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Police introduce charges for non-emergency calls (Read 384,805 times)
derrick
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Re: Police introduce charges for non-emergency cal
Reply #240 - Jul 5th, 2009 at 11:19am
 
Dave, re Lancashire Constabulary , when clicking on the "here" link in the first box far right hand side, "Contact details for all police stations are here" I get "The page cannot be found"

The following is from the browser bar on the Lancashire Constabulary search page, but when you click on it, you only get the main search page and not the page for Lancs Constab, why does this always happen? Why does the address in the browser bar not take me to the page I have linked to which is the one giving the numbers?

http://www.saynoto0870.com/companysearch.php
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #241 - Jul 5th, 2009 at 11:27am
 
derrick wrote on Jul 5th, 2009 at 11:19am:
Dave, re Lancashire Constabulary , when clicking on the "here" link in the first box far right hand side, "Contact details for all police stations are here" I get "The page cannot be found"


The information has since been moved. It has been cached by the Internet Archive:

http://lancashire.police.uk/index.php?id=2030]http://web.archive.org/web/2007101...[/url]


The new location is:

http://www.lancashire.police.uk/contact-us/in-person

I have updated the entry with this URL.


derrick wrote on Jul 5th, 2009 at 11:19am:
The following is from the browser bar on the Lancashire Constabulary search page, but when you click on it, you only get the main search page and not the page for Lancs Constab, why does this always happen? Why does the address in the browser bar not take me to the page I have linked to which is the one giving the numbers?

http://www.saynoto0870.com/companysearch.php

Because, unlike search engines such as Google, the search text is not part of the URL.
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« Last Edit: Jul 5th, 2009 at 11:27am by Dave »  
 
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #242 - Jul 8th, 2009 at 11:37pm
 
Source: Norwich Evening News

http://www.eveningnews24.co.uk/content/News/story.aspx?itemid=NOED08%20Jul%20200...

Cops won't cut call charges

DAN GRIMMER
08 July 2009 17:00

Norfolk police today said it had no plans to change its telephone number to one which could prove cheaper for callers - even though local councils and other police forces have made the switch.

The constabulary introduced its 0845 number for non-emergency calls in 2005 and the number works on a revenue sharing basis with telephone company Opal Telecom.

At peak times the force makes 0.25p per minute from each call made to the number, which can cost the caller anything up to 40p per minute depending on where they are calling from, at what time and on which network.

But organisations have come under increasing pressure to switch from the 0845 and 0844 numbers, after regulator Ofcom introduced 03, a non-geographic code that costs the same as 01 and 02 calls.

Norfolk County Council has switched its numbers from 0844 to 0344 numbers and Norwich City Council will do likewise from next month.

That means people with call packages which provide free local calls will benefit because 03 numbers are classed as local calls.

Other police forces have also made the change, with neighbouring Cambridgeshire police switching last month, stating the change was made in response to requests from the public to switch to a number “which is cheaper for many people to call.”

But a spokeswoman for Norfolk police said it had no plans to follow suit, although she added the situation was under constant review.

She said for callers using BT the service was currently free. She said: “Take up of the number has been overwhelming and the misuse of the 999 system has fallen as a result.

“The slight variation in cost to members of the public of calling the 0845 number when compared to the corresponding 0345 number is not dictated by the number but by the fees charged by the caller's service provider.”

Dave Lindsay, who contributes to the SAYNOTO0870.COM website, which campaigns for public bodies to switch to cheaper telephone numbers, said: “All residents across Norfolk will soon be able to contact their local council by telephone without having to pay up to 40 pence per minute.

“It's a different story when they need to contact the local constabulary, as it continues to use a revenue sharing number. It is unacceptable and Norfolk Constabulary should stop taking a subsidy from callers by switching to a cheaper 03 number.”
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #243 - Jul 14th, 2009 at 9:07pm
 
Source: Sunday Mercury

http://www.sundaymercury.net/news/midlands-news/2009/07/12/west-midlands-police-...

West Midlands Police refuse to release phone numbers to public

Jul 12 2009 by Amardeep Bassey, Sunday Mercury

COPS have refused to reveal their cheaper landline phone numbers to the public – because they fear cut-price calls would just waste their time.

West Midlands Police urges people to dial a more expensive 0845 number for non-emergency calls.

But it has now refused a Freedom of Information request to detail cheaper 0121 landline contact details for stations and officers.

And, incredibly, the force claimed the move would ‘‘be likely to prejudice the prevention and detection of crime, the apprehension or prosecution of offenders and the administration of justice”.

The constabulary was the only force in England that cited Freedom of Information exemption rules to back up its decision.

The bizarre excuse was given to a local government campaigner after he wrote to all 52 police forces asking for their unpublicised normal rate numbers.

Calls to landlines beginning 01 or 02 are cheaper than ringing the 0845 numbers that most police forces now ask the public to use for non-emergency calls.

Each call can cost anything up to 40p per minute, depending on where the call is made from, at what time and on which network.

Freedom of Information campaigner Paul Janik, from Slough, Berkshire, said: “West Midlands Police is basically saying that it will not be able to carry out its crime-fighting duties properly if people know how to contact them on a number that is cheaper to call. It’s outrageous.”

The force introduced its 0845 number in 2002 and works on a call revenue sharing basis with local telecoms company NTL Telewest.

According to its own figures, about 1.7 million calls are made annually to the West Midlands Police 0845 number, netting the force £23,000 last year.

But public service organisations have come under increasing pressure to switch from 0845 and 0844 numbers after regulator Ofcom introduced 03, a non-geographic code that costs the same as calling a normal landline number.

Even the Association of Chief Police Officers has urged its members to change to 03 and to stop referring to 0845 numbers as local rate calls.

West Midlands Police authority recently discussed changing the number, but the chief constable’s report to the finance committee noted that switching to a cheaper tariff or freephone number might encourage “significantly more frivolous or vexatious calls.”

The report added that changing to an 03 number would mean extra costs to the force of £90,000 to £100,000 a year.

Yet the chief constable admitted that reverting to the old 0121 number would not incur any additional costs, apart from rebranding of about £10,000.

Other Midland police forces have recently changed, or plan to change, to 03 numbers.

Dave Lindsay, who contributes to the saynoto0870.com website, which campaigns for public bodies to switch to cheaper phone numbers, said: “All residents across the West Midlands can contact their local council by telephone without having to pay up to 40p per minute.

“It’s a different story when they need to contact the local constabulary, as it continues to use a revenue sharing number.

“It is unacceptable and West Midlands Police should stop taking a subsidy from callers by switching to a cheaper 03 number.”

Last night, Chief Inspector Mark Payne, of West Midlands Police, admitted that changing to an 03 number would benefit the public.
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #244 - Jul 16th, 2009 at 7:12pm
 
Freedom of Information requests have been sent to all UK police forces requesting geographical or 03 numbers. The results have been published here:

http://www.slough.info/slough/s02/s02pol13.html

All provided numbers except:
  • Avon & Somerset Police

    Quote:
    28 May 2009 : Avon & Somerset Police stated on behalf of their chief constable Colin Port .........

    "To clarify the position, I am able to confirm that other than the published 0845 456 7000 there is no specific 'geographic' telephone number available to receive non-emergency calls."
  • West Midlands Police

    Quote:
    21 May 2009: On behalf of their acting chief constable Philip Gormley they stated revealing a normal 01 or 03 number

    "Would, or would be likely to, prejudice -
    (a) the prevention or detection of crime,
    (b) the apprehension or prosecution of offenders,
    (c) the administration of justice"

    and
    "would, or would be likely to -
    (a) endanger the physical or mental health of any individual, or
    (b) endanger the safety of any individual."

    and
    "West Midlands Police will not disclose information that could harm individuals, or that could compromise the operational effectiveness of its officers."
  • Grampian Police

    Quote:
    12 June 2009 : Grampian Police stated on behalf of chief constable Colin McKerracher QPM LLB that to reveal their normal 01 telephone number

    "would otherwise prejudice substantially, or be likely to prejudice substantially, the effective conduct of public affairs."
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Re: Police introduce charges for non-emergency cal
Reply #245 - Jul 16th, 2009 at 8:02pm
 
It would appear that the police forces that have revealed their geographic numbers have committed serious offences and are "compromising the operational effectiveness of their officers". Or it could be that they want to hold onto their revenue share!  I am unsure how revealing the 01 number could have such far reaching effects and it would be interesting to learn what could cause this obvious danger!!!! (West Midland police will not disclose information that could harm individuals,)
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #246 - Jul 16th, 2009 at 8:14pm
 
We have two 0121 numbers in the database for West Midlands Police which are answered identically to the 0845 number, so this information has already been given out.
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Re: Police introduce charges for non-emergency cal
Reply #247 - Jul 17th, 2009 at 9:02am
 
Dave wrote on Jul 16th, 2009 at 7:12pm:
Freedom of Information requests have been sent to all UK police forces requesting geographical or 03 numbers. The results have been published here:

http://www.slough.info/slough/s02/s02pol13.html

All provided numbers except:

Avon & Somerset Police

West Midlands Police

Grampian Police



It is gratifying to learn that "Mr Plod" is only in charge at the highest levels in three of our Police Forces. Smiley Wink Shocked Angry   

Their spurious incredible excuses are presented without any explanation or justification.   They should be compelled to explain themselves. Smiley Wink Roll Eyes   

They look like idiots after all the other Forces offered their geographic numbers, including all the Special Forces, Private Police forces, those in Wales and Northern Ireland and the remainder in England and Scotland.

They could put this right, tell us their numbers and perhaps redeem their miserable small minded images. Smiley
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Re: Police introduce charges for non-emergency cal
Reply #248 - Jul 20th, 2009 at 9:27pm
 
Writing as the bloke behind the link http://poltel.slough.info I feel the government has badly let down the public by failing to legislate against the awful and disgusting rip-off of the public by 0870, 0871, 0845 and 0844 numbers.

My FOI enquiries at the Department of Work & Pensions reveal they literally do not have a clue of the termination numbers (01 and 02) for their premium rate revenue-sharing 0845 numbers.

Another FOI request to the Audit Commission reveal their 0844 numbers were provided free by Thuis - now part of Cable & Wireless.  My cheapest telephone supplier charged me 9p plus VAT for a call to 0844 lasting about 20 seconds.

Honesty in public life is well overdue. With MPs fiddling their expenses - a crime normal people get arrested for - and the Labour government behaving like a load of capitalist Conservatives the public need a legally empowered public champion who can fight the telephone charges rip-off culture in court. It is nothing but sheet highway robbery and extortion.

We must thank those that set-up the SayNoTo0870 campaign. They have provided a valuable public service - something the government, NHS, police and councils, among others, have consistently failed to do.

Best regards,

Paul.
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Re: Police introduce charges for non-emergency cal
Reply #249 - Jul 20th, 2009 at 10:16pm
 
Paul

(This is an "open PM")

Many congratulations to you on your achievements.

Let me endorse your thanks to all at saynoto0870.com for providing focus and connection for our campaigning efforts.

The telephone charges rip-off culture is being undermined and diminishing due to the efforts of us all. Public awareness is growing and the take-up of 03xx numbers is starting to gather pace, albeit much more slowly than we would have wished.

We must neither enter into despair nor complacency. There is much more to do.

David
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #250 - Jul 20th, 2009 at 11:34pm
 
Paul2 wrote on Jul 20th, 2009 at 9:27pm:
Writing as the bloke behind the link http://poltel.slough.info I feel the government has badly let down the public by failing to legislate against the awful and disgusting rip-off of the public by 0870, 0871, 0845 and 0844 numbers.


Paul, welcome to SAYNOTO0870 and thanks for your support. Well done on your efforts with the police and others.

What I believe is the underlying number (0121 687 4070) to West Midlands Police's 0845 number is listed in our database, so it is already in the public domain. It refused to give me it in March 2008, following an FOI request.

The fact that 0845 numbers were previously tagged "local rate" when it was obvious that this linkage would not be sustainable is outrageous.

As late as the end of 2007 many police forces were under the impression that 0845 was "local rate". Lancashire Constabulary was (and maybe still is) paying £250 per annum plus 1 pence per minute for incoming calls.

North Yorkshire Police believed that 0845 was "local rate" when it moved to the 0845 number in September 2004. As of March 2008 it was paying to receive calls on the 0845 number at a cost to the taxpayer of around £10,000 per annum:

Quote:
Does North Yorkshire Police pay for the provision of the 0845 number in any way or pay for incoming calls received on it? If so, how much? North Yorkshire Police pay a minimal on-going charge or approximately £200 per annum for the service.

We do pay for some incoming calls on this number.  If the caller is from outside our area the difference between the national rate and local rate is calculated and charged to North Yorkshire Police.  The cost of these calls is approximately £800 per month.


Credit must go to those eight police forces which have switched from 0845 to 03 numbers. In particular, Northumbria Police which was the first to move to 03 but which only adopted its 0845 number a year before changing having described it as a "low call rate".


The principle behind 03 numbers is what 0845 and 0870 numbers should have been all along. I believe that the introduction of 03 numbers is a victory for the SAYNOTO0870 campaign.
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« Last Edit: Jul 20th, 2009 at 11:36pm by Dave »  
 
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Re: Police introduce charges for non-emergency cal
Reply #251 - Jul 21st, 2009 at 7:25am
 
Paul2 wrote on Jul 20th, 2009 at 9:27pm:
...... the public need a legally empowered public champion who can fight the telephone charges rip-off culture in court. It is nothing but sheet highway robbery and extortion.

We must thank those that set-up the SayNoTo0870 campaign. They have provided a valuable public service - something the government, NHS, police and councils, among others, have consistently failed to do.


Paul,

May I add my welcome to this Forum and our campaign and congratulate you on your recent achievements.

I am interested in what you mean by " a legally empowered public champion who can fight the telephone charges rip-off culture in court" and I invite you to expand on this idea or suggestion.    What do you have in mind?
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #252 - Jul 24th, 2009 at 8:28pm
 
Further to the report from the Chief Constable which I reported previously, the a committee of the West Midlands Police Authority has noted its contents.


Source: West Midlands Police Authority

http://www.west-midlands-pa.gov.uk/documents/committees/public/2009/01_Finance_2...

FINANCE AND RESOURCES COMMITTEE MINUTES
of a meeting held on Thursday 28 May 2009 at 10.00 in the Committee Suite, Lloyd House, Birmingham

[…]

103. NON EMERGENCY TELEPHONE NUMBER 103.

The Chief Constable submitted a report (Interleaved No.3).

Members considered the report and noted that:
• This report was an update on a previous report considered by the Committee in November 2009.
• Costs and income were variable as based on volume.
• The current contract with Teiewest expires in December 2009 but can be amended to cater for a 03 number which will be free to the public. If the contract is extended then this number will remain or can be transferred to another service provider and should therefore be a more memorable number than the current 0845 113 5000.
• If the number does change then the new and old numbers will need to be run in parallel until the new number was established.
• An exercise would need to be undertaken in order to assess the costs associated with publicising the new number and changes to literature.
• The issue of people calling 999 rather than the non-emergency telephone number would remain as some people would not know the latter despite publicity of the number
• Other forces that have changed to 03 numbers would be contacted in order to assess the impact of the transition.

RESOLVED:

a) That the Committee noted the submitted report.
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loddon
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Re: Police introduce charges for non-emergency cal
Reply #253 - Jul 24th, 2009 at 9:38pm
 
Dave wrote on Jul 24th, 2009 at 8:28pm:
Further to the report from the Chief Constable which I reported previously, the a committee of the West Midlands Police Authority has noted its contents.


Source: West Midlands Police Authority

http://www.west-midlands-pa.gov.uk/documents/committees/public/2009/01_Finance_2...

FINANCE AND RESOURCES COMMITTEE MINUTES
of a meeting held on Thursday 28 May 2009 at 10.00 in the Committee Suite, Lloyd House, Birmingham

[…]

103. NON EMERGENCY TELEPHONE NUMBER 103.

The Chief Constable submitted a report (Interleaved No.3).

Members considered the report and noted that:
• This report was an update on a previous report considered by the Committee in November 2009.
• Costs and income were variable as based on volume.
• The current contract with Teiewest expires in December 2009 but can be amended to cater for a 03 number which will be free to the public. If the contract is extended then this number will remain or can be transferred to another service provider and should therefore be a more memorable number than the current 0845 113 5000.
• If the number does change then the new and old numbers will need to be run in parallel until the new number was established.
• An exercise would need to be undertaken in order to assess the costs associated with publicising the new number and changes to literature.
• The issue of people calling 999 rather than the non-emergency telephone number would remain as some people would not know the latter despite publicity of the number
• Other forces that have changed to 03 numbers would be contacted in order to assess the impact of the transition.

RESOLVED:

a) That the Committee noted the submitted report.


Interesting that the West Midlands Police can see into the futue -- November 2009! Smiley

They seem to think that 03 numbers are FREE!! Smiley

Note that they have forgotten to consider using a normal geographic number which would probably be the lowest cost option both for the Police and the Public! Roll Eyes Wink
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derrick
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Re: Police introduce charges for non-emergency cal
Reply #254 - Jul 25th, 2009 at 1:15pm
 
loddon wrote on Jul 24th, 2009 at 9:38pm:
Dave wrote on Jul 24th, 2009 at 8:28pm:
Further to the report from the Chief Constable which I reported previously, the a committee of the West Midlands Police Authority has noted its contents.


Source: West Midlands Police Authority

http://www.west-midlands-pa.gov.uk/documents/committees/public/2009/01_Finance_2...

FINANCE AND RESOURCES COMMITTEE MINUTES
of a meeting held on Thursday 28 May 2009 at 10.00 in the Committee Suite, Lloyd House, Birmingham

[…]

103. NON EMERGENCY TELEPHONE NUMBER 103.

The Chief Constable submitted a report (Interleaved No.3).

Members considered the report and noted that:
• This report was an update on a previous report considered by the Committee in November 2009.
• Costs and income were variable as based on volume.
• The current contract with Teiewest expires in December 2009 but can be amended to cater for a 03 number which will be free to the public. If the contract is extended then this number will remain or can be transferred to another service provider and should therefore be a more memorable number than the current 0845 113 5000.
• If the number does change then the new and old numbers will need to be run in parallel until the new number was established.
• An exercise would need to be undertaken in order to assess the costs associated with publicising the new number and changes to literature.
• The issue of people calling 999 rather than the non-emergency telephone number would remain as some people would not know the latter despite publicity of the number
• Other forces that have changed to 03 numbers would be contacted in order to assess the impact of the transition.

RESOLVED:

a) That the Committee noted the submitted report.


Interesting that the West Midlands Police can see into the futue -- November 2009! Smiley



You seem to have missed my earlier post ,#279 Wink

derrick wrote on Jun 22nd, 2009 at 1:19pm:
Dave wrote on Jun 21st, 2009 at 10:29pm:
BACKGROUND
In November 2009 a report was submitted outlining the issues with the current 0845 number



Do these people have a time machine?


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