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London Blasts - Using 0870 as Emergency Number (Read 379,695 times)
NonGeographicalMan
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Re: London Blasts - Using 0870 as Emergency Number
Reply #150 - Jul 11th, 2005 at 8:35am
 
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What a load of tosh. Unethical behaviour is NOT considered ususal business practice at all. There are always roques but in the end you can't build a business on deceit. It will blow up in your face.

You mean Ratners, AuctionWorld etc?

There are still a lot of other Ratners and AuctionWorlds firmly in business out there though.

Just look at DSG Retail Ltd and Comet and the appalling lies their staff tell customers about their 3 year warranties.
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NonGeographicalMan
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Re: London Blasts - Using 0870 as Emergency Number
Reply #151 - Jul 11th, 2005 at 8:40am
 
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Ofcom criticised the Police Information Technology Organisation for using the expensive 0870 number for helplines after it was offered the free 0800 or cheaper 0845.

A source said the choice was "inappropriate".
And who is going to criticise Ofcom and Tessa Jowell for having spent years pontificating over what to do about an issue that the public has already long been furious about.

Also who is going to criticise Ofcom for only holding regular meetings to dicuss what its plans are on NTS with the main industry telcos but not with either the main call centre operators or with any major consumer interest groups.

Also who is going to criticise Ofcom for blaming Pito and C&W for its own regulatory bungling or even blatant cynicism.

Or is that a newspaper story for 2006?
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juby
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Re: London Blasts - Using 0870 as Emergency Number
Reply #152 - Jul 11th, 2005 at 9:08am
 
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Was this ITV News ??

Thanks
Daniel


Only just seen your request, sorry. But yes it was the opening lines of ITV news at 2300 last night.

juby
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juby
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Re: London Blasts - Using 0870 as Emergency Number
Reply #153 - Jul 11th, 2005 at 9:23am
 
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At their £4million home in Western Turville, Bucks, Valerie Lapthorne rambled: "I know what you're thinking... fat cat, fat wife. Ha, Ha.



I didn't know she was fat, did anybody else?

juby
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Kiwi_g
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Re: London Blasts - Using 0870 as Emergency Number
Reply #154 - Jul 11th, 2005 at 9:27am
 
Just looked at the Google UK search engine.

Hang the mouse over the ribon and guess what .......

"Friends & family hotline for London explosions :

0870 1566 344

Does anyone have the time/contacts to put them right?
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PeDaSp
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Re: London Blasts - Using 0870 as Emergency Number
Reply #155 - Jul 11th, 2005 at 10:30am
 
The Met website finally has an 020 number listed after the 0870.

But why on earth don't they just remove the 0870 altogether? Or at least put a warning:

To pay up to 50p a minute to find out if your loved ones are dead or injured call: 0870....

Or to pay just the cost of a regular call phone: 020...

Plus they have managed to correct the incorrect formating of the international number.
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NonGeographicalMan
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Re: London Blasts - Using 0870 as Emergency Number
Reply #156 - Jul 11th, 2005 at 11:00am
 
Quote:
The Met website finally has an 020 number listed after the 0870.

But why on earth don't they just remove the 0870 altogether? Or at least put a warning


It has taken them until today to put 020 on an equal footing because all the people at the Met who could request it and the web developers who could implement it had pushed off for the weekend.  Never mind that the relatives needed to call the number 24/7 and that newspapers publish at the weekend.  The fact is that from 5pm Friday to 9am Monday those who had the power to listen were putting their feet up.

The reason the 0870 number is still published is because the 020 number only goes to one of the 20 regional call centres thus if only the 020 number was listed this call centre would be permanantly engaged and no one able to get through.  But by leaving the 0870 number they ensure that when people get the engaged tone on 020 they will still call 0870 instead.

How very convenient that the 020 number is only finally published on an equal footing today when the number of calls made will have now slowed to a trickle.  Perhaps the staff at Pito own shares in the major uk mobile phone operators who have made far more out of this whole scam than C&W.
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« Last Edit: Jul 11th, 2005 at 11:01am by N/A »  
 
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bigjohn
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Re: London Blasts - Using 0870 as Emergency Number
Reply #157 - Jul 11th, 2005 at 11:26am
 
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The Met website finally has an 020 number listed after the 0870.


Where?

Met site still gives 0870 no priority at this moment  see

  www.met.police.uk/news/terrorist_attacks/

As do London Ambulance,London Govt, Sky etc


Earlier today i heard Tessa Jowell say on TODAY she was looking into it.(Then again pigs might fly!!!)

Isnt it about time we had a statement from the Mobile Companies offering to make a substantial donation to the Disaster fund.
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« Last Edit: Jul 11th, 2005 at 11:32am by bigjohn »  

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NonGeographicalMan
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Re: London Blasts - Using 0870 as Emergency Number
Reply #158 - Jul 11th, 2005 at 11:33am
 
Quote:
Where?

Met site still gives 0870 no priority at this moment  see
http://met.policeuk/news/terrorist_attacks/


At www.met.police.uk/news/terrorist_attacks but not at the incorrect web link that you gave which does not exist. Roll Eyes

As the original posters says the geographic number is now shown after the 0870 number as a direct alternative.  When added on Friday night it was then only shown as an 00 44 number to call from overseas.  As I highlighted they cannot withdraw the 0870 because the 020 number only links to one call centre.  They could of course by now have replaced the 0870 number with 0800 but presumably Pito wasn't willing to stump up the extra cash.  0800 numbers still cost a bomb to call from most mobiles or from overseas.
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« Last Edit: Jul 11th, 2005 at 11:58am by N/A »  
 
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Tanllan
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Re: London Blasts - Using 0870 as Emergency Number
Reply #159 - Jul 11th, 2005 at 11:34am
 
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The reason the 0870 number is still published is because the 020 number only goes to one of the 20 regional call centres thus if only the 020 number was listed this call centre would be permanantly engaged and no one able to get through.  But by leaving the 0870 number they ensure that when people get the engaged tone on 020 they will still call 0870 instead.

But I recall arranging a very simple system (using Videotron, when they operated in West London) whereby we could hunt calls over the public network, using Videotron's Nokia switch, so that calls to a single number (081 as it was then), could be hunted over four switchboards - each on a different public exchange with destinations in 081 and 071.
Now if I could do that, having told Videotron what their switch could do, then why not the Met?
Sorry, silly question; but it should not be a silly question.
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NonGeographicalMan
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Re: London Blasts - Using 0870 as Emergency Number
Reply #160 - Jul 11th, 2005 at 11:39am
 
Quote:
Isnt it about time we had a statement from the Mobile Companies offering to make a substantial donation to the Disaster fund.


Perhaps they would also care to donate the hundreds of millions a year they scam from broken down motorists who they charge premium rates to when calling the breakdown services 0800 numbers on their mobiles.

Or perhaps Ofcom and Miss Jowell could simply make it illegal to revenue share on or charge any more for calls to all 084/7x numbers.  But at the moment Ofcom's friends from the Telecoms industry aren't saying they want to lose this money at the NTS Focus Groups so Ofcom and Miss Jowell are ducking doing anything

Ofcom's NTS Options for the Future document by the way completely fails to address the whole issue of NTS call costs to mobiles, especially to 0800 numbers where no one thinks there is an issue on fixed lines but there most definitely is one on all mobiles apart from Orange contract mobile phones
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Keith
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Re: London Blasts - Using 0870 as Emergency Number
Reply #161 - Jul 11th, 2005 at 11:39am
 
I have been in contact with a GLA member I know and a  MP I know (not mentioning any names to ensure I don't embarass them if this doesn't go anywhere!).

As previously mentioned the GLA member has questioned the Chief Executive of the Metropolitan
Police, but han't had a response yet. The MP has put down questions on this in the house of commons.

Will let you know outcome.

As mentioned before I'm new to this forum, but I have ben waging my own personal campaign on this for sometime. It was the London Bombing helpline that made me go ballistic and I found this site.

FYI when I started my little campaign in 2002 I received a full refund from BT for all 0870 calls made by me amounting to about £135. The critical factor here was that they stumbled over the following wording when called:

'The rate for a national call'

and

'A national rate call'

To any normal person these would be the same thing and it was so easy to get them to say the wrong one for the wrong circumstances and hence quote the price incorrectly. They just tied themselves in knots without any help from me. This followed 2 genuine calls from me where I was quoted that 0870 numbers cost the same as a non local geographic number, only to find it hadn't when I got my bill.

I suspect it would not be so easy now.

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NonGeographicalMan
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Re: London Blasts - Using 0870 as Emergency Number
Reply #162 - Jul 11th, 2005 at 11:41am
 
Quote:
Now if I could do that, having told Videotron what their switch could do, then why not the Met?

Because presumably you were willing to pay the call forwarding cost of these calls? Wink

The Met are not willing to pay anything for phone call handling or call forwarding.  They want the callers to pay the lot.
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NonGeographicalMan
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Re: London Blasts - Using 0870 as Emergency Number
Reply #163 - Jul 11th, 2005 at 11:47am
 
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FYI when I started my little campaign in 2002 I received a full refund from BT for all 0870 calls made by me amounting to about £135. The critical factor here was that they stumbled over the following wording when called:

You must have written a very persuasive letter indeed.

The BT line to me when I have challenged them over 0870 for several years is that this is a special enhanced form of call switching that costs them more to run and so justifies an extra cost.

They never offered any satisfactory explanation whatsoever as to why 0870 was even excluded from Friends & Family.

I have just heard a member of the European Commission on Radio 4 You & Yours making pathetic pleas that if there is a bit more publicity for the cost of European mobile roaming costs on their website then the prices for call roaming will fall.

Get real this is like hoping to embarass bank robbers into returning the proceeds of their heist.  The only way to deal with crooks is to pass new laws against them and build more jails.
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bigjohn
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Re: London Blasts - Using 0870 as Emergency Number
Reply #164 - Jul 11th, 2005 at 11:50am
 
[quote author=NonGeographicalMan lAt www.met.police.uk/new/terrorist_attacks but not at the incorrect web link that you gave which does not exist. Roll Eyes

As you will see i amended it quite quickly after noticing my mistake!!! You appear to have missed an s off news on your posting Wink

With modern switches is it not possible to have exactly the same routing/switching facilities on geographical numbers,as you can have on 0870.
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« Last Edit: Jul 11th, 2005 at 11:51am by bigjohn »  

BJ.
 
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