Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Pages: 1 2 
Send Topic Print
DWP Under Fire For Still Using 0845. (Read 17,207 times)
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
DWP Under Fire For Still Using 0845.
Sep 17th, 2014 at 4:24am
 
"iain Duncan Smith’s department has raked in nearly £120,000 from calls to Government helplines.

Pensioners and redundant workers are among people forced to pay the rip-off phone charges."

Full story here
http://www.mirror.co.uk/news/uk-news/iain-duncan-smiths-department-rakes-4263653

See below to see a couple of the culprits.

https://www.gov.uk/redundancy-payments-helpline

https://www.gov.uk/future-pension-centre
Back to top
« Last Edit: Sep 17th, 2014 at 4:32am by bigjohn »  

BJ.
 
IP Logged
 
tony8
Newbie
*
Offline



Posts: 17
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #1 - Aug 24th, 2015 at 6:53pm
 
Dispite having officially switched to 0345 numbers, I did receive a letter from teh DWP quoting the same 0845 Number that had previously been on the website.

Ensure that you try the 03 equivilant before rining an 08 number as the 03 virsion should not attaract a service charge and may well be within your inclusive allowance.
Back to top
« Last Edit: Aug 25th, 2015 at 6:28pm by Forum Admin »  
 
IP Logged
 
Ian01
Supreme Member
*****
Offline



Posts: 711
Re: DWP Under Fire For Still Using 0845.
Reply #2 - Aug 24th, 2015 at 7:06pm
 

DWP started switching the matching 0345 numbers on in March 2014 and then ran both 0345 and 0845 in parallel for the next year or more.

For the last few months, if you call an old DWP 0845 number an announcement tells you to re-dial the new 0345 number. The 0845 announcement isn't charged.

Calls to 03 numbers are either 'inclusive', else charged at geographic rate. These calls are never 'free'.

Back to top
« Last Edit: Aug 25th, 2015 at 5:37pm by Ian01 »  
 
IP Logged
 
CJT-80
Global Moderator
*****
Offline



Posts: 1,622
East Sussex
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #3 - Aug 25th, 2015 at 10:19am
 
tony8 wrote on Aug 24th, 2015 at 6:53pm:
Dispite having officially switched to 0345 numbers, I did receive a letter from teh DWP quoting the same 0845 Number that had previously been on the website.

Ensure that you try the 03 equivilant before rining an 08 number as the 03 virsion should not attaract a service charge and may well be within your inclusive allowance.



Whoever set that 0345 website up is being very misleading!  Calls are not "Free" they are Inclusive, there is a vast difference in terminology.
Back to top
« Last Edit: Aug 25th, 2015 at 2:29pm by Forum Admin »  

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #4 - Aug 25th, 2015 at 4:41pm
 
I was recently in contact with Virgin Media and Virgin Mobile in regard to 03 numbers and they are stating that some 03 nubers are FREE and also the 0300 number differ from 0345 numbers, we all know that this is incorrect information.

Companies should be reprimanded for such poor training in regard to informing staff of call charges.
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
Ian01
Supreme Member
*****
Offline



Posts: 711
Re: DWP Under Fire For Still Using 0845.
Reply #5 - Aug 25th, 2015 at 5:42pm
 

You appear to put more weight on what a call-centre operative tells you than what can be found in their official published tariff information.

Likewise, you consider a refund fixes the problem, without finding out what the actual problem was and whether the billing system has been fixed.

It will be interesting to see what happens next month...

Back to top
 
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #6 - Aug 25th, 2015 at 6:01pm
 
No! I do not consider it correct for VM not to rectify the problem and I do not put more weight on the fact that I have received a refund. I will have you know that I have spent many an hour contacting MPs, organizations and companies over the years so I do not take kindly to your implication.

It is a small victory that I have managed to receive a refund and I would have applied the same vigor if I was assisting a follow member.
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #7 - Aug 25th, 2015 at 6:26pm
 
CJT-80 wrote on Aug 25th, 2015 at 10:19am:
tony8 wrote on Aug 24th, 2015 at 6:53pm:
Dispite having officially switched to 0345 numbers, I did receive a letter from teh DWP quoting the same 0845 Number that had previously been on the website.

Ensure that you try the 03 equivilant before rining an 08 number as the 03 virsion should not attaract a service charge and may well be within your inclusive allowance.



Whoever set that 0345 website up is being very misleading!  Calls are not "Free" they are Inclusive, there is a vast difference in terminology.


It is full of duff info and the link has now been removed i see. Smiley
Back to top
« Last Edit: Aug 25th, 2015 at 6:34pm by bigjohn »  

BJ.
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #8 - Aug 26th, 2015 at 7:29am
 
Yes the 0345 site is stating wrong information and also they do not state connection charges which I imagine the true cost is the connection charge plus the call per minute so as stated the  charges on the site are incorrect in my opinion
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
Ian01
Supreme Member
*****
Offline



Posts: 711
Re: DWP Under Fire For Still Using 0845.
Reply #9 - Aug 26th, 2015 at 7:57am
 

Most people will never pay a per-minute rate for calls to 01, 02 and 03 numbers as the call will be inclusive in their allowance on their landline or on their mobile. This is the most common way to make calls to these numbers.

The site has a few errors in explaining how things work, and could do with some re-wording. The assertion that 03 calls are "free" is the most worrying. From landlines and from mobiles, these calls are "inclusive" else "geographic rate". They are never "free".

There are a few incorrect dates. Migration from 084 and 087 to 034 or 037 has been available since 2007. DWP activated 0345 numbers in March 2014 following CO guidance published December 2013. BIS's CCR 2013 came into effect for retailers, traders and passenger transport companies on 13 June 2014. Ofcom's CCRfE came into effect for all users of 08 and 09 numbers on 1 July 2015.

There are a number of other sites that have sprung up, including Smart Caller. These have loads of errors and misinformation: wrong dates, legislation accredited to the wrong government departments, errors in who the regulations apply to and a general failure to understand how things work.

Back to top
« Last Edit: Aug 26th, 2015 at 9:09pm by Ian01 »  
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #10 - Aug 26th, 2015 at 10:03am
 
I am up for assisting in promoting the fact that the 0345 site  e in regard to ofcom legislation as you are. is publishing incorrect information if I can help. I suppose a campaign could be started in a similar way that members stopped the use of 0845 numbers within the NHS and doctors surgeries.
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
tony8
Newbie
*
Offline



Posts: 17
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #11 - Aug 26th, 2015 at 11:25am
 
Hi,

In my ignorance I seem to have misunderstood the whole 0345 thing-and worded the information that I wanted to get accross incorrectly I intend to put this right today if possible.

I actually set up the 0345 site following several very expensive hour long calls to the HMRC 0845 number earlier in the year and subsiquently using the 0345 number and not having to pay for the calls..hence the idea ( in my mind) that the calls were free.

The original intention was to simply put together information explaining the need to ensure that 0345 numbers are used to call Government Depts when the option is available

I will spend today changing the terminology on the site to refelct the posts above so that it is more clear and will write a new page explaining the difference between free and inclusive.

I have recognised that a member above seems to be an authority on most numbering matters having noted your posts on dozens of forums, including the 0345 site. - I had taken the information with regard to dates/law from these posting - specifically this one

http://forum.vodafone.co.uk/t5/Pay-monthly-products-services/0845-numbers/td-p/2...

My reason for seeminlgy stalking you accorss the web was that i was plucking up the nerve  to ask for your help and as such I am happy to make any changes that you guys suggest.
Back to top
« Last Edit: Aug 26th, 2015 at 1:06pm by tony8 »  
 
IP Logged
 
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #12 - Aug 26th, 2015 at 1:07pm
 
You certainly have got things in a pickle.

Why did you just pick out 0345 ?

Other O3 numbering ranges are used by Govt Depts.     EG .

HMRC use 0300

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/complain-...

and Ofcom use 0300

http://consumers.ofcom.org.uk/phone/numbering/what-are-03-numbers/

Defra have/had  0370 and 0344 numbers.
Back to top
« Last Edit: Aug 26th, 2015 at 1:17pm by bigjohn »  

BJ.
 
IP Logged
 
tony8
Newbie
*
Offline



Posts: 17
Gender: male
Re: DWP Under Fire For Still Using 0845.
Reply #13 - Aug 26th, 2015 at 1:27pm
 
bigjohn wrote on Aug 26th, 2015 at 1:07pm:
You certainly have got things in a pickle.

Why did you just pick out 0345 ?

Other O3 numbering ranges are used by Govt Depts.     EG .

HMRC use 0300

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/complain-...

and Ofcom use 0300

http://consumers.ofcom.org.uk/phone/numbering/what-are-03-numbers/

Defra have/had  0370 and 0344 numbers.


It seems that way now,  Roll Eyes

It was just personal experience TBH.

Initially it seemed pretty straight forward .. A call from my mobile to an 0845 number costs me loads whilst a call to the same place from my mobile but using the 0345 cost me nothing.

Back to top
 
 
IP Logged
 
Ian01
Supreme Member
*****
Offline



Posts: 711
Re: DWP Under Fire For Still Using 0845.
Reply #14 - Aug 26th, 2015 at 7:52pm
 

Well, fair play for having a go. There's nothing that a bit of considered editing can't fix.

I have dropped you a note with a couple of general pointers.

Back to top
 
 
IP Logged
 
Pages: 1 2 
Send Topic Print
(Moderators: Forum Admin, Dave, bbb_uk, CJT-80, DaveM)

Website and Content © 1999-2019 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2019. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge