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Humax Electronics (Read 95,438 times)
derrick
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Re: Humax Electronics
Reply #30 - Jun 15th, 2009 at 4:01pm
 
Dave wrote on Jun 15th, 2009 at 3:08pm:
derrick wrote on Jun 15th, 2009 at 2:52pm:
Is it actually possible to call an Australian freephone 1800 number from the UK, and if so how?

See Wikipedia article Telephone numbers in Australia

I was wrong! The national trunk dialling prefix in Australia is 0 like in the UK.

However, under notes for Other non-geographic numbers (00, 1) it states "Some of these numbers are dialable from overseas, it is up to the individual owner to set this up correctly (for 13 and 18 numbers at least) (eg +61 13x xxx)"

So it appears that you can call 1800 numbers if the user has set them up to do so in the form of +61 1800 etc.



Looks like it will not now connect, dialing 00611800613011, gives the message; - " your call has not connected, please check the number and try again".  
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Dave
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Re: Humax Electronics
Reply #31 - Jun 15th, 2009 at 4:07pm
 
derrick wrote on Jun 15th, 2009 at 4:01pm:
Looks like it will not now connect, dialing 00611800613011, gives the message; - " your call has not connected, please check the number and try again".  

What provider are you using for this call?
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derrick
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Re: Humax Electronics
Reply #32 - Jun 16th, 2009 at 12:08pm
 
Dave wrote on Jun 15th, 2009 at 4:07pm:
derrick wrote on Jun 15th, 2009 at 4:01pm:
Looks like it will not now connect, dialing 00611800613011, gives the message; - " your call has not connected, please check the number and try again".  

What provider are you using for this call?



VoipStunt, (see reply#22), although it did seem to connect on Saturday as I previously mentioned when I got the recorded message with "welcome to Humax" as the first words spoken. Reply #25 gives some numbers and response when I called yesterday.
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Dave
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Re: Humax Electronics
Reply #33 - Jun 16th, 2009 at 1:46pm
 
derrick wrote on Jun 16th, 2009 at 12:08pm:
Dave wrote on Jun 15th, 2009 at 4:07pm:
derrick wrote on Jun 15th, 2009 at 4:01pm:
Looks like it will not now connect, dialing 00611800613011, gives the message; - " your call has not connected, please check the number and try again".  

What provider are you using for this call?



VoipStunt, (see reply#22), although it did seem to connect on Saturday as I previously mentioned when I got the recorded message with "welcome to Humax" as the first words spoken. Reply #25 gives some numbers and response when I called yesterday.

Perhaps VoipStunt connects to Australia via a different provider during weekdays (certainly in the daytime) that does not allow calls to Australian 1800 numbers. Try calling it via your landline's provider (ie BT, Virgin Media etc).
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« Last Edit: Jun 16th, 2009 at 1:48pm by Dave »  
 
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derrick
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Re: Humax Electronics
Reply #34 - Jun 16th, 2009 at 10:40pm
 
Dave wrote on Jun 16th, 2009 at 1:46pm:
Perhaps VoipStunt connects to Australia via a different provider during weekdays (certainly in the daytime) that does not allow calls to Australian 1800 numbers. Try calling it via your landline's provider (ie BT, Virgin Media etc).



I have just tried this again still using VoipStunt, number 00611800613011, time 2220.

It connects,(assuming Humax as it did not say), with the message; - "Thank you for calling, your call will be answered shortly,please hold".

Then after 3 minutes another message; - "Thank you for calling,there is no one to take your call,please leave your message after the tone".

Tried this 3 times, but as it is, (if they are 11 hours ahead), 0920 in Australia, maybe they are very busy, but at least for the Aussies, it is a free call, not like the rip off 0870 number for us Brits!
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« Last Edit: Jun 16th, 2009 at 10:41pm by derrick »  
 
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derrick
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Re: Humax Electronics
Reply #35 - Jan 14th, 2010 at 11:47am
 
Having some issues with a Humax box I purchased and speaking/emailing Humax I also keep asking them for their geo number in place of 08446698800.

The latest excuse is;- "I have spoken to my manager in the building about this, he has informed me that the number and the servers we use had all been created in Korea and the only number we have that comes straight through to this building is the 0844 number. We switched to this number because we discovered that a lot of call packages within the UK are now support an 0844 number as a free number."

Now I am in the process of replying, but can someone point me to some relevant links so that I can put them straight?
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Humax customer service
Reply #36 - Mar 1st, 2011 at 12:10pm
 
Does anyone have a number for Humax customer service (0844 669 8800)?  There is a suggestion on the 'unverified' database (020 8326 6000) but that will not let you through to Service - option 2 pretends to but then tells you it won't.
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Re: Humax customer service
Reply #37 - Mar 1st, 2011 at 1:16pm
 
JOVE wrote on Mar 1st, 2011 at 12:10pm:
Does anyone have a number for Humax customer service (0844 669 8800)?  There is a suggestion on the 'unverified' database (020 8326 6000) but that will not let you through to Service - option 2 pretends to but then tells you it won't.

I've joined this to the thread on Humax. You could try holding for an operator and then ask to be put through; the submission to the database does say that this has worked previously.

Other than that, the IVR (menu) which is on the 0844 number isn't on 020 8326 6000 through to 6019. 6020 is not recognised (and 6019 is the published fax).
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derrick
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Re: Humax Electronics
Reply #38 - Mar 2nd, 2011 at 1:32pm
 
Replies form Humax, (via e-mail), yesterday after me requesting a geo number;-

"Unfortunately this is the only number we have for customers to contact us on.

We have an email service which customers can use if they do not wish to call us."


"We aim to respond to customers emails within 48 hours."




48 hours? that is a joke!

.

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Re: Humax Electronics
Reply #39 - Mar 3rd, 2011 at 12:09pm
 
derrick wrote on Jan 14th, 2010 at 11:47am:
Having some issues with a Humax box I purchased and speaking/emailing Humax I also keep asking them for their geo number in place of 08446698800.

The latest excuse is;- "I have spoken to my manager in the building about this, he has informed me that the number and the servers we use had all been created in Korea and the only number we have that comes straight through to this building is the 0844 number. We switched to this number because we discovered that a lot of call packages within the UK are now support an 0844 number as a free number."

Now I am in the process of replying, but can someone point me to some relevant links so that I can put them straight?


Derrick,

Virgin Media - http://shop.virginmedia.com/content/dam/allyours/pdf/005064-Residential-Phoneboo... -  Top of Page 15 - 0844 66 charged at 12.24p connection charge plus 10.41p per minute.

BT - http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/SpecialisedN... - G6 Rate page 13, 11.50p connection charge plus 5.105p per minute.

I hope this helps,

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CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
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Re: Humax Electronics
Reply #40 - Mar 4th, 2011 at 11:12am
 
Thanks for joining this to the existing thread; I searched for one before I posted but nothing came up.  Odd. 

I have tried holding for an operator and even talking to the sales people - they all say that they can't put one through.

As for their reason for having an 0844 number (that many packages don't charge), it's poppycock, of course.  the contrary is most often the case now, I would have thought - many packages don't charge for 01, 02, 03 calls (as mine does not).  To phone Humax last week cost me 40p for 4'49".

They do seem to answer emails quite quickly but their answers often consist of standard texts - like 'Do a manual channel-search; here's how' (in not-very-good-or-clear language).
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Re: Humax Electronics
Reply #41 - Mar 4th, 2011 at 11:24am
 
JOVE wrote on Mar 4th, 2011 at 11:12am:
They do seem to answer emails quite quickly but their answers often consist of standard texts - like 'Do a manual channel-search; here's how' (in not-very-good-or-clear language).

Are there any clues in the e-mails as to where they are dealt with? What is the from address? Is there a postal address given? A fax number maybe.
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derrick
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Re: Humax Electronics
Reply #42 - Mar 4th, 2011 at 11:48am
 
CJT-80 wrote on Mar 3rd, 2011 at 12:09pm:
Derrick,

Virgin Media - http://shop.virginmedia.com/content/dam/allyours/pdf/005064-Residential-Phoneboo... -  Top of Page 15 - 0844 66 charged at 12.24p connection charge plus 10.41p per minute.

BT - http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/SpecialisedN... - G6 Rate page 13, 11.50p connection charge plus 5.105p per minute.

I hope this helps,


Not really as it still means I am paying a premium rate phone charge.
On the odd occasions I have had to call them,(last year), I got them to call me back on my 0844 number, which surprisingly they did.

You may wish to read the post I made just above yours
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derrick
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Re: Humax Electronics
Reply #43 - Mar 4th, 2011 at 11:57am
 
Dave wrote on Mar 4th, 2011 at 11:24am:
JOVE wrote on Mar 4th, 2011 at 11:12am:
They do seem to answer emails quite quickly but their answers often consist of standard texts - like 'Do a manual channel-search; here's how' (in not-very-good-or-clear language).

Are there any clues in the e-mails as to where they are dealt with? What is the from address? Is there a postal address given? A fax number maybe.



Signature at the end of my last e-mail from them, 01-03-2011;-
Regards,

Chris,

Humax Direct Sales,

TEL: 0844 669 0677

www.humaxdirect.co.uk

Details on their contact us page;- http://www.humaxdirect.co.uk/contactus.asp
web page

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Re: Humax Electronics
Reply #44 - Mar 4th, 2011 at 1:45pm
 
derrick wrote on Mar 4th, 2011 at 11:57am:
Signature at the end of my last e-mail from them, 01-03-2011;-
Regards,

Chris,

Humax Direct Sales,

TEL: 0844 669 0677

www.humaxdirect.co.uk

Details on their contact us page;- http://www.humaxdirect.co.uk/contactus.asp
web page

This is perhaps a significant clue.

The contact address given on the page linked to by derrick is:

Customer Services Manager,
Humax Customer Services,
PO Box 1056,
St Albans, Herts,
AL1 9QL

OK, so it's a PO Box, but does suggest that we're looking for something in St Albans. It's also worth noting that the number published by Humax itself for the public to call and that given by Humax Direct both start 0844 669. This leads me to think that these may be answered at the same place (and by the same company).

Googling the post code of the PO Box yields nothing I can see which gives any clue other than to confirm it's for Humax. However, a look-up of the registration information for the internet address humaxdirect.co.uk (known as Whois humaxdirect.co.uk) returns:

Quote:
Domain name:
        humaxdirect.co.uk

     Registrant:
        CWNETWORKS

     Registrant type:
        UK Limited Company, (Company number: 4652050)

     Registrant's address:
        D9D
        8 Park Industrial Estate  Frogmore
        St. Albans
        AL2 2DR
        United Kingdom

Could D9D be the name of the mystery company we have been looking for?

Its website is www.d9d.co.uk. This thread on Digital Spy makes reference to the fact that D9D run Humax Direct.

The contact page for D9D gives:

Unit 7 Park Industrial Estate
Park Street
St Albans
Herts
AL2 2DR

Phone: 0845 434 6099
Email: info@d9d.co.uk

This says unit 7 and the Whois says unit 8, but the rest of the address is the same.

The case study page mentions the following operations:
  • CW Digital www.cwdigital.co.uk Tel: 0844 544 7131 Address is Unit 8 Park Industrial Estate.
  • Nextd.co.uk www.nextd.co.uk Tel: 0844 544 7655 Address is Unit 7 Park Industrial Estate.
  • Digital Stream www.digitalstreamdirect.co.uk Tel: 0845 434 6099 (same as D9D's number) Unable to access website (says "Bad Request (Invalid Hostname)")


Looking for the above (both by name and 08 number) in the database I found this entry:
CW Digital       0870 067 9040       0844 544 7131             0800 0192131


It was previously unverified and I've checked it and all three of these numbers are answered with the same IVR (menu). Options are 1. Place order or have any queries on product range before you buy 2. All other enquiries.


Maybe the 0800 019 2131 number is suitable for Humax enquiries. Perhaps someone can try it and report back.

As for a geographic alternative; we are looking for a 01727 number or numbers for this company. When we crack one, we may get to the alternative(s) for all.
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