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T Mob PAYG expensive calls to 08 numbers. (Read 9,098 times)
moneysavin
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T Mob PAYG expensive calls to 08 numbers.
Jul 18th, 2007 at 2:12am
 
I see that T-Mob payg are now charging up to £2.50p a minute to call 08 numbers.

http://www.t-mobile.co.uk/shop/mobile-phones/price-plans/pay-as-you-go/

 
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« Last Edit: Jul 18th, 2007 at 2:13am by moneysavin »  
 
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NGMsGhost
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #1 - Jul 18th, 2007 at 10:33pm
 
I couldn't seem to find them using the link given.  Which particular 08 numbers cost £2.50 per minute?
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« Last Edit: Jul 18th, 2007 at 10:54pm by DaveM »  

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DaveM
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #2 - Jul 18th, 2007 at 11:01pm
 
Moneysavin

On that link, under the section marked Quick Guide to costs, in the Other costs per minute table, it advises -

Please call customer services on 150 for further information about charges for specific numbers starting with 08 or 05

So where please does it mention this £2.50 charge ??
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idb
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #3 - Jul 18th, 2007 at 11:49pm
 
When I open the link, it states "Free-2.50" as highlighted below. The table text is pasted below without formatting.


Other costs per minute
All Plans  Voicemail Customer Services 0800/0500/0808 Other 08 numbers MMS
10p Free-25p Free-40p Free-£2.50 20p
Please call customer services on 150 for further information about charges for specific numbers starting with 08 or 05
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DaveM
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #4 - Jul 19th, 2007 at 12:28am
 
OIC !!  Undecided

It's
FREE upto £2.50
, NOT £2.50

I think we need to talk to T-Mobile Customer Services to get the full list from them ??
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NGMsGhost
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #5 - Jul 19th, 2007 at 1:11am
 
DaveM wrote on Jul 19th, 2007 at 12:28am:
I think we need to talk to T-Mobile Customer Services to get the full list from them ??


But how do they get away with not publishing a full list of charges on their website when that info ought to be far easier to access than waiting 20 minutes on hold for one of their dumb customer service operatives.
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Dave
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #6 - Jul 25th, 2007 at 9:06am
 
Having recently updated my comparison of 01/02 call charges vs 084x/087x, I have discovered that T-Mobile are by far the worst offenders with regards lack of pricing information. Orange appears to have conflicting information as to which tariff new PAYG customers are put on, probably brought about by the fact that they are forever changing tariffs.

As has been pointed out, T-Mobile only state a range of prices, something which clearly breaches Ofcom's new regulations that were drawn up a year ago.
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NGMsGhost
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #7 - Jul 25th, 2007 at 9:29am
 
Dave wrote on Jul 25th, 2007 at 9:06am:
As has been pointed out, T-Mobile only state a range of prices, something which clearly breaches Ofcom's new regulations that were drawn up a year ago.


Why not complain to Ofcom up to CEO level about this?  Then having received an inadequate reply from Ofcom go to your MP to make a formal complaint to the Parliamentary Ombudsman about Ofcom's repeated failure to fulfil and enforce its principal duty to the UK citizen consumer and repeatedly allowing business to get away with commercial murder.
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anon y mous
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #8 - Jul 30th, 2007 at 11:08pm
 
I asked T-Mobile for a list of the prices of 0870 calls (I am a customer of theirs) and they sent me this leaflet in the post.

It was not very useful, however, since it only said the vague price bracket - i.e. between 50ppm and 250ppm next to 08 numbers, or something like that.
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NGMsGhost
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Re: T Mob PAYG expensive calls to 08 numbers.
Reply #9 - Jul 31st, 2007 at 3:40am
 
anon y mous wrote on Jul 30th, 2007 at 11:08pm:
It was not very useful, however, since it only said the vague price bracket - i.e. between 50ppm and 250ppm next to 08 numbers, or something like that.


Which is against Ofcom rules so write to Ofcom's Director Of Investigations, David Stewart, asking him to investigate the failure of TMobile to fully disclose all their non geographic call prices on an equal level as call costs to 01/02 numbers.  Ofcom's regulations now require this.
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