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Traveline (Read 61,034 times)
CJT-80
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Re: Traveline
Reply #30 - Sep 1st, 2010 at 6:41pm
 
Right quick report back,

the website on a Blackberry worked fine and was perfectly up to date!

It's functionality and style is basic but ideal for a mobile user, and it DID work with all of the bus stop codes I entered saving me texting them @ a cost of 25p plus standard rates (35p in total for me).

I would recomend other moile uses give it a try and report back their findings.

Thanks,

* oh btw I am in Sussex, and was accessing Brighton and Hove bus information *
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Re: Traveline
Reply #31 - Sep 25th, 2010 at 1:14pm
 
Sorry to keep this post going,

I was randomally searching around the web and came accross a VERY interesting link from Traveline - http://www.pti.org.uk/telephone.htm

It lists the call costs from quite a few providers and from Call Boxes.

Also info from the ASA and PhonePay Plus.

Worth a read...

Edit - this is interesting to: http://www.pti.org.uk/docs/Numberchange.htm

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« Last Edit: Sep 25th, 2010 at 1:17pm by CJT-80 »  

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CJT-80
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Re: Traveline
Reply #32 - Sep 25th, 2010 at 3:29pm
 
Have just contact South East and National Traveline with the follwing:

"Dear Sir/Madam,

I am contacting you regarding the cost of calling Traveline via it's 0871 number mainly from a Mobile.  The current cost is estimated to be from 20-40p per minute to contact your Call Centres from a UK mobile phone. Whilst this charge is NOT levied by yourselves, it's because you use an 0871 number that we have to pay extra. Ofcom have introduced 03 numbers and it would be better for you to use such a number for us to contact you. Your original number 0870 608 2 608 could easily become 0370 608 2 608 and would be charged at a standard geographic rate rather than the "premium" cost it now is. It is quite obvious you are happy to make money out of callers to Traveline, even more so with this press release - http://www.pti.org.uk/docs/Numberchange.htm proving the number change was nothing more then a need to make money to run the service! As it's the ONLY advertised service we have NO choice but to use it. I await your response with interest."

We shall see,
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Re: Traveline
Reply #33 - Sep 25th, 2010 at 4:30pm
 
CJT-80 wrote on Sep 25th, 2010 at 3:29pm:
… Whilst this charge is NOT levied by yourselves, it's because you use an 0871 number that we have to pay extra. …

This sentence concedes an inch. Expect them to take a mile in the response.  Roll Eyes

Remember that 0871 numbers are now officially classified as being Premium Rate Services (PRS), so feel free to use the term.


The issue, which Traveline and other users of these and similar numbers choose to elude to is the fact that their provider levies a premium to callers' telephone companies, and hence that the outcome is that retail call charges are higher than those for normal numbers.

The exact call charge is of course down to the caller's telephone company. But the fact that call charges will be higher is down to the user of the number.


When the regulation that applies to BT which keeps its call charges abnormally low is removed, the cost of calling will increase to more reflect the premium passed to Traveline.
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« Last Edit: Sep 25th, 2010 at 4:32pm by Dave »  
 
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CJT-80
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Re: Traveline
Reply #34 - Sep 26th, 2010 at 2:25pm
 
A response from Traveline South East - http://www.travelinesoutheast.org.uk/

"Thank you for your comment.

Traveline is an independent organisation and we have to find sources of income to pay for the services which we offer.  The major part of our costs are covered by local authorities - who generally pay for the information systems that we use and the continual collation of service information from all operators. We make this information free of charge on our web sites., But for those who want the additional service provided by the call-centre traveline nationally has decided that it should use an 0871 number, from which traveline earns a few pence per minute from the standard 10p per minute call charge.  Mobile operators then add their own heavy charges on top of the standard tariff - and that is something that we are not able to influence.

The basic cost for an 0871 call to the user represents about 10% of the direct costs of delivering that information from the call-centre .... on top of that there are the costs of the systems provided, and of the data collation, that makes traveline possible.  Traveline believes that this is reasonable level of contribution to be sought from callers.  As I am sure you are aware, there is no cost for accessing the same information through our web sites.

If you have an iphone we already provide "traveline south and east"
information as an app - the app costs £1.79 but it is then a free service thereafter.  If you have a mobile web browser you can also use our site to get information for free - we recommend using the large text interface on a mobile phone.

I hope this gives you some explanation of the background to the decision to use an 0871 number for access to traveline's call-centres and ways you may be able to avoid this by using the internet on your mobile phone if you have that feature. "

Any views?

** Thank you to Dave for his comments, you were right! **

Sad
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Re: Traveline
Reply #35 - Sep 26th, 2010 at 3:14pm
 
CJT-80 wrote on Sep 26th, 2010 at 2:25pm:
A response from Traveline South East - http://www.travelinesoutheast.org.uk/

"… But for those who want the additional service provided by the call-centre traveline nationally has decided that it should use an 0871 number, from which traveline earns a few pence per minute from the standard 10p per minute call charge.  Mobile operators then add their own heavy charges on top of the standard tariff - and that is something that we are not able to influence.

Yet again, we encounter an organisation that maintains that BT call rates (10 pence per minute in this case) are the norm (the word "standard" is used in the response). And then continues the usual buck passing to only mobile providers.

The reference to "the standard tariff" is, of course, total twaddle. The liberation of call providers and tariffs means that there is now no "standard" call rate.

To understand this, consider the position from call retailers' (telephone companies we make calls with) point of view. The "wholesale" cost per minute to connect calls to Traveline's 0871 number is about 9.5 pence per minute, whereas the rate for normal geographic and 03 calls is 0.5 pence per minute.

For those call providers which do charge a call price of 10 pence per minute (plus connection), they only apply very tiny mark-up compared to that of normal calls. Thus, such a rate is heavily discounted, for the direct benefit of the call recipient (Traveline).

The point is that, the nearest we could get to defining any "standard" is a differential of 9 pence per minute on any tariff. Mobile operators generously exceed this "standard" margin and (perhaps rightly) come under attack in the response.

Yet, at the same time, some landline providers' margins (which as I've said are abnormally low) are considered the standard by users of these numbers!


The sooner the regulation which applies only to BT is lifted which is responsible for enforcing these abnormally heavy discounts is removed, the better! These organisations continue to hide behind it.

When it is removed, call prices to 084x/0871/2 numbers will rise to more reflect the premiums passed on to number users. Organisations will then have to wake up and smell the coffee!
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« Last Edit: Sep 26th, 2010 at 3:15pm by Dave »  
 
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Re: Traveline - Southeast
Reply #36 - Jan 2nd, 2011 at 12:59am
 
I've checked through the alternatives we have for Traveline in each area (i.e. those which the 0871 directs calls to; not individual bus companies).

All still work except for East Anglia (Cambridgeshire, Norfolk, Suffolk) which was (and still is according to its website) operated by EWA Ltd. The number is 01245 454385 which is now not recognised and I have replaced this with EWA's switchboard number, 01245 492828, with a note that callers will have to ask to be put through.

The other two we don't have are East Midlands and South West, which are both operated by Telephone Information Masters Ltd in Exeter, along with Traveline South East.
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« Last Edit: Dec 23rd, 2013 at 7:39pm by Dave »  
 
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Traveline covering Gloucestershire
Reply #37 - Apr 28th, 2011 at 3:15pm
 
Don't know if this may help someone, I couldn't find any reference in the database to this one.   I was directed by GCC to Traveline on 01452 418630, this was answered with a message that for bus times etc ring an 0871 number, however, it then said for Customer Services press 1, I did this and was answered by a very helpful lady who quite happily answered my question about bus services in Cheltenham on a Bank Holiday.  It might be worth adding the 01452 number + press 1 to the database.
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CJT-80
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Re: Traveline covering Gloucestershire
Reply #38 - Apr 28th, 2011 at 4:10pm
 
Barbara,

Will check the number and get it varified

many  thanks

Smiley
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Re: Traveline covering Gloucestershire
Reply #39 - Apr 28th, 2011 at 5:05pm
 
Barbara,

I have called that number and it appears to be for Stagecoach West Head Office,

it is only open Monday - Friday 9-5pm, and does not allow you to press any menu options outside of these hours.

Will have a word with Dave about it

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Re: Traveline
Reply #40 - Apr 28th, 2011 at 7:54pm
 
Barbara wrote on Apr 28th, 2011 at 3:15pm:
Don't know if this may help someone, I couldn't find any reference in the database to this one.   I was directed by GCC to Traveline on 01452 418630, this was answered with a message that for bus times etc ring an 0871 number, however, it then said for Customer Services press 1, I did this and was answered by a very helpful lady who quite happily answered my question about bus services in Cheltenham on a Bank Holiday.  It might be worth adding the 01452 number + press 1 to the database.

We have visited Traveline quite a number of times and I have joined your thread to the existing one.

The 0871 number directs calls to different call centres in different areas. Gloucestershire is served by Traveline South West and we have been aware for several years now that it is answered by a call centre in Exeter, but have been unable to source a geographic number for it.

To re-cap, Traveline South West
(Cornwall, Devon, Somerset, Gloucestershire, Bristol, Dorset, Wiltshire, Hampshire)
, Traveline South East
(Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Essex, Reading, Wokingham, Bracknell, West Berkshire Slough, Windsor & Maidenhead, Surrey, East and West Sussex, Kent, Isle of Wight)
and Traveline East Midlands are operated by Telephone Information Masters which is based in Exeter. We have no direct 01392 numbers for any of these.

The other one we don't have a number for is Traveline East Anglia
(Cambridgeshire, Norfolk, Suffolk)
and this is operated by EWA Ltd. We used to have a working number for this one, but it was disabled.


Individual bus operators may well be able to provide timetable information for their own services. Whether they can do so for other operators and if so whether they are impartial are other matters.

Stagecoach Bus Gloucester gives the customer services number as 01452 418630, so I have added this to the database under that name with the 0871 number. This makes it clear that it is for one particular operator and not the generic Traveline as the 0871 number.
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« Last Edit: Dec 23rd, 2013 at 7:37pm by Dave »  
 
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traveline cymru number
Reply #41 - Dec 22nd, 2013 at 11:28am
 
The old number stopped working a good while ago, the other number on here doesn't work either, and I have suggested it is taken off.

meanwhile, does anyone know how I can contact them, cos their website is cumbersome to say the least!!
thanks
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Re: traveline cymru number
Reply #42 - Dec 22nd, 2013 at 12:18pm
 
At the very least, send them a comment about their 0871 number!

http://www.traveline-cymru.info/contact-us/
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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CJT-80
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Re: traveline cymru number
Reply #43 - Dec 22nd, 2013 at 2:40pm
 
Heinz wrote on Dec 22nd, 2013 at 12:18pm:
At the very least, send them a comment about their 0871 number!

http://www.traveline-cymru.info/contact-us/



If the reply is anything like the one I got from Traveline South East.. it just falls on deaf ears with them!

I am REALLY hoping this new EU Directive affects them!
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Re: Traveline
Reply #44 - Dec 22nd, 2013 at 11:11pm
 
StarGazing wrote on Dec 22nd, 2013 at 11:28am:
The old number stopped working a good while ago, the other number on here doesn't work either, and I have suggested it is taken off.

meanwhile, does anyone know how I can contact them, cos their website is cumbersome to say the least!!
thanks

Thanks for posting about this. I've joined your posting to the extensive thread we already have running for Traveline.

Traveline is a network of call centres which are available via the number 0871 200 2233.

I've been through the list of individual Traveline alternatives and cleared out those which no longer work:

Traveline Cymru - Previously verified numbers were 01766 543100/1 and these are now not recognised. The service was provided by Galw whose domain galw.org is no longer registered.

Traveline North East & Cumbria is covered by two different call centres. 0191 244 5695, which is now not recognised was for Northumberland, Tyne & Wear, Co Durham, Hartlepool, Stockton, Middlesbrough, Recar & Cleveland. The new alternative, 0191 202 0747, is the main menu for Nexus on which there is an option for Traveline.

01946 598201 was for Cumbria and was operated by Traveline Cumbria Limited whose web address, www.traveline-cumbria.co.uk forwards to this address on the Cumbria County Council website, which returns a 404 "page not found" error. Calls are now answered by Telephone Information Masters in Exeter, which also takes calls for some other areas.

Traveline North West Lancashire area was previously 01772 849101 but this number is now not recognised. It was previously operated by Lancashire County Council and is now run by Telephone Information Masters.

Traveline West Midlands was previously operated by Centro and verified alternatives were 0121 200 **** (now used by another unconnected company) and 024 7655 9559 (not recognised). Telephone Information Masters says it answers calls on behalf of Traveline West Midlands.


In order to find an alternative for Traveline Cymru we need to find out which company or organisation operates it. A news release was issued by Traveline Cymru on 10th July 2012 entitled Future of Traveline Cymru call centre secured:
Quote:
The Welsh Government’s public transport information service has secured the future of a North Wales call centre after its owners went into administration.

Twenty jobs at the call centre in Penrhyndeudraeth have been safeguarded as a result of the takeover by Traveline Cymru.

The move has meant that Traveline Cymru has brought what was an outsourced service in house for the first time and will now operate the bilingual call centre to ensure that a continued high level of public transport information is delivered in Wales and to save public money by achieving a reduction in the cost of providing the service.

Operating from a community hall in the centre of Penrhyndeudraeth, the call centre handles more than 230,000 calls a year for Traveline Cymru, in addition to providing the booking function for the Bwcabus scheme in rural Carmarthenshire & Ceredigion, the Customer Service function for First Cymru and the Welsh language service for National Rail Enquiries.

This explains why galw.org is no longer registered, as the company has gone out of business.

PTI Cymru is the operator of the call centre and its details are:

PTI Cymru Ltd | Market Hall | High St | Penrhyndeudraeth | Gwynedd | LL48 6LP
Telephone: 01766 772120

Look up on BT Phonebook companies called
pti
in postcode
LL48
returns an entry for this company with telephone 01766 772100. Note the similarity to the number above, this suggesting that it might have a block of numbers. However, calling 01766 772100 reveals that it is Traveline Cymru! I have listed this in the database.


Here is a summary of the Traveline areas we don't have alternatives for, all of which are operated by Telephone Information Masters:

As I've mentioned previously, we have no known number to access the Exeter call centre of Telephone Information Masters.
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« Last Edit: Dec 23rd, 2013 at 7:40pm by Dave »  
 
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