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Surgeries charge more for calling (Read 174,021 times)
Dave
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Re: Surgeries charge more for calling
Reply #150 - May 8th, 2009 at 12:22pm
 
A new health helpline has started up in Devon using a revenue sharing 0845 number:

http://www.devonpct.nhs.uk/default.asp?news=185

Easier access for dental patients in Devon as new helpline goes live
Tuesday, May 05, 2009

People in Devon that wish to visit an NHS dentist are now able to get advice over the phone.

This comes after Devon Primary Care Trust (PCT) launched a new helpline that will provide information on how to access dental services.

From 1 May, the helpline will be available on weekdays between 8am and 6pm. During evenings and weekends, there will be an answer phone message directing patients to out-of-hours dental cover.

The helpline is available for all dental enquiries for patients residing in or visiting the Devon PCT area.

Andrew Harris, Devon PCT’s dentistry lead, said: “We are sure that people who wish to access an NHS dentist will be pleased that they will now be able to get instant advice over the phone.

“We have listened to our patients and this step will ensure they have greater access to information about NHS dental services.”

For more information contact the dental helpline number on 0845 002 0034 or email devondentalhelpline@nhs.net Alternatively, write to Devon Dental, P.O. Box 524, Exeter, Devon, EX2 8PF.

Patients that require urgent care outside of normal working hours should contact 01392 823 682.


A report in a local newspaper is here:

http://www.devon24.co.uk/sidmouthherald/news/story.aspx?brand=SMHOnline&category...
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malbear
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Re: Surgeries charge more for calling
Reply #151 - May 13th, 2009 at 1:17pm
 
Dr Howe your talking a load of crap 5p is not going to break the bank.It will if you are keep on line for 15 to 20 minutes and no one picks the phone up.My mother spoke to a person and he told her that when his phone bill arrived it cost him £25 just trying to ring the doctors and still he never spoke to anybody.
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