General point re Tiscali/Pipex: it is obvious there are loads of disgruntled people who object to the way they are now treated by Tiscali. I have learned that many if not all their staff in Manchester are being fired in September and the people who do answer the phone on the 0161 number are being "retained" merely to field calls and do the job to get the redundo, and who can blame them? I just have received another nonsensical "customer services" response which shows patently the new people answering these calls and letters (allegedly in the Phiilipine or even New Zealand!) know nothing.

Is there any way a "class" action or complaint be submitted to OFCOM (or whoever the regulator is now) based on the fact that when most of us contracted with Pipex it was a British company with proper service and telephone numbers. Having been taken over by a faceless company with apparently no proper UK offices and telephone numbers should we not have the right to terminate our agreement with them forthwith regardless of contract date because we are no longer receiving the level or quality of service which we signed up for? We must all learn to vote with our feet. In the US, 0800 service numbers are the norm.

Mike Gordon

hello
Called Pipex today about a phone problem, trying to use numbers in alternative numbers database.  Most did not work, but got through on 02033028403.  After jumping through usual hoops the guy said I needed technical support, refused to transfer me, and said I should use the 0871 6633300 number.
However, I tried and got through on 02033028404.  Girl there was helpful, transferred me to Technical Support, and am now waiting for advice/result from them..........?