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Sussex Police - 0845 "Local rate" (Read 5,851 times)
Dave
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Sussex Police - 0845 "Local rate"
Nov 1st, 2007 at 12:53am
 
Just come across a couple of FOI responses from Sussex Police. The COI guidelines state "0845 should never be referred to as ‘local rate’ in any publicity or by agents", yet:

Quote:
Income from 0845 number
[ Reference: FOI 150/07 (Apr 2007) ]
Request:
How much does Sussex Police receive from each 0845 phone call made to the force by the public?

[...]

Callers on a land line anywhere in the country are charged for only a local rate call (set by their network supplier) and callers using a mobile are charged at a rate (set by the mobile network supplier). Sussex Police then receive a small part of the revenue of the call charges. Due to the volume of calls associated with this service Sussex Police were offered a rebate, by Affiniti, as part of a formal tender process

Source: http://www.sussex.police.uk/foi/docview.asp?id=666


Quote:
0845 number income - and call response times (Sept 2007)
[ Reference: FOI 426/07 ]
Request:
1: Please list the 0845 telephone number(s) currently in use within the police area covering Hastings, together with the service using that telephone number
2: Please provide the policy document which describes the operation of the use of 0845 numbers
3: For the relevant financial years please list, for each 0845 number, the income generated from the number
4: For one typical operational week please list, by day and by hour, the length of time callers are held waiting for the reply to the customer contact centre
5: Please provide a copy of any budget which shows the forecast income for the use of any 0845 number for forthcoming financial years
6: Please list any conventional landline number (for example, begining with an area code) at present in public use for callers in the Hastings Borough area


[...]

Callers on a land line anywhere is the country are charged for only a local rate call (set by their network supplier) and callers using a mobile are charged at a rate (set by the mobile network supplier). Sussex Police then receive a small part of the revenue of the call charges. Due to the volume of calls associated with this service Sussex Police were offered a rebate, by Affiniti, as part of a formal tender process

[...]

Source: http://www.sussex.police.uk/foi/docview.asp?id=808
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