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Very Hot Topic (More than 25 Replies) Humax Electronics (Read 127,133 times)
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Humax Electronics
Jun 4th, 2009 at 2:18pm
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The three numbers shown for this company are now unobtainable,and the unconfirmed number is purely for sales.Would anyone know of a number for customer services?
  
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sherbert
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Re: Humax Electronics
Reply #1 - Jun 4th, 2009 at 3:21pm
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A very quick Google comes up with this


Humax Electronics Co Ltd
Unit 7 kingsmill Bsns Park 
Villie Road
Kingston upon Thames
KT1 3GZ 
Surrey

Tel: 020 854 74240
« Last Edit: Jun 4th, 2009 at 3:21pm by sherbert »  
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Re: Humax Electronics
Reply #2 - Jun 4th, 2009 at 3:34pm
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Thanks for reply,but I think this must be an old number for them.I had phoned this number,and it was for a different company in Kingston.
  
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Re: Humax Electronics
Reply #3 - Jun 4th, 2009 at 3:47pm
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Ok then, if they have moved, have you a postal and or web address for them?
  
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Re: Humax Electronics
Reply #4 - Jun 4th, 2009 at 6:24pm
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No,they havn't moved.The phone number has.The number is for a company in a different address in Kingston-on-Thames.They are obviously trying to force the use of the 0870 numbers. Sad
  
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Re: Humax Electronics
Reply #5 - Jun 4th, 2009 at 6:29pm
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Is this anything to do with them?

HUMAX ELECTRONICS CO LTD  GODFREY WAY HOUNSLOW MIDDLESEX TW4 5SY

020 8744 5510

  
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Re: Humax Electronics
Reply #6 - Jun 4th, 2009 at 7:40pm
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I've removed these two entries:

Humax Electronics Co Ltd       0870 2478800             028 91824983             Customer Helpline
Humax Electronics Co Ltd       0870 7189677             028 91824950             Customer support (bypasses introduction) Fax: (0870 7189678) 028 91812932

All are not recognised apart from 028 91824950 which has a network redirection message to 0870 2478800.
  
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Re: Humax Electronics
Reply #7 - Jun 4th, 2009 at 11:28pm
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I wonder if the service on 0870 2478800 is outsourced.  Undecided
  
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Re: Humax Electronics
Reply #8 - Jun 5th, 2009 at 10:48am
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@sherbert
This is the company,but is another unobtainable number.

@dave
I havn't tried so can't be sure,but I would be surprised if this was the case.
  
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Re: Humax Electronics
Reply #9 - Jun 5th, 2009 at 11:36am
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There are numbers on their Global web site, http://www.humaxdigital.com/global/support/servicecontact.asp  but nothing  UK, maybe one of the English speaking countries could help, as it would be cheaper than phoning their now 0844 6690677 number from this page; - http://www.humaxdirect.co.uk/prodCat2.asp?cat=Factory

Humax digital UK; - http://www.humaxdigital.com/uk/support/contactus.asp  gives the following,(note the UK helpline number!), Tel: 0870 247 8800 (UK Customer Helpline)

Also a different address and a fax number on that page, (it seems they are now in Brentford); - 
Fax: +44 208 326 6019
HUMAX Electronics Co., Ltd. LONDON:
The Mille Building, 8th Floor, 1000 Great West Road, Brentford, London, TW8 9HH, U.K.


  
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Re: Humax Electronics
Reply #10 - Jun 5th, 2009 at 12:25pm
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It really annoys me that you virtually get forced to use a premium line to complain about a defective product.I am with TalkTalk,and get all my geographical cals free,so am doubly annoyed.I can understand a little bit where it is technical assistance required,but not for product faults.Why should I have to pay a company to let them know that something I have paid them for,is not working.Rant over. Smiley
  
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Re: Humax Electronics
Reply #11 - Jun 5th, 2009 at 1:05pm
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Have you tried emailing them?...

sales-info@humax-digital.co.uk
  
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Re: Humax Electronics
Reply #12 - Jun 5th, 2009 at 2:00pm
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Yes,that's how I'm getting it sorted,and I know from past experience that the staff are very helpful.They are excellent at sorting out an exchange,with no quibbles.However,it's just not the same as speaking to a person.Maybe that's just me.
  
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Re: Humax Electronics
Reply #13 - Jun 11th, 2009 at 11:42am
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Having just purchased a Humax PVR there are some more details in the warranty certificate booklet that may assist in a geo number being found.

After Sales Centre Name; - Teleplan
Telephone; - 0870 2478800
Fax; - 028 9181 2932
Address; - Langstone Technology Park
Langstone Road
Havant   
PO9  1SA
United Kingdom

There are some numbers in the database,(unverified but do answer as Toshiba laptop repairs/service, so they can be verified for Toshiba), but they are 01206 numbers, Colchester.

I have Googled the name and address and found this number; - 02392 444000, was answered as Teleplan and I asked to speak to someone regarding the product, was transferred but had to leave a message on her voice mail, so will have to wait and see if my call is returned.

Also tried 02392 444096, that went straight to a male voice mail, and I have left another message, they are probably at lunch at this time.

Have just had a call back, 02392 444559, but turns out they only do repairs and cannot help with enquiries, not much point putting the address on the warranty booklet then!

Although he did offer to request the call centre call me, they did so, but 1471 did not reveal the number!
« Last Edit: Jun 11th, 2009 at 12:27pm by derrick »  
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Re: Humax Electronics
Reply #14 - Jun 11th, 2009 at 12:25pm
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Rip off charges from Germany and Italy; -

Deutschland                                                                                     
Tel:       01805-778870 (€ 0,14/Min)
Öfnungszeiten:     Mo-Fr 8:00-23:00 Uhr, Sa-So. 8-20 Uhr 
E-mail:      support@humax-digital.de
Website:     www.humax-digital.de
Sprache:     Deutsch/English/Turkish

Italia                                                                           
Tel:                        899 100 080 (€1+ VAT/min)
Orario:               Lun.-Ven. 8:00-18:00     Mon-Fri 8:00-18:00 
Lingua:                   Italiano


Although Australia appears to be free, anyone know if this can be called from the UK and what the charges might be? As it would probably be cheaper to call internationally than 0870.

Australia                                                                            
Tel:                         1800 613 011
Opening Hours:            Mon- Fri 9:00-17:30
E-mail:                      techinfoau@humaxdigital.com
Website:                     www.humaxdigital.com/australia
Language:                  English
  
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