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Sky Customer Services (Read 2,015,644 times)
scottie
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Re: Sky Customer Services
Reply #330 - Nov 14th, 2007 at 6:40pm
 
Used various numbers to call sky kept being told numbers no longer in service, got through using 01506 421825. I was asked to choose an option I did nothing was then asked again and I did nothing, was then asked to key in my telephone number again I did nothing this was repeated and after doing nothing I was put in to the customer services queue and after holding for a while, at no cost to me, my call was dealt with by an unfriendly customer service agent who was eventually able to resolve my multiroom problem. Hope this helps save you all some pennies.
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bakerag
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Re: Sky Customer Services
Reply #331 - Nov 16th, 2007 at 12:17pm
 
Forget about using any telephone numbers.

I have found I get a very fast response by using the following email addresses.

james.murdoch@bskyb.com
allcustomercareescalation@bsyb.com
customerzone@bskyb.com
execcustenq@bskyb.com

I emailed on a wednesday and was promised and engineer for the same friday.
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dixie
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Re: Sky Customer Services
Reply #332 - Nov 16th, 2007 at 6:48pm
 
An update on 01506 421 746
The message starts 'Thanksfor calling the Regional support team' and then goes on to talk about a mobile seal(????) technology enquiry.
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flunkyou2
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Re: Sky Customer Services
Reply #333 - Nov 17th, 2007 at 9:10pm
 
hey guys can anyone help me please..... and save me lots of money.

I could do witch a geographical number for this 08700103505 please  Wink

Thanks for any help  Tongue
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« Last Edit: Nov 17th, 2007 at 9:21pm by flunkyou2 »  
 
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jgxenite
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Help us to help you -
read the instructions!!

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Re: Sky Customer Services
Reply #334 - Nov 17th, 2007 at 9:53pm
 
Well, the most we can possibly gather is that this number has something to do with Sky? Can you please post some further information or we won't be able to help you.
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I don't mind helping you with your request as long as you read the instructions!
 
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flunkyou2
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Re: Sky Customer Services
Reply #335 - Nov 17th, 2007 at 10:19pm
 
sorry i didnt post info.....  Roll Eyes this number is the main Sky Engineers number. I have to ring it around 10 times a day and the calls can last up to 10mins each!!!  Shocked

If any more info is needed ill try and help Smiley

thanks once again
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Dave
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Re: Sky Customer Services
Reply #336 - Nov 17th, 2007 at 10:46pm
 

If you search the database for 'sky', the first result gives a link to this post. I found 01506 421746 answers with a menu with an options for engineers. Also, a member tried 01506 831786 and reported back that it's for engineers only.

Are you employed by Sky? Or are you an aerial rigger who installs Sky TV dishes?
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« Last Edit: Nov 19th, 2007 at 12:21pm by DaveM »  
 
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Dave
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Re: Sky broadband
Reply #337 - Nov 18th, 2007 at 12:47pm
 
umster wrote on Nov 11th, 2007 at 10:08am:
Are there any numbers for Sky Broadband directly and Tier 3, please

Tier 3 technical support is 0800 053 2320

Also works for UKonline and Easynet.
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flunkyou2
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Re: Sky Customer Services
Reply #338 - Nov 18th, 2007 at 6:48pm
 
Dave wrote on Nov 17th, 2007 at 10:46pm:
If you search the database for 'sky', the first result gives a link to this post. I found 01506 421746 answers with a menu with an options for engineers. Also, a member tried 01506 831786 and reported back that it's for engineers only.

Hey ya cheers for the numbers but the 01506831786 dont work and the 01506421746 is only for  the north of england i need it for the west midlands Smiley

Dave wrote on Nov 17th, 2007 at 10:46pm:
Are you employed by Sky? Or are you an aerial rigger who installs Sky TV dishes?

yeah im a subby for sky Smiley
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« Last Edit: Nov 19th, 2007 at 12:23pm by DaveM »  
 
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scouse66
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Re: Sky Customer Services
Reply #339 - Nov 19th, 2007 at 4:58pm
 
Just used 08000532320 got a really helpfull guy unfortunately he is UKonline or Easynet NOT SKY T3
Does anyone have the sky broadband T3 direct no??????
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umster
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Re: Sky broadband
Reply #340 - Nov 19th, 2007 at 11:06pm
 
Dave wrote on Nov 18th, 2007 at 12:47pm:
Tier 3 technical support is 0800 053 2320

Also works for UKonline and Easynet.


Top Man!!! Thank you very much
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« Last Edit: Nov 20th, 2007 at 1:35pm by DaveM »  
 
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Dave
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Re: Sky broadband
Reply #341 - Nov 19th, 2007 at 11:13pm
 

Does it work?? scouse66 says it doesn't work for Sky Tier 3.  Undecided
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« Last Edit: Nov 20th, 2007 at 1:34pm by DaveM »  
 
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scouse66
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Re: Sky Customer Services
Reply #342 - Nov 20th, 2007 at 8:23am
 
That number is live but as I posted previously it is to a guy responsible for UK online & Easynet.
Is there a number to SKY T3
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Steved
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Re: Sky Customer Services
Reply #343 - Nov 20th, 2007 at 11:08am
 
Hi,

Juts used the 01506 421882 number & got through straightaway. Like the man says just hit option 5 and ignore the "enter your telephone number" bit
The sky person was very polite and helpful, sorted me out with half-price movies over Christmas (wooo!), and only tried to sell me Sky Talk a little bit.
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umster
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Re: Sky broadband
Reply #344 - Nov 20th, 2007 at 4:25pm
 
Dave wrote on Nov 18th, 2007 at 12:47pm:
Tier 3 technical support is 0800 053 2320

This line is for Easynet and UKonline customers, however the guy did put me through to Tier 3 Sky support.

Just ask to be put through to Tier 3 sky support. Cool
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« Last Edit: Nov 21st, 2007 at 1:24pm by DaveM »  
 
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