt_D wrote on Jan 25th, 2010 at 4:39pm:
If you want to get around paying money to tell Sky that you have a problem by ringing up an 0844 number you can fill in one of their online forms which can be found here: https://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

They will get back to you.

Hi Matt and welcome to SAYNOTO0870.COM.

I have added this link to the database so as to advise visitors of this contact form. :)

Title: Re: Sky Customer Services
Post by The_Bookman on Jan 31st, 2010 at 4:15pm
Greetings one and all,

I have registered today so I can share this with you, and hope a few of you can put it to good use before Sky stamp it out.

I have a problem with my Sky+HD box, and it's time to get an engineer out, which of course meant I anticipated 30 minutes of telephone hell whilst Sky New Delhi forced me to go through every method of resolving it the problem that I have already tried and failed with.

I checked in here to see if there were any current working numbers, and there aren't so I thought I'd have one go at the 020 7705 3000 on the previous page. I think I got the same very frustrated, very bored lady who tried to make me dial the 0844 number. She flatly refused to transfer me to the technical services people, and said that she couldn't do it.

Then she told me that she was the switchboard operator at the building that housed the News studio, Corporate Affairs and Viewer Relations. I suggested she put me through to the Newsroom, so we could go public about Sky's lamentable customer service and policy of corporate theft by forcing customers to pay money to complain. She wasn't keen on that suggestion for some reason, but she then offered to transfer me to Viewer Relations. I accepted, having nothing else (like watching TV) to do, and was duly put through, with no delay/queue whatsoever.

This took me a little by surprise, but seizing the moment, I told the lady that I wished to report a fault with my service and would she therefore please transfer me to the technical dept. (Point to note... I didn't ask her in a manner that suggested she'd be doing me a favour, I asked her as though it was the most natural thing in the world for her to do)

Guess what? Yes, that's exactly what she did.

It was of course in New Delhi but the gentleman to whom I spoke was more than reasonable, and when I told him I did not wish to go through all the 'fixes', because I'd already done so, he was fine, and booked me an engineer visit without further ado.

And the call didn't cost me a penny.

So folks, 020 7705 3000, ask for Viewer Relations, then asked to be transferred to technical help. And don't let them tell you they can't do it, because I assure you they can.

Good luck.





Title: Re: Sky Customer Services
Post by Ex_Sky_customer on Jan 31st, 2010 at 6:04pm
0800 0466432 works today 31st January 2010. They are thieves!

Title: Re: Sky Customer Services
Post by rod2409 on Feb 17th, 2010 at 9:59am
I have just been 'upgraded' as my son's broadband usage has rocketed from playing Call Of Duty on line. Not a problem, it's only a fiver a month - he can wash my car!!!

During my conversation with Sky (went through the main switchboard number - thanks guys) to confirm my usage and had to accept that we are now doubling our 10Gb download capacity. We now have unlimited downloads and a speed of up to 20Mbs - wow!

I asked when I would notice a difference, she said that she could do that there and then. My download connection speed jumped from 3 to 5 meg. Fan-flipping-tastic, I thought.

Two things then struck me....

1, Wasn't I on the up to 10Mps package before, so why wasn't receiving the 5+Mps connection speed previously - we all know that it's rationed, so there's a simple answer to that.

2, As I had to ask for the 'upgrade' in speed to be actioned and told that it wouldn't have been done if I hadn't asked, I asked the question, "what happens if the exchange or line are upgraded by BT?". I was told that I would have to monitor for this (how? I don't know) and call in for Sky to upgrade.

Not being happy with this, I asked for someone to contact me with an answer. I was left a voicemail stating that 5Mps was the maximum - full stop.

As that wasn't the question I'd asked, I settled down for what was an hour and a half phone call which took me via the switchboard, to Livingstone, then to Belfast and finally to somewhere in the 'West Country'. Funnily enough, I had a different story from each person that I spoke to and not one of them answered the question.

Within 30 minutes of the call ending, I received a call (as promised) from the manager of the Customer Solutions Team, Steve Franklin. He appeared to be a nice chap and apologised for the BS that I had been given. I was surprised to be informed that he expected me to be able to receive a speed in the region of 15Mps (there are people coming off my exchange and getting 17+Mps).

The reason that I couldn't get that speed was because of noise on the line. He booked a BT engineer to check the line out.

Had BT knocking on my door on Monday after I had insisted that the exchange was checked first. The engineer said that he had been told by Sky that my line was 'dropping'. He checked my line and said he was happy that it had a level of around 7db - much better than needed. He said that the degradation from the exchange was around the 2Mps that he's expect and there was nothing wrong.

I queried what he had said as Sky who are 150 miles away from the exchange say that there is 20Mps there. The BT engineer confirmed that it was only 7Mps and that to be on more than 8Mps it would need to be an ADSL2+ line and it wasn't.

Feeling a little angry, I called the Sky switchboard and asked for Steve Franklin, I was put through to EasyNet, these are the guys who really run Sky's broadband as I had spoken to them before. They gave me Steve's direct number (0207 032 6343). When I spoke to Steve, he just blamed BT's testing equipment. A subsequent test by another BT engineer revealed the same results.

Yesterday, the call was escalated to Dunfermline and I received a call from Kenny, who from 400 miles away was so confident that the exchange was receiving at 20Mps, but it couldn't handle it so was only sending out the 7Mps, which it could. I explained that I had been informed that Sky were claiming users with 17+Mps through the same exchange. He changed his story and is again blaming my line, which incidentally has been given a clean bill of health by BT.

I'm sure that it would be easier (and cheaper) to change provider, so why am I battling with Sky????

It's time to call them again - better put the kettle on first and make a brew.


Title: Re: Sky Customer Services
Post by Dave on Feb 17th, 2010 at 11:53am
Hi and welcome to SAYNOTO0870.COM.


rod2409 wrote on Feb 17th, 2010 at 9:59am:
During my conversation with Sky (went through the main switchboard number - thanks guys) to confirm my usage and had to accept that we are now doubling our 10Gb download capacity. We now have unlimited downloads and a speed of up to 20Mbs - wow!

Stop, stop, stop! Are you called 020 7705 3000 and they put you through to customer services when requested? If so, then this may be a change in Sky's policy, as previously I understand that they wouldn't do this, and instead give out the 0844 number.  :o



rod2409 wrote on Feb 17th, 2010 at 9:59am:
The reason that I couldn't get that speed was because of noise on the line. He booked a BT engineer to check the line out.

Had BT knocking on my door on Monday after I had insisted that the exchange was checked first. The engineer said that he had been told by Sky that my line was 'dropping'. He checked my line and said he was happy that it had a level of around 7db - much better than needed. He said that the degradation from the exchange was around the 2Mps that he's expect and there was nothing wrong.

I queried what he had said as Sky who are 150 miles away from the exchange say that there is 20Mps there. The BT engineer confirmed that it was only 7Mps and that to be on more than 8Mps it would need to be an ADSL2+ line and it wasn't.

On the subject of your speed of your line, your modem/router will have a statistics page that will tell you the speed of your connection between you and your local exchange. That is the speed at which data is carried from your exchange to you (along your line).

Speed test websites such as Speedtest.net tell you the speed of data from them to you, which involves many different links, any one of which may act as a bottleneck, and hence influence the result.

You should do you all you can to reduce the noise picked up in your own wiring which will be acting to slow down your maximum attainable line speed. If you have extensions running from your master socket, then there are probably things you can do.

Where extension(s) are hard wired to the master socket, the bell wire(s) on terminal 3 should be removed from the rear of the master socket's faceplate, or a BT IPlate should be installed. If you use extension phone leads that plug in, then there may be other things you can do, as their own bell wires will probably pick up noise.


As for the service from Sky, by the sound of it your service should be ADSL2+. Do you pay your line rental to Sky? Do you know whether it is a LLU service?

Title: Re: Sky Customer Services
Post by rod2409 on Feb 17th, 2010 at 12:15pm
Two answers....

Yes, the switchboard put me through to Livingstone, I'm not saying it was easy. And yes, I was given the 0844 number several times. I think I asked to be put through to whoever was in charge before I finally got transferred.

I have posted the direct number for the manager of the Customer Solutions team 0207 032 6343. Can you call it and verify it. The chap is called Steve Franklin. It should be a help to anyone with broadband issues.

Secondly, I'm happy (or would have been happy) with my 5+Mbps speed had I not been told that there are others going through the exchange and receiving 17+Mbps. I'm beginning to doubt this as BT have checked the exchange and no other provider will go above 6Mbps. There is also the issue of having to ask for it!!!


It's the attitude of the people at Sky and the different excuses that each will give that bugs me. The only way to get a resolution is to get through to the guys at EasyNet as they are the ones who control Sky's broadband. Unfortunately, you have to jump through the hoops to get the call escalated that far.

Title: Re: Sky Customer Services
Post by Heinz on Feb 17th, 2010 at 2:42pm

rod2409 wrote on Feb 17th, 2010 at 12:15pm:
It's the attitude of the people at Sky and the different excuses that each will give that bugs me.

All ISP and line provider staff come up with BS when someone with a little bit of knowledge catches them out.  It's only the depth and quality (can you have varying qualities of BS?) that varies.

Title: Re: Sky Customer Services
Post by domski on Feb 19th, 2010 at 4:53pm
This freephone worked straight away today no problem 19 Feb 2010 = 0800 0466432

:)

Title: Re: Sky Customer Services
Post by eallin on Feb 22nd, 2010 at 7:06pm
This just worked for me and answered immediately  :)

0800 0466432

Title: Re: Sky Customer Services
Post by Makara on Feb 23rd, 2010 at 12:24pm

eallin wrote on Feb 22nd, 2010 at 7:06pm:
This just worked for me and answered immediately  :)

0800 0466432



YEP - worked brilliantly!  Apparently, this number is -

Customer Services Account Management

You may get either someone in India or in Scotland or in Leeds - but ALL of them were very helpful - and answer INSTANTLY (after an automated voice-activated security message you have to complete)

Title: Re: Sky Customer Services
Post by rod2409 on Feb 24th, 2010 at 12:45pm
Just to let you know the number for Steve Franklin has been removed because it's now listed on this site.

Boo Hoo!!!!

Steve's boss is called Andrew Bailey and is boss is Kerry-Ann Miller.

I hope those names prove useful.

Title: Re: Sky Customer Services
Post by Dave on Feb 24th, 2010 at 1:07pm

rod2409 wrote on Feb 24th, 2010 at 12:45pm:
Just to let you know the number for Steve Franklin has been removed because it's now listed on this site.

Boo Hoo!!!!

Steve's boss is called Andrew Bailey and is boss is Kerry-Ann Miller.

I hope those names prove useful.

rod, Sky monitor this site all the time. I know because I have listed numbers only to have them removed from service within a day or so and replacements don't last long either.

If you look at the entries for BSkyB, you will see direct numbers for senior people found elsewhere on the internet. I have never sought to misrepresent these numbers as being for customer services or some other department; it is clear that they were direct numbers for these people. It is clear that people within Sky do not wish to speak to customers.

Title: Re: Sky Customer Services
Post by Dollybird on Feb 24th, 2010 at 3:29pm
I have registered today just to also add that the 0800 0466432 number does work at this time. It firstly took me to a gentleman (British!!) who said he needed to transfer me to another department when I said I wanted to downgrade my subscription. As I went on hold and the music played I thought "Here we go, the next few hrs listening to music" BUT  I was only waiting less than a minute when a lady took my call, just asked for my reasons as to why I was downgrading (Music & Kids pack no longer required - Children now older and rarely at home!) and she immediately switched off the packages I did not need. She asked me to do a quick check against those stations on my Sky and all was done. Being a bit of a cynic I did ask for her name for future reference if I had any problems and she gave her name and said she was part of the Program Advisory team in Newcastle.

While I have had some "fun" times previously phoning numbers that took me to Indian call centres after 2 hrs of waiting on a phone,  on this occasion I have to say I was very impressed with the quick service.

As an aside the reason I wanted to downgrade my packages today is that I had a letter from Sky stating that if you wish to downgrade in the future you will have to give them 31 days notice (think it comes in April 2010) whereas at the moment you can downgrade at any time and presumably with the fact she turned off my packages immediately, my charges go down immediately. So saved me an extra month' money. Just a heads up to anyone who might be thinking of doing same.

Title: I need to phone sky from abroad
Post by jeanpierre on Mar 4th, 2010 at 11:27am
I live in Belgium and i have a problem with my sky+ hd box.It is impossible to phone  the 0800 or the 08442 from Belgium.I tried with skype ,but no result.
Thanks.

Title: Re: I need to phone sky from abroad
Post by Dave on Mar 4th, 2010 at 11:42am

jeanpierre wrote on Mar 4th, 2010 at 11:27am:
I live in Belgium and i have a problem with my sky+ hd box.It is impossible to phone  the 0800 or the 08442 from Belgium.I tried with skype ,but no result.

Hi and welcome to SAYNOTO0870.COM.

UK "freephone" numbers which start 0800/0808/0500 can be called through the geographic dial-through number 020 0222 0900.

Dial +44 20 0222 0900 and when it answers it will prompt you for a destination number. You then input 0800 046 6432.  ;)

Title: Re: Sky Customer Services
Post by benji9 on Mar 4th, 2010 at 2:29pm
Hi, I only joined Sky two weeks ago, since then I have been  on the phone several times trying to sort out one problem after another! Do they cause problems so you have to phone them and therefore pay them even more. I have been left hanging on the line, wasting my time and money also  disconnected  twice after long waits. The customer service is a joke, I will not be staying with Sky after my contract expires. :-/

Title: Re: Sky Customer Services
Post by TONYDH on Mar 5th, 2010 at 1:54pm
copy of emails between me and sky - so far.

From: tony hall
Date: 4 March 2010 23:22
Subject: Re: TV Escalation (KMM4870147I15977L0KM)
To: Sky Help Centre <help@skycustomersupport.com>
Cc: skinnerd@parliament.uk

c.c. dennis skinner mp

email 2
dear caroline,


     From: tony hall

   Sent: 04 March 2010 16:11

   To: Darroch, Jeremy

   Cc: skinnerd@parliament.uk

   Subject: 0844 abuse

   cc. dennis skinner MP

 
original email

Dear Mr. Darroch,

   Please provide an explanation.- why does sky use 0844 numbers? i cannot think of any reason that would be satisfactory.

   these numbers are used by companies who -

   Valid reason but still carrying a risk of lost business :-

   want to deter inbound telephone calls to them; for example because they want to be primarily a web based company.

   Corporate Greed Reason

   are unaware of the damage that these numbers cause to their business in return for a few pence pay out per minute of the calls.

   Greed and Customer Abuse reason

   a company who is, or believes themselves to be immune from any commercial damage because they have a quasi monopoly and falsely believe they have no need to be interested in their customers' opinion of them. best example of this offensive arrogance - SKY.

   a very high risk strategy

   Do you actually believe that i am the only potential customer who will not join sky because of your clearly demonstrated arrogant greed and your contempt for your customers.

   if so please visit - in the unlikely event that you haven't already - www.saynoto0870.com.

   i have the following reasons for the email to you

   1. i have had my own telecoms business for 20 years and knowing the loss of sales and customer goodwill caused by paid for 08xx number have never advised their use by my clients especially as a sales line.

   i suggest that you ask ofcom for their figures on their estimate of the effect of these numbers, on the businesses who use them,

   especially in terms of potential customers who would otherwise have called you and the subsequent lost business.

   2. i hate being ripped off especially by companies who exhibit contempt for their customers as you do by continuing to use these numbers, despite numerous protests to you.

   3 i do not want this country to be populated by self interested, greedy, arrogant, abusive companies and whilst i realise that motivating the general public to act in their own interest is nearly impossible until situations become extreme, i will continue to protest against companies with your attitude to customers.

   I wish you a Happy Bankruptcy!


On 4 March 2010 19:13, Sky Help Centre wrote:

 Dear Mr Hall,

   Thank you for your email in regards to having to call a 0844 number when calling Sky.

   National rate numbers mean that customers pay the same rate - no matter where they are phoning from within the UK.

   Sky invests £250 million a year on customer service and, unlike many other providers, we’re open 24 hours a day and 365 days a year. You can call us for as little as 1.5p a minute from a landline at the weekend.

   One option that you may like to consider, if you haven’t already done so, would be signing up for our award winning Sky Talk service. As part of our Sky Talk packages, customers can call us for free in line with the tariff they have selected

   Finally, if you would prefer not to call but require advice or assistance, our Sky.com website hosts a massive range information available to our customers and includes the option to email our customer care team.

   Kind regards

   Caroline

   Executive Support Team

   http://www.sky.com

  2nd email



in view of your complete failure to do so - i ask again.
Please provide an explanation.- why does sky use 0844 numbers? i cannot think of any reason that would be satisfactory.

seemingly you do not have a satisfactory reason, (i.e. one that does not have a pure greed motivation), otherwise you would surely have provided one.

also have you as i suggested actually visited www.saynoto0870.com and entered the word sky in the search box?

if you have then are you satisfied that any reputable company would not try to respond to the vociferous campaign against you?

if you have not it would again demonstrate complacent or deliberate sloppiness or total arrogance.

instead your response is (deliberately? - i hope not) uninformed, patronising and somewhat offensive; especially since you are trying to sell me your telecom service, in spite of the fact that my attitude towards your employer should now be very clear to you.
i am sure you did not intend to be offensive but i'm afraid the sloppiness and lack of diligence exposed in your answer had exactly that effect - see below.

you must know that the uncomplaining british are and can be exploited on a regular basis.
not for nothing the description - rip off britain - because of this attitude.

employees of these faceless corporations should think long and hard about the social consequences of their choice of employer.

or the result will be that employees will try to defend indefensible employers at the cost of their individuality and personal credibility.

the result  - more rip off - more depersonalisation - less choice

-----------------------------------------

please read my net post for the rest of this email

Title: Re: Sky Customer Services
Post by TONYDH on Mar 5th, 2010 at 1:54pm
less choice -higher prices and costs;
and more and more under-rewarded dissatisfied employees of faceless self interested greedy corporations;
and more and more individuals joining the rapidly increasing timid, job loss fearing, overworked, ripped off drones and clones brigade.

is that what anyone would seriously want as a free choice?

well it is time this changed and being an employee of a company determined to squeeze every halfpenny from their customers should not be the choice of anyone who is not desperate for a job.

i do not at all intend to be gratuitously offensive but have some constructive suggestions that you might find a bit direct but hopefully helpful for future responses.

firstly  i suggest you do some research and base your future replies to complaints on the facts.

even though you are offering sky telecom service you clearly have no knowledge of 08xx numbers so let me enlighten you.

first of all 0844 numbers are not "national rate"
domestic bt non discounted daytime national rate numbers are the most you can pay for a non business national call.

your employer offers a telecom service why do you not know this basic fact? - i am sure you have people who know these answers - please go and ask them.

0844 call charges are appreciably higher than any national rate number but it is the only number left that has a worthwhile payout to the called party i.e. sky.

you could use 0845 numbers, the call charges are less but still not included in most packages

you could use 0870  the call charges are less,

you could use 0871  the call charges are high,

you could use 03 numbers but these could incur you in a cost depending upon your arrangement with your telecom wholesaler.

so we conclude that your stated reason for using loathed 0844 and not even the hated 0845 cannot be true and that you just want the highest payout and the hell with what's best for  your customers.

for your information and assistance my use of 08xx refers to the range of 08 numbers such as 0800,  0844, 0845, 0870, 0871.

1. all forms of 08xx numbers and indeed any other telephone number called from a number within the uk to another number within the uk costs the same from wherever to wherever. they might be free or chargeable to the caller but none of them bear any relationship to national call charges - so stop saying that they are national rate - they are NOT,

Local and national rates were merged long ago. go have a look at your own sky tariff!

2. all forms of 08xx numbers can have the same intelligence and call reporting capability.

3. talk talk for example includes 0845 and 0870 numbers in its off peak package but no provider includes 0844 except, strangely, sky customers calling sky because there is an appreciable outpayment to the called party.

4. the only reason why you would choose to have an inbound 0844 number, as you do, is for the outpaymet that you receive. for every minute of calls that you receive.

5. you appear to be ignorant of the fact that you accrue revenue to you by use of 0844 numbers. if this is true i am appalled that you are left by your peers to concoct explanations without this crucial
knowledge.if you do know this then your reply is cynically offensive.

6. using 0844 sales line numbers is like having a shop widow where potential customers are charged before they buy anything. i bet you would object to that so what's the difference?

for this reason a chargeable 08xx number , especially a sales line 0844 number is deeply damaging to the process of customer acquisition.

you spend a fortune advertising your company and then expect obliging customers to pay you with their phone call before they join.

7. as for using sky talk you cynically allow just your own 0844 charges to be included in your packeage knowing that 0844 numbers are not included in any competitors package.

8. you clearly believe that you can force, bribe and bully your customers to do what you want because you are a quasi monopoly and can abuse your market power.

what would you say if everything you needed to buy was from a company in this powerful market position.
I bet you wouldn't like that would you - so why support this abuse by your employer?

as far as your 24 hour support line is concerned - many companies are astute enough to realise that providing good customer service is essential for their business.

the best and cheapest to acquire business comes from referrals.

am i going to ever trust a telecoms company whose executive support team members display such breathtaking lack of knowledge about telecoms.

i happen to be a telecoms business owner and am concerned that your overt lack of knowledge could be damaging to our industry.

you clearly hope that your customers are as ignorant of their facts as you are and this suggests that your business contains people who blunder along without taking the care and diligence to preserve their credibility.

is this i wonder a sky corporate culture?

when we try to expand our business by offering a very attractive proposition to potential agents, we look for people who are more awake and aware than your average wage slave.

they are a rapidly disappearing breed

most people do not, it seems, bother to learn enough about their own job functions and so often try to impress with bull-sxxxx.

what's worse is that their management appears to find nothing wrong with this complacent sloppiness.

i do not use embedded email as you suggest i might because it does not provid

Title: Re: Sky Customer Services
Post by TONYDH on Mar 5th, 2010 at 2:00pm
the number for sky head office is 0207 705 3000
the receptionist will try hard not to put you through to customer service so insist on talking to their high level complaints team

i suggest that everyone calls this number for everything until their defences are swamped.

also email sky and copy to your mp as i have done



Title: Re: Sky Customer Services
Post by canasta on Mar 11th, 2010 at 3:59pm
Had to activate new (£20) viewing card after sky has gradually switched off our old one which cost £20 5 years ago.

Didn't expect to have to ring 0844 to activate it and after viewing this thread I can appreciate the problems others have had.

Rang 08000466432 and asked for Customer services.   After speaking to a computer for a few minutes I was put through to a young woman who confirmed my details and went through the whole registration process only to tell me I was not through to Freesat Customer services.   She agreed to transfer me but, after speaking to several people, this failed.   Then tried 020 7705 3036/3118/3758 and every time I asked to speak to someone to complain, was told to ring Customer services on an 0844 number - talk about rubbing salt into your wounds.

Again tried 08000466432 and, this time told the first human being I spoke to that I wanted to register a Freesat card.   Again was put through to different people but eventually I SUCCEEDED (although the card hasn't yet activated because it can take up to 24 hours)  BUT the 08000466432 does work but you have to be very precise and stick with it.

FOR INFO - We are with TalkTalk and quite happy with them.  The call to activate the card would have cost about 54p (9.5p connection chatge and 5p per minute) which might not seem a lot but multiplied by the number of customers Sky has makes a HUGE amount of money

Title: Re: Sky Customer Services
Post by juancar186 on Mar 21st, 2010 at 3:26pm
Dear Mr. Darroch,

First of all I would like to congratulate you for the amazing range of products the company you are representing is currently offering customers throughout the UK. Secondly I would like to make a complain directly to you as I have noticed in the last few months your customer service numbers have moved without giving any information to the current customers.

I would like to kindly ask you for a reasonable explanation for changing your numbers from 0800, 0845, 0870 which are now included in evening and weekend calls with BT for free to 0844 so you can charge your customers, customers which in case you forgot have been loyal with SKY for quite a long time now.

I am against this recent move from SKY and I think the attitude the company have taken is deplorable and has done anything else than making us, the customers, think that SKY is no longer a company that cares for their customers, but only wants to take as much money as they can from us.

My way of complaining and showing that I am completely against this moves is simple, I have cancelled my SKY sports package, Sky movies and right now will cancel my SKY mobile TV. I have moved my broadband to another company and have moved my SKY talk to another provider, please do not forget SKY is not a monopoly and that your services are also provided by other companies. My bill went down to 18 gbp per month from the almost 55gbp I used to pay a year ago. You have lost a third of the income you receive from me and I really hope you can get to cover it with your 0844's income.

On top of that I am completely withdrawing my support to SKY within two months unless I see significant moves by the company to offer a FREE customer service.

Today I was planning to buy SKY SPORTS on the sky player, but could not do it as I will not at any time let a company put their hands in my pocket without getting in exchange an excellent service for it, and as I said before I think customer services should be free.

Better luck with your remaining customers.

Kind Regards,

(Name hidden)

Title: Re: Sky Customer Services
Post by Heinz on Mar 21st, 2010 at 4:29pm
juancar186, you are one of about ten million subscribers.  Sky won't care that you're miffed.

Title: Re: Sky Customer Services
Post by juancar186 on Mar 21st, 2010 at 4:53pm
Reason why I am asking everyone against 0844 numbers (I assume everyone here) to make a move, I sent one email which needs support with hundreds more behind, it takes 5 min. or if you feel lazy, we can create a template and start withdrawing the services.

Title: Re: Sky Customer Services
Post by bazzerfewi on Mar 21st, 2010 at 5:19pm
Heinz

WHAT A NEGATIVE COMMENT "YOU SHOULD BE ASHAMED OF YOURSELF"

Title: Re: Sky Customer Services
Post by Dave on Mar 21st, 2010 at 6:17pm

bazzerfewi wrote on Mar 21st, 2010 at 5:19pm:
Heinz

WHAT A NEGATIVE COMMENT "YOU SHOULD BE ASHAMED OF YOURSELF"

I believe that what Heinz said is a matter of fact.

When you complain to a company about something like this, it may well choose not to do anything because of the cost to it of making the change. Where it's just the odd customer complaining about a particular element of company policy, then it's not worth (financially) making the change because it's of little interest to customers in general.

We have yet to reach the point when Sky considers that there are enough unhappy customers, and more imporantly, ex-customers because of its affair with 0844 (and previously 0870) number, that it will change numbers.

There's no harm in customers writing to Sky about this. It doesn't have to be long; a few paragraphs or less will do.

Title: Re: Sky Customer Services
Post by bazzerfewi on Mar 21st, 2010 at 9:28pm
Cheers Dave point taken


Title: Re: Sky Customer Services
Post by gd99 on Mar 26th, 2010 at 2:39pm
Just rang  08000466432 got through straight away and sorted out money of my bill no trouble.But you have to give a month notice from april 16th to cancel any packages you have.

Title: Re: Sky Customer Services
Post by Heinz on Mar 27th, 2010 at 6:57pm

bazzerfewi wrote on Mar 21st, 2010 at 5:19pm:
Heinz

WHAT A NEGATIVE COMMENT "YOU SHOULD BE ASHAMED OF YOURSELF"

Well I'm not (even though you chose to shout for some reason).

Title: Re: Sky Customer Services
Post by heroesfan on Mar 28th, 2010 at 10:28am
no need for the use of capitals on this thread, unless they are targeted at sky lol!
Just to say the 0800 0466432 number listed on the main page has worked a treat over the last week and this weekend. I have telephoned a few times during this period and the call is answered within 3 minutes each time (even at the 'busy time') and the questions i have are answered fairly swiftly.
Pehaps sky have had a change of heart, and decided to keep the freephone number open for us.....

Yeh, thought not, enjoy while it lasts!

Title: Re: Sky Customer Services
Post by IHateSKY on Mar 31st, 2010 at 1:44pm
UPDATE:  31/03/20010

For anyone interested please look at my previous 5 posts for what im talking about.

Sky have said that they 'the service didn't completely shut down hence as a gesture of good will they will reduce the bill by 50% to 240.00 pounds"

That so nice of them considering that the service was cancelled since I didnt recieve the service for 4 months and then suddenly reappered after 4 months. Slamming?

Asked a lawyer and she said unless sky can prove that you signed up again, you can take them to court.

I intend to and as soon as otelo have finished thier premilinary hearing - I will take them to court.

Title: Re: Sky Customer Services
Post by bazzerfewi on Mar 31st, 2010 at 1:58pm
Good for it :) Knock 'm' dead

Title: Re: Sky Customer Services
Post by Ophiicus on Apr 13th, 2010 at 1:26pm
Amazing - the freephone number for Sky listed above is still working as of 13:00 today (13/04/10).  I should also point out I was able to comply with all the automated security rigmarole and still get through (to someone who asked me all the same questions again).  Someone must be on holiday!

Title: Sky
Post by camus021 on Apr 23rd, 2010 at 9:49am
Freephone number for Sky 0800 046 6432

Title: Sky UK - Sky Talk Number
Post by theGh0st on May 1st, 2010 at 12:36pm
Done a search for the following alternative number but seems it's not on your system.

08709059051

This is the Sky Talk number.

Thanks.

Title: Re: Sky UK - Sky Talk Number
Post by Dave on May 1st, 2010 at 2:52pm

theGh0st wrote on May 1st, 2010 at 12:36pm:
Done a search for the following alternative number but seems it's not on your system.

08709059051

This is the Sky Talk number.

Beggars can't be choosers! And certainly not where Sky is concerned. ::)

There are a number of entries for Sky (BSkyB) which have a 0800 number in. Try that and let us know how you get on.

Title: Re: Sky Customer Services
Post by bri1977 on May 15th, 2010 at 2:01pm

heroesfan wrote on Mar 28th, 2010 at 10:28am:
no need for the use of capitals on this thread, unless they are targeted at sky lol!
Just to say the 0800 0466432 number listed on the main page has worked a treat over the last week and this weekend. I have telephoned a few times during this period and the call is answered within 3 minutes each time (even at the 'busy time') and the questions i have are answered fairly swiftly.
Pehaps sky have had a change of heart, and decided to keep the freephone number open for us.....

Yeh, thought not, enjoy while it lasts!


^^ Still going strong

Title: Re: Sky Customer Services
Post by Ajay737 on Jun 4th, 2010 at 2:49pm

bri1977 wrote on May 15th, 2010 at 2:01pm:

heroesfan wrote on Mar 28th, 2010 at 10:28am:
no need for the use of capitals on this thread, unless they are targeted at sky lol!
Just to say the 0800 0466432 number listed on the main page has worked a treat over the last week and this weekend. I have telephoned a few times during this period and the call is answered within 3 minutes each time (even at the 'busy time') and the questions i have are answered fairly swiftly.
Pehaps sky have had a change of heart, and decided to keep the freephone number open for us.....

Yeh, thought not, enjoy while it lasts!


^^ Still going strong

Bad news.

Recorded message now says that this number is now closed and to use the rip off 08442. >:(

Title: Re: Sky Customer Services
Post by smileyeyes on Jun 4th, 2010 at 3:18pm
Now that Sky have stopped the 0800 0466432 number, what happens next ?
How do we get another freephone number or a geo number?

:-[

Title: Re: Sky Customer Services
Post by Dave on Jun 4th, 2010 at 7:19pm

Ajay737 wrote on Jun 4th, 2010 at 2:49pm:
Bad news.

Recorded message now says that this number is now closed and to use the rip off 08442. >:(

Thanks. I've removed this number from the database.  :)

Title: Re: Sky Customer Services
Post by NGMsGhost on Jun 4th, 2010 at 7:44pm

smileyeyes wrote on Jun 4th, 2010 at 3:18pm:
Now that Sky have stopped the 0800 0466432 number, what happens next ?
How do we get another freephone number or a geo number?

:-[


Sky have taken a long time to withdraw this 0800 number despite the fact it was being widely used by members of the public.  This suggests to me that it was an important 0800 number being used by Sky installers or other similar Sky agents or employees who clearly did not want to have to pay a covert premium rate to call Sky.

That being so I would suggest it is likely that a new 0800 number has been created by Sky and released to this privileged group just as the current 0800 number has been withdrawn.  It therefore seems likely that somebody who knows the new 0800 number and is opposed to the public being ripped off by Sky whenever they need to change their channel package (since Sky bloody mindedly refuses to provide this option through their online management portal unless you wish to take the full Sky World + HD ripoff package) may provide the replacement 0800 number to the saynoto0870.com website at some point.

In the interim users of this website who are also Sky customers are recommended to register with Sky for online account management and then leave a message using the online account management portal telling Sky that they are interested in upgrading their current package in some respect that involves paying Sky more money.  This always leads to a rapid call back by a member of Sky's staff.  By contrast messages through the portal for a call back about desubscribing or reducing your channel package are usually totally ignored.  So the trick is to tell them you want to do something that involves paying Sky more money and then when they call you give them the bad news that you actually want to downgrade or desubscribe. Although be warned that they are usually extremely obstructive about desubscribing and often try to suggest that this department is currently closed and keeps shorter hours than normal customer services and you will have to call the back when they are open...............

Title: Re: Sky Customer Services
Post by CJT-80 on Jun 4th, 2010 at 11:11pm
This is slightly off Topic, but relates to Sky!

Having been almost "wooed" back to Sky with a somewhat good deal, however after being basically mucked about and totally hacked off with them, I am lodging a formal complaint with their Customer Relations team, and Trading Standards in Scotland and my local area..

I am almost wishing they went bust! However I understand we all need jobs!

I will be pointing out my total fustration in their continued use of 0844 numbers, basically milking us for all they can!

Rant over ..  :)

Title: Re: Sky Customer Services
Post by smileyeyes on Jun 7th, 2010 at 8:05am

NGMsGhost wrote on Jun 4th, 2010 at 7:44pm:

smileyeyes wrote on Jun 4th, 2010 at 3:18pm:
Now that Sky have stopped the 0800 0466432 number, what happens next ?
How do we get another freephone number or a geo number?

:-[


Sky have taken a long time to withdraw this 0800 number despite the fact it was being widely used by members of the public.  This suggests to me that it was an important 0800 number being used by Sky installers or other similar Sky agents or employees who clearly did not want to have to pay a covert premium rate to call Sky.

That being so I would suggest it is likely that a new 0800 number has been created by Sky and released to this privileged group just as the current 0800 number has been withdrawn.  It therefore seems likely that somebody who knows the new 0800 number and is opposed to the public being ripped off by Sky whenever they need to change their channel package (since Sky bloody mindedly refuses to provide this option through their online management portal unless you wish to take the full Sky World + HD ripoff package) may provide the replacement 0800 number to the saynoto0870.com website at some point.

In the interim users of this website who are also Sky customers are recommended to register with Sky for online account management and then leave a message using the online account management portal telling Sky that they are interested in upgrading their current package in some respect that involves paying Sky more money.  This always leads to a rapid call back by a member of Sky's staff.  By contrast messages through the portal for a call back about desubscribing or reducing your channel package are usually totally ignored.  So the trick is to tell them you want to do something that involves paying Sky more money and then when they call you give them the bad news that you actually want to downgrade or desubscribe. Although be warned that they are usually extremely obstructive about desubscribing and often try to suggest that this department is currently closed and keeps shorter hours than normal customer services and you will have to call the back when they are open...............




Good thinking BatMan, I mean NGMsGhost.  I'll try the email/message route and hopefully get a call back.  
Hope someone gives us a new number soon - so many people need to contact Sky, they really must be raking it in!


Title: Re: Sky Customer Services
Post by jasonwatkins666 on Jun 7th, 2010 at 10:26am
Ok, 0800 0466 431 gets you through to the Multi Dwelling department - when I asked to be transferred, she just gave me the 08422 number.

0800 0466 436 gets you through to the Accessibility department.  Said I'd obviously been transferred to the wrong department and could he transfer me back to customer services and he was more than happy to do so.

Although just spent nigh on half an hour with cancellations and i think they're going to try and stitch me up .. grrrrr

Title: Re: Sky Customer Services
Post by NGMsGhost on Jun 7th, 2010 at 2:04pm

smileyeyes wrote on Jun 7th, 2010 at 8:05am:
so many people need to contact Sky, they really must be raking it in![/b][/color]


Especially if your call is handled in India where they must only be paying one dollar per hour or less to the call centre worker. :o
>:(

Title: Re: Sky Customer Services
Post by Disleksik on Jun 10th, 2010 at 8:59pm
After 2 attempts at using the 0844 number (Waiting time 9 minutes then an hour later 15 minutes-I hung up ..of course!!) I came on here. Used the 08000466436 number above (thanks Jason....) and a very pleasant scots lady answered immediately. I asked "am I speaking to customer services and she said Yes!!
Brilliant. Then did the business (my box wasn't working so we sorted it) and that was that. ;D

Hope this helps you too.

Title: Re: Sky Customer Services
Post by smileyeyes on Jun 11th, 2010 at 5:37pm
I have just tried the 0800 0466436 number to talk to Sky Customer Services,
and they would Not assist me UNLESS I had joined Sky via the Digital Switch Over Scheme.
Instead they could only offer me another 0844 at which point I explained my phone won't dial 0844 etc,
and he very politely said he Could Not discuss my account.
>:(

I have every faith that the members on this site will soon come up with a geo / free phone number....

;)

Title: Re: Sky Customer Services
Post by stonekins on Jun 18th, 2010 at 9:31pm
Rang 0800 0466436 this morning and got through immediately, no automated service.  Like the poster above, I asked if I was through to customer services and was helped by a very nice man.

As I am having problems with my Sky plus box, he went through a number of checks over the phone and then offered me a free Sky HD box and a years free HD package.  He said that it was more economical for them to do that than send an engineer to repair sky plus boxes as eventually they'll become obsolete.  My new sky HD box should be fitted next week. :)

I was very impressed by the man, who went further by giving me his extension number so that if there were any problems I could get through to him straight away.  When I suggested that his very helpful service flew in the face of the usual customer service from Sky, he apologised and said that Sky were keen to address their bad reputation and this was the way forward.  He did suggest that I should ring the 0844 number next time and that the number I had used to get through was for people with accessibility problems.

So a thumbs up from me.  Clearly, it could be a one off, but I felt satisfied with the service I received.  I won't share his name and extension number as I wouldn't want him to be inundated, poor bloke. ;)

Title: Re: Sky Customer Services
Post by Dave on Jun 18th, 2010 at 9:43pm

stonekins wrote on Jun 18th, 2010 at 9:31pm:
… He did suggest that I should ring the 0844 number next time and that the number I had used to get through was for people with accessibility problems.

It has been brought to our attention previously that a 0800 number specifically for disabled customers had been listed in our database and that this resulted in queues of over 35 minutes. I removed it from the database then and I may remove references to it from this thread.

I must point out, however, that at no point did Sky bother to request its removal.

Title: Re: Sky Customer Services
Post by Dave on Jun 18th, 2010 at 10:52pm
Andrea Zappia was appointed Managing Director of Customer Group in February, see his profile. Perhaps the use of 0844 numbers is something he would be interested in addressing.

Members might like to drop him an e-mail and I presume his address is the regular format firstname.lastname@bskyb.com

Those on Facebook might like to join the Campaign for Improvements to Sky Customer Services group.

Title: Re: Sky Customer Services
Post by operator on Jun 25th, 2010 at 5:52pm
Just to let you know, I used 0800 0512597 at 1733hrs today, 25th June 2010, from connection to an automated voice to a human voice was 4 minutes 12 secs, my query was dealt with promptly.

Title: Re: Sky Customer Services
Post by Nigel_L._Walters on Jun 27th, 2010 at 1:55pm

operator wrote on Jun 25th, 2010 at 5:52pm:
Just to let you know, I used 0800 0512597 at 1733hrs today, 25th June 2010, from connection to an automated voice to a human voice was 4 minutes 12 secs, my query was dealt with promptly.



For Sky Customer Services, I just called 0800 0466436 and was told that this number was only to answer questions about 'EAGA' Customer Switchover.!!!  
I then tried the 0800 0512597, and was answered fairly rapidly by a computer, which then swung me around various departments (all numeric push-buttons). Then after a longish wait, I was through to a human (who apologised for the long delay, thinking that I was on their 08422 41 41 41 number.!!)
All was then handled amicably and efficiently.

Title: Re: Sky Customer Services
Post by saxo_appeal on Jul 5th, 2010 at 5:49pm
0800 0512597 works folks, I'm on the phone just now  ;) :)

Title: Re: Sky Customer Services
Post by nige101uk on Jul 6th, 2010 at 1:58pm
Just signed up to agree with previous posters. the 0800 0512597 number worked fine about an hour ago  ;D

Title: Re: Sky Customer Services
Post by smileyeyes on Jul 9th, 2010 at 11:31am
YIPPEEEE
We have a new 0800 Sky Customer Services number that works ! >> 0800 0512597 <<
Last night ALL of my sky+ recordings froze, no Big Brother, even live TV was messed up - I was not a happy bunny   >:(
I just spent 3/4 hr speaking to a chap who took the time to do all sorts of tests on my sky box,
we ended up formatting it.....but at least I didn't have to wait days for an engineer to visit.
I'm smiling again   :D

The last number, 0800 0466436, which I freely enjoyed using, got axed a few weeks ago..
..I do wonder to myself - How do you just come across another free phone number??
Well done, and a BIG THANK YOU to whoever found it - you saved me £ and worry.

:)   ;)   ;D   8-)   :-*

Title: Re: Sky Customer Services
Post by Kayla on Jul 25th, 2010 at 1:30pm
Yay!!!!!!

I phoned Sky today and the 08000512597 number worked for me too.
A big thank you to whoever found this number, definitely saved me some money  :)

Title: Re: Sky Customer Services
Post by Dave on Jul 25th, 2010 at 4:21pm

Kayla wrote on Jul 25th, 2010 at 1:30pm:
Yay!!!!!!

I phoned Sky today and the 08000512597 number worked for me too.
A big thank you to whoever found this number, definitely saved me some money  :)

Kayla and everyone else, thanks for the feedback.  :)

I wish to encourage all who come to this site to look up alternatives to post feedback in the Requests section of the forum. Let us know of:
  • any numbers that are listed and don't (say why they don't work; eg not recognised, recording redirecting to 0845 etc)
  • any numbers that are unverified that do work and can therefore be verified
  • any numbers that aren't listed at all and do work
  • companies change there 08 numbers, so post and I will add the new ones.

Btw Kayla, I see you made a request for the Southbourne Surgery three years ago. I don't know whether you know, but we did crack that one and the alternative is listed in the database.  ;)

Title: Re: Sky Customer Services
Post by sirtopher on Aug 2nd, 2010 at 12:05pm
Without thinking I waisted my time trying to send an email to Sky - bad idea.
Then I remembered syanoto0870, one of the most useful sites in the world.
I dialed 0800 051 2597  selected the option that I was planning to leave sky - always a good choice, it gets their attention, you get answered faster by a more experienced person.
Problem solved.  Hooray.

Title: Re: Sky Customer Services
Post by g-t on Aug 18th, 2010 at 3:24pm

sirtopher wrote on Aug 2nd, 2010 at 12:05pm:
Without thinking I waisted my time trying to send an email to Sky - bad idea.
Then I remembered syanoto0870, one of the most useful sites in the world.
I dialed 0800 051 2597  selected the option that I was planning to leave sky - always a good choice, it gets their attention, you get answered faster by a more experienced person.
Problem solved.  Hooray.


Called to cancel my sky as they making far too much out of me.  What with their 0844 number and increase in price plus an extra 2.5% increase in Vat from January I decided they can keep it.  Phoned on the number 0800 051 2597 (above) and got through to a real nice guy called Gordon who offered me 10%  :-/off for 12 months for renewing my contract.  Not wanting to be pushed into it I said no ta and then he came back with  :o25% off for 12 months so I'm paying less than i was before.  Thinking of adding to my package now!!
Amazing what you can do with a little leverage.

Title: Re: Sky Customer Services
Post by NGMsGhost on Aug 27th, 2010 at 12:28pm

g-t wrote on Aug 18th, 2010 at 3:24pm:
Called to cancel my sky as they making far too much out of me.  What with their 0844 number and increase in price plus an extra 2.5% increase in Vat from January I decided they can keep it.


Great move.  Especially when you will find a lot of smaller channels on your Sky box are still available box without a subscription.  Main way they have possibly got you though is if you use Sky+ or Sky HD as that won't go on recording without paying a £10 per month recording charge.  This charge is of course waived if you take any channel package from them.


Quote:
Phoned on the number 0800 051 2597 (above) and got through to a real nice guy called Gordon who offered me 10%  :-/off for 12 months for renewing my contract.  Not wanting to be pushed into it I said no ta and then he came back with  :o25% off for 12 months so I'm paying less than i was before.  Thinking of adding to my package now!!
Amazing what you can do with a little leverage.


I don't wish to sound rude but this sounds a bit like an alcoholic or junkie who has firmly reserved to go Cold Turkey but then has their mind changed when their supplier offers them a 25% short term discount.

Sky are obviously relying on the fact that when you get to the end of this 12 months contract you will be busy with other things and that it will be at least another 2 or 3 years before you review whether you aren't paying them too much money.

I doubt they will give you the 25% off for any further channel package additions now that they have already managed to hook you back in for 12 months.  Note that at the full price you could have left on one months notice at any time..............

Title: Re: Sky Customer Services
Post by Dave on Aug 27th, 2010 at 12:49pm

NGMsGhost wrote on Aug 27th, 2010 at 12:28pm:
… Main way they have possibly got you though is if you use Sky+ or Sky HD as that won't go on recording without paying a £10 per month recording charge.  This charge is of course waived if you take any channel package from them.

So $ky charge you each and every way you turn!!  :o

A so-called "Sky Plus" box is yours to keep. It contains a hard drive which programmes can be recorded, but in order for that to function you must keep paying Sky for use of your own equipment!!

Title: Re: Sky Customer Services
Post by NGMsGhost on Aug 27th, 2010 at 1:00pm

Dave wrote on Aug 27th, 2010 at 12:49pm:
So $ky charge you each and every way you turn!!  :o

A so-called "Sky Plus" box is yours to keep. It contains a hard drive which programmes can be recorded, but in order for that to function you must keep paying Sky for use of your own equipment!!


Yes this was a new dodge they came up with when they came out with Sky+ to stop people from unsubscribing.  I'm sure they would have found a way to send a kill signal to an original basic non recording Sky box to stop it working if you unsubscribed or alternatively collected your equipment if you unsubscribed had the regulatory regime imposed on them not prevented them from doing so.

However I have here a PVR device called a Tivo that works quite happily with my standard Sky box recording programs off all its FTA channel with advanced features like Season Passes and Wishlists.  Also there is of course www.freesat.co.uk/index.php?page=products.Products&type_id=3 for those who want to watch and record tv transmitted in HD by satellite without paying a subscription whilst the HD Freeview service has also now been launched in the London Crystal Palace transmitter area and will be available nationwide by 2012.  See www.freeview.co.uk/HD

Title: Re: Sky Customer Services
Post by g-t on Aug 27th, 2010 at 4:29pm
I was very reluctant to renew my contract as I was debating whether it was worth it or not.  I checked and double checked that my 25% discount would apply to any package I decide to up/downgrade to and was pleased to hear it would be across the board.
We in the house do watch alot of SKY programs (as in my opinion the BBC, ITV and the like are total b*lls making shed loads of cash out of everyone of us and giving twaddle back) and I use the Sky+ a fair bit so this was in my eyes,a good deal.  As for it may be 2 - 3 years before I notice its gone up then I have it written on my calendar to ring them back and see what eif they are willing to do this again.  Just thought I'd put it here in case anyone has had it for years and wanted to save a bit of cash.  I signed up for 12 months and got the discount for the entirity of my contract (although they did try and give it me for 6 months, I just held out).

If like me you are wanting to save cash on Sky it may be worth your while giving them a ring and seeing what they'll do for you.

Title: Re: Sky Customer Services
Post by NGMsGhost on Aug 27th, 2010 at 5:00pm

g-t wrote on Aug 27th, 2010 at 4:29pm:
We in the house do watch alot of SKY programs (as in my opinion the BBC, ITV and the like are total b*lls making shed loads of cash out of everyone of us and giving twaddle back) and I use the Sky+ a fair bit so this was in my eyes,a good deal.  As for it may be 2 - 3 years before I notice its gone up then I have it written on my calendar to ring them back and see what eif they are willing to do this again.  Just thought I'd put it here in case anyone has had it for years and wanted to save a bit of cash.  I signed up for 12 months and got the discount for the entirity of my contract (although they did try and give it me for 6 months, I just held out).

If like me you are wanting to save cash on Sky it may be worth your while giving them a ring and seeing what they'll do for you.


I agree that if you use the Sky+ service and also watch a fair bit of Premier League football, rugby or test cricket then Sky do somewhat have you have over a barrel, especially if you don't live in a Virgin cable area.  The Sky+ recording charge issue can be resolved by switching to a Freesat HD PVR or a Freeview PVR box but then you have make do without Sky Sports, Sky One, Eurosport 1+2 and National Geographic if you watch any of those.  Most of the other multi channel stations on Sky just show repeats of BBC, ITV, C4 and Five stuff so I don't really see the point of those.  So far as movies are concerned there are lots of online alternatives to the Sky Movie channels and also DVDs and Blu-Ray discs.

However Sky is convenient and the other options are generally more technically fiddly which is of course how they manage to retain so many customers....

Title: Re: Sky Customer Services
Post by kungpo on Sep 7th, 2010 at 10:00pm

g-t wrote on Aug 18th, 2010 at 3:24pm:

sirtopher wrote on Aug 2nd, 2010 at 12:05pm:
Without thinking I waisted my time trying to send an email to Sky - bad idea.
Then I remembered syanoto0870, one of the most useful sites in the world.
I dialed 0800 051 2597  selected the option that I was planning to leave sky - always a good choice, it gets their attention, you get answered faster by a more experienced person.
Problem solved.  Hooray.


Called to cancel my sky as they making far too much out of me.  What with their 0844 number and increase in price plus an extra 2.5% increase in Vat from January I decided they can keep it.  Phoned on the number 0800 051 2597 (above) and got through to a real nice guy called Gordon who offered me 10%  :-/off for 12 months for renewing my contract.  Not wanting to be pushed into it I said no ta and then he came back with  :o25% off for 12 months so I'm paying less than i was before.  Thinking of adding to my package now!!
Amazing what you can do with a little leverage.


Just off the phone (after calling 0800 051 2597 to cancel Sky, entertainment pack only), chap offered 25% 0ff for a year or half-price  for 6 months, including  sky sports.  Yupee!  Thanks, guys for the great thread

Title: Re: Sky Customer Services
Post by NGMsGhost on Sep 7th, 2010 at 10:13pm

kungpo wrote on Sep 7th, 2010 at 10:00pm:
Just off the phone (after calling 0800 051 2597 to cancel Sky, entertainment pack only), chap offered 25% 0ff for a year or half-price  for 6 months, including  sky sports.  Yupee!  Thanks, guys for the great thread


Surely half price for 6 months gives you the same total pounds value discount as 25% off for 12months while you only have to pay Sky half the amount of money you would pay them in 12 months. [smiley=thumbsup.gif]

Unless I am missing something two lots of 6 months at half price would surely therefore also be a 50% discount.  Even if Sky won't give you another 6 months at half price in 6 months time you are still left with the option to cancel with them instead which you don't have with the 12 months at 25% discount deal.

There is surely something rather wrong somewhere in their commercial logic here...............................

Title: Re: Sky Customer Services
Post by Rouchent on Sep 9th, 2010 at 12:34pm
Just used this number today and was answered within 4 minutes.
Very helpfuland sorted out my issues.
Also logged my complaint about 0870/0844/5 numbers.
Please do this EVERY time you phone and they may eventually get the hint. Or not!!
Thanks to whoever found this number.

Title: Re: Sky Customer Services
Post by ladymeba on Sep 26th, 2010 at 11:21pm
Just used 0800 0512597 - didn't mess around chose the option to leave was answered within a matter of minutes - I began by apologising for probably being in the wrong department but the guy was really helpful and when I explained that I couldn't afford a new box or an engineer they offerred to replace it for free... AND I didn't have to pay for an expensive phone call either!

Title: Re: Sky Customer Services
Post by operator on Oct 2nd, 2010 at 6:09pm
Just called 0800 0512597 and was kept hanging on for 31 minutes, I stopped the call and dialed 08000466436 and the call was answered in 2 minutes and 31 seconds. Maybe it is best to avoid the first one and use the second one instead.

Title: Re: Sky Customer Services
Post by Mancunian on Oct 5th, 2010 at 6:19pm
0800 051 2597 worked today, many thanks

Title: Re: Sky Customer Services
Post by heroesfan on Oct 8th, 2010 at 4:29pm

operator wrote on Oct 2nd, 2010 at 6:09pm:
Just called 0800 0512597 and was kept hanging on for 31 minutes, I stopped the call and dialed 08000466436 and the call was answered in 2 minutes and 31 seconds. Maybe it is best to avoid the first one and use the second one instead.


I have to admit, i gave it a go on Saturday too, and right at the start of the call they said that they were extremely busy and the queue was approx. 19 minutes. So waiting 'till Sunday @10AM, and w.o.w... answered no later than going through the options (which to be honest takes a couple of mins), but yeh, straight away i got a friendly operator who sorted out my 3 months half price deal.

Very happy with the service i received (which i think is a lot better than 1 year ago, fair play to Sky for that!) and the freephone number makes all the difference.

Title: Re: Sky Customer Services
Post by Ophiicus on Oct 15th, 2010 at 12:50pm
Just called 08000466436 (12:30 15/10/10) and was answered instantly (less than 10 seconds) by an operator who politely and swiftly took off my SkySports package, without even attempting to talk me out of it.

Title: What works or you - SKY
Post by alggomas on Oct 18th, 2010 at 1:54pm
SKY

TRY 08000512597

Title: Re: Sky Customer Services
Post by mistert on Oct 20th, 2010 at 9:04am
08000512597 - worked for me this morning. Rang about 08.20 - call answerd immediately. Problem sorted!

Thanks for this number!!

Title: Re: Sky Customer Services
Post by alanw888 on Oct 29th, 2010 at 4:20pm
Just tried this number and it was 'unobtainable' but changed the last digit to 6 and it works OK.

The recorded voice did tell me that my SkyTalk was 'restricted' and press 1 and was immediately transfered to Customer Services who confirmed that my line was not restricted and answered my original problem.

Title: Re: Sky Customer Services
Post by TheArtfulD0dger on Nov 2nd, 2010 at 10:12am
The number 0800-051-2597 just worked for me - 'course they kept me on the line for over 5 minutes looking for my "screen" - all so that I could tell them I didn't receive my SKY Magazine!

Good work everybody!!

Sparky

Title: Re: Sky Customer Services
Post by EastYorkie on Nov 2nd, 2010 at 1:52pm
Tried this one today - still working . Brill, many thanks!  :D

Title: Re: Sky Customer Services
Post by Petite_Menace on Nov 13th, 2010 at 1:46pm


I called 0800 051 2597 this morning and got the message that the number is no longer in service and was asked to call the 0844 number.

so I called 0800 051 2596 and got the message that my SkyTalk was 'restricted' and pressed 1 and was immediately transfered to (skytalk) Customer Services. I asked to be put through to cancellations and was put straight through. I was quite glad as after my initial conversation asking to cancel I was put on hold for around 6 mins which would have cost me had I not called the free number.  ;)

Title: Re: Sky Customer Services
Post by Dave on Nov 13th, 2010 at 2:25pm

Petite_Menace wrote on Nov 13th, 2010 at 1:46pm:
I called 0800 051 2597 this morning and got the message that the number is no longer in service and was asked to call the 0844 number.

so I called 0800 051 2596 and got the message that my SkyTalk was 'restricted' and pressed 1 and was immediately transfered to (skytalk) Customer Services. I asked to be put through to cancellations and was put straight through. I was quite glad as after my initial conversation asking to cancel I was put on hold for around 6 mins which would have cost me had I not called the free number.  ;)

Hello and welcome to SAYNOTO0870.COM.

Thanks for the feedback. I've updated the listings by removing mention of the 2597 number and replacing it with 2596.


Do let me know of any other updates you find are necessary in the alternative numbers listings by posting in the Requests section of the forum. Let me know of numbers not working (say in what way they don't work, eg not recognised; always busy; rings, never answered) or numbers that work and are in the unverified table (the one with the light blue background) or where companies have other 08 numbers not listed in the entry(ies).

Title: Re: Sky Customer Services
Post by cjw296 on Dec 2nd, 2010 at 9:39pm
Just to be clear, I just had a problem with a Sky+ to Sky HD self install only partially working (couldn't see some of the channels I'd paid for) so called 0800 051 2596 ignored the Sky Talk "restricted" message and hit 1, straight through to a person who sorted the problem within 2 minutes.

...this after a brief flirtation with the 0844 number where I was told I'd have to wait 15 minutes!

Title: Re: Sky Customer Services
Post by foxystoat on Dec 10th, 2010 at 5:35pm
As previously mentioned, I dialled 0800 051 2596 earlier today , pressed one when prompted.

Had to wait 3 minutes for a response, not bad on a Friday afternoon I suppose  :)

Thanks for the update, happy to provide my update here.

Title: Re: Sky Customer Services
Post by floella2 on Dec 11th, 2010 at 1:45pm
Phoned just now, Saturday afternoon at 1 pm, hit one when promoted straight though.  Excellent number.

Title: Re: Sky Customer Services
Post by a13ahl on Dec 16th, 2010 at 9:56am
It is free to call sky from a sky phone line.

Title: Re: Sky Customer Services
Post by CJT-80 on Dec 16th, 2010 at 1:59pm

a13ahl wrote on Dec 16th, 2010 at 9:56am:
It is free to call sky from a sky phone line.


Much the same as it's ALSO free to call BT from a BT landline, Phonebox, or indeed most/if not ALL landlines.

However with Sky it's HUGELY expensive to call them from any other provider except themselves!

I doubt I would use Sky ever again.

:(

*edited for grammer*

Title: Re: Sky Customer Services
Post by Dave on Dec 16th, 2010 at 10:58pm
Sky's subsiduary ISP UK Online is to close next month, and with it, users' e-mail addresses:

http://www.ukonline.net/sky/status.html


Quote:
q.What will happen to my UK Online email address?

a.The UK Online email server will be shut down on January 14th 2011 and all emails stored on it deleted. From January 14th 2011 onwards, any emails sent to your UK Online accounts will be returned to the sender. You will need to let your contacts know that your email UK Online address(es) will no longer work. You will also need to download and save any important emails you've stored in webmail as soon as possible.

To find out how to download any emails to your computer before the service ends click here.

q.Can I re-direct my emails from my UK Online email address to my new one?

a.No. Unfortunately, once your UK Online account has closed, you won't be able to divert any emails to a new IP address. To find out how to download any emails to your computer before the service ends click here.


When Freeserve became Wanadoo and Wanadoo became Orange, e-mail addresses at the old domain names continued. But not $ky; it isn't going to allow UKOnline e-mail accounts to continue.

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 16th, 2010 at 11:21pm

Dave wrote on Dec 16th, 2010 at 10:58pm:
When Freeserve became Wanadoo and Wanadoo became Orange, e-mail addresses at the old domain names continued. But not $ky; it isn't going to allow UKOnline e-mail accounts to continue.


This is utterly typical of Sky's totally inconsiderate corporate steamroller mentality.  Continuing to maintain the UKonline email domain would have cost them next to nothing (perhaps 1p per customer per year) but no each of their customers must change all their registered email address on potentially hundreds of websites just so that Sky corporate branding can be enforced everywhere.

I am still using a bloggs@bloggsmailbox.fsnet.co.uk old Freeserve address and although I never collect email from it using an Orange dial up connection any more and only collect my mail for the account through my broadband connection (with a different ISP) all I have to do is log on to Orange's website at least once every 270 days and click a link there to keep the account going.  Orange even considerately send me a reminder email to do this several days before they would cut off collection of emails from the account and even after this there is another 30 days allowed to reactivate the mailbox and collect any mails in it before it would get anywhere near being wiped out.  There were some screw ups when Orange first took over Wanadoo and some email addresses were permanently deleted due to IT staff incompetence without customers being warned this would happen.  However things have settled down now and Orange seem committed to allowing support for the fsnet.co.uk email addresses to remain in place indefinitely. [smiley=thumbsup.gif] [smiley=beer.gif] [smiley=dankk2.gif] [smiley=2vrolijk_08.gif]

Title: Re: Sky Customer Services
Post by mrmond on Dec 19th, 2010 at 9:32am

a13ahl wrote on Dec 16th, 2010 at 9:56am:
It is free to call sky from a sky phone line.


Not strictly true. I raised the issue of my phone call with Sky a few weeks ago and was told it's only free on weekends and after a certain point in the evenings.

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 19th, 2010 at 9:35am

mrmond wrote on Dec 19th, 2010 at 9:32am:
Not strictly true. I raised the issue of my phone call with Sky a few weeks ago and was told it's only free on weekends and after a certain point in the evenings.


It was originally free from a Sky line 24/7 to call their 0844 customer service number but then they changed the rules so that it was no longer free to call them in the weekday daytime.  Apparently Sky has never heard of anyone working shifts or of stay at home mothers or pensioners etc. :o

Title: Re: Sky Customer Services
Post by CJT-80 on Dec 19th, 2010 at 12:05pm

NGMsGhost wrote on Dec 19th, 2010 at 9:35am:

mrmond wrote on Dec 19th, 2010 at 9:32am:
Not strictly true. I raised the issue of my phone call with Sky a few weeks ago and was told it's only free on weekends and after a certain point in the evenings.


It was originally free from a Sky line 24/7 to call their 0844 customer service number but then they changed the rules so that it was no longer free to call them in the weekday daytime.  Apparently Sky has never heard of anyone working shifts or of stay at home mothers or pensioners etc. :o


Just another point to prove that Sky are money grabbing fat cats!

Regardless of BT's bad points it's FREE to call 150 from a BT landline anytime of the day

Yet another reason NOT to go with Sky!

Title: Re: Sky Customer Services
Post by valgal on Dec 19th, 2010 at 12:41pm
Excellent!  Tried the number ending 6 and was put straight through to Sky with the options.Spoke to retentions and managed to get a much better deal altogether, so a double result!  Thank you.

Title: Re: Sky Customer Services
Post by nedchester on Dec 20th, 2010 at 10:36am

valgal wrote on Dec 19th, 2010 at 12:41pm:
Excellent!  Tried the number ending 6 and was put straight through to Sky with the options.Spoke to retentions and managed to get a much better deal altogether, so a double result!  Thank you.


Can confirm the number ending in 6 still works. Got through to Sky and asked to have Sports removed. They offered me £10.25 off for the next 6 months to keep it, which is little more than I would have been paying if I took the sports off so I've kept it.

Title: Re: Sky Customer Services
Post by DesG on Dec 21st, 2010 at 6:08pm

a13ahl wrote on Dec 16th, 2010 at 9:56am:
It is free to call sky from a sky phone line.


And of course if you need to ring them because your sky landline is faulty and can't make calls....


Cheers, Des.

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 21st, 2010 at 9:12pm

DesG wrote on Dec 21st, 2010 at 6:08pm:
And of course if you need to ring them because your sky landline is faulty and can't make calls....


How do they make it free to call in that particular situation? 0844 numbers cost 20p per minute to call from a BT Payphone.

Title: Re: Sky Customer Services
Post by Dave on Dec 22nd, 2010 at 5:46pm

NGMsGhost wrote on Dec 21st, 2010 at 9:12pm:

DesG wrote on Dec 21st, 2010 at 6:08pm:
And of course if you need to ring them because your sky landline is faulty and can't make calls....


How do they make it free to call in that particular situation? 0844 numbers cost 20p per minute to call from a BT Payphone.

You would need another (working) line, also with Sly.

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 22nd, 2010 at 6:30pm

Dave wrote on Dec 22nd, 2010 at 5:46pm:
You would need another (working) line, also with Sly.


I hope I'm not jumping to conclusions but I would have thought that well over 95% of Sky customers only have the one phone line with just Sky in their home.  Furthermore in households where there are two or more phone lines it seems entirely probable that in many cases the other line might be with a different telephone company from Sky.

So in reality calling Sky about a faulty Sky phone line is usually not going to be free, especially as in most cases the phone call to Sky to report the fault is surely likely to be from a mobile phone.  And as we know 0844 numbers are almost never included in mobile phone company bundled minutes packages.

Title: Re: Sky Customer Services
Post by Dave on Dec 22nd, 2010 at 6:52pm

NGMsGhost wrote on Dec 22nd, 2010 at 6:30pm:

Dave wrote on Dec 22nd, 2010 at 5:46pm:
You would need another (working) line, also with Sly.


I hope I'm not jumping to conclusions but I would have thought that well over 95% of Sky customers only have the one phone line with just Sky in their home.  Furthermore in households where there are two or more phone lines it seems entirely probable that in many cases the other line might be with a different telephone company from Sky.

So in reality calling Sky about a faulty Sky phone line is usually not going to be free, especially as in most cases the phone call to Sky to report the fault is surely likely to be from a mobile phone.  And as we know 0844 numbers are almost never included in mobile phone company bundled minutes packages.

I thought that the use of premium customer service numbers for telephone companies is in no way limited to Sky. Virgin Media uses 0845 numbers. What about Talk Talk and Post Office Home Phone and other providers?

BT has not introduced charges and operates Freephone and UK-wide (03) numbers, particularly for calls from outside of its network. So calling BT customer services or faults is free from a landline or payphone or geographic rate from mobile phones.

Title: Re: Sky Customer Services
Post by bogof on Dec 22nd, 2010 at 11:21pm

Petite_Menace wrote on Nov 13th, 2010 at 1:46pm:
I called 0800 051 2597 this morning and got the message that the number is no longer in service and was asked to call the 0844 number.

so I called 0800 051 2596 and got the message that my SkyTalk was 'restricted' and pressed 1 and was immediately transfered to (skytalk) Customer Services. I asked to be put through to cancellations and was put straight through. I was quite glad as after my initial conversation asking to cancel I was put on hold for around 6 mins which would have cost me had I not called the free number.  ;)


Tried this today and also pressed 1 and got through.   The Sky box needed a reboot so it took about 15 minutes (with a very helpful guy in L/derry, in northern ireland.    

Title: Re: Sky Customer Services
Post by NGMsGhost on Dec 23rd, 2010 at 3:49am

bogof wrote on Dec 22nd, 2010 at 11:21pm:
The Sky box needed a reboot so it took about 15 minutes (with a very helpful guy in L/derry, in northern ireland.


I think you must mean that the Sky box firmware needed re-downloading and installing (hold down the Backup key for several seconds after disconnecting the mains power and then reconnecting it until you get a black and white text screen about downloading the firmware) as that is the only process I know that takes up to 10 minutes or so to complete on a Sky box.

Title: Re: Sky Customer Services
Post by mskyrme on Dec 23rd, 2010 at 12:15pm
Hi,

I just tried to call the 08000512596 number at 11.15am but it is no longer in service.

Title: Re: Sky Customer Services
Post by Dave on Dec 23rd, 2010 at 8:26pm

mskyrme wrote on Dec 23rd, 2010 at 12:15pm:
I just tried to call the 08000512596 number at 11.15am but it is no longer in service.

Hello and welcome to SAYNOTO0870.COM.

Thanks for letting us know. I have removed this number from the database.

If anyone comes across another suitable alternative, then please post it here and I will add it to the listings.  :)

Title: Re: Sky Customer Services
Post by Dave on Dec 28th, 2010 at 12:13pm
A new number has been submitted for Sky Customer Services, 0808 101 4437, and I have put this in the listings.  ;)

Title: Re: Sky Customer Services
Post by smileyeyes on Dec 28th, 2010 at 2:53pm

Dave wrote on Dec 28th, 2010 at 12:13pm:
A new number has been submitted for Sky Customer Services, 0808 101 4437, and I have put this in the listings.  ;)


Just want to add that for those of you who have their land line with Orange, depending on what 'package' you have, 0808's are chargeable.
Yesterday I rung Orange twice, and both advisors informed me that 0808 are the same as 0800 - free
Today I spent 1 hour talking to Sky on the above number.  I rung Orange a 3rd time just to confirm that the call was free.......
The Manager I spoke to asked 2 separate advisors about 0808 charges for customers who have Home Max Broadband and land line,
and he was told that I would be charged the same as if I had dialled an 0845 number